I had to cancel my trip due to health reasons three days after making the reservation. I was stunned to find out that the ticket was not able to be credited for future travel. $734 loss. Not happy that this was not my experience with Southwest Airlines. I will stick with SW in the future. Boo Alaskan Air and Kayak.
Due to plane delays on both legs of my flight home, I had to be rerouted from Santa Rosa to Las Vegas on Skywest and then to DCA on American. SkyWest airlines sat on runway in Las Vegas for 20 minutes waiting for gate to clear. My boarding pass for American that I was given by Alaska was incomplete and the Las Vegas airport lacked signage and departure boards. I barely made my flight bc it was so confusing. American Airlines has a much better wireless connection. I’ll never fly Alaska again. It clearly has problems.
Great. I did have a little issue getting into the Lounge, which is likely more an American Airlines issue. I did not carry my physical AAdvantage Executive credit card with me on this trip, which Admirals Club membership is a part of the benefits of having this card. The instructions on the AA website and the Citi cards website make it seem like you don't need the physical card, as both sites state you can enter with your boarding pass and driver's license. But both lounges said you were required to present the physical card (and not the digital version, via Apple Pay), as only the physical card says "Admirals Club" on the back.I also do not have a physical Admirals Club membership card, so while both lounges eventually let me in, both denied me entrance initially for this reason.
I paid for wifi and it never worked... it was miserable. I couldn't access my shared files to work on the plane, it didn't work on my phone. I paid for nothing but frustration and continual refreshing, hoping it would work
We left about 30 minutes late due to ramp issues. It did not impact me, but I know others on the flight had very tight connections to Maui.
The stewardess are very nice and pleasant, Someone onboard had a medical attention, and they attended that person non-stop all throughout the flight, and yet, did not forget to serve and help other passengers.
Everything from the time I booked my flight through to the end when I got home was smooth and wonderful. Service was great, the flight attendants were attentive and there were no outstanding delays.
The staff was extremely helpful and accommodating. The only thing I could have done without was the long layover in between flights but I was going to a less popular destination so it was understandable.
Easy fast check in, friendly and cordial crew. Comfortable seats
Flight attendants made this flight wonderful. They made sure everyone had what they needed and anticipated future needs. They made adjustments as needed. It was clear this was an experienced crew.
I didn't take this flight. I changed the flight. Why am I getting surveys and notifications on flights that I change. Seems like a defect with Kayak.
Delta One is extraordinary. I fly business when somebody hires me. I just wonder why there is such a chasm between business class and the insanely inhumane and nonsensical coach. The seats are not large enough to fit even my tiny wife. We fly 10% of what we did because we don’t want to pay 5-10 k but for $400 it’s unbearable. It seems like the accountants took over and made stupid decisions. Screw in 20 extra seats and make it so unbearable that people fly 90% less. Just put the damn price up and put some proper chairs in. But business, yay.
Timing, quality of service, promptness and courtesy of the staff
It was last minute due to weather - considering - it was amazing! Good smiles, friendly staff and they were making sure we knew what was going on when and where.
delta last minute gave me a boarding pass for a different flight with no confirmation that they were changing it
The flight was comfortable and uneventful, which is what I desire
The service from the flight attendants were of supreme quality. They greeted and treated everyone with a wide smile. This is totally absent nowadays. Kudos to them!!!!
Excellent flight and got us around tough weather. Only issue was seat TV did not work and crew tried to reboot.
Very large passenger too space from my own seat. Arm board couldn’t be lowered because of his size. It wads very uncomfortable trip, as the flight was full couldn’t move anywhere having back pain because of the position in which I was the entire flight.
was sitting in the jet bridge for 10 minutes in -20 degree weather waiting for my bag
Delays at check-in, seemed like they were short ground staff at the time and some passengers needed extra processing.
Food - Non-Existent. You pay for everything. It is strictly Pay-to-Play!
The Experience Was Torture Spend a few extra dollars and avoid Icelandair at all costs. There is absolutely no refreshments, no food, no drinks. Only water, coffee, tea are free and at only half a tiny cup. Entertainment is limited selection of films, shows and mostly outdated. The seats are smaller than usual, with no cushion, no pillows, no blankets. First time in my life have I witness an airline asking for donations in spare change for a charity. With all the money Icelandair saves by starving the passenger, they can afford to give this charity on their own.
If there was a disclaimer regarding food service or lack thereof, l missed it. If l had known l would have prepared better. Same with transferring at Reykjavik. No information about disembarking via stairs into rain, slush and puddles deep enough to swallow a foot. After being treated to haute cuisine restaurants and warm inviting environment during the flight, the airport is, let’s be kind, disappointing. Plane was comfortable, Airbus, staff were welcoming enough. I would likely try the route again. Maybe have a night and day in Iceland. Maybe not.
They had a 4 hour delay and left my luggage in Iceland and it didn’t arrive in Portland until 11/1
It was too cold in the plane my feet froze
Service was excellent. Food and drinks were very good except for a greasy lump of a donut at the end of the flight that left us both feeling internally disgusted.
Handling our luggage was the biggest issue - they lost it and we got it almost 3 days later. Really threw off the beginning of our trip and we really had to change our itinerary accordingly.
Seat was hard and uncomfortable and the temperature too warm and uncomfortable.
I flew Icelandair with my partner from Prague to the US. Overall flight time was around 12 hours, with a connecting flight in Iceland. I have flown internationally for years and with multiple airlines. Every airline serves you a meal when traveling internationally. Icelandair not only did not offer an inclusive meal, but they did not even offer a snack. The only things they served over our long flight was water and coffee. Ridiculous! Never again will I fly with Icelandair.
