Daily cleaning, installation of cabin HEPA filters on flights from Sacramento to Shanghai
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Scores according to KAYAK customer reviews
Pros: "Amazing crew and Ground staff. Check in and bag check in was really smooth and fast."
Cons: "Maybe some more options of snacks. In flight entertainment was not working so can’t say much about it."
Pros: "Good service and no delays"
Cons: "My wifi was not working for the entire trip!"
Pros: "Seat was very comfortable and noise cancelling headphones were nice touch."
Cons: "Was not used to business class seat and it wasn’t that intuitive."
Cons: "Boarding in the rain is definitely not a good experience! The flight delayed so long that some of us who had connecting flights had to run from gate to gate (including clearing Canada customs) within 20 mins. Last but not least, Taipei Taiwan should NOT be listed as China."
Cons: "Air Canada has completely gone down the tubes and super quickly."
Cons: "Will never book a trip with you"
Pros: "Friendly crew."
Cons: "Being 6' 4'' becomes an issue with modern seats."
Pros: "You got me there without problems. Even the baggage got transferred. Better if seats declined more. I would pay an extra 40 to have a more seat recline."
Pros: "Good flight, great crew members. Seats were comfortable and there were good entertainment options."
Pros: "LITERALLY NOTHING Trashiest airline in the world"
Cons: "Customer service, boarding, check in desk, LITERALLY EVERYTHING WAS 3rd CLASS WILL NEVER FLY WITH THIS AIRLINE EVER AGAIN EVEN IF THE TICKE IS FREE WORST EXPERIENCE OF MY LIFE AND I WILL TELL EVERYONE"
Cons: "My flights were so behind I missed my connection for Toronto to Tel Aviv and was rerouted to London and then Frankfurt but the plane was late getting there as well. Air canada had no crew on the ground and over and hour wait for customer service on the phone so i had no way to find out what my reticketing status was. I was passed off to numerous other airlines and sent through the airport to the incorrect terminals in heathrow causing another missed flight. Air canada did not accept the responsibility to maintain my reservation and get me to my destination efficiently. Even when I spoke with a phone representative the person was rude and never sent confirmation of my flights so I had no reference point for flight numbers or air lines. All of his added up to more than 13 hours of delays on what was already a 24 hour trip. Worst travel experience of my life."
Pros: "The crew ensured that all my needs were met while on the flight. Truly a pleasurable experience."
Cons: "Nothing... Can't exactly shorten the distance."
Cons: "My flight was at 6 am and I fell ill with strep throat the morning of. I had not gotten flight cancellation insurance so I had no choice but to board the flight while feeling sick. The illness got rapidly worse and before I knew it I had a fever and was nauseous and dizzy and was overall feeling terrible. For the first half of the flight I tried to sit through it, but it became too much as I was squished into a middle seat and was overheating extremely due to the fever and started to get overwhelmed and felt claustrophobic. At this point I decided that I could not wait out the rest of the flight in this middle seat so I went to talk to the flight attendants to ask to be moved to a seat with more space. Now, I had not slept at all the night before (because I had to take the bus to the airport at 2 am) and felt very overwhelmed with being so sick and so when I went to talk to the flight attendant I started to cry and told them I was feeling claustrophobic and wished to be moved to a seat with more space because I was very ill. I emphasized that I was sick and had to repeat this many times, but the flight attendants seemed to think I was having an anxiety episode even though I repeated many times that I was very sick. It took them HALF AN HOUR to find me a new seat. I spent this time standing while I felt extremely dizzy like I was going to pass out. I feel the situation was handled very poorly. Two of your flight attendants started trying to counsel me on anxiety and seemed to completely disregard the fact that I was extremely ill and that was causing me to feel claustrophobic (to put things in perspective, I spent the next 3 days unable to move from my dads couch, unable to eat anything, and had to be taken to the hospital because I could not even drink water). The illness started right before I was getting on the plane and at the time of boarding I had no idea how quickly it would get so bad. As an example of how poorly this was handled, one of the flight attendants handed me a pen and told me to "name my anxiety, and why I was feeling anxious and to write reasons that this may make me feel anxious" it was ridiculous. Here I was, about to pass out I was so dizzy and it took them half an hour to find me a new seat (I understand that the flight was very full but there were empty seats available). I kept repeating, I feel dizzy, I feel nauseous, I'm very sick, I need to sit down, please find me a seat and they spent half an hour trying to give me a therapy session on anxiety. I am extremely unhappy with this experience and feel like it was dealt with terribly by the staff on board. When a customer says I'm very ill with a fever and it's causing them to feel claustrophobic and they need to be moved to a seat with more room, the staff should not spend half an hour trying to counsel them on anxiety while the customer is standing there about to pass out. This experience made me feel like I wish to avoid traveling with Air Canada in the future."
Cons: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Cons: "Air Canada cancelled my original flight and it was difficult to reschedule. Customer service wasn't great."
Cons: "Food was not good. Just filling. Crew was not polite when I asked for more water"
Pros: "Nice crew and service, I ate all the food :) lots of new movies !"
Cons: "I guess it is a good thing for the airline because the plane was full, although it was crowded to me."
Cons: "Total commotion at gate. Two flights jammed into one small gate area. Rep was surly and embarrased many who were confused in the commotion and ynclear communication from the boarding agent. Tv didnt work for 4 hrs."
Pros: "The crew did an amazing job routing us around the heavy bumps along the whole route (weather system). Short flight, so no food. Entertainment system is good, but too many ads."
Cons: "The "mandatory" ads that run over the loudspeaker right after the safety announcement. Can't turn them off or lower the volume because they are transmitted for the whole cabin. While the entertainment system is very good, the general overabundance of ads is disheartening."
Pros: "Good meals and services with beverages"
Pros: "Excellent service in business class: attentive, cordial, not intrusive."
Pros: "Staff all friendly and helpful, both at desk and in plane. Seats were pretty comfortable with sufficient leg room (I am tall), but if you are a wide person (or next to one) it would have been pretty cramped. Neither of my flights (to Newfoundland) were full so we all had a bit of extra space. Food was adequate but could be improved with fruit instead of dessert."
Cons: "The Air Canada counter officer do not help me at all. She only told me to call Air Canada which I can not since the Shanghai office is close and the US number did not work. I ended up bought a new ticket with AA."
Pros: "It is always a pleasure to fly with Air Canada! The staff is always friendly and helpful and they provide great in-flight entertainment."
Cons: "Not enough bathrooms on this plane, constant line for bathroom."
Cons: "Several hours late due to repairs, despite the plane originating from Air Canada's hub. Seems they should have had a spare available to not delay us the several hours that they did. As I live 2 hours from the airport, it was not until I got there to check in that I was aware of the delay."
Pros: "Service before boarding was excellent. Checking in as long as the boarding time was efficient and fast. In flight service was okay, flight crew was helpful and friendly. The selection of entertainment was excellent. Good international films, in addition to the monocles 24 hours radio station. However, the food was mediocre, there was not enough food for a flight of 11 hours."
Cons: "I didn't like the amount and selection of food."
Pros: "Entertainment options"
Pros: "The ciabatta buns served with the regular meals, looked lovely, as did the regular meat meals. Unfortunately, I ordered the Hindu Vegetarian meal."
Cons: "Usually the Hindu Vegetarian meals are quite nice, but these ones were not. I have eaten a lot of Indian and Middle Eastern food, and I could not identify what this was supposed to be. The basmati rice had the consistency of oatmeal. The first meal was tasteless and the second meal had too much hot spice, but still no flavour. The bread they gave with the meal was tiny and tasteless compared to the lovely ciabatta rolls served with the regular meals."
Pros: "The in-flight staff were friendly."
Cons: "We avoid Air Canada and after this flight that will continue. First, they wanted $400 for the return trip to guarantee that my wife and I sit together. To guarantee that we sit together and that it would be safe for her 28in femurs it would be $800. Then the Orlando leg of our trip was delayed by two hours, guaranteeing that we would miss our connecting flight. They would not make arrangements prior to departure, nor would they respond to any enquiries from any of the passengers about their connecting flight arrangements. On arrival in Toronto, as we pulled up to the gate, they announced that they had found alternate connections for all but 4 passengers that we would get more information outside. There was nobody at the gate. There was noone at customs. We did not know if we had a connecting flight, or if we had to pick-up our luggage. Nobody from Air Canada gave us any information. We asked security at baggage if we should go on to connecting flights or wait for luggage and were only informed that once we leave the baggage area we couldn't return. When we got to the terminal entrance for connecting flights, we were told (by security) that we could not enter without a new boarding pass. THEY directed us to the line for Air Canada (no indication if we were in the right line, but other people in the line were in the same situation. We finally got to the counter and were informed that we were on the last flight of the night and given boarding passes. Thank heavens that my credit card has priority pass membership. Delays happen. The way Air Canada handles it turned a minor annoyance into a maximum-stress situation. We already avoid Air Canada because they took away almost 50,000 travel miles for not flying for one year. We will work even harder to avoid them in the future."
Pros: "Friendly service."
Pros: "I liked the aircraft and the amenities of the plane. Blanket and pillow was nice. It was fairly comfortable."
Cons: "The crew was not pleasant and seemed to dislike their job. Boarding was late and a hassle in the airport. Food was terrible.. sorry but it was."
Cons: "my language has been lost !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Pros: "We arrived safely and on time."
Cons: "I did not get airline miles credit on my United account as requested. I would like to be contacted about this."
Pros: "screen and interface"
Cons: "back of seat/head rest uncomfortable, average food in very small quantities films not refreshed fast enough, same in and out flights"
Pros: "The crew was especially friendly and helpful."
Pros: "Econamy class allows 2 piece of bag."
Cons: "I only have one bag. My bag is weighted 57 lb and charged me CA$100.00. They should have averaged 2 bags' weight and I should not have charged CA$100.00. I think the service is poor."
Pros: "It was average with everything."
Pros: "The entertainment was good and the crew was efficient. Getting on and off the plane was smooth."
Cons: "I couldn't believe how little room there was for such a long flight! There wasn't enough room for me to reach my bag that was on the ground even when the seat in front of me wasn't reclined. And the people next to me kept jabbing me with their elbows because three grown adults simply could not sit next to one another in such a small space. I'm a small person so if I feel crammed on a flight I have no idea how the average person can tolerate it!"
Cons: "3 hours delayed"
Pros: "I liked the fact that the seats had plenty of leg room as I am tall and hate having my knees hitting the seat in front of me."
Cons: "Flying from US to Canada was a challenge because of all the customs requirements. But,. better safe than sorry . This four hour flight did not even offer pretzels"
Pros: "I liked coming back home on time as scheduled."
Cons: "My flight to Vancouver was delayed and i was not even notified by email or any means. I arrived there very late and it cost me money when I had planned to take the train which was no longer running when I got there!"
Pros: "IT was a good non stop flight. A little uncomfortable for long legged people---but OK. We really liked the NON STOP Thank you AIR CANADA Erica Ann and Nicholas"
Pros: "First flight I've taken in a long time where there were any empty seats. The Manchester to Toronto leg was on time and there were no hassles or problems. The crew did a good job on the meal service and were attentive for drink service throughout."
Pros: "Crew was nice but customer service at the airport and over the phone is terrible (takes over 30 min to speak with someone and a few times they hang up the phone)"
Cons: "Luggage was delayed for over 36 hours and customer service hotline was useless."
Cons: "I missed this flight due to my other flight being late."
Pros: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Cons: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Cons: "map was broken halfway into flight"
Pros: "Toronto->Shanghai Good In general it was a good flight considering how long (14 hours) it was. The new entertainment system has a lot of features and movies. It also has chat to other passengers which is useful when travelling with a group sitting in different areas."
Cons: "Bad Long flight but that is the way it is. The fight map froze on my entertainment system about 1/2 through the flight so the map was useless after that. One side of my earphones also went dead. My wife wanted something better then hot noodles in a cup for the middle meal."
Cons: "I couldn’t check in for my flights ahead of time because the check in system from United and Copa airlines didn’t accept my reservation details. My first flight from Sacramento to San Francisco with United was cancelled and I was not informed until I arrived at the gate for check in. United wanted to rebook me on a flight to Los Angeles and Newark which would have been a delay of 10 hours. After security I had to go to the gate of a delayed flight to San Francisco and ask that they put me back on my original itinerary"
Cons: "Great flight"
Pros: "Food and wine was surprisingly decent."
Cons: "Slightly bumpy turbulence, nothing horrible. Lavatory could have been cleaner. There’s nothing special about United; they’re the Macy’s of the sky."
Pros: "Quick and easy"
Cons: "Plan on wearing your running shoes. United is bad at giving you a lay over that is almost impossible to make. 45 minutes or less for a layover is going to give u a pretty good chance to miss your flights. We went to LAX and had to run from terminal 8 to 7. If it were long we would have missed it.."
Cons: "The fact that you have to download an app to get any kind of entertainment on United is a bit ridiculous. Plus the food offerings are poor at best."
Pros: "Not much."
Cons: "There was absolutlely no food. Not eve a bag of peanuts."
Pros: "Service on Lufthansa is better than most us carriers"
Cons: "The gate agent did notice I was changing carrier but did not distinguish my bag at Check in"
Cons: "only pretzel, no nuts as option"
Pros: "crew was apologetic"
Cons: "no movie service, no wifi. this is the 3rd time this has happened to me on an international flight to China on United. so bad. every other airline has it all together"
Pros: "On time departure"
Cons: "Entertainment system Completely broken for full duration of flight. Individual screen also broken as well as seat Broken 19C"
Cons: "Seats uncomfortable, crew rude to other passengers"
Pros: "On time arrival in China. Good entertainment options for my iPad, better than seat back display"
Cons: "The usual lack of attentiveness by United Flight crew"
Pros: "Flight left and landed on time. In flight entertainment worked."
Cons: "In flight food made me sick later in the flight."
Pros: "Food choices"
Cons: "Average service"
Cons: "WiFi for $39.99, used to be $19.99 before."
Pros: "Great stewardess"
Cons: "Entirely too hot in the plane"
Pros: "On time, baggage was handled well."
Cons: "Seats were way too crowded, especially for a 5 hour flight."
Pros: "Love business class on the 757"
Cons: "Card reader for direct tv didn't work"
Cons: "No drinks on the flight, even in first class. They should tell customers before they purchase the update!"
Pros: "Getting to my destination. Other than that.. it feels like I'm just a sack of meat being herded and potentially lead to slaughter. Nothing elegany, exciting or glamorous about flying these days. Just trying to not get sick, die or break the bank to get to my deatination and do so with dignity. Flying United I felt like I had little to no dignity by the time I arrived at my destination. But, I have to admit, you get what you pay for...."
Cons: "Every single aspect. From checking in to boarding, to in flight to disembarking.. it's not all United's fault. The entire industry really.."
Pros: "Late boarding, ZERO ENTERTAINMENT when you can pay the same price for American that provides television, old uncomfortable seating."
Pros: "Great service!!"
Cons: "The connection flight from Chicago to Munich was delayed by 3 hours & the flight from munich to Ancona was delayed by 6 hours."
Cons: "Long delay due a wheelchair. Really? You've never had a wheelchair on board before? Yes, this one did have batteries, but is that so unusual? Our delay was over an hour."
Pros: "On time departures and early arrivals"
Cons: "We were delayed"
Pros: "Connecting flights in China need more of a layover I missed my connecting flight not happy it was a disaster going through immigration takes forever in Shanghai .."
Pros: "Connecting could hardly be any easier than at DEN--you get off your plane and you turn right or you turn left. No need to find a map of the airport; no need to figure out whether walking or taking the "trA'Am" would be faster; no need to catch a bus or go through security; just one (long) concourse."
Cons: "While connecting at DEN is easy, I wish there were more outlets for recharging my phone on the B concourse (like WN has on the C concourse). I wouldn't have gotten too much of a boost, though, as both of my flights were on time."
Cons: "That i got stuck in China for 2 days"
Cons: "I didn't like hearing the overhead storage will soon cost."
Pros: "Flight was on time"
Cons: "Have to pay for movies/ shows"
Cons: "WIFI was a rip-off. Paid for an hour, only got 15 minutes"
Pros: "Ran on time."
Cons: "Sitting next to a larger gentleman which boxed out my own personal space. Having to stow my suitbag in an overhead bin several rows behind me."
Cons: "Scheduled for 7:20pm, but delayed until 8:20pm. Very disorganized way of handling carry on baggage. Not worth the $208 I paid for this one way flight."
Pros: "On time, great service"
Cons: "Plane was full. Legroom poor, as I am 6'2". But I was give an isle seat as requested , so able to stretch a little."
Pros: "Price of flight"
Cons: "Space between aeats"
Pros: "I can't really rate the food or entertainment. The flight was a red-eye so I slept. However, I slept well in First Class after upgrading several hours prior to take off."
Cons: "The flight was 1 hour 30 minutes late taking off."
Pros: "The plane was new"
Cons: "Won't let you check in in advance so they can give you a terrible seat for a 12 hour flight. They won't even let you check in from the point of departure if it's with one of their partners. They also will do everything in their power to not give award miles to pattern airline clubs. It doesn't matter if you give them your United number and even register your United number with the flight for United. They will apply it to the Lufthansa Club and pretend it was just in the state and never actually give you the miles no matter how many times you try. This is not from one experience with Lufthansa / Austrian. I've had this experience many times with every flight I take with these terrible Airlines. I would never fly lifthansa unless it's at least $200 cheaper than any of their competitors."
Cons: "Food. It is a very long time and there no food enough"
Pros: "that they warned me the plane was extra small and checked my carry-on at the gate for free."
Cons: "that they didn't really advertise how small of a plane I would be flying. I guess you're supposed to research every plane before purchasing tickets now."
Cons: "we were an hour late"
Pros: "Flight quick, everything went smooth. Staff was helpful and friendly."
Cons: "No negative comments."
Pros: "Everything went well; great service on both flights"
Pros: "Easy booking. Good flight. Amazing price"
Cons: "Everything was really pleasant."
Cons: "The 3 hour delay"
Pros: "Getting to my destination"
Cons: "Coming home"
Pros: "- the crew did their job efficiently"
Cons: "- crew never smiled and they looked tired/overworked - only 2 meals served on a 14 hour flight. The first meal was adequate, although any fresh ingredients; the second one was a very small rubbery omelette. - 10 hours between food servings!!!! - no seat back entertainment unit..."
Pros: "The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier."
Cons: "The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier."
Airlines flying from Sacramento to Shanghai have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Sacramento to Shanghai
Masks required on board, masks provided on flights from Sacramento to Shanghai
Social distancing seating
Middle seats unavailable to book on flights from Sacramento to Shanghai
Testing for antibodies, testing for symptoms for flights from Sacramento to Shanghai
Waiving of change fees. Search flexible flights from Sacramento to Shanghai