Pros: "Smooth flight"
Cons: "Again, luggage was lost"
Cons: "Inflight entertainment didn't work"
Pros: "Easy flight, no hassle, pleasant staff"
Pros: "Great snack offerings, friendly holiday crew"
Cons: "Felt very good"
Pros: "Crew was very nice and professional."
Cons: "Turbulence. Assigned a seat that doesn’t recline"
Pros: "Seat didn’t stay in reclined position and didn’t recline all the way. No foot rest. Ridiculous for first class. Delayed flight. Almost no food. Bizarre entertainment system. They couldn’t find my frequent flier number to add it to my trip."
Cons: "See above"
Cons: "Would’ve like tv screens and not have to watch on my phone"
Pros: "I missed my flight"
Pros: "I have never been so comfortable"
Pros: "The leg room. Crew was nice"
Cons: "Paid an extra $200 to sit in the front only to have the back be let out first. Charge for entertainment and no WiFi until the last 20 min of the flight. False advertising."
Cons: "Seats are not very comfortable. My fly was over night and I can’t sleep at all."
Pros: "Food was amazing."
Cons: "The flight delay was annoying"
Cons: "Customer needs better control over their seat assignments."
Cons: "COMPUTER SYSTEM WENT DOWN HUGE LINES CHECKING EVERYONE IN MANUALLY AFTER AN HOUR DELAY MY FLIGHT WAS CANCELED NEXT AVAILABLE FLIGHT WAS 6 HOURS LATER BY THE TIME THE FLIGHT REBOOKED"
Pros: "Crew was wonderful. Service was excellent."
Cons: "Very poor entertainment. The Virgin America planes had excellent entertainment as they had TV screens on the seats. You should consider bringing those back."
Pros: "Crew was amazing."
Cons: "Better informed check-in process."
Pros: "Great premium class seats"
Cons: "Wish there were food options that didn’t include chocolate at every turn!"
Pros: "Seats are comfortable, crews are all approachable and helpful."
Pros: "The service was excellent. The crew was helpful, and attentive. The aircraft seemed new with very comfortable seats and personal screen entertainment."
Cons: "The check in process was very poorly organized. We arrived more than 3 hours early for our flight but there wasn’t anyone at the counter service and only one attendant giving information. We were told they would not start the check in services until an hour more. We still waited another 30 minutes. They need to change their check in process. Another suggestion is making the last row seats able to recline as well. Other than that, It would have made the flight perfect."
Pros: "Modernized flight, no delays, military member service"
Pros: "That there was still a little bit a Virgin America still present! Love entertainment is available an absolute bonus that I wish traditional Alaska planes started installing!!"
Cons: "The entertainment of no headphones available and most headphones are now Bluetooth presents a problem. No snacks offered!!"
Pros: "Return (2nd leg) was excellent even thought the plane was older and smaller. 1 leg of the flight was just okay. The departure was delayed for half an hour to wait for a late stewardist. Pool performance."
Cons: "lack of Cleanliness, one crew member was rude and pushy (not to me but in her tone and to others),"
Pros: "On time. Arrived early to LAX"
Cons: "No entertainment on board"
Cons: "The passenger sitting to my left kept falling asleep and his head kept falling on my shoulder. Not quite what I signed up for. Also the inflight entertainment app was very glitchy and I could not get it to work properly."
Pros: "Plane was a little warm, air didn’t work great, also delayed on the runway for about 45 minutes before takeoff"
Cons: "They delay on the runway"
Pros: "The overall flight was fine bit the change of flight times and delay in LA was unacceptable!"
Cons: "Didn't like the 5 hour delay and the lack of ability to contact Justlfy directly. Will never use them again."
Cons: "Was told by TSA in los angeles that alaska airlines had selected me for an ssss on my boarding passes was checked in loreto on a 5 minute search had no carry ons went quick When in Los Angeles went thru customs and immigration no problem however when i got to security they checked my passport and said i had to have further screening had to stand 25 minutes waiting for tsa officer to take me through the line officer showed up finally they patted me down checked for nitrates took picture of my passport than sent me to gate While it was boarding had alaska agent make smart ellic comment about ssss on my boarding pass made it to Seattle than was going to take wenatchee flight gate agent said he needed all my previous boarding passes for loreto and Lax i said i threw them away he said well i will have to send you back through security here in seattle i told him i dont have enough time to make my flight he said you must have known there was Trouble my wenatchee flight fortunately had no ssss on it made my flight very long story short i will avoid alaska airlines next time."
Cons: "They did not let me use the restroom, I called for assistance and they just came and turned off the assistance light and left, I had to wait 40 mins just to use the bathroom because they didn’t want to open it, I understand that the seatbelts light was on but when you have to go you have to go. The ladies in the back were really rude"
Cons: "Our flight was cancelled and nobody told us!!"
Pros: "Clean, courteous and comfortable. Good job!"
Cons: "Start boarding from the back of the plane first to the front of plane. Some carriers do this with excellent result....quick boarding."
Pros: "Genially friendly atmosphere"
Pros: "I liked that the plane boarded quickly and we arrived 40 minutes early. I also like that I can use the Gogo app"
Cons: "Seats are not comfortable"
Pros: "Great service for an affordable price!"
Pros: "Perfect all the way around"
Pros: "Plugs at every seat and they have me the whole can on ginger ale on my return flight."
Cons: "Very tiny but tasty cookies. Exit rows seats don't recline even slightly."
Pros: "The flight was thankfully very short!"
Cons: "Crappy service, slow boarding, lack of control of boarding passengers at gate, plane was not as clean as normally expect for this airline."
Pros: "Buying the ticket while out at sea was one of best features of using Kayak ."
Pros: "Clean plane, smooth ride, great crew"
Cons: "Gave 4 for entertainment - only a 2 hr flight, but no seat screens"
Pros: "Clean plane; organized, quick boarding; overhead space for my carry-on (at no extra charge); I didn't get assulted like other airlines do to people; got me where I needed to be at the right time for the right price; free connectivity for messaging (on one flight, second flight wouldn't work)"
Pros: "There was one crew member, Terrace who was hilarious made any announcement enjoyable to hear, we were lucky we got him on our return flight as well"
Cons: "No window shades...on a sunny day. Uncomfortable, unsafe and difficult to work on a computer. ps, at leadt I got on the flight. This airline is ruthlessly unsympathetic to people that miss boarding - even when plane not full and even when there is a second holding area requiring additional wait time."
Pros: "Very pleasant flight, on time, with outstanding, attentive and friendly crew, specially Jeff!"
Pros: "The whole air experience is so egregious now, I'm committed to first class and only a few airlines. Just can't do it anymore. I'm not a herd animal and I don't want to do it their way. Period. On Air Alaska it's a clean cabin, they leave on time, they maintain the planes. Amen."
Pros: "Flight attendants offered drinks. I wasn't offered beverages on the flight from LAX to STS and was very thirsty."
Cons: "The overhead speaker was WAY too loud. It felt like they were screaming at us the whole time through the intercom."
Pros: "Glorious leg room! Some airlines have crammed their seats so close together that even someone of average height has their knees jammed into the seat-back in front of them. Not so on Alaskan Air. I had a good 4-5 inches of space between my knees and the seat in front of me. Can't say the same for a lot of other airlines."
Pros: "Flight attendants They could have smiled and seem more friendly. I do understand that it was their last flight of the night and they were just as tired as the passengers."
Cons: "Board information, no page for boarding, we just happened to show at the boarding desk and was informed they have loaded earlier. We were boarding earlier then estimated time. After boarding and seated we were in formed we had a additional waiting time due to unprepared passport issues with customs and we had to wait for several other passengers. Our flight was held for additional 50 minutes. I was not impressed! I was very unhappy with the flight attendant stating sorry we don't have other options for food. They were out of food to buy except children option. This airline was chosen because I thought it was rated as a clean, friendly, reliable,relaxing flight . Seats are hard,stiff and uncomfortable. My back was aching before we got in flight. Windows were discussing gross with body fluids on them. I'm very sorry to say I would not recommend this Alaska airlines to anyone. Very unhappy and disappointed. I hope this will be addressed. Passengers should not have to sit in a flight seat sounded by filth. I would have expected my Mexico flight might have been this way but not my return flight in the states."
Pros: "The first united connection plane was junkie dirty needed repair mechanics couldn't fix so they got us off the plane And put us onto a new plane when I arrived in Boston I had missed the last bus or any public transportationI had to wait for four hours until mass transportation resumed in Boston because of the delay of the united planeDelay I didn't want to wake anybody up in the middle of the night"
Cons: "My Alaska flight turned into a United flight on my connection United's plane was old junky dirty"
Cons: "my flight on Alaska was delayed 3 out of 4 times I've flown in December/January! I will start looking into other carriers."
Pros: "Extra room and fast boarding"
Cons: "Way exceeded my expectations!"
Cons: "Brighter, kinder and nicer faces."
Cons: "Broken monitor and seat"
Pros: "The seats in Premium Economy are terribly uncomfortable and not worth the extra cost."
Cons: "The seats in Premium Economy are terribly uncomfortable and not worth the extra cost."
Pros: "The crew was amazing and seats were comfortable"
Pros: "See previous comments."
Cons: "See previous comments."
Pros: "The crew"
Cons: "One free beer"
Pros: "5 hours delay"
Cons: "5 hours delay"
Cons: "I really like more legs room and comfort and crew member were very good and helpful. Regarding food I say it’s just ok."
Pros: "The crew was nice, and they served plenty of drinks. They even give a free light meal on the JFK-LAX flight. Decent in-flight entertainment options and free WiFi for use with WhatsApp and iMessage only."
Cons: "There wasn't nearly enough legroom. The plane was an old 767; it would have been nice to have a power outlet too."
Cons: "Delta put me on an aisle rather than window I am broad shouldered and got pummeled throughout the flight by passengers and crew passing by Gal next to me fell asleep on my shoulder It was ok. She was attractive. :-)"
Pros: "Crew and food"
Cons: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"
Pros: "The seat get’s bit hard after 14 hours."
Cons: "The food was ok but not great"
Cons: "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."
Pros: "Boarding was quick and prices were fair"
Cons: "I sat next to a creepy intoxicated man during my flight and I was not helped out. When I first sat down he was speaking to me and trying to hit on me but I showed that I wasn’t interested. I didn’t even have to sit down to smell the alcohol on him. During the flight he tried to place his head on my shoulder and tried to get close to me. I was too worried to call for an attendant because he was intoxicated but when the attendants would come and offer us food I tried to make it clearly visible that I was anxious and uncomfortable and NOTHING. To make it worse they continued to serve him alcohol!!"
Pros: "- great customer service - friendly staff - Positive energy"
Cons: "- No room in the seats - No food served on plane - Crowded -"
Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"
Pros: "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Cons: "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."
Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Cons: "Attendant probably trying to be funny"
Pros: "Delta personel were wonderful and helpful both flights"
Cons: "Flights were continually changed both on route to Cancun and on the way back"
Cons: "Delayed due to problem with the door"
Cons: "I wasn’t able to select my seats and choose a meal before getting to the airport and hence had a middle seat and no special meal"
Pros: "food was pretty good."
Cons: "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."
Cons: "It is the first time that I travel by this airline and I have a bad experience. The flight was delayed by 2 hours and before arriving at Los Angeles airport they informed us that they had not been provided with the migration forms."
Pros: "Travel got delayed by an hour but we were satisfied by the crew and food"
Cons: "The delay of the flight. Not sure on the reason"
Pros: "The comfort and attention on the part of the cabin crew of the flight was quite good."
Cons: "What I did not like was the process to go to the assigned air terminal in El Salvador, the process was slow and we took the flight at the end of the last one. The same was the process from Los Angeles to Seattle that was our scale. Process too long and go back through security, the boarding gate was almost closed. I think that for these cases they should leave more time for the stopovers that come from international flights. For my part I did not choose this option, since I was traveling with a person with mobility problems and separated the group for admission to the process of entering the USA."
Cons: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Pros: "The crew was friendly and attentive, and the flights were punctual. I was assigned a good seat, and I appreciated the meal, as i was going to arrive in Mexico very late. I also enjoyed the entertainment options."
Cons: "I really have no negative comments."
Cons: "Staff were a bit rude. The boarding process was slow as everyone rushed up when they announced the first zone to board, and obviously this was not policed. We didn't get our seats until we got to the gate because apparently we bought our tickets too soon to take off, which was three weeks. Also, staff claimed there wasn't enough bin space so asked people to check their bags. We saw people with two big bags get on board at the start, and then staff made everyone at the back of the line check their bags. But there was plenty of bin space before take off. And we were seated in the last row which can't recline."
Pros: "Service was great, flight was excellent"
Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pros: "Some of the ground staff was trying to be helpful."
Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"
Pros: "Flight was very comfortable and had a lot of space to move around"
Cons: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Pros: "Got us home super fast"
Cons: "The most uncomfortable flight I've ever had"
Cons: "Delays and ground chaos nearly caused us to miss our international connection. Gate staff unable to provide assistance with booking on connecting partner airline. Gate staff unaware of new terminal 3 to TBIT airside shuttle nearly directed us to leave domestic and requeue for international security. Will like skip Delta connectors to long haul international flights and just fly direct from SFO."
Pros: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Cons: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Cons: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."
Pros: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Cons: "Nothing. It was a very good experience."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Cons: "Even though all the seats weren't sold out I couldn't upgrade my seat afterwards"
Cons: "Sat in Delta Comfort and a loyal Delta flier, except had the bad fortune of taking off at 830 ATL time and apparently Delta doesn't find it important or a good idea to sell food after that time. The logic behind this is beyond me. I'm willing to pay $9 for a few cheese slice and crackers or a sandwich yet they don't offer anything, not even to first class which would really irritate me had I paid 1000 bucks. Ontop of that the crew which is normally excellent, was feisty and rude and wanted nothing to do with their job"
Pros: "Lovely staff"
Cons: "No meal served on a 5 hours flight!"
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Cons: "I had a reserved Comfort Class Aisle seat, purchased at time of reservation and showing as my assigned seat through printing of boarding pass. At the gate, my seat was reassigned to a middle seat. This is a huge problem for me, as my back and leg injuries require the ability to stretch and move frequently. When complaining on Delta phone lines, I was told that the seat was needed for a Diamond member and therefore was "policy" to bump. Although I eventually received some compensation for the fact I paid more for the original seat, I remain very disappointed in Delta, if this is indeed the policy."
Cons: "The attendants on this flight were gossiping right behind us and we heard them talk about ignoring calls from people during our wait on the tarmac at LAX. Again we were in the last seats in the plane and this time it was stinky."
Pros: "Good handling of a late flight--made my connection, but without bags, and they kept us well fed and informed while waiting.."
Cons: "Of course the delay, but it happens."
Pros: "Everything was easy"
Pros: "Good crew"
Cons: "My tv monitor did not work."
Cons: "Ladying calling out the plane numbers i could barley understand her"
Pros: "Kind staff. Nice, newer aircraft"
Cons: "Copilot was changed/ not on time and delayed the flight by half an hour. Also, sat beside a man who was far too large to be in a single seat with hygiene issues he clearly was unaware of. Made the 3 hr flight very uncomfortable."
Pros: "I was on time"
Cons: "Compensation for your mistakes"
Cons: "Seemed disorganized getting on"
Pros: "The crew were super nice. All the people in the SAN were very nice."
Cons: "They didn’t have headphones :("
Cons: "Incredibly cramped airplane"
Pros: "The meals on Japan Airlines (JAL) were delicious!"
Cons: "Fukuoka and Narita airports had terminals that weren’t connected by a train or even an indoor path. It was covered but it was cold in Narita and Fukuoka required a slow shuttle."
Pros: "Flight from Narita to Kaoshiung was great, as usual, with JAL"
Cons: "Slept overnight in LA terminal, Bag sent to San Diego. Flight on American Airlines to Narita was cramped. Short stay in Narita, on to Kaoshiung via JAL, got to Kaoshiung and bag was/is still in San Diego. Hopefully, I'll never have to fly American Airlines again."
Cons: "Had to buy another ticket"
Pros: "Landing at my final destination."
Cons: "Over 3 hours of delays. American Airlines needs to get their act together at Chicago O’Hare airport."
Pros: "Price was reasonable"
Pros: "Friendly crew, and my wife and I were lucky to have empty seats next to us."
Cons: "Old plane, no food, no in-seat entertainment, drinks only for purchase. This is what air travel was like in the 1980s. A nice throwback flight!"
Cons: "They didn’t board us closer to the front just because we had an hour layover. Barely had time to go thru customs n tsa to make it to the gateof our connecting flight."
Cons: "Delay in boarding was over an hour"
Cons: "I have flown this airline many times and never once have we ever taken off on time. We left 2 and a half hours late and the people that work for them are grumps all the time. Never flying them again."
Pros: "Was impressed with the legroom, and complimentary in-flight entertainment. I am a big dude (6'4" - 230lbs), and I found it enjoyable to have room for my knees (I feel like there are a number of airlines where my knees are in the seat in front of me). The crew were very pleasant; they worked to move the people in my row so I wouldn't have to be squished between another guy (also a big dude)."
Cons: "I wish the snacks were better. I would love some complimentary fruit options."
Pros: "TV screen in back rest was nice"
Cons: "See comments above"
Cons: "The crew was rude."
Pros: "Quick easy flight"
Cons: "The terminal was a long way from the main terminal and accessible only by shuttle bus. Also we had to re-check our bags following our first leg flight and subsequently couldn't change our flights to an earlier departure."
Pros: "An open seat next to me"
Pros: "Great flight"
Cons: "No food"
Pros: "Flight was on time"
Cons: "No individual movie screens and no way to connect to the one movie on the flip down screen since I didn't have the American Airlines app."
Pros: "Staff was awesome!"
Cons: "As was getting in line for security, overheard it was at least a one-half hour wait. The wait was actually pretty close to 1/2 hr."
Cons: "The check in process at JFK was a disaster. The kiosk check in machines were constantly malfunctioning, where to line up was unclear, and staff acted frustrated. After several failed attempts with the kiosks you have to wait in line to check in at the counter anyways. It would have saved almost an hour of my time to just go straight to the counter-- had I been allowed to. I wanted to check a bag which contained some fragile items. Several bottles of wine which I wrapped in bubble wrap and cushioned with my packed clothes. I requested a "Fragile" sticker to be put on my bag. I was told "We don't do that here". So I asked if they handle ALL bags with extreme care and I was laughed at and told to go on my way. When I got my bag at my destination-- the outside of my leather suitcase was sliced to the lining. There were scuff marks and torn leather. My wine had been completely shattered. Not just a crack in the bottle, but flattened completely. My clothes were stained, my bag ruined. I don't know if putting a fragile sticker on would have prevented this, but I don't understand why they just "don't do that". We are trusting our property to the airline when we check bags. I will never trust American Airlines ever again. They don't want to know if I have anything fragile, and they don't care when I tell them."
Pros: "Quick and easy thanks"
Pros: "plane had lots of leg room- movies were free"
Cons: "bought ticket online for an Alaska Airlines flight 3 weeks prior to flight online, picked seat, too. When I checked in online 24 hours to flight, it became an American Airlines lflight, and my seat was gone, and when I checked at the gate, I had NO SEAT! I was the last person to board the flight- no seat choice!! Absolute bullshit when I pay for ticket and pick seat 3 weeks prior- on June 6. Didn't even know if I was going to get on flight until last minute."
Cons: "Terribly uncomfortable seats"
Pros: "Roomy aisle seat"
Pros: "Plane full, like traveling in a cattle car, jammed in, My minimal contact with flight crew was fine, flying these days on any airline in coach is the same, American neither the worst or the best, in flight movie was the trolls, horrible movie"
Cons: "Flight was delayed arriving, connecting flight was in a completely different terminal = they didn't wait for us and auto booked us on a flight out the next morning. We requested our bags and drove home instead. Horrible."
Cons: "Despite paying 5 months in advance, couldn't check in online or reserve seats without paying extra. AA customer service told me there were no more "complimentary " seats!! Very tight legroom in cabin."
Pros: "Boarding was swift. Gate staff was friendly."
Cons: "Phone charging stations at gate were down at every gate in the terminal. We waited nearly 45 minutes on the plane at the gate for a "flight attendant that is going to hitch a ride to make a flight from San Diego to Charlotte." This was obnoxious! We waited for almost as long as the flight was scheduled to take. Poor form."
Cons: "just like above + I had previously requested a vegan meal that had been confirmed and I was presented a "dish" of pasta loaded with cheese and was told that that was vegan ... 9 hours flight with no food The sound outlet on my seat was broken and, again, no entertainment for the entire flight"
Pros: "The attention from the staff during the flight,was excellent."
Cons: "I'd didn't like that we'd had to pay 50 dollars for a medium size luggage,when other passengers have,slightly smaller suitcase,a carry on a lap top or big purse."
Cons: "The stewardesses were gossiping in the back of the plane and we could all hear their complaints about the new uniform policy. They did not seem very happy to be there and there was no in flight entertainment. A total bummer."
Pros: "Smooth boarding"
Cons: "No entertainment"
Cons: "It did not happen! Had to taxi to Austin!"
Cons: "No power at JFK. Customs and baggage claim a nightmare. After a tiring international flight, 4 hours in airport find out my flight is canceled. Miss a day of work because can't get flight until following day. No airline offer of food or hotel accommodation."
Cons: "1 hour late. And when the pilot made announcements during the movie it would not pause. We missed parts of the movie. It was annoying."
Cons: "I'm still waiting for my 10 pm flight and it's almost 2am."
Pros: "My husband and I were traveling together to Dallas, and we were unable to sit together-The ticketing agent was very rude when we asked if she could find us seats that were together. She said, "We could ask someone on the flight to switch with us". We paid $738.00 total for both tickets to Dallas, and found it very hard to believe that we could not get seats that were next to each other. We have had this same situation on other airlines, and they were very accommodating to our needs."
Pros: "The staff were professional about the situation. Flight attendants were nice, courteous and the complimentary drinks were good. It was a good flight despite all the changes... but who likes their flight changed anyway."
Cons: "flight was delayed. standing there and they said our plane was there but didn't know what gate. our gate was a35 then changed to a28 but then delayed 1 hour, then 2 hours. So overall, it was switching back and forth then changed the time from 1830 to now a 2000 departure."
Pros: "Fast shuttle to our hotel"
Pros: "The crew at least made an attempt to be friendly"
Cons: "The seats were extremely uncomfortable the flight was delayed, and most importantly I booked my flight for san Francisco (sfo) and got sent to san Diego and had to book a $130 bus ticket and spend 14 hours on a bus."
Pros: "The crew was the best"
Cons: "Wish I had a movie to watch"
i missed the cutoff for luggage by 1 minute in eugene. the woman told me i have to bring my big suitcase with me and check it on the plane but i would be fine . There were several others and getting through was long and by the time we got to the gate they had just shut it . i was out on the next flight from eugene to san francisco but could not get on a flight from san francisco to san diego until late in the afternoon. i had to be in mexico to give a talk and they said that there would be no room on the first connecting flight. So i purchased a ticket on line to be sure I could get to my talk. I went to the United Agent in Eugene behind the counter and explained what i had done and she promised me she would be sure my suitcase made the new flight . It did not . i am on my way to Tecate Mexico and my suitcase with all my clothes and information for my talk is in san francisco . She was certain and said for sure the suitcase would be with me and I am very distressed -I used 55,000 miles to make sure i was on time and now i don’t have my suitcase abs necessary things and no one seems to know how to get it to my hotel .
Cons: "Old Aircraft, no power outlets, small TV displays, picture distorted, low quality LCD, mediocre Entertainment menu"
Pros: "All in things were reasonably easy"
Cons: "we had a 9 hour delay"
Cons: "Ful flight and 2 small toilets."
Cons: "Great flight attendants"
Pros: "The boarding was fast and the flight was Short. Can’t say much about the food since the flight took only about over an hour. The crews were nice and friendly."
Cons: "The flight was delayed."
Pros: "Free WiFi with movies"
Pros: "Flight was fine"
Cons: "Please don't board us and then proceed to make us wait on the plane for an additional two hours. The flight is onnly 80 minutes... and we waited in our seats with no entertainment or services for two hours. Please do not board passengers when you know that we won't be able to take off -- that's ridiculous!"
Cons: "A very rude boarding agent insulted a young man from another country who was boarding in front of me. He misunderstood that they wanted him to check his luggage instead of carry it on. The agent yelled at him and shamed him in front of other passengers. United strikes again!! Seriously folks, you suck!"
Cons: "Zero entertainment. Too cramped"
Pros: "The app promoted me to check in on my phone and would not allow me to check in. So I assumed the time on the ticket would be my boarding time. I was late for my flight."
Cons: "My 10:00 p.m. flight was canceled so I had to spend the night trying to sleep in the airport. Have you ever had to do that? Not fun."
Cons: "Can’t charge devices. Have to pay for watching movies. Pay for suitcase!"
Pros: "The middle seat was empty, the boarding process was fast."
Cons: "I always feel a bit crowded in United flights, the seats are very close. Tried to used the free inflight entertainment and it didn’t work in my computer, which was a bummer. The arm rest was sticky."
Cons: "The day after my flight I received an emailed receipt of the the customer in front of me of her lunch order, I’m sure it was an honest mistake but to me paying attention to details like that is very important. There was no personal information on the receipt, I was just wondering on how it was emailed to me instead of her."
Pros: "The staff were fine, nothing really great, but nothing bad either."
Cons: "So, we'll start with boarding. Why airlines can't figure out to board the plane from back to front is beyond me. No, let's load front to back so everyone has to uncomfortably shove past the people who have already taken their seats at the front of the plane. Then you get back there and all the overhead bins are full because everyone takes as many bags as possible onto the plane. Then you have to sacrifice the already tiny amount of foot room, "to put the bag fully underneath the seat in front of you." At this point you should be fine, except if you're over five and a half feet tall (I don't know if that's true I'm 6'2" and 275 lbs,) because then your knees are going to be buried so deep in the chair in front of you that the person up there doesn't even need a seat they can just sit on your knees. Luckily for you tall people, they put a nice metal rod just about knee level to really dig in and cause pain . . . Yay! Being a big guy, you try to be considerate and fold your arms in to give the person next to you as much space as possible, but don't expect that back as they'll spread out and become as wide as possible. Then to distract yourself from the discomfort, you try to use the free in flight entertainment via the United app, but "it's not available right now." In summation either be short and small or be rich and buy the seats with extra legroom when you fly United."
Pros: "I liked the customer service wfrom the woman who helped us find a way with patience to get a working card to get our luggage checked in. I liked the customer service on the flight they were attentive and friendly."
Cons: "The options to pay baggage with one card is rough on the average traveler, the baggage charges cost as much tickets!"
Cons: "We had to run to get to our plane because of the ridiculous time-window you guys allowed (15 minutes if everything went according to plan--which it didn't)."
Pros: "Short flight"
Cons: "Late departure due to late arrival of the plane from previous destination. Pushed our arrival time after midnight. Rental car agency was closed and had to rent from a different one at a very steep premium. No apologies and no assistance."
Pros: "Fast flight"
Pros: "Everything ran as expected"
Pros: "It was hot...the whole flight"
Cons: "Hot hot hot"
Pros: "Flight was in time and smooth. Crew was friendly and active in the cabin."
Cons: "Seats were very close together and leg room was very limited. It was difficult to get in and out of the window seat area."
Pros: "Arrived an extra 20 minutes early and the bags came quickly out, very happy about that!!"
Cons: "Overpriced entertainment--I'm not sure why there is a charge at all. Also, didn't get to choose my seat and got stuck one row ahead of the bathrooms in the back of the plane--worst seat ever. Apparently everyone on the plane had to use the bathroom at least 3 times during the flight--plus the drink cart went by another 10 times."
Pros: "No much"
Cons: "Suggestion, why don't the airlines charge to use the bathroom, so the money humgry grubs could make more money"
Cons: "I saw my bag come out of the baggage claim ripped open. My stuff coming out. My zipper was complety destroyed and my locking mechanism on my bag was ripped off even though it wasn't locked."
Pros: "The plane was newer at least. And I made a big enough stink when they made me check my bubble-wrapped framed paintings that they actually did get hand carried and made it okay."
Cons: "These are the smallest seats I have ever experienced on a domestic airline. I'm 6'-4" and I couldn't fit comfortably on their newer 737. The thing that took the cake was that the cabin crew absolutely refused to let me take one of the 5 empty exit row seats telling me that it wasn't fair to the people who paid more, which absolutely enraged me. So then apparently it's also fair that their seats will fit someone who is 5'-4" comfortably but not someone who is 6'-4"?? So it's fair that I can't afford to pay an extra $100+ for it after my profession got gutted in the recession and I make a fraction now of that I used to make? Making your customers suffer for no good reason is inexcusable. I will not be flying United again. Ever."
Cons: "Given that both flights were delayed - my luggage managed to not make the second flight leaving me to cancel my plans for the evening. There was more than enough time in between flights."
Cons: "The United mobile app as well as my emails stated that the gate was B3. Upon arriving at gate B3 and attempting to board, I was alerted that I was at the incorrect gate. The gate was switched to C11. However, my app did not alert me nore did it reflect the gate change. I didn't receive a text or email update. I had to run to the different concourse nearly missing the fling."
Pros: "quick and easy flight"
Cons: "overhead wasn't full but they still tried to make me gate check my bag"
Pros: "The call center that i was forwarded to that did nothing to help at all or the agent who hung up on me while i was trying to get an explanation of why they keft me stranded in the airport."
Pros: "The crew that bothered to show up were fine, not overly friendly as they SHOULD have been due to the extreme delay."
Cons: "I checked in online and printed my ticket a few hours before my flight, so I was dropped off at the terminal where my gate was supposed to be. THEN after I get through security, I find out my gate has been changed to another terminal- one for international flights. I had to walk for 30 minutes with my heavy carry-on to find the correct gate. Then the flight was so incredibly delayed because a flight attendant decided to just not show up for work. So unprofessional! If the flight had been delayed because of uncontrollable conditions, then that would be another story, but come on! A flight attendant not showing up for work? That's pathetic."
Pros: "The crew was friendly"
Cons: "Some passenger were allowed to carry more them the 2 bag carry on rules."
Pros: "They were prompt and polite"
Cons: "I purchased two tickets for premium economy. United issued us economy seats and required payment to upgrade to economy plus. In addition the flight was 5 hours late. Very unhappy with United and would not do this again. SAS was great. United did not honor our ticket for Premium economy purchased through SAS."
Pros: "Flight attendant was extraordinarily kind, especially for the couple sitting next to me with their adorable 7-week old baby."
Pros: "Didn't fly to San Diego-got rerouted to LAX instead. Had I continued to San Diego I would have landed almost 6 hours later than my previous arrival time all because of delays at the gate in Harriaburg. An original 30 minute delay from weather is understandable, and by the time the aircraft arrives you'd think they'd be ready to deplane and get it rolling quickly. Nope, not all. I think it was amateur day in Harriaburg because it was like no one knew what to do and nobody could make their minds up."
Cons: "See above. This is why I drive everywhere."
Pros: "Everything else was fine."
Cons: "Once we boarded the flight people started getting text messages that there was mechanical issues and there would be a half hour delay. Crew didn't even know. Then pilot said there would be an hour delay because they had to wait for a "deadhead" pilot. That should be unacceptable."
Pros: "The airplane was new and clean"
Cons: "The pre-boarding staff were rude and not helpful. I had requested an aisle seat when I booked my flight. Somewhere along the line, my seat was changed to a middle seat. When I asked the staff if I could switch to an aisle seat to help accommodate my sciatica, they told me, "sorry, we can't help you, you'll just have to ask another passenger." Neither crew member was willing to work with me or hear my concerns. So much for flying the friendly skies...well I guess we were still on land, so may that principle had not yet taken effect."
Cons: "I have flown with United on many occasions, several of which were international flights however I was never more uncomfortable on a flight than I was in economy on my flight from ORD to SAN."
Pros: "Attentive crew, on time departure and arrival. I came on crutches due to recent surgery. Flight attendant assisted with putting them in the overhead bin and assisted my getting off the plane also."
Cons: "I paid extra to upgrade to a seat behind the bulkhead which eould give me more legroom. The bulkhead was way too close for that. So I felt this money was not well spent."
Pros: "Another flight were maintenance became an issue to the point we needed a new plane. What I love about United is that it only took an hour (and not 3+ hours or a total cancellation) to find a new plane and bring it to the gate after they ran into problems. I also love the happiness and relaxed crew after a passenger started an argument and fight with another passenger. They handled it extremely well and made sure that every one else was comfortable."
Cons: "I don't like being delayed, but it happens..."
Pros: "The in-flight streaming of movies actually worked pretty well -- just be sure to install United app on tablet if you want to use that instead of phone."
Cons: "An extra 1 inch between seats would make the difference in allowing passengers to open a small laptop and position it so they can simultaneously type and see the screen at a viewable angle."
Cons: "Since plane was delayed I missed my connecting flight so I had to stay the night in the San Fran airport for over 7 hours. For another 1 hour flight. With no accommodations or even a food voucher was just told to find a nice corner."
Pros: "Flight not full so with empty seat beside me I had lots of room to sprawl!"
Cons: "I still think it's wrong for airlines to charge for food so I didn't buy any. Couldn't get United app to work so no in-flight entertainment except what I brought."