Pros: "Seating was comfortable. A meal was offered."
Cons: "Flight attendants could be friendlier."
Pros: "Absolutely nothing"
Cons: "Even though there were flight/seats available, Avianca did not make them availability to flight changes and only for new reservations. Extremely disappointed at you fraudulent business practices."
Cons: "En un vuelo de seis horas, dan un desayuno perfectamente diminuto y no hay nada más de comer el resto del vuelo. Entendemos que estén buscando cortar costos pero ser una low cost a precio full es inconsistente. Por lo menos vendan snacks en el avión!!!"
Cons: "I think it makes a huge difference when the crew says something comforting before or during turbulence instead of just “buckle seat belts” it’s so simple yet goes so far is soothing anxiety but we got “BUCKLE SEAT BELTS” like wow"
Pros: "Boarding process and check in were very fast"
Cons: "My seat was damaged and uncomfortable. The beverage options specifically in this flight were just two. They runout of some other options like wine."
Cons: "There was no tea as an option for those who don't drink coffee, and the individual juice boxes are unnecessary, it creates more trash and straws."
Pros: "The kids movie selection was still good."
Cons: "There were no barf bags on hand, the food was an option between some disgusting eggs floating in water or a yogurt with some not great granola. Customer service was kind of non existent."
Pros: "Seats comfort"
Cons: "Food. Crew attention. Airport assistance. Boarding times. Take off on time."
Pros: "Honestly the was the worst flight experience"
Cons: "Both flights where delayed. Nothing given back or offered to us for this. I had to cancel clients and loosing money"
Cons: "Avianca customer service and reliability is terrible. I fly a lot and the lack of care for customers is incredible. Lot of dressing up employees but clearly the company is not doing well. Everyone at the airport with complaints for complex rebooking."
Cons: "Avianca flight from Bogota to Guayaquil was l4 hours ate in arriving and connecting fight from Guayaquil to San Cristobal, already over an hour late in leaving Guayaquil would not Waite an extra 20 minutes for us. Only 1 flight a day from Guayaquil to San Cristobal so we are faced with a an overnigh"
Pros: "We got initially separate seats and they made sure we seat together and did not have to switch between flights"
Pros: "Once you are inside, things are good."
Cons: "My experience with Avianca is to many delays flights. Today it was the same."
Pros: "Great customer service, helping me with a carry on bag that the first personnel missed as been too big"
Cons: "No información giving in the carry on bag as one of workers saw my bag did not say anything that was too big and almost missed my flight."
Pros: "Boarding was efficient."
Cons: "Everything was good."
Cons: "it was 14 horas late"
Pros: "Service and food"
Cons: "The wait for boarding"
Pros: "Service was perfect, flight on time, will use Avianca anytime."
Pros: "Flight crew EXCEPCIONAL The lunch was delicious Service perfect"
Cons: "With over an hour in line to enter the International portion of the airport everyone was extremely stressed. Immigration personal were very snappy and rude (Not Avianca, Colombia). We had over an hour wait to get inside then it was a long run to get the the gate on time. The problems that Avianca is having with its flights, on time percentage and upset passengers is very Sad. Normally Avianca is the best airline in the American Zone! They need to fix their internal problems quickly or their bottom line will get punished."
Pros: "Flight was delayed 30 mins"
Cons: "Got delayed in meeting one hour it too 30 mins to come luggage"
Pros: "Great service, awesome amenities. Exceeded my expectations."
Cons: "Airline employees at gate did not take the time to search passenger return flight in system, despite return being through Avianca and easy to find. This led to passenger missing flight. They ended up finding it after the missed flight and placing passenger in the following day's flight."
Cons: "The crew wasn’t welcoming, didn’t solve difficulties and had bad communication with passengers"
Pros: "the TV!"
Cons: "the food and the selection of movie"
Cons: "- Rescheduled flights due to Avianca commercial decisions just 1 week before flight - Boarding was very messy due to their inhability to explain the "group system", they have pax that doesn't speak spanish or english, they should do it in a more easy way - Food portions wasn't enough, a lot of people had to bring their own snacks and the plane had a terrible smell due to that. People will bring bags with full roasted chickens - Entretainment was ok, but their system is just so slow - A lot of loss time because they lost my bags in one of the connections. Hopefully they brough it back 12 hours later"
Pros: "Everything perfect. The attention was puntual y nice"
Cons: "After avianca overbooked their flight, lied to me and said it was because of a strike i was stuck alone in bogota for 11 hours instead of 3.5. I received no compensation and am very angry with the way things were handled. Definitely wont be bothing with this airline again"
Pros: "Excellent service"
Pros: "There's no way to get lost in that airport. Everything has a sign"
Cons: "The flight was a little bit delayed but I don't really know what"
Pros: "I loved it was a super experience!!"
Pros: "Staff is friendly. Good food, pillow and blanket included. Comfortable flight."
Cons: "They spilled soda on me and kept lights on during flight. Otherwise it was good."
Pros: "Again, consistent"
Pros: "Good breakfast. Sodas, juices ,wine and spirits later. I would always travel in airlines that can offer at least wine."
Cons: "Flight map screen was not working. Few music options on the screen."
Pros: "Pilot excellent even in bad weather"
Cons: "Food very bad"
Pros: "Flights were on time regardless of weather conditions, very corteous crew, the meals were delicious. A very comfortable experience."
Pros: "Lots of room between seats, that there was a USB port at every seat"
Pros: "Everything was great.!"
Cons: "Didnt have any problems."
Cons: "We upgraded to business class and my entertainment system did not work at all. After asking three different flight attendants for assistance they told me just to go to sleep. I did not get dinner or a movie. This was a huge disappointment since I just paid nearly $500 to upgrade."
Pros: "Great experience"
Cons: "Wasn't much I disliked"
Pros: "they were very accomodating"
Pros: "The flight was cancelled at the last minute due to a broke plane in San Salvadore. However, the staff booked us on a flight with Copa Air. They were extreemly professional, kind and accomodating. Thank you very much. The Copa flight was outstanding service and comfort."
Pros: "great staff and airline"
Cons: "toilet was broken."
Pros: "Avianca was on time"
Cons: "The food coulb be better"
Cons: "They were rude. Acted like they were better then everyone else."
Pros: "Movies on any flight is great."
Pros: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Cons: "The flight was too warm."
Cons: "The audio jack of the movie is not good It's on & off seems loose"
Cons: "No sandwiches for sale just snack boxes"
Pros: "Crew was extremely friendly"
Cons: "Cleaner window"
Cons: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
Cons: "Was not offered a drink in first class prior to take off."
Cons: "Plane left 4 mins early knowing that passengers were on a delayed flight."
Pros: "Love the fact that the head rests move to support your head better."
Pros: "Entertainment on short flights is a nice surprise"
Cons: "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
Pros: "Amazing SLC Skyclub crew"
Cons: "Missed waiting 5 hours for next flight"
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Cons: "The person sitting next to me needed to buy 2 seats. He couldn’t hit in his own. Flight was late taking off due to catering. The landing was the worst I’ve ever had"
Pros: "The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out."
Cons: "The bumpy air. But you can’t fix that. Lol."
Pros: "Flight attendants were very aware and accommodating"
Cons: "Nothing, great flight"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "Economy Comfort, excellent in-flight entertainment (Movies)"
Cons: "Food was rather marginal (really no surprise, it's airplane food), tried unsuccessfully to hook-up to in-flight Wifi (couldn't get it to work throughout the flight)"
Pros: "Good flight attendants.."
Pros: "Not on time"
Cons: "2 hour delay"
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was anything I didn’t like about the flight, everything was great!"
Pros: "Flight attendants were great"
Cons: "We were moved to the Exit row, but the woman at the ticket desk said that the seats reclined...BUT they did not!! So, that was a bummer!"
Cons: "Lost baggage. No one told us anything till after an hour"
Cons: "The monitors kept on freezing"
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Pros: "Not much"
Cons: "No leg space whatsoever. I'm 6'8 and am being told to keep my legs in while it is near impossible or I'm eating my legs. I became so uncomfortable I became nauseous. Anyone above 6'4 is having a rough flight."
Pros: "Crowded boarding area, but no standing around for long. Quick boarding. Entertainment not available so can't rate that. Good crew"
Cons: "Check in lines were crazy long"
Cons: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
Pros: "The service was good"
Cons: "The flight was very rough on landing"
Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Pros: "SLC ground gate crew was awesome."
Pros: "Flight went well and was smooth."
Pros: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
Cons: "Seats not very comfortable-very close quartered"
Pros: "The crew was super friendly and incredibly helpful with our toddler."
Cons: "It was really cramped and the bathrooms smelled very strongly."
Cons: "It was so late I missed my connection to sun valley flight. There was not another flight for 8 hrs!!! I think the sun valley flight should have waited for us. It was a matter of 10-15 min. Crew did not try to board people quickly to get us out of San Diego. 5 more minutes might have made a difference."
Pros: "Comfy seats"
Cons: "No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights."
Pros: "accommodating and friendly staff food and drinks were good -I had a layover that was boarding before we had reached the terminal and the staff let me know and guided me about how to get to the other flight and let the other flight crew know so I wouldn't lose my flight. Super appreciative of this. :)"
Cons: "cramped seating warm / poor air circulation super hot in the cabin - this is probably because of Salt Lake City, rather than the plane though."
Pros: "Flight departed on time, arrived early! Boarding was smooth and effortless. I absolutely don't mind paying a little extra to fly on Delta vs the "low cost" carriers. Thanks Delta!"
Pros: "Great plane very comfortable"
Cons: "Everything great. On yome"
Pros: "Daughter's first flight and the crew really made it a special experience for her."
Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"
Pros: "Quick flight; helpful and friendly staff"
Pros: "Easy loading and unloading the plane. Friendly staff"
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We were delayed on our first leg of the flight so go into SL late but was relieved to see that our second leg was also running about 30 minutes late. Made for a very late night getting home and needing to be to work the next morning."
Pros: "On time departure and arrival."
Cons: "Cramped! Cabin crew not particularly friendly."
Pros: "I liked the service. It was incredible."
Cons: "I did not like the delay or the continued delay on the runway"
Pros: "Everything was great. Boarding agents time arrival clean planes all good"
Cons: "Zero entertainment which seems like should be standard these days"
Cons: "Make sure the customers have the right gate in the boarding pass, I almost missed the plane because of that thanks to a Copa'employee who gave me the wrong gate"
Pros: "this was the first time I few business class on Copa. It was great!"
Pros: "Good crew. Very responsive to requests."
Cons: "The quality of food"
Cons: "Although I pre-coordinated bringing my service animal on the flight, copa denied service and my family was not allowed to board the plane. Copa stated my paperwork was not acceptable to Peru. I bought tickets on Avianca and traveled with my service animal and had no issues entering Peru."
Pros: "KLM its great!!!"
Pros: "la atención en el vuelo"
Cons: "la comida"
Cons: "Punctuality. Flight was almost 3 hours late."
Pros: "coffee and meals were excellent. movie selection was good. free blanket was much appreciated."
Cons: "i paid extra to be sure to get a window seat... and there was no window in my aisle."
Pros: "Good food froendly"
Pros: "Panama uses American dollars so no need to get extra cash to use during layover. The flights are always quick out of Panama."
Pros: "Leg room, crew"
Cons: "Old equipment"
Cons: "Food can be improved"
Pros: "Muy buena atención"
Pros: "I liked that we left on time."
Cons: "I didn't like not having blankets on a redeye."
Pros: "Victor was wonderful and took care of everyone’s requests with a smile. He worked very hard the whole trip even when not in our view. I also can’t remember a time that I’ve seen a steward deliver the Safety demonstration with such care."
Cons: "Zero entertainment. Pitiful business class."
Pros: "It was my first time using Copa, I travel often, I was surprise by the friendliness of the crew, the entertainment was great,"
Cons: "The food quality should be better"
Pros: "All Flights on time, good entertainment, aceptable food, variety of drinking, confortable seats. They accept 2 baggage per passenger without extra charge and this is awesome these days, ticket price is very affordable. I Will recommend it, no doubt."
Cons: "Changed gates at Panama without any alert until boarding time. From Panama-Costa Rica"
Pros: "Food during the flight. Very helpful staff."
Cons: "We did not have the little TVs"
Pros: "The flight departed on time, easy connections."
Cons: "The crew looks tired. The crew was not nice. They don't smile."
Pros: "We left on time and the crew was very nice and professional."
Cons: "The seats were not very comfortable for business. I liked the width and extra space but the seats and headrest were hard."
Cons: "The crew was very bad serving at first class. I don’t imaging how would be traveling in economic. Some gay call “RAFAEL”"
Pros: "Almost everything was great!!"
Cons: "The flight was had some minutes delayed!!"
Cons: "I expected Kayak application and Copa Airlines to advise travelers that they need a visa to Venezuela before expending $1030 on an airline ticked. I cold not travel because I was missing my visa to Venezuela. The visa requirement for US travelers is recently implemente this past February and many people dont know about it. This should be published before people buy their tickets!!! Thanks, E. Vazquez"
Cons: "When we were landing the light cover on the light fell on my head during the process!!!!!"
Pros: "Efficient and service oriented Always feeding you Easy web use"
Pros: "The aireplane in clean. And the people ver y gently"
Cons: "Board not very organized"
Cons: "Flying Exonomy on such a long flight"
Pros: "Planes are clean and crew is nice"
Cons: "Overall they are a poorly organized airline and there is almost no entertainment."
Pros: "The Crew, the lady in Business Class was very professional. You are fortunate to have a lady like her in your employ. Generally COPA itself. My only complaint so far I wrote about in this thread."
Cons: "Panama gate, there were not enough seats, one had to stand, or lay on the floor. LAX, did we land in Inglewood? We had to bus to the terminal (which made elders carry their luggage up steps); it had to stop every time we were within certain feet of a moving plane, your staff telling people to move closer on the bus, when we were already packed in. It added a much longer time to the trip, and I saw COPA planes attached to the terminal, unfortunately we were not one of them. I paid for the upgrade, which was fine, buy the Panama gate, and the bus situation was bad. Health & happiness..........."
Cons: "A/C Issues forced us to disembark ruining my connecting bus plans. When we finally got to Orlando my checked bag item that I was forced to check in Panama was broken and the bag ruined with liquid."
Pros: "I LIKE THE MOVIES GOOD SERVICE"
Pros: "Gate agents are superb"
Cons: "Flight was delayed"
Pros: "Boarding was very easy and fast"
Pros: "The worst airline I've flown in the last few years. Made a string of mistakes and errors and showed a lack of customer service typical of anything central american. 1 Canceled a wrong flight of mine 2 Gave me wrong tickets 3 Wanted to charge me to wait stand by after admitting to their own error 4 Were continually rude and or unhelpful with a repeated lack of useful or relevant information to help me make informed decisions. There are many quality airlines out there and this is not one of them. Having flown a bit to central and south america over the past few seasons, there are no shortage of airlines worth the money that provide a positive flying experience."
Pros: "I have absolutely no complain about this flight or the crew, they were all diligent and helpful."
Pros: "Overal a good experience"
Cons: "Just couldn't eat most of what was served cause I'm vegetarian."
Pros: "I like that my seat was comfortable and I had movies to watch"
Cons: "It was not clear on leaving the plain where to collect luggage"
Pros: "It's the best airlines customer service , good price ,"
Pros: "Headphone jacks need to be repaired, multiple planes ha issues with this."
Pros: "The flight crew are pleasant, and service is good. On flights from Central America, i.e. Panama to Florida, for instance, Copa allows 2 bags per passenger, whereas other airlines may charge baggage fees for even 1 bag. Things are always changing, but they've had generous baggage policies. We appreciate that."
Cons: "Re: Copa in general, if you need to cancel or change, they make you wait 8 weeks to get your refund; so you have to keep checking your credit card statement until you get the refund. A real headache. For some reason, we always have problems with our online check-in on Copa. The Copa check-in personnel are mystified when we tell then that, but nothing changes. We seem destined to have to check in at the counter as online check-in doesn't work for us."
Pros: "Excellent experience!!!"
Pros: "The crew were very good and friendly."
Cons: "The extreme and continous turbulence during all the flight time. I know it´s about the atmospheric conditions but it was so long..."
Pros: "The seats in business class were nice along with the hot towel."
Cons: "Entertainment options were very limited to non existent, but it was a short flight."
Pros: "Was good, comgrats to copa Airlanes for the good service"
Pros: "Everything fine. Multi-lingual crew"
Pros: "Muito confortável. Boarding muito rápido. Muito bem atendido a bordo."
Cons: "Infelizmente o serviço de bordo não pode ser apreciado, mas entendo que é pela segurança dos passageiros."
Pros: "The crew"
Cons: "It was excellent for me"
Cons: "I could have been warned that you need to get a pass to go to Hanga Roa before you can board. I had checked because I had heard there was a fee but upon investigation, it was said that this requirement had been eliminated. Wrong!! You still need the pass but you don’t get charged a fee. The extra time required for this tedious meant we missed our chance to check bags and do incurred hundreds of dollars more to get on the same flight the next day. No Bueno!!! This should be highlighted up front!!"
Pros: "Easy access to entertainment via my phone"
Cons: "Better snacks"
Pros: "Business Class, seat 1L. Comfortable flight. Arrived well rested."
Pros: "The crew at Juliaca was pretty rude, inefficient and dishonest. Charge me an extra $30 for a carry on, which i couldn't even take on board, according to the woman at desk who was not accommodating at all. Seats are most uncomfortable we've sat in decades. Slowww check in staff."
Cons: "Everything, starting with efficient and friendly enployees. To better quality planes and better amenities on board."
Cons: "They tried to charge more Money all the time. During the web check in, they give you the row where the sits are not able to decline. When you try to chance it, they pretend to charge extra fee"
Pros: "The early check in"
Pros: "Everything is amazing"
Pros: "Crew was very kind"
Pros: "Business class is nice and comfortable with LATAM"
Cons: "More choices for the mains would be great"
Pros: "Wonderful people, great attitudes, and the experience I’ve come to expect."
Pros: "My three LATAM flights were all on-time, well-piloted and efficiently run. They are not responsible for airport-related issues in Lima. Taking off at over 11.00 feet and landing at sea level must be like having most of the air leak out of your tires while driving, but these guys take that in stride."
Cons: "Gate assignments in Lima tend to change and be posted late, but this is not under LATAM control."
Pros: "Seats were newish, crew was very friendly"
Cons: "They mistakenly sent one of my bags on a later flight so I couldn't pick it up at the airport and instead need to wait for them to deliver it tomorrow"
Cons: "This connection was 1 hour and 20 minutes and I was asked to pickup my luggage and do check-in again, when I arrived to the desk they said that I needed to be there 2 hours ago and just after arguing my connection situation they let my pass"
Cons: "No choice in food and very little provided. Half a sandwich with stale bread for breakfast"
Cons: "Overbooked and put on another flight 5 hours later"
Pros: "The crew was very kínd!"
Pros: "I needed to check a bag at the gate, and the staff were very friendly and patient when I asked them about it. They are all very fluent in both English and Spanish!"
Cons: "Lots of waiting for the plane to board, lots of time without staff at the counter so people sort of piled up with questions."
Pros: "Smooth boarding. On time. Good crew."
Cons: "For a rather long flight, amazed that we had to pay even for water. This isn't a low cost airline! Painful lack of legroom (I'm 5'10"). When the kid in front of me leaned back it was like a hammer on my kneecaps."
Pros: "crew and service excellent.."
Cons: "They lost my bags"
Pros: "Service was good"
Cons: "I tried to book my seat on line to get an aisle or window and it wouldn't let me choose me seat."
Pros: "Great service abd counter check in"
Pros: "The planes were modern and up to date. Good food and friendly service"
Cons: "I loved it all!"
Pros: "Staff and service was great"
Pros: "The crew service is excellent: prompt, efficient, and friendly. The free streaming inflight entertainment to use on your smartphone, tablet or laptop is a very nice feature on a 3-hour plus flight. The food for sale onboard is tasty and fresh. In my experience most domestic flights operated by Latam are on time."
Cons: "Latam crams its single-aisle Airbus fleet with one or two rows of seats too many: the seat space is crammed. The exception are the first three rows and exit rows, for extra pay or free for elite passengers. The first three rows have power outlets -nice and useful to watch streaming movies without draining your smartphone battery."
Pros: "Excelente disposicion y manejo de situaciones de la tripulación. El vuelo fue excelente"
Cons: "El despegue se atrasó unos 20 minutos, no funcionaba el centro de entretenimiento (que fue anunciado) y pese a que eran las 6.3 am no nos convidaton ni una galletita"
Pros: "The food, crew, and entertainment were great."
Cons: "The boarding process was poor. The flight was delayed and there was not explanation at the gate that there was a delay or why. I don't understand why our carry on bags needed to be searched. We were put in a line with only one person doing the bag checks while the other line had over two people checking bags."
Cons: "Boarding was disorganized and confusing, no where to sit at gate."
Pros: "The crew was very friendly and helpful. The flight was smooth and quiet."
Cons: "The cabin has garbage and it was dirty."
Cons: "My flight was delayed more than 9 hours, and I do understand the fact that this happens. What I can't understand is LATAM waiting until I arrived to the airport to tell me that it was delayed (instead of calling or sending an email) and told me that it is MY FAULT for not reviewing the website. In addition, at the counter they told us that we didn't need to do a line again for dropping bags in the morning. However, when we arrived the next morning we had to do a 40 minute line. The pain was compounded by a member of the staff yelling at me for asking him to be moved to a quicker line because I could miss my flight. I've always flown on Lan (now Latam) and I've never had this bad experience before. I'm really disappointed!!"
Pros: "Everything was excellent."
Pros: "The customer service"
Cons: "Delays on boarding which resulted in 1hr delay at arrival"
Cons: "I received a confirmation email and flight information but was unable to check into my flight upon arrival and was not in their system for the flight. Very upsetting and unreliable."
Pros: "The crew and in-flight entertainment."
Cons: "Coming from the cuisine of Peru, I expected the food in coach to at least not taste like rubber and have some variety. A ham and cheese pastry for dinner didn't quite cut it. At least they offer free wine and beer."
Pros: "I have bought a ticket from To Aeroparque Jorge Newvery; and they cancelled the flight and sent me to Ezeiza without prior inform, concent and without any compensation."
Cons: "Foods service was very very slow. Foods were not good at all"
Pros: "We were lucky enough to have a flight on a new plane. It was in good condition, clean, and had plenty of entertainment options. I was able to charge my phone and the meal was good. my favorite thing was that I was able to check a bag for free!!"
Pros: "Todo funcionó de acuerdo a lo planificado."
Cons: "5 HOUR DELAY ON A ONE HOUR FLIGHT. LA 990 MPN/PUQ 10 DEC"
Pros: "muy amables"
Cons: "tuve problemas para hacer el check in on line por problemas con el sistema y tuve que hacerlo por teléfono. No conseguí los asientos que hubiera querido. Los que están en tránsito deberían permitirles bajar del avión antes para poder llegar en hora al otro vuelo. Sugiero que la tripulación informe a los pasajeros en tránsito sobre dónde dirigirse según el vuelo siguiente"
Pros: "Got to see the Lima airport"
Cons: "Even though it was the same exact plane at the same exact flight. All passengers had to get out, go through a security check point, then wait in line to board again. And at boarding all carry-ons were searched by hand, proving that the security check point is useless."
Pros: "Entertainment app is really nice which makes the trip enjoyable and cost efficient"
Cons: "Unfortunately, entertainment content is rather dated and limited. A bit newer and varied content would be great for this amenity"
Pros: "Crew Was nice"
Cons: "Not in time. No entertainment on flight"
Pros: "Good food and staff"
Cons: "Evething was good"
Pros: "Nice staff, on time"
Pros: "Flight on time and professional crew"
Pros: "Flight, plane, and crew were great."
Cons: "MEX customs was a nightmare."
Pros: "El avión estaba súper limpio y en excelentes condiciones"
Pros: "US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines."
Cons: "I am completely satisfied with my experience"
Cons: "You guys should be looking into the agencies that book tickets for people. They have a horrible policy in that a mistake can’t be fixed. In today world of customer service this was by far the worst experience I’ve had. I’ll never be booking through kayak again"
Cons: "Food, entertainment"
Pros: "Crew very attentive"
Pros: "Everything was ok except the audio"
Cons: "I could not use my earphones because the entry was blocked. You should get it fixed. Seat 23D"
Cons: "Even offered a Boody Mary Zor other drinks on the short flight!"
Pros: "I was afraid I my not be able to recline my chair but thankfully it worked, i was so much more confortable than the firts flight."
Cons: "to much use of plastic for the food. The planet is full of plastic. By the year 2050 there will be more plastic than fish in the ocean. AEROMEXICO can do something about it, be part of the solution, just by changing the cups to paper cups and the forks,spoons and knifes to reusable ones."
Pros: "Actually, the flat bed seat is not an Aeromexico virtue, this is part of the 787-800 series. Fortunately, All Nippon Airways is serving Mexico City and there is no doubt what is gonna be my next option."
Cons: "1. Delayed departure. 2. Mediocre flight attendants with poor understanding of what this kind of long haul flight should be in business class. 3. The two only meals were uneatable. The chicken was carved 2 weeks ago and stored in permafrost before serving. 4. I've flown 7 times the same route with Aeromexico and this was the worst of all of them."
Pros: "Overall, my flights with Aeromexico were smooth and comfortable. I especially appreciated the airport staff allowing me to load a zone ahead of my assigned zone so that I could easily get my viola in an overhead compartment on the plane. Lots of points earned there, thank you!"
Pros: "I missed my connection flight. I couldn’t get my situation fixed and got stranded in Mexico City because of the most horrendous service I have experienced in my entire life."
Cons: "The organization for boarding. Communication and costumer service. I am really disappointed on this airline"
Pros: "The staff are very nice and accommodating."
Cons: "on the flight Bogotá-Mexico, in business, they offer for diner a sándwich and fried potatoes. The liquor quality was very por. on thr flight back, one of our suitcases was broken and the padlock was stoled"
Pros: "They were pretty much organized."
Cons: "The food. Some Mexican touch could be appreciated."
Pros: "The flight was on time, service was great."
Pros: "The onlt airline providing every pasanger with Free drinks and food. Live the beer and mix Tequila drinks."
Cons: "I did not like paying $50 us for the second bag i thing $ 25 its ok 50 its to much... I need ir to Boeing chese and tequila so my carry on bag tas over waigt so i check ir in."
Pros: "Todo muy bien"
Pros: "Baby Bell cheese on the flight and good leg room."
Cons: "English announcements were unintelligible."
Pros: "my bag came back to me without many of my belongings. thanks for hiring such standup folks, aeromexico."
Cons: "Lack of entertainment"
Pros: "I have been disappointed with Aeromexico before, but this time I had a very good experience. The crew was excellent!"
Cons: "I had to pay extra for a seat, to avoid sitting in the middle seat."
Pros: "Having a direct flight from Mexico City at a great price with excellent service, what's not to like about it!"
Pros: "ease, no delays, friendly staff, free movies!"
Cons: "Having to pay an extra $25 tp choose our seats in advance!! :-("
Pros: "Everything. The plane 787! Cuauhtémoc beautiful plane inside and out. Great service. Impeccable landing as usual with Aeromexico pilots! Thank you."
Cons: "Got to the airport 2 hours before my flight to fly domestically. Waited 1.5 hours in line. Everyone who worked there didn't give a damn about anyone's situation. This isn't the first time the experience was miserable. I recommend viva or volaris. This airline can't get it together."
Cons: "There was no air conditioning the whole flight. It was warm, this have never happened before."
Cons: "There was a 5 hour delay which caused me to miss my connection. After standing in line for 3 hours, They did not get me the same day flight and put me on a Latam air flight and asked me to take the bus to terminal 1. When I spoke to the person on Latam air they said they don’t have a ticket for me and sent me back to terminal 2 via a bus where Aeromexico desks were. I stood in another line for 3 hours! Then they told me there is no flight and they will put me on the next day flight. However they did not provide any help or accommodation for the night I had to stay in Mexico which felt very very unsafe to me."
Pros: "The crew on this flight was amazing."
Cons: "The seats, my Gawd...felt like I was sitting on marbles. And this priority board issue. Why say you have priority boarding and be the third zone???"
Pros: "The best seats I have ever had in coach. I am 6’3” and had plenty of legroom. Wonderful seating!"
Cons: "Main meal very bad, tasteless pasta with a dry bun, no butter, no salt and pepper and pudding for a side. Pudding? Really? Probably the worst airline meal I’ve ever had."
Pros: "Excellent flight. Flight attendants were friendly and helpful, For airplane food it was on point. Smooth flight and no delays. Clean plane."
Cons: "There wasn't anything I didn't like about this flight."
Pros: "Attendants were respectful and caring"
Cons: "Space between seats and rows."
Pros: "The crew was very friendly and kind. I enjoyed the coffe a lot"
Cons: "Boarding was delay. I spent 25 minutes making a line"
Pros: "the plane on the return flight was spacious and comfortable."
Cons: "our departure flight was delayed for over 1 hours and our return flight was delayed for over 2 hours. They blamed the weather for the delay on the return flight but all other flights were departing on time or with only a 30 min delay. Aeromexico flights were the only ones being delayed for long periods of time."
Pros: "Got home safe"
Cons: "The wait. The landing was rough."
Pros: "staff was decent."
Cons: "no usb plugs, no head phone jacks for movie, no wifi. very crowded tight seating almost unbearable."
Pros: "Everything was good, I was really impressed with the service."
Cons: "Nothing, I wouldn't change a thing about it."
Cons: "I was seated on an exit row and could not recline. This was not at all comfortable."
Pros: "Everything was perfect. Flight on time, enough food and drink. Free blanket, headset, beer, etc."
Pros: "Flight was on time flight attendants were very nice and helpful to all needs definitely using this airline again"
Cons: "Everything was great not a problem what's oh ever"
Pros: "Me parece buena la idea del Gogoinflight para poder ver contenido de entretenimiento en aviones sin pantalla."
Cons: "Sin embargo, la señal de WiFi se desconectaba constantemente. Durante el vuelo tuve que re-conectarme al wifi no menos de 20 veces. Así no se disfruta."
Pros: "the boarding."
Cons: "one hour arrival delay. seat very old and tight space."
Pros: "The crew was very efficient"
Pros: "Great customer service"