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Pros: "Easy boarding. Spacious seats."
Cons: "Flight was delayed 7 times and communication regarding what the issue was with the plane was non-existent until about an hour before takeoff."

Pros: "comfortable flight"
Cons: "It was good service 4me..."

Pros: "It was on time"
Cons: "The first class crew were TERRIBLE! They were obviously not happy to be there or be working. Didn’t check back on us, didn’t pick up our empty glasses, and didn’t even say goodbye. Too busy just talking to each other. I assume this was because it was an American flight. I’ll fly Southwest next tim"

Cons: "WiFi did not work well"

Pros: "The crew was good, on top of refills and trash. We were able to board and take off on time and landed early."
Cons: "Even for first class, the seats aren’t really much roomier or comfy than coach. More leg room, but that’s it."

Pros: "The crew and seats!!"
Cons: "Nothing! Everything was better than expected"

Cons: "Spacious comfortable seating"

Pros: "The crew was wonderful. The airport was super easy to maneuver and everyone was just kind."

Pros: "Great flight and crew!"

Pros: "On time departure On time arrival Courteous staff at the gate and on the plane Clean plane Everything on the plane worked"

Pros: "The crew at the gate kindly explained that a passenger’s medical emergency onboard the incoming flight required an unscheduled landing that ended up delaying takeoff by well ober 3 hours. Alaska Airlines was not at fault nor was the airplane; it resulted from a passenger’s medical need. We wete given food vouchers and kept well-informed."
Cons: "Delayed takeoff was not planned for, but the airline was not at fault."

Pros: "They were very prompt in letting us know there was an issue. After discovering I would not make my connection, they were very fast to get me a hotel, making sure I knew what to do every step of the way. I even had the same flight crew from Maui, and they were happy, if surprised to see me."
Cons: "Did not like the 3 hour delay for this flight, but appreciate the steps they took to remedy the situation."

Pros: "Flight attendant sang a corny song"
Cons: "Nothing"

Cons: "Nothing"

Cons: "Asked for wheelchair assistants at arrival but no one showed up. Had to walk great distance with bad hip. Shame on portland!!"

Pros: "Was great"

Pros: "Great"

Pros: "Free wine"
Cons: "Cramped"

Pros: "Power sockets on each seat, good snacks"
Cons: "The loading of the plane was a bit messy. Not terrible, just didn't have much structure to it."

Pros: "Fast and smooth"

Pros: "Every employee was professional, the plane on time, the landing was smooth."
Cons: "I can't say anything nagative for this flight."

Cons: "The window was dirty and you couldn't see out of it at all. Overall it wasn't too bad but it could definitely use improvement."

Pros: "the tablets that could be purchased were a nice touch."
Cons: "AC WAS NOT BLOWJNG COLD AIR!!!! Miserable!"

Pros: "I had a great flight! The personnel were all kind and helpful. The flight left on time and arrived early and luggage was readily available on arrival. Very good experience!"

Pros: "the flight was smooth."
Cons: "I did not like how cramped the plane was."

Pros: "I very much appreciated the accommodations for military members."

Pros: "everything"

Cons: "All was terrible"

Cons: "Flight was delayed"

Pros: "Easy Boarding. On Time. Cold AC. Efficient Workers. Overall Good Experience."

Cons: "Delayed"

Pros: "The comfortable sears, the pleasant crew, their Gogo flight entertainment"
Cons: "Delayed flight by about 30 min A little cold in the cabin"

Pros: "Everything was great. Flight on time actually early. Great flight Crew. Clean plane. Happy me."

Pros: "Boarding was very nice, she said my name, nice detail. Boarding was very efficient."

Pros: "Good easy flight that was on time and organized"
Cons: "If anything the free cookie vise peanuts. Plain salted peanuts would be a healthier option"

Cons: "Flight delayed for 1 hour"

Pros: "It was fine. We thought we had one free bag but we're told we didn't. Really typical of flying today. Everything cost extra, bags, food etc Pretty typical"

Pros: "friendly"
Cons: "nothing"

Pros: "Everything was overall fine"
Cons: "Don't tell me I'm gate checking my bag and it will be at the gate waiting and then truly check my bag (ie white tag it) and make me go to baggage claim"

Pros: "Comfortable chair, spacious since I upgraded to Premium."
Cons: "NO snack though, was offered just water from a large botter"

Pros: "Ease of check-in, attitude of personnel"
Cons: "Small supply of favourite food items -"

Cons: "I was not able to use my TSA Pre Check. San Diego Facility is wayy to small and overcrowded. I was never welcomed aboard the plane"

Cons: "Everything"

Pros: "Clean roomy plane."

Cons: "0"

Pros: "Pilot had a sense of humor"
Cons: "Lack of common features of 2010 and up like American outlet, TV in headrest for everyone for free. Co-pilot arrived late although I do not know why, maybe there was an emergency but I feel there should be a stand-by closer than 50 min. Away."

Cons: "All overhead compartments full before I even got on the plane. I don't understand why airlines don't enforce the numbers. These compartments are labeled by number and I should get the space that comes with my seat."

Pros: "Boarding outside was different."
Cons: "Too small to handle the most basic of carry on luggage. Not enough communication about turbulence."

Pros: "Very smooth landing"

Pros: "excellent airlines for such a small customer market....A+"
Cons: "absolutely nothing!!"

Pros: "The price was great, and it seemed like a fun idea to ride in a "private" plane."
Cons: "The flight was hours late and caused significant scheduling problems. Very small and uncomfortable plane."

Pros: "The actual fight was very good."
Cons: "I tried calling for a shuttle to the terminal for over an hour, and ended up walking in the dark with my luggage. When arriving, the attendant said he had left the phone in the car. That was not so great."

Pros: "For instance I had left my lap top in airport terminal and we were ready to start to move away from gate I had told pilots and they asked permission from the higer ups and was givin permission to shut it down and co pilot ran back to gate and picked up my lap top it would have been a totally messed up my business trip when he picked it up and put it in my hands I was so impressed I will never ever use another airline on this trip to vernal Utah ever again if they ever have any other companies on this same route even if they were more expensive I would still utilize there services because of the professional service and care it's a no brainer for me and my company to use them and the airline routes above and beyond the call of there duty I was impressed as well as the other passengers in this flight Denver to vernal Utah exalent flight and very little turbulence on time and carrying people p pilots and ground crew both airports I appreciate good old fashioned service and careing other then a ticket I was a real person to them all I give them all a perfect 10 OUT OF 10 THANK YOU FOR BEING REAL I FLY ALOT FOR MY BUSINESS ANF THERE THE BEST AT WHAT THEY DO WISH HAD MORE OF THIS KIND OF REAL BUINSSINESS LIKE THIS I CAN NOT GIVE THEM ENOUGH GOOD THINGS TO SAY ABOUT THEM TO MY FELLOW CO WORKERS AND OTHER PEOPLE AND BUSINESSES TO RECOMMEND THEM FOR THERE GREAT SERVICE AND ATTENTION TO THE CUSTOMER THANK YOU AGAIN I APPRECIATE A GOOD IDEA AND ATTENTION TO BE THE BEST YOU CAN BE SINCERELY LOUIS STEVENS .... AGAIN THANK YOU FOR BEING REAL...."
Cons: "Nothing they did it all rite great job guys good hires !!!!"

Cons: "We were told the water and peanuts were in these drawers, help yourself. It made sense for the type of flight it was. Never been on a flight like that before."

Cons: "My flight was canceled twice and delayed once so much that I could not make my connection. I ended up having to rent a car rather than fly with Boutique. They will supposedly be reimbursing me for that but I have not received it yet. They would not reimburse me for the money I had to pay to change my connecting flights. I ended up missing two full days of work."

Pros: "I loved the plane its self, small & comfy. The crew was helpful & polite. Smooth Takeoff & landing. Plane departed on time for our initial takeoff."
Cons: "Bathroom could use more then a bucket to squat over, though it was a short flight i cant imagine a longer one with a full flight. Would have loved a drink on the flight preferably achoholic. beverage / snack options were sub par. Other then those minor details it was great!"

Pros: "That a seat was available at last minutes."

Pros: "I really like the ticket price. It makes flying affordable."

Pros: "I liked the friendliness of the crew. They were very helpful. Overall it was enjoyable."
Cons: "We did hit some turbulence taking off from Massena. Definitely a bit bumpy than a larger aircraft."

Pros: "I liked the friendliness of the crew. They were very helpful. Overall it was enjoyable."
Cons: "We did hit some turbulence landing in Massena. Definitely a bit bumpy than a larger aircraft."

Pros: "Staff, pilot, co-pilot were friendly but professional. Flight on time. Bumpy, stormy day...exciting flight. Small plane, eight seats but challenging weather, which the crews handled with confidence."
Cons: "I have nothing to complain about."

Pros: "Great price for a comfortable ride."

Pros: "How quick the flight was."
Cons: "Missed my flight and was not accommodated well. The flight was very uncomfortable and I wouldn't take it again."

Pros: "Easy on easy off, why drive"

Pros: "I liked everything about boutique air the pilot and copilot were very pleasant people the aircraft was clean although it was a small aircraft the flight was very smooth and comfortable. This was my 1st flight with boutique air but I hope not the last"
Cons: "There wasn'a single thing I did not like"

Pros: "Did not like it at all"
Cons: "Having to wait to another airport. I checked in. I was so hungry couldn't get anything to eat cause we had to go to another airport. So we had to check in and then set back down there was not any food anywhere. I will not be using this airline again"

Pros: "I've never traveled in a plane that sat 8 people but I was an exciting experience. Our pilot was excellent and the landings were so smooth. Boarding was a breeze since there were only 3-7 passengers. I would definitely fly with Boutique again."

Pros: "Had to take a Friday flight to Phoenix to drive back a car to Abq. Waited too long to get a ticket, by mid week the big guys were getting up there in price. I heard about BA before so when I noticed their price coming in the lowest in a KAYAK search I had no hesitation going for it! The whole experience was great. The big airlines are taking all the fun out of flying, long lines thru security, you get on the plane thru a tunnel so you don't even get to see the airplane. With BA checking in is 20 mins before flight, no long lines thru security. You just walk to their terminal, check in and walk out to your plane! The plane is comfortable, the pilots are very friendly. I'll definetely fly BA again!"

Pros: "Given the cost and the late date on which I booked, the flights were good. The plane was a bit small however, I knew that was the case when I booked. Boarding and Flight staff were good humored and professional. Of note, they took great care of an elderly passenger prior to and during the flight from Albuquerque to Alamosa. Very impressed with the customer service. Great ground crew at Albuquerque and great flight crew! In summary, I would definitely fly Boutique Airlines again."
Cons: "This has nothing to do with Boutique however, the Alamos Airport could definitely use some additional vending machines. I realize that the airport is very small however, absent any restaurants, some additional machines would be wonderful."

Pros: "My good experience started since I checked in. The lady at the counter was very nice and helpful. The flight was very comfortable and the crew were also nice. I really liked the seats. I am going to recommend this flight to everyone I know!!"

Cons: "Heard from other passengers it happened all the time. Flights cancelled due to mechanical problems."

Pros: "zero"
Cons: "The flight delay caused me to miss my connecting flight in Denver. I then had to pay $165 to change my flight. None of the airlines helped waive this fee. This is Boutique's responsibility as the delay was due to "not having enough fuel to get to Denver." This should have been accounted for prior to the 10min before the flight was supposed to depart. I am incredibly disappointed with Boutique and the lack of customer service."

Pros: "The crew was very friendly from the front desk to the piolet"

Pros: "The staff seemed nice, but pretty confused about what Boutique airlines was up to."
Cons: "I'm a bit confused how this company has stayed in business. I booked this ticket thinking it would be a novel flight to LAX. Heck, I even paid a little more for the ticket. On my way to the airport I got a call saying the flight was going to be delayed by 5 hours. I was just about at the airport so I figured I'd just wait it out. At the airport there was one checkin counter and it was empty. I sat around for 30 minutes until someone came out to help me checkin. Waited at an empty gate for 5 hours wondering if I was in the right area. 9pm came and went and no plane to be seen. The frustrating thing is that there were no updates from the staff throughout the process. I think this is something I've come to take for granted on all the other airlines I've been on. Will I make it to my destination? No idea. Anyways, if you want reliability pick any other airline. If you like having to ask a lot of questions and get a lot of vague answers, Boutique is for you. It's very unfortunate. I really wanted to write a positive review!"

Pros: "The staff seemed nice, but pretty confused about what Boutique airlines was up to."
Cons: "I'm a bit confused how this company has stayed in business. I booked this ticket thinking it would be a novel flight to LAX. Heck, I even paid a little more for the ticket. On my way to the airport I got a call saying the flight was going to be delayed by 5 hours. I was just about at the airport so I figured I'd just wait it out. At the airport there was one checkin counter and it was empty. I sat around for 30 minutes until someone came out to help me checkin. Waited at an empty gate for 5 hours wondering if I was in the right area. 9pm came and went and no plane to be seen. The frustrating thing is that there were no updates from the staff throughout the process. I think this is something I've come to take for granted on all the other airlines I've been on. Will I make it to my destination? No idea. Anyways, if you want reliability pick any other airline. If you like having to ask a lot of questions and get a lot of vague answers, Boutique is for you. It's very unfortunate. I really wanted to write a positive review!"

Pros: "Cost and schedule compliance"
Cons: "All was good. You need to have an "na" in your star ratings. "Entertainment " is not appropriate for a flight."

Pros: "Smooth landing and nice people"
Cons: "The set belt light never went off to get up and get a drink or snack"

Cons: "So easy and comfortable to fly with Boutique!"

Pros: "Comfortable ride."

Pros: "I liked the small flight and the relief of not having such chaos with so many passengers. (My first time flying by myself.) Friendly staff and overall good experience."
Cons: "Only issue I had was with the gentleman who sat in front of me. He took his shoes off and stretched his legs over into my seating area (also touched me with his feet). I have bad knees so I understand the need to stretch, but I like my personal space and absolutely HATE feet. Maybe should have a recommendation of respecting personal spar since the flight is so small."

Pros: "It was a different experience altogether compared to a normal commercial flight. Walking out on the tarmac eith your two pilots and 4 co-passengers beats standing in the frenzy of people jockeying into position so they can bring all their luggage on and avoid checked bag fees."
Cons: "Was a little priecier than other options but not much."

Pros: "The price for this flight considering the convenience of everything compared to a typical commercial flight was amazing. I am very impressed with the service, and will absolutely try to find future flights on Boutique Air!"

Pros: "Staff at Denver AP very helpful + frienly"

Pros: "Takes no time at all to load 5 people on a plane! Great flight and you can see the things below you...Awesome."

Cons: "The fact that the plane left almost 30 EARLY and the crew wouldn't let me board. Absolute garbage. It's most likely a waste of my time writing this as service was pass poor at best to begin with. I cannot believe this happened, them causing me to miss my flight. I had to sit in this tiny terminal for over five hours and wait for another flight, which was delayed mind you because, well, a crew member was missing. So we left 20 minutes late! This truly made this experience one of a kind, I will never forget to tell all my friends, family, coworkers and blast this all over social media to my contacts. As a disabled veteran, I was truly shocked and completely done with the day when the same crew member showed up so we could boars finally and tells me that I don't look like anything is wrong with me, after reading my wounded warrior project carry on bag. Thank you for the disrespect on top of the hippocracy on top of the worst travel experience ever and Southwest lost my military bags with my uniforms while enroute to a brother in arms funeral service. Thank you for showing how little customers, average Americans mean"

Pros: "QUICK, EASY, FRIENDLY & EXCELLENT PRICE. THEY GET YOU TO THE "HARD-TO-GET-TO" PLACES WITH EASE!"

Pros: "QUICK, EASY, FRIENDLY & EXCELLENT PRICE. THEY GET YOU TO THE "HARD-TO-GET-TO" PLACES WITH EASE!"

Pros: "The thought of a private plane"
Cons: "How dirty, uncomfortable and cold the plane itself was. The flippant attitude towards safety information was also surprising"

Pros: "On time, easy check in, and friendly staff"

Pros: "N/A"
Cons: "I'll admit, I was arrived some what close to the cut-off time but still had around 50 minutes to spare before boarding my flight. Staff was unable to provide me a printed version of my boarding pass. In result, I was not able to make my flight. Boutique air refuses to address the matter."

Pros: "N/A"
Cons: "I'll admit, I was arrived some what close to the cut-off time but still had around 50 minutes to spare before boarding my flight. Staff was unable to provide me a printed version of my boarding pass. In result, I was not able to make my flight. Boutique air refuses to address the matter."

Pros: "From Albuquerque to Los Alamos you have a choice between driving for two hours or flying for 25 minutes. It's an easy choice when the flight is relaxed and professional and the scenery is incredible. And did I mention inexpensive?"
Cons: "The flight was delayed a little bit for a GPS update."

Pros: "good staff from gate to gate makes up for any airport problems from being "off brand" e.g., gates not as clearly indicated, not on ARR/DEP boards. Nice seats, I could see headroom problems for those in the 6'3"+ range."

Pros: "Expectations were exceeded and beyond. Very professional and everyone made me feel important. Impressed from booking to landing."
Cons: "I do not have a complaint."

Cons: "We finally got to DIA, there was no shuttle ready to get us off the plane. We were not allowed to go into the main terminal because we didn't go through security. I hope that this is a successful business as it was very pleasant, but a lot of things need to be worked out to become more popular."

Pros: "The ease of checking in, boarding and deboarding. The quickness of the flight The friendliness of the staff and crew"
Cons: "The overhead air vent was FREEZING and stayed on until we were in flight. We were not allowed to retrieve our checked luggage directly from the plane, we had to walk (long walk) to the baggage claim and retrieve it there. It would have made the shortness of the flight even better as we would have been able to just walk from our Boutique flight to our connecting flight's check-in window."

Pros: "I loved the intimate feel of flying this airline. Meeting the captain on the Tarmac and getting personalized care like coffee, water, and descriptions of what we are flying over and around was awesome. With such a chill environment and the ability to shoot great photos out of the plane window I really felt like I was flying in my own private jet."
Cons: "Nothing. Nothing at all. We even landed early."

Pros: "everything. it was like having a private jet."

Pros: "I liked the small business feel."
Cons: "There was no toilet paper on the plane."

Pros: "Fast!"

Pros: "It was super"

Pros: "I didn't fly from Minneapolis to Los Angeles"
Cons: "I didn't fly from Minneapolis to Los Angeles"

Pros: "Everything! Thank you"
Cons: "Nothing. Thanks"

Pros: "Crews were friendly"

Pros: "There was those head rest flaps on my chair head rest. Checkin my luggage was seamless."
Cons: "Boarding process was bit disorganized."

Pros: "The service, on time, employees very nice."

Cons: "Again, make sure to note conspicuously that luggage price is not included."

Cons: "Plane was too hot"

Cons: "It was canceled"

Pros: "Delta planes are spacious and great!"
Cons: "No complaints"

Pros: "Airport accessibility"
Cons: "Not getting delayed for 20 minutes on the tarmac"

Pros: "awesome"

Pros: "Each employee on the plane was nice."
Cons: "N/A"

Pros: "All aspects"
Cons: "Nothing"

Pros: "Informative communications during delay"
Cons: "Rushing to board resulting in bad customer service during boarding"

Pros: "."

Pros: "Flew us safely home."
Cons: "We waiting on the runway for over a long period."

Pros: "on time"

Cons: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"

Pros: "Flights were on time and friendly attendants!"

Pros: "ditto above"
Cons: "ditto above"

Cons: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"

Cons: "waiting on the tarmac for 40 minutes"

Pros: "Barcelona is a busy place. Don't forget your adapter plugs - like I did."

Pros: "Over cramped No Space for carry on slow service"
Cons: "Over cramped No Space for carry on slow service"

Pros: "No hassle, no drama, very smooth."
Cons: "The blueberries were rather bland."

Pros: "Friendly people and clean plane"
Cons: "They lost my luggage, I hope it shows up shortly"

Cons: "Condition of the airplane"

Pros: "Service was great, flight was excellent"
Cons: "Delay"

Pros: "Sitting in middle isle, just get elbowed a lot."
Cons: "Nothing"

Pros: "All I need to say."

Cons: "Late and missed my international connection"

Cons: "Boarding area; boarding agent; boarding staffing; seating (comfort); flt. attendants: That's all... aww"

Cons: "Delay from Seattle to pasco."

Cons: "Delays and ground chaos nearly caused us to miss our international connection. Gate staff unable to provide assistance with booking on connecting partner airline. Gate staff unaware of new terminal 3 to TBIT airside shuttle nearly directed us to leave domestic and requeue for international security. Will like skip Delta connectors to long haul international flights and just fly direct from SFO."

Pros: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Cons: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."

Pros: "Our stewardess in the economy cabin was probably one of the best we have ever encountered. She was very courteous and personable."

Pros: "Everything from boarding, service, arrival time and deplaining was smooth"

Pros: "On time"

Cons: "No free meals."

Cons: "Flight was delayed. Delta doesn't challenge anyone who attempts to pre-board. It's become somewhat of a joke. The plane was hot (717) with very poor ventilation. Was in 1st class and didn't get beverage service after boarding. Then, the plane sat on a remote taxiway another 30 minutes before takeoff, fully loaded, no A/C, and still no beverage service. Truly miserable hot and sweaty flight."

Pros: "Service"

Pros: "They got us from A to B without any problems."
Cons: "Efficient to the point of robotic."

Cons: "Service"

Pros: "Nice staff"
Cons: "Old plane especially in first, no TV s"

Pros: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."

Pros: "N/a"
Cons: "N/a"

Pros: "Excellent service"
Cons: "Plane was a bit old"

Pros: "EVERYONE WAS FRIENDLY"
Cons: "NOTHING ON THIS PART TRIP WAS FINE"

Pros: "It was fine the next leg of the trip was cancelled"

Pros: "flight was on time!"

Pros: "Seat uncomfortable. AA put me on a middle seat in my last 4 trips. I will never fly with AA."
Cons: "Better seat options."

Pros: "Got here early"
Cons: "Nothing"

Pros: "Getting home 20 minutes earlier than scheduled"
Cons: "Pretzels are always stale"

Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"

Pros: "just Ok for everything."

Cons: "Having a fat person take up half your seat shouldn't be allowed. They should buy 2 tickets if they take up 2 seats"

Pros: "Great crew!"

Pros: "Would I like everything"
Cons: "I like everything"

Pros: "The free movies and plug in phone charger ..."
Cons: "No problems or worries from me"

Pros: "Sears are comfortable and the entertainment is great as well."
Cons: "Not much to dislike."

Pros: "On time"
Cons: "entertainment did not work"

Cons: "The 20 minute wait before we could dock at the gate An annoying air vent making an intermittent noise... Something broken obviously"

Pros: "The ticketing staff in Lihue was excellent!"

Cons: "They lost our baggage and communication was terrible"

Cons: "Didn't even get on the flight due to delay out of KSMF and I talked to the ticket lady and this has been happening very regularly due to runway construction in Phoenix. Yet the airline won't let you know or change the schedules they just take your money knowing they will likely not be able to deliver the desired product."

Cons: "They were out of snacks. A little thing but got under my skin as unprofessional."

Pros: "Cheap. Easy. Got me to my destination"

Pros: "Friendly service"

Cons: "I still have not received my luggage"

Cons: "I paid $25 fo my luggage. I don't like it next time I will choose another company."

Pros: "Nothing"
Cons: "Everything!"

Pros: "Price and schedule."
Cons: "Do not like how this or any airlines board passengers."

Pros: "Timeliness"
Cons: "Nothing"

Pros: "Everything!"
Cons: "Nothing!"

Pros: "Non-stop and comfort"
Cons: "No snacks at all :("

Cons: "4 hr. Layover"

Pros: "I like that they have complimentary snacks"

Cons: "Turbulence was horrible That there is no internet"

Pros: "Kayak did not refund or have an option to exchange my ticket for a later time in the year."
Cons: "My tickets were 415.00 and I wanted to change the dates and couldn't since I bought from a third party I had to pay an extra 400."

Pros: "It was fine"

Pros: "All"

Pros: "Everything"

Pros: "Everybody was nice my ride was comfortable and they treat me with respect"
Cons: "I like everything"

Pros: "not beat up"
Cons: "people trying to get extra carry on on"

Cons: "I was told I had to check my duffle bag at the gate, that there was no room for it. When I dot to my dirty seat I found room for three of my bags in the overhead compartment."

Cons: "Broken down seat cushion ."

Cons: "The people were rude, the food was mediocre."

Cons: "Departure to late hard to get other fly conection ."

Pros: "While waiting to board an American pilot sat next to me and was very pleasant. I appreciated his conversation."
Cons: "Delayed getting out of Sacramento. The connection anxiety was intense. we landed as my connection was boarding. De-planing was chaotic and un informed. Seemed like we stood a good 10 mins before the doors opened...some info would have helped. Sometimes they give the gate numbers and everybody on that plane needed to go somewhere. the attendants were not helpful, the one announcer had an accent, a little hard to understand and asked that we all be kind...ok that I can do."

Pros: "Nothing"
Cons: "Uncomfortable. No entertainment."

Pros: "We have no other complaints. It was all good."
Cons: "There was no air conditioner on the airplane . made it very uncomfortable ."

Cons: "They boarded group 1 all at once. I was group 2. They boarded all of us all at once. It was a cluster!. I haven't flew in 6 years. But when I did they boarded by so many rows. Not all at once . Boarding was horrible. It was like a cattle drive."

Pros: "Overall good.."
Cons: "Good............."

Pros: "Everyone was friendly and helpful"

Pros: "everything"
Cons: "The Hub"

Cons: "Equipment problems"

Pros: "I arrived safely at my destination on time. Airport was nice and clean in Reno."

Pros: "NOTHING"
Cons: "the flight was 3 hours late. I spent my whole day in an airport. Horrible."

Cons: "Crew attitude was poor. LA station crew was snarky and arrogant. Don’t know what it is, maybe it’s the people they have to deal with, but last three trips out of LA have been miserable."

Pros: "On time, smooth"
Cons: "Arriving in LAX with no gate to pull up to. When will United fix this decades-long defficiency?"

Cons: "Flight was delayed by 5 hours."

Pros: "Quick and easy"
Cons: "Plan on wearing your running shoes. United is bad at giving you a lay over that is almost impossible to make. 45 minutes or less for a layover is going to give u a pretty good chance to miss your flights. We went to LAX and had to run from terminal 8 to 7. If it were long we would have missed it.."

Pros: "I liked that there was a price for a basic economy ticket considering I can easily fly without a carry on or checked bag. This is a great deal and worth the savings for me as a flyer."
Cons: "The process for vetting those individuals with basic economy tickets is slow, inefficient and seems to make the United employees irritated and less willing to help their guests. While I do not want to see the price go back up, I do think United needs to figure out a way to handle the check-in process for those with basic economy tickets without forcing them to stand in a line with those checking bags. it slows down the check in process for everyone, including those at normal priced fares."

Cons: "No one told us at the gate I was told to go to included on my ticket that it had been changed. I almost missed my flight if I had not asked an assistant at another gate. Then when I got to the correct gate I asked that assistant why there was no announcement of the change. He proceeded to tell me I didn't need to yell at him. That was unprofessional, disrepectful, and bottom line rudeness."

Cons: "Very negative about this company they did two times cancelation, at first was problem with lights in plane and we stay over an hour, then they say that the airplain has mechanical problems and we waited about one more hour, then they returned us to airport and we waited one more hour, finally after 3 hours they start to board us but service was horrible so rod boarding people. So I hade meeting with singing contract in the morning, I was late contract cancelled and I lose my money..... The company did not any compensation. I'm so Negative, negative, about this company, not recommended will never have again"

Cons: "My flight was originally at 10:25am and got moved due to fog to 11:00am which is understandable. But the plane gets in and the captain comes off and says he's clocked off. And that the next captain wouldn't be getting in till 2:40. I would think they would've had enough time to line up another captain knowing the fog was causing delays. It made me miss my flight to Houston. I just really think this all could've been avoided"

Pros: "It was just a nice flight stewardess were nice. just a nice time thank you guys."

Cons: "Three rolling delays in departure, and we landed the ground crew couldn't find stairs for us to deplane. Waited 30-minutes til we finally used the plane's stairs. Sigh- just makes one wonder about their commitment to getting flight ops right..."

Pros: "Nothing"

Pros: "Everything went perfectly. Thank you."

Pros: "Finally sitting in my seat"
Cons: "3 hrs late sucks"

Pros: "It was alright"
Cons: "It was united I should have used LAN"

Cons: "One member of the crew was rude, advise if you dislike your job quit and find another!"

Pros: "Plane was clean. Also liked the fact there was a plug to charge electronics."
Cons: "Didn't like having to wait 30 minutes for a gate once we landed. That seems to be consistent and growing issue at LAX."

Pros: "The plane was clean, comfortable and seemed to have a bit more room. The staff was professional and courteous."
Cons: "The plane was 2hrs delayed but that was due to weather. The food was over priced and not good."

Cons: "Scheduled for 7:20pm, but delayed until 8:20pm. Very disorganized way of handling carry on baggage. Not worth the $208 I paid for this one way flight."

Pros: "Check in was easy. bags made it."
Cons: "Sitting on the runway because of security "issue.""

Cons: "They held us on the plane from Indy to Chicago for so long that most of us knew we were going to miss our flights. I ran all the way to my gate to discover that the plane took off 10 minutes earlier than it was supposed to. I was told there were no other flights to LA and I would have to get a hotel until tomorrow. I was only going to be in California for 2 days so every second counts, so when I became upset the man checked again and found me a seat on a plane that took off in an hour. I was grateful but at the same time I was kind of displeased that he didn't offer that to me originally."

Pros: "Fast"

Pros: "It was on time which was good"

Cons: "Tooooo small"

Pros: "The food"
Cons: "Waited half an hour to take off"

Pros: "Routine"
Cons: "Nothing"

Cons: "Was asked to pay $25 extra for my luggage. That should have been disclosed up front on the ticket. Not happy"

Cons: "."

Pros: "Airline staff was very friendly."
Cons: "The temperature in the cabin was almost unbearably hot throughout the entire flight. And to give some perspective: I'm someone who is usually always cold on airplanes and typically not a fan of a/c. And I wore shorts & a t-shirt on the plane which I was nervous about doing because like I said, I'm always cold, but thank goodness I did for that flight."

Pros: "I was glad to see that the security check line was moving quickly. Sacramento is usually my go to airport when in northern California because it's so much easier to get to where you need to in a timely fashion too."

Pros: "The directTV was great."

Pros: "On time, organized boarding"

Pros: "that they warned me the plane was extra small and checked my carry-on at the gate for free."
Cons: "that they didn't really advertise how small of a plane I would be flying. I guess you're supposed to research every plane before purchasing tickets now."

Cons: "Worst ever Can you credit my credit card for a full refund"

Pros: "Chairs were comfortable on this plane"

Cons: "Service"

Cons: "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."

Pros: "Friendly and attentive staff."

Pros: "Timeliness and orderliness"

Pros: "same comments as above"
Cons: "same comments as above"

Pros: "The price Phoenix to LA and back for around $77"
Cons: "I got the shitty set by the exit door that didn't recline no big deal on such a short trip"

Pros: "Na"
Cons: "Na"

Pros: "Staff was great"
Cons: "Second delay in a row"

Pros: "Easy booking. Good flight. Amazing price"
Cons: "Everything was really pleasant."

Pros: "On time departure."
Cons: "Uncomfortable seats in a completely full flight. My seat didn't really lean back. The man next to me kept spilling over into my space. Terrible flight, especially for a red-eye."

Pros: "Nothing"
Cons: "The emergency landing. The horrible customer service."

Pros: "Very respectful and loved all the smiling facez"
Cons: "N/A"

Pros: "Everything was good ."
Cons: "No breaks or offer,to buy like bacon n eggs or sasage"

Pros: "The free water and the snack"
Cons: "Everything was fine"

Pros: "The easy load in, able to watch movies for free! The extra space was incredible!"

Cons: "The 3 hour delay"