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I rated the experience "mediocre" because of the 2 hour delay in take off. This is the 4th flight from DFW on AA where there was a delay and in one of the instances (after 13 delays), the flight was cancelled. I understand weather but for the March 18th flight, there was no weather issue in Dallas or Detroit. I called Concierge Key and they were wonderful, booking me on a later flight in case my flight was cancelled. I have flown with American for many years and never has there been this consistent pattern of delays. Very disappointing.

WiFi didn’t work the entire flight. Very disappointing. Minimal food and options - sadly the state of current affairs. All other aspects of the flight were fine.

Given it’s a red-eye into Charolotte, we didn’t get any food. The survey does not include “N/A” so the rating will be skewed.

It went up and down at the right time and place. I’m happy with that outcome.

Flight was cancelled as I was in line for security. Next available flight got me to my destination 24 hrs later than the first. No refunds offered, just credit toward another flight. I booked with delta, got to my destination only 2 hrs behind my original flight schedule. Won’t be using American again.

It was a good flight - not overbooked and in time.

It was perfect in almost all ways. In fact it arrived early in both legs of my flight. The entertainment was marginal, but that was due mostly to the length of the flight. I love American!

Thankfully no connections off of this one on the day of the flight as it was delayed 90+ minutes.

Average - flew with Jet Blue internal and it was far more comfortable and better food and entertainment. Notable difference

Flight was delayed an hour. The pilot said we could deplane but that we wouldn’t be able to get back on. Luckily, my layover in ORD was 2 hours and it didn’t affect my connection. But a lot of people missed their connection and a handful of people elected to get off the plane. There were a lot of upset people and the American crew didn’t seem very sympathetic or accommodating.