Sat in the plane at the gate in SLC for 2+ hours before take off, getting me home nearly 3 hours later than planned.
Sat in the tarmac at O’Hare for 65 minutes. This is a regular occurrence for delta at O’Hare
We never made it on this flight because we missed our connection due to o delayed flight from Jackson.
Average seat comfort, a drink and chips were provided, early boarding because we checked a carryon at the gate was nice. Ticket pricing shenanigans, including fees to pick a seat, check a bag, and get food onboard - evidence the industry is reinvigorating last century’s strategies- destroys the experience before one ever arrives at the airport. It’s difficult to recognize any value or sustain loyalty in the end-to-end process making air travel more drudgery than pleasure.
Everything was great until I lost my water bottle and they can’t seem to locate it. I know I left it on the plane though.
Smaller plane for a longer flight than my first one. Doesn’t make sense.
Delta needs to step its game up get a more reliable internet service. Internet service was non-existent for this flight.
NEVER MADE THE FLIGHT BECAUSE DELTA SAID THEY CAN NOT
Another late night flight and MORE men belligerently drinking and yelling. I had to move from first to economy because they were so obnoxious and disruptive. Crazy to go from a cozy chair to cardboard when you were supposed to be in first. Delta allows was too much drinking which leads to belligerent behavior.
Flight was warm for first few hours and quite rough
4 hour delay. So our flight schedule mass up. Your worker told me you should rebooking myself. I was very angry. Latam Airline always get the money more through any way. But They have no concern passenger.
Honestly first time flying with delta and it was pretty good. All the process very smooth and crew was always nice and attentive.
Deleted flight made me loose my connection flight now stuck in Atlanta for a day
Apart of Sky miles delta. And they go everywhere in Brazil
We traveled with two young children, and it was not possible for our family to be seated together. No one offered help or assistance to organize seating so we could sit with our kids. In the end, we managed to find two seats in Economy so I could at least sit with one of them, even though I had originally paid for Comfort+. In summary, I had to downgrade my seat just to be able to sit with one of my children, which was very disappointing
I booked a flight through Kayak to Brazil I have traveled to Brazil several times before Kayak Delta or LATAM never mentioned during the booking or in the pre flight process that the visa requirements to visit Brazil have changed earlier this year. I was unaware of this change and as such never got a visa and was unable to fly from JFK to Sao Paulo Add to this that Delta allowed me to fly from Boston to JFK which they should not have as I didn’t have a visa. It has been a terrible experience and a huge loss of money
Latam may be the worst airline in the world, far worse than even the lowest of low cost airlines in the USA. I wasted hours trying to PAY THEM TO CHECK A BAG! Then they misled me at the terminal, sent me through the wrong security line, the list goes on and on... Just absolutely terrible in every way. Avoid at all costs.
The flight was late. Please do not delay next time.
I couldn't travel, now I can't get a refund and to change the date I have to pay an absurd fine.
My biggest complaint is the comfort. I am not tall and there was no legroom. It was very uncomfortable. During my transfer in Sao Paola, the flight was slightly delayed so boarding was confusing because there were no instructions in English.
I enjoyed it, again I believe air Canada has better seating options and better drink options
Plane congestion resulted in a 1 hr wait from landing to arrival at the gate. This was in addition to also experiencing extreme delays on my incoming flight.
Delayed too much. 1.5 hrs in the airport and another 1 hr in the runway. Got too late in the night. There was no proper food available.
awesome team work seen since on board till off plane in my destination. thanks you so much.
Job well done, being treated for good and helping a lot . thanks you so much till will meet against.
Airplane is not very clean, food quality and taste was not good. Lufthansa used to be good but nowadays went down. Overall experience is just okay, wouldn't fly again, prefer Turkish airlines.
Very Poor. Significant delays getting to Chicago and then very poor communication on delays in Chicago to Cleveland. We could have rented a car and driven there faster than the delays ended up being.
First class ticket gets you a choice of chips or nuts. . Just like economy Southwest. Also no screen in the seats. This is first class???!
All of the United employees I interacted with were professional and courteous. The aircraft was clean, the food on the flight was good. No complaints here.
Late boarding by three hours. No Wi-Fi. No screens. Cramped seats. Sitting on the tarmac for 30 minutes after landing waiting for a gate. Delay in luggage getting to baggage claim.
GOL turned out to be a very decent airline . To be honest better than I expected.
Was given all 3 boarding passes. Was refused boarding to Brasilia in Miami even though I had up to date Brazilian Visa and US passport. Had to return to Phoenix as trip was cancelled. Waiting for refund of the fare. Missed my son's birthday and visit with him and his wife.
The pilots landing and taking off was very bad on the first flight, the second one taking off was great but landing was also rough
The check in and on the ground experience is very poor. Their online check and trip management is the worst I have ever seen and they have long lines to check in at the airport, technology is glitchy/unusable and have exorbitant baggage fees. The flight itself is fine, although the food is about what you would expect and their was no functioning entertainment for an international flight.
My experience with this flight was extremely negative and resulted in serious financial and personal consequences. The flight departed with a significant delay, which caused me to miss my international connecting flight. As a direct result of this delay — which was entirely beyond my control — I was unable to reach my final destination on time, causing me to lose a previously scheduled hair transplant surgery that had been arranged months in advance. This was not a minor inconvenience. The surgery involved: • A reserved operating room • Medical and technical staff scheduled specifically for that date • Surgical instruments prepared in advance • Strict scheduling that does not allow for easy rescheduling Due to the airline’s delay and poor handling of the situation: • I lost already paid international flight tickets • I was forced to purchase new tickets, incurring duplicate expenses • I spent over six additional hours in airports, under stressful conditions • I incurred unexpected costs for meals and transportation • I lost a medical opportunity that cannot be easily recovered, along with the emotional distress associated with it Although the airline covered one night of hotel accommodation, this did not address the real impact of the delay, nor the significant damages caused by missing a critical medical procedure. The lack of punctuality, planning, and effective solutions reflects a serious lack of responsibility toward passengers, especially when international connections and time-sensitive medical commitments are involved. I do not recommend this airline for travelers with important schedules, medical appointments, or critical connections. In my case, the delay did not merely cause inconvenience — it resulted in the loss of a surgery and substantial financial damage.
I was not able to get on the flight due to delays out of Philadelphia. I arrived in MIA at 10:30pm and there was no one at the GOL Desk. Is there any flight credit available for this flight?
Unfortunately it was very disappointed experience. Our first flight our was delayed 2 hours, as a consequence we missed our connecting international flight. Customer server at Miami American Airlines was very disrespectful, gave us the worst replace itenarary for the next day that we had to spend 2 hours calling Gol to get a better itinerary otherwise we wouldn't make it on time to fulfill our trip purpose. We would have missed the reason to travel all the way to Brazil if we didn't change for a better itinerary. The worst thing is that our baggage was missing for 4 days. We had no cloths for all this time, plus the aggravation to locate our baggage. Nobody knew where our baggage was. We ended up picking it up at the airport when they said that they will bring them home. Unfortunately our experience was very dissatisfied.
Lost luggage, people are not very nice to help you , I was just instructed to fill out a baggage claim online, they were not helpful when I had additional questions after I completed the form on my phone.
Horrible. I was never able to board the e flight as they had a glitch in their system that didn’t showed me as a passenger. I waited 2 hours at the front desk till they closed the flight, and they were not able to board me in it. They didn’t offer any sort of solution or refund. Such a disappointment. I would never flight with them again.
It was really bad. Inexperienced and rude people during check-in in Miami, a small and uncomfortable airplane, and problems with the airline caused me to lose my connection flight in Brasilia. Terrible experience!
For the first time in all my travels I found the arm rests very inadequate and painful. The arm rest between me and the passenger to my left was thin and didn’t support either of us. On the right side, (window side) the armrest was thin and short causing me pain mid-arm.
It was very hot on the plane and it wasn’t acknowledged by the crew. This whole trip was one of the worst flying experiences I’ve had in a while. We sat in that hot plane on the tarmac in SLC for 45 min (after being delayed for 33 min for crew). 4 hours in the air in a barely cooled cabin. Over 30 min sitting on the tarmac in CLT waiting for a gate. I missed my original connection but was fortunate to get on the last flight out to RDU so I can make my 2 hour drive home. I know these things happen. But it’s frustrating nonetheless.
WiFi didn’t work the entire flight. Very disappointing. Minimal food and options - sadly the state of current affairs. All other aspects of the flight were fine.
Given it’s a red-eye into Charolotte, we didn’t get any food. The survey does not include “N/A” so the rating will be skewed.
It went up and down at the right time and place. I’m happy with that outcome.
Flight was cancelled as I was in line for security. Next available flight got me to my destination 24 hrs later than the first. No refunds offered, just credit toward another flight. I booked with delta, got to my destination only 2 hrs behind my original flight schedule. Won’t be using American again.
It was a good flight - not overbooked and in time.
It was perfect in almost all ways. In fact it arrived early in both legs of my flight. The entertainment was marginal, but that was due mostly to the length of the flight. I love American!
Thankfully no connections off of this one on the day of the flight as it was delayed 90+ minutes.
Average - flew with Jet Blue internal and it was far more comfortable and better food and entertainment. Notable difference
