The crew were uniformly wonderful! They had a bunch of kids from the NZ equivalent of make-a-wish on board so they all dressed up. Anything we needed they provided with a smile.
The lay down seats are particularly hard and it is almost impossible to look out the window in business class
Appearance of plane
Attitude of attendant. Worst landing of 4 flights going from USA to auckland
We did not use the food or entertainment
The staff asked for my return ticket to the U.S. I told them I have a round trip ticket from and to Japan. I have to show them my U. S. Navy identification card otherwise Air New Zealand would not have processed my boarding pass ticket. Air New Zealand discriminates.
Air New Zealand check-in as well as counter personnel were professional and courteous.
Booked through Kayak with what I thought was an equivalent Expedia ticket but was horrible surprised when I checked-in. Two other fellow travelers booked flight VA 7516 through Expedia for $218 (USD) one-way. I was able to open the same flight / departure time / price with Expedia but could not book. I then switched to Kayak and located this same flight (as I wanted to travel together with them), and it was for approximately same price. Upon check-in I was told it would cost $120 to check my luggage in (which I reluctantly paid). They indicated my ticket did not include this. I later discussed this with my two travelers and their check-in luggage plus a meal were included with their Expedia (Virgin Australia) ticket. Why was my Kayak (Virgin Australia) ticket so different from Expedia when our bookings were done about the same time? I no longer trust Kayak for future bookings.
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