We never made it on this flight because we missed our connection due to o delayed flight from Jackson.
Average seat comfort, a drink and chips were provided, early boarding because we checked a carryon at the gate was nice. Ticket pricing shenanigans, including fees to pick a seat, check a bag, and get food onboard - evidence the industry is reinvigorating last century’s strategies- destroys the experience before one ever arrives at the airport. It’s difficult to recognize any value or sustain loyalty in the end-to-end process making air travel more drudgery than pleasure.
Everything was great until I lost my water bottle and they can’t seem to locate it. I know I left it on the plane though.
Smaller plane for a longer flight than my first one. Doesn’t make sense.
Delta needs to step its game up get a more reliable internet service. Internet service was non-existent for this flight.
NEVER MADE THE FLIGHT BECAUSE DELTA SAID THEY CAN NOT
Another late night flight and MORE men belligerently drinking and yelling. I had to move from first to economy because they were so obnoxious and disruptive. Crazy to go from a cozy chair to cardboard when you were supposed to be in first. Delta allows was too much drinking which leads to belligerent behavior.
Flight was warm for first few hours and quite rough
Because I was moved to an exit row, the snacks in economy comfort, the selection of snacks was better.
The flight was an hour and a half late departing which was inconvenient
Gluten free snack options and meals that offer both gluten free and dairy free.
The SFO lounge closes at 12 midnight. My flight took off at 2AM
Not a bad flight but a long delay boarding and taking off due to the pilot not arriving on time.
The experience with United Airlines was excellent; however, the experience with Houston Intercontinental Airport (IAH) was horrible. Although our flight departed from Terminal B, we had to go through security in Terminal C and then get on a train for travel to Terminal B. Additionally, there was significant walking required to get to the boarding location.
Delayed 2 hours while stuck on the aircraft. If the luggage was properly loaded the first time we probably wouldn’t have been delayed at all
The international portion was good. Food and beverage options were good. The sustainable wooden eatery was less than desirable. Your Star Alliance partner ANA provided real silverware. I'm 6'3" & 198 lbs and felt cramped in the exit row. How can that be? Flight attendant all had a pleasant disposition which is always good.
Flight was late to take off Plane broke down Had to move everyone to another plane Told we weren’t going to LGA but Newark Also told we would be taken to NY But United lied and we ended up at Newark at 2 in the morning Horrible experience. And the experience of trying to get compensation from United is just as bad. They could not care less about their passengers Never again!
First class ticket gets you a choice of chips or nuts. . Just like economy Southwest. Also no screen in the seats. This is first class???!
All of the United employees I interacted with were professional and courteous. The aircraft was clean, the food on the flight was good. No complaints here.
Late boarding by three hours. No Wi-Fi. No screens. Cramped seats. Sitting on the tarmac for 30 minutes after landing waiting for a gate. Delay in luggage getting to baggage claim.
Patrons with larger bags were asked to check the bags when boarding. Seems like the most effective, and least costly way, way to successfully use the cramped space.
WiFi didn’t work the entire flight. Very disappointing. Minimal food and options - sadly the state of current affairs. All other aspects of the flight were fine.
Given it’s a red-eye into Charolotte, we didn’t get any food. The survey does not include “N/A” so the rating will be skewed.
It went up and down at the right time and place. I’m happy with that outcome.
Flight was cancelled as I was in line for security. Next available flight got me to my destination 24 hrs later than the first. No refunds offered, just credit toward another flight. I booked with delta, got to my destination only 2 hrs behind my original flight schedule. Won’t be using American again.
It was a good flight - not overbooked and in time.
It was perfect in almost all ways. In fact it arrived early in both legs of my flight. The entertainment was marginal, but that was due mostly to the length of the flight. I love American!
Thankfully no connections off of this one on the day of the flight as it was delayed 90+ minutes.
Average - flew with Jet Blue internal and it was far more comfortable and better food and entertainment. Notable difference
Flight was delayed an hour. The pilot said we could deplane but that we wouldn’t be able to get back on. Luckily, my layover in ORD was 2 hours and it didn’t affect my connection. But a lot of people missed their connection and a handful of people elected to get off the plane. There were a lot of upset people and the American crew didn’t seem very sympathetic or accommodating.
