Daily cleaning, installation of cabin HEPA filters on flights from Salt Lake City to Puerto Rico
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 8h 42m
The cheapest ticket to Puerto Rico from Salt Lake City found in the last 72 hours was $106 one-way, and $134 round-trip. The most popular route is from Salt Lake City to San Juan Luis Munoz Marin Intl, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $68.
Most visitors from Salt Lake City need to provide a negative COVID-19 test result and/or quarantine to enter Puerto Rico.
Read more about travel restrictions for Puerto Rico
Visitors from Salt Lake City are not required to quarantine after entering Puerto Rico.
Visitors from Salt Lake City must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Puerto Rico.
Current regulations for vaccinated travelers to Puerto Rico: most visitors from Salt Lake City may enter Puerto Rico but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
Travel Declaration Form
Must be completed prior to travel to Puerto Rico.
Masks: Required in public spaces and enclosed environments.
Restaurants: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Puerto Rico.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Puerto Rico is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Puerto Rico with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Puerto Rico up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Boarding was disorganized, there was some chaos regarding who was sitting in which seat which delayed the pushback process. Another issue is that compared to other airlines baggage took forever to arrive at destination."
Cons: "The television visual for my row died about half an hour into the flight."
Pros: "Very smooth flight on time"
Cons: "Boarding was a tad slow, and in-flight announcement of descent would be appreciated since it was sudden."
Cons: "Delayed by over 2 hours"
Pros: "I was to tired to even flight more than 9 hours in the airport was not in my plans"
Cons: "If they would of speak with honest and not tell us it was not pilot available that was very unprofessional and unacceptable"
Cons: "It was a very old plane. Not what I expect from Jet Blue"
Cons: "We sat on the plane for an hour for a broken seat table. The internet didn’t work the whole flight"
Cons: "We had a delay of 3 hrs which kept us waiting in the middle of the night"
Pros: "Very good"
Pros: "Seats are comfortable, staff super attentive"
Cons: "The WiFi didn’t work , tv mad output jack didn’t work properly , charging ports"
Pros: "The seat wasn’t bad. Not too tight of course I’m only 5 feet tall. Enough leg room for me."
Cons: "I’m not sure if it would improve boarding time, but maybe calling the people at the end of the plane first to starting boarding until the front of the plane gets called last."
Pros: "I liked that we were offered to check our carry-ons at the gate."
Cons: "The plane was too hot. When it is that full you could turn up the air."
Pros: "Clean planes nice staf..over all good"
Cons: "Best airline"
Cons: "The best air line"
Cons: "I love jetblue"
Pros: "Non stop.. wuiet"
Pros: "Jet blue reps were amazing and customer service flight memeber Jessica was great!"
Pros: "All attention very well."
Cons: "Up date, the movie."
Pros: "I just lost my husband and I was flying to go bury him in P.R. I told them I have been having anxiety attacks and if they can please put me in an isle sit so I wouldn't feel like I was trapped sitting between two people. So understanding and they put me in an isle sit second row of the airplane. Will never forget how kind they were to me thank you JetBlue."
Pros: "I liked the prices for the airfare"
Cons: "Boarding didn’t start until probably 10:30 or so. Flight was supposed to leave at 10:20, but there was a broken seat or something that needed to be repaired."
Cons: "Bulkhead was very cramped"
Cons: "We changed our flight from New York to Boston that cost 150 dollars more because it wasn't confirmed."
Pros: "Service was excellent, everything on time. Great price and even better value."
Pros: "Crew was polite and they offered full size bags of snacks. I thought she was going to spill the basket it was so full."
Cons: "Flight delayed. Received notice it was delayed hours before the departure so that was good but then when ready to leave sooner didn’t receive notice until I was on the plane."
Pros: "It was hot!!!"
Pros: "Great people"
Cons: "All around good service"
Cons: "Screendidnt workd"
Pros: "The flight itself was excellent. Little turbulence"
Cons: "Delayed flight and little info and communication. To the point where all the passengers were told of change of gate from 19 to gate 6. To then,the personnel realize it was indeed 19. This at 2AM with people in wheelchairs and parents with infants. Terrible. Boarding was also a fiasco. Personnel checking in carry ons at the entrance to the plane and also inside. Terrible!"
Pros: "The person (Jorge at Salt Lake City, Utah airport) who checked us in so polite and kind he is a genuine person who cares about customer service he made my day - Thank you"
Cons: "The 1 hour delay, no reason given. People boarding when they should not have i.e., call for people with disabilities and bunch of people without a disability boarded; call for families with children and those with bigger kids (not one child under 2) boarded. What is the purpose of groups if it is not honored."
Pros: "What I liked was the flight attendance were awesome, they awlso greeted us as we came on the plane.The plane was clean. The pilot let us know where to pick up our luggage at. Told us to have a great day. The pilot or co pilot also communicate to us."
Cons: "There was nothing wrong. I enjoyed my flight."
Cons: "We were unable to fly because the initial flight from SLC to Boston was delayed more than two hours and there were no connecting flights to Charlotte. We had to cancel the third leg of our journey and lost $934 plus the expense of staying in a motel in SLC. We will not recommend Jet Blue to anyone."
Pros: "The crew was VERY apologetic and accommodating."
Cons: "We ended up waiting an hour for the maintenance crew to fix a “broken” flight attendant seat, which they did with TAPE. Took another 20 minutes for the mechanic to bring back log book so that we could leave. The whole experience seemed very disjointed and could have occured much more efficiently."
Pros: "Made up significant delay time at arrival"
Cons: "Delayed by almost an hour, old flight, poor in flight entertainment monitor"
Cons: "2.5 hours late on a red eye....inexcusable"
Pros: "Friendly crew"
Cons: "Was forced to check a carry-on bag at the gate because there was “no room in the overhead storage space”. After boarding it became clear that here was plenty of room in the overhead storage. As a result, I waited for almost 50 minutes at the baggage claim carrousel to get my bag after a rough red eye flight."
Pros: "Likes the flight. It was comfortable & staff was great."
Cons: "There was no movies at all. The food is ok but seriously not enough for that long a flight. Maybe having fruit & granola bars would be helpful."
Pros: "Gate agents, cleanliness of craft, extra fruit juice drink when asked, price of ticket!"
Cons: "Flight attendants (just seemed grouchy on both flights), HOT air temperature for overnight flight made sleepy very challenging."
Pros: "It’s great for time trip"
Cons: "It’s doesn’t Show up of seats on the airplane"
Pros: "The crew on the flight was fantastic. The flight was delayed and made me worried about my connecting flight from LGB to SFO. They kept me up to date on its status and figured out a contingency plan."
Cons: "The flight was delayed 2.5 hours for mechanical issues, and the inflight entertainment was below average. Could watch live TV which was nice but the entertainment pamphlet in the seat back pocket stated that there were 3 movies available but I could not find them."
Pros: "Fast boarding"
Pros: "The early boarding and seat selection and recognition of Mosaic status is overwhelming positive. I have unique status at Delta and other airlines, but Jetblue's program is special."
Pros: "Help with wheelchair from start to baggage claim was extraordinary!"
Pros: "Friendly treatment. Sleep kit for red-eye flight."
Cons: "Seat was much tighter than I remember."
Pros: "Excellent customer service"
Pros: "Exactly as scheduled"
Pros: "I Enjoy Every Moment In Puerto Rico La Parguera En El Pueblo De Lajas , La Guancha En Ponce, Playa Crashboard En Aguadilla, El Faro En Rincon ,Playa Jobos En Isabela,Balneario De Boquerón En Cabo Rojo Me Encantan Las Playas El Agua Es Tan Clara Y La Arena Blanca ,Las Gente Es Muy Servicial."
Cons: "No Tener Más Días Para Seguir Disfrutando. I Love My Island Is Beatiful."
Pros: "Better than most of the horrible airlines out there. Wish I could take only JetBue and Southwest everywhere, but alas..."
Cons: "I wish all airlines would go back to building checked ba prices into their upfront pricing, but I guess enough people don't need to check bags anyways. I wish they served more snacks and drinks. I wish they still had more legroom."
"Lots of people entering plane at the end of boarding that we’re not at the gate, entered at tarmac, looked like illegals from Latin America"
"For a delayed flight, and one that most choose because of the amenities, no one apologized for the lack of amenities. A simple, “we are truly sorry” announced to everyone would have gone miles. Instead, the crew kept trying to almost conceal the total lack of available entertainment and even feign like it might “sort of work” until the last minute. I was traveling with my life partner, who intended upon and did work the whole flight (despite zero internet, even for the little time avail that we are aware of when traveling to/from PR), but also with a just turned 6 year old who had been looking forward to using “his own” screen for the last 2 weeks. Underwhelming to say the least. The crew’s apathy didn’t help."
Pros: "Excellent service."
Pros: "On time"
Pros: "Great having every set have its own screen and charging port"
Cons: "Not to be an hour delayed and make half the plane miss their connections!"
Pros: "I missed flight. Rescheduled this morning 4229 when I went to bed. Today, there is no record of the flight. I have a screen print showing the seat assignment. The 1-800 said it will call back in 4 hours. Crap! Flight scheduled in two hours."
Cons: "Everything. Major delays lost vacation times"
Cons: "No comments"
Pros: "The price."
Cons: "Flight was delayed for 2 hours in Airbus 777 full of passengers. The reason was to fix some light and administrative error on a log book. This could have been prevented if they had done all of the checks beforehand. All of those passengers stuck in a plane during a pandemic. Not very smart !!!!"
Pros: "On time take off and the fact that we arrived alive."
Cons: "Hot meals and inflight entertainment. No even drinks were served."
Pros: "Great service and comfortable; well sanitized."
Cons: "TV screens for movies and shows."
Cons: "Gate agent was cold rude and incompetent"
Pros: "Flight attendant was very fun. It was her birthday and made the day fun for everyone."
Cons: "Seats are always too close together - left to right and front to back. A sad reality that only improves for the well-to-do."
Cons: "Lack of social distancing with American Airlines"
Pros: "Only masked picking up trash during pandemic - difficult to rate crew"
Cons: "Organized exit vs. usual crowded chaos of passengers in a hurry"
Cons: "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
Cons: "I wish there were charging ports so I could charge my device on such a long flight."
Cons: "Almost 4 hour delay."
Cons: "Nothing. Everything was great."
Pros: "Fast boarding and efficient, friendly crew. I paid for an upgraded economy seat, which had more legroom and fit my body (more or less)."
Cons: "AA's seats seem to have gotten thinner in recent years, so I find them less comfortable. There's no in-flight entertainment; you have to download the airline's flight app on your device and stream from there."
Cons: "Flight was 90 mins late departing"
Pros: "Crew helped us find new seats on board."
Cons: "American Airlines changed our seats after ticket purchase so that we were not sitting together. We chose seats at check-in in San Francisco so that we could sit together. When we landed in Miami we discovered our seats had been changed yet again and we were seated in different rows, middle seat!"
Pros: "Smooth ride"
Cons: "Feeling of being cramped"
Cons: "The wifi didn't work at all"
Pros: "Service from crew was fine"
Cons: "No delay! Got notification that our flight was one half hour earlier. Then boarded aircraft, and it had electrical problems. Delayed. We had to get off. Then board another aircraft."
Pros: "Checking in with my Mum who needs assistance was excellent."
Cons: "Lack of Entertainment."
Pros: "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time."
Cons: "Having to pay extra for a aisle seat"
Pros: "Seats were nice, flight was efficient, arrived early."
Cons: "Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it."
Cons: "Seats and space"
Pros: "Turkey sandwich snd boarding went smoothly"
Cons: "There was no entertainment and since there is no WiFi for most of the flight due to being over water the flight seemed longer than what it actually was."
Cons: "Dallas to San Juan San Juan Dallas American Airlines has the worst seat of any airline flown by us fare almost 2000 dollars for round trip and the seat is small hard uncomfortable even for a short flight this is no business class!!"
Cons: "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
Cons: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Pros: "Flight attendants"
Cons: "The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came"
Pros: "USB Outlets are nice to have"
Cons: "Nothing was bad on this flight"
Cons: "The Three days it took to get 10 hours away horrible customer service no one was there to help us.30 people were stranded"
Pros: "Schedule was punctual. The entertainment was superb. Good crew. The overhead bins were, for some reason, larger which aided the boarding process."
Cons: "I guess the lack of snack options but that is just the way it is nowadays."
Pros: "Nice crew clean airplane"
Cons: "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"
Pros: "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
Pros: "The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline)."
Cons: "Super old planes, no had a tv."
Pros: "Grest staff"
Cons: "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
Pros: "Crew was good."
Cons: "The television was in the aisle and couldn't be properly seen. Also there was no outlet charger. During boarding, even thou they called by group number, the crew allowed a queue in the front, making it confusing who was in line and who wasn't. Better wait till the end to board that get in that mess"
Pros: "Nothing. My fight from San Juan to Miami on Friday Oct. 7 was cancelled because of hurricane Matthews, since I didnot buy a roundtrip with AA they did not reimburse or offer me a credit for my returning flight. I contacted AA in two ocassions and both times their personnel were impersonal and even rude to me with the whole situation. I ended up losing $250 because of choosing American Airlines. I will do my best to avoid traveling with American ever again, and I will spread the word, as well. I felt robbed, so unfair."
Cons: "I had to sit next to a huge overweight guy who took all of his own seat and at least 1/3 of mine. He had to have a seatbelt extension... not so cozy. My shoulder was damp from his armpit sweat by the time I arrived in Dallas. The flight was full or I would have requested a different seat."
Pros: "Even when the plane was full they managed to help passengers to get seated."
Cons: "If you still flying economy class, why would you have to pay extra for exit row where the seats are the same. Only received pretzel and a cup of drink on a 3 hour flight once."
Cons: "Terrible airport assistance, many unnecessary customs checks, uncomfortable seats, on flight bad service and late flight times."
Pros: "I live the service which make me feel good. Also the flight was very quiet and the crew help me in everything I asked."
Pros: "The crew was fine"
Cons: "No open seats at all. Old cramped A319"
Pros: "Nice staff"
Cons: "Cleanliness. There was a ton of garbage in business / frost class back pockets. Seats were dirty. Tray tables were dirty. Not the best entertainment options."
Cons: "Did not fly cause corona virus. Waited on the phone for 5 hours and did not get someone to help with refubd!"
Pros: "The captain kept us informed about a delay."
Cons: "The seats are cramped"
Pros: "Boarding went fine"
Cons: "Inflight Entertainment was terrible. I had to watch the trailer 3 times before it started. If picked another, started at a different point in movie. The flight attendants kept making announcements every few seconds interrupting movie instead of just one long one."
Pros: "United- I cannot believe that the computer assigned seats in the last row since we have been United/Continental frequent fliers for over 30 years. We will always choose Delta over United based on our experience on Saturday/Sunday."
Pros: "On time"
Cons: "Crew was not helpful, entertainment on screen was archaic and all but useless. Terrible leg room, no accommodation for carry on luggage and just generally in pleasant experience with united"
Pros: "the flight was scheduled 1h30"
Cons: "the seat comfort"
Pros: "The seats on this airplane are very uncomfortable."
Cons: "Flight left late, crew a bit unorganized seating passengers."
Pros: "The crew was polite"
Cons: "We got stopped waiting to pull up to the gate for over an hour. This on top of the flight being delayed. The TV screens didn't work and the flight tracker didn't work."
Pros: "It got me home"
Cons: "I got bashed by the cart many times"
Pros: "One of the smoothest (non turbulent) flights o have ever been."
Cons: "Was treated like a second class person as they would not even entertain my offer to pay for a seat upgrade. I am 6’7” and hoped to take one of the available exit row seats but because I bought a cheaper ticket they wouldn’t even speak about it."
Pros: "The inflight entertainment system was excellent."
Cons: "I don't like the boarding process, where there are so many "special" boarding sections that zone 3 only comes up after the first 200+ passengers have boarded."
Cons: "Fellow passengers; too many howling kids with clueless parents"
Pros: "The crew were very nice and polite."
Cons: "No snack options. Only pretzels. Seat cushion very thin."
Pros: "Friendly staff. Plane made good time and both flights on time."
Cons: "Plane was 80+ degrees until after takeoff. My girlfriend complained unrelentingly about this on both legs until it was resolved. I don’t know my way around Houston airport but it seemed like we landed several kilometers from our connecting gate. Probably not something that could be avoided but aggravating nonetheless. Also I pooped on this flight and no one would have known except for the lady sitting in the back made a comment about how long I was in the lavatory (5-7 minutes?). Rude."
Cons: "This airline sucks so bad........I had a flight that' was suppose to leave at 6 pm from salt lake.....to LA .needless to say it's 11pm and I'm still seatingbon the runway"
Pros: "Was not offered snacks or food. Usually when I take united to california, which is a shorter flight, they give out pretzels or something. Was not even offered the chance to purchase breakfast."
Cons: "Stated above."
Cons: "We were in First class and were served a yoghurt that had already been opened and oatmeal that was stone cold, I mean refrigerator cold. Also the in flight entertainment kept buffering so that it was basically unwatchable. United touts Polaris, but maybe they should concentrate on their current classes of service instead."
Pros: "Timely departure, comfortable airplane, decent food&drink offerings, my baggage arrived on time despite 2 layovers"
Pros: "The crew was ok"
Cons: "The plane was delayed for hours no pilot who is that possible they board us and then make a announcement that we are delayed for another 130 ridiculous never had a problem with jet blue extremely dissapointed"
Pros: "The Denver airport is nice."
Cons: "United made our first flight late by not having equipment together, so we run through the Denver airport over a distance of 30+ gates only to find our next flight had left 3 minutes prior. The woman at the desk said, can't help you, go to the help desk. At the help desk they never said sorry, just rebooked us for a flight leaving 6.5 hoursgot later. Here are some food vouchers (which don't work at all of the food places in the airport). Have a good day."
Pros: "Everything was wonderful"
Cons: "The trip was too long but it is what it is"
Pros: "The at the entrance new service it was a good experience for me. I have physical problems and that service was an amazing relief for me. Thanks"
Cons: "Everything was good."
Pros: "Boarding was orderly, crew was reasonably nice."
Cons: "Comfort, food and entertainment (extra $$) is very mediocre."
Pros: "s This time my flight was on time so I was happy"
Pros: "I liked the new, immaculately clean plane that appeared to have more leg room between seats, which also appeared to recline more than my recent United Flights. Other rows appeared to be quite comfortable. I don't like the only flight options into Aquadilla to be so late at night. There is enough of a demand into and out of this airport to have at least a few daytime flights."
Cons: "After having changed my seat and choosing the last row, I realized that those seats had been squashed into the remaining space in the cabin. It did not allow for as much leg room as other seats and being the last row, the seats did not incline. My own fault for selecting this row however, I wish it had been mentioned when I made the selection. Also, the entertainment was only available through an APP on one's Smart Phone. This assumes everyone has a smart phone, the correct plan and the knowledge to use said app. Too much reliance on technology when the "old way" worked just fine for more customers. The Crew was fantastic......very accommodating without being over bearing."
Cons: "I wish I could have gotten more beverage (water) during the flight. Very dry in the cabin but all-in-all, it was a pleasant experience."
Pros: "Stuck in SLC because of computer issues, was told that the flight to XNA was also delayed, wrong now stuck in Denver for another day. Hopefully we can get home tomorrow, now booked to Houston then to XNA as all united flights are sold out. . . Miserable service."
Cons: "Gate attendant was rude and prematurely gave my seat away before boarding was closed so My infant and I missed the original flight. Check in attendant was rude, picked up my bag stickers and when we disagreed on a military regulation he set the stickers down and walked away and did not assist me. Boarding was extremely disorganized and not enough room for carry on items. It was an aweful experience and I will not be traveling with united airlines ever again."
Cons: "Those delays I mentioned."
Pros: "I did like the everything was on the right schedule"
Cons: "the weather"
Pros: "The friendly co-travelers as there is no food or entertainment for people on a budget. Better than my flight TO SLC which was cancelled the first day, then delayed the 2nd day. Airport services saved my day by carting me to the connecting flight TO SLC from Denver as there was only 15 minutes to get from one end of the concourse to the other. A little difficult to run there at my age. Any chance of allowing people with connecting flights disembark first instead of last in this situation?"
Cons: "Due to inclement weather conditions no liquids were served. Small bottles of water would be great - less likely to spill over in bad weather and thirst would also be quenched. Lack of luggage space for those of us with the correct allowance hand luggage instead of all the extra large pieces because people don't want to go to baggage claims or pay for baggage. Truly their suitcase not paid for is the same as mine paid for. Difference is the inconvenience of having to keep my hand luggage at my feet because of the larger pieces filled by passengers in group 1, 2, and 3 over my designated seat area."
Cons: "Flight was delayed 6.5 hours. Then they delayed another hour. Then they sent a message that it would only be an additional 30 minutes so we rushed back. Then it was delayed another 2 hours. The United people would have happily stuck me with an overnight hotel so I could take their flight the next morning. I asked for the AA routing that worked for a same-day arrival. They happily agreed."
Pros: "Nice attendants."
Cons: "Cancelled and rerouting of flights. Long waits in airports."
Cons: "My luggage took about 30 min, incredibly frustrating. Most airlines have this process figured out, wish United could do the same."
Pros: "I liked the takeoff it was entertaining and fun also I liked the flight crew where every 30 min they would check on us and bring us water and snacks."
Pros: "We like everything, no a problem at all! United made our flight excellent!"
Cons: "Baggage didn't make next flight"
Pros: "I was immediately guaranteed a later flight which was nice so I did not have to fly standby."
Cons: "Had a mechanical delay that caused me to miss my connection and resulted in a longer than expected layover. Houston is a huge airport and even running to the next gate did not get me to the gate in time to be able to board my connection before having the door closed."
Pros: "Boarding Zones included seats throughout plane so it wasn't so bunched up when putting luggage away."
Cons: "Seats too close together and no TV's"
Cons: "I got a final boarding call 2 minutes before the time that my boarding pass said boarding g would begin. Despite that we didn't take off any earlier and landed just five minutes before schedule. We then waited on the tarmac for an hour. In the end I spent almost as much time sitting g in a grounded plane as I did flying. This after paying way too much for an economy ticket. Reminded me why I don't fly United"
Pros: "The person sitting next to me was normal."
Cons: "The space was to small, flying makes me sick, my legs hurt, my back hurt and Didn't offer Dr. Pepper"
Cons: "United airlines plane from SLC to SFO departed 45 minutes late due to maintenance issue. Then the connecting flight from SFO to Bakersfield left 10 minutes early, thus resulting in a small group missing the connection. Spent Father's Day in the airport for 10+ hours to get on the last flight out of SFO to Bakersfield. Customer service was unhelpful and rude until they found out that the issue was at the fault of united Airlines and not external circumstances."
Pros: "Crew was personable. Free wifi entertainment with a good selection of movies broken down by genres as well as Satillite style radio. Plenty of leg and shoulder room: I'm 6'4" & weigh 280 with a 38" waist, so I notice these things"
Cons: "Snack was only a single mouthful of pretzels (note size comment above)."
Pros: "Nice to have free streaming of entertainment/movies."
Cons: "SLC to Houston couldn't connected to the advertised entertainment even after it was announced. Perhaps it wasn't activated? That said, very friendly crew; on time and comfortable flight."
Pros: "I love to fly! Everyone with United was great. TSA was pleasant as well."
Pros: "everything else was good. I also liked how they were so informative of our flight, I also liked the foot space,"
Cons: "the seats, didnt recline enough, I had such a neck pain after flight"
Pros: "I think i only put this score down only because we were delayed, so it kind of sucked. It however was not completely their fault. this first delay was then we were delayed by the arrival of the president. Can't really do much to help that. :) Most of the crew were wonderful however I encountered a very rude and abrupt crew member at the airport. I was not a fan."
Cons: "The seats don't recline and are too close to the seats in front of you... NO leg room! I will not be taking United again!"
"Flight from Denver to Salt Lake City was cancelled. I didn’t fly anywhere this past weekend."
Cons: "More Comfortable seats"
Pros: "It was ok, one gets what one pays and I understand that."
Cons: "Some padding on the chairs would have been welcome."
Pros: "Boarding was smooth. Extra legroom sets were way nice!"
Cons: "Give a snack and a drink for crying out loud!"
Cons: "It was as good as it could be for a low cost airline. Only a one hour flight and easy ride."
Pros: "The aircraft was very clean."
Cons: "The staff was incredibly annoying. They incessantly got on the PA and fussed about masks, when no one was violating the rules."
Pros: "Check in was"
Cons: "Smoother ride to location"
Cons: "Nothing because everything is good."
Pros: "En realidad nada porque desde los empleados hasta las azafatas del avión brindan muy pésimo servicio"
Cons: "Todo Check in Empleados Meriendas Entretenimiento"
Cons: "Frontier is usually good, not this flight. Dirty and packed full, not clean at all."
Cons: "Covid prevention methods need to be fixed ASAP, I don't trust Frontier with my health safety. Everyone was cramped in the plane and there was not any space betweem seats like other airlines. The app did not work to pay for carryon and I had to pay $60 in the front desk."
Pros: "They sucked. As did the company as a whole."
Pros: "Once again everyone was so wonderful and helpful"
Cons: "Lower luggage cost. I spent $110 additional on this trip since since I wasn't well informed (my fault)"
Cons: "Staff crabage"
Cons: "Sticking to the timeline"
Cons: "Never happened, the flight was cancelled and never rebooked."
Cons: "The flight was delayed, it was a mess."
Pros: "No issues"
Cons: "We arrived at the airport to find out Frontier had failed to notify us our flight had been delayed. There was no call or email notification. Because of this delay, we would be missing our connecting flight from Denver to Miami, and because of that, missing our check in time to board our Cruise in Miami. We could not find any reasonable one way plane ticket from SLC to Miami to arrive in time that was less than $700 per person. We ended up having to make the choice to miss our cruise, our vacation, and all our flights. Over $1000 down the drain. Absolutely Unbelievable. I am shocked and disappointed by this, I cannot believe what a huge let down this is. The one thing I can say is that Frontier did attempt to make amends by offering a small $100 flight voucher (although frankly after this experience, why on earth should I fly with them?) but the attempts to fix it, like offering to rebook us (for a fee I should add) to fly to Orlando, but that WE’D have to pay to find a way to Miami (which is at least a 3 hour drive!) were absolute nonsense. I’m out $1000, I missed an amazing opportunity, I lost my vacation, and I now have had to waste limited time off days at work. Absolutely horrific experience"
Pros: "Richard along with the other flight attendants were super nice and helpful with anything needed."
Cons: "Seats not comfortable, didn’t have any food"
Pros: "How affordable the tickets were. I was glad to find a cheap affordable flight to my destination."
Cons: "I didn’t like the fact that you had to pay for your seat, after you have paid for your ticket. Why do you have to purchase two things? Next the price for taking a bag. It is too over priced to deliver your bags. A carry on is $40, a check in is $40. Why would you charge for a carry on? Other companies give you a free carry on and $25 for a check in. But not frontier you pay $40 just to bring a backpack. Then you have to pay for the drinks and snacks that they ask too much. $3 for a 50 cent snack, sounds great. The chairs are super uncomfortable, basically plastic seats with a sad excuse of a “cushion”. Looks nice all around, but nothing feels nice. Just everything feels so cheap. Then during my flight I try to get convinced to sign up for frontier credit card?! I have never been on a flight that they talk on the loud speaker for over 5 minutes about how great it is to sign up for their credit card. Don’t sell me stuff when I’m stuck. I can’t walk away I have to sit here and listen. All in all, I won’t be flying with this airline again. I will make sure to always go with someone else. Also make sure that no one I know, has this bad of an experience."
Pros: "When booking we purchased tickets then were sent directly to Frontier for 13 and under. Problem is then everyone is not seated together. Frontier worked it out on way to Fort Meier to be together. Hopefully it can work for the return trip."
Pros: "Crew was kind and helpful."
Cons: "Please forward this to everyone you know! Do NOT EVER fly on Frontier Airlines!!!!!! They are a total joke and charge fees for EVERYTHING!!!!! Want to carry on a bag or push everything you need into a small backpack? Oh, need to take clothes? Well that's $40...per carry on, $60+ at the airport. Oh, you wanted to sit down? That will cost you...$10 per seat minimum, again more at the airport. Btw, those fees only cover one leg of the trip. You can save by leaving your luggage there. See how helpful we are? You think you are getting a good fare but the fees have made my trip almost three times the initial fare. United is testing similar "economy" fares. None of this information is presented upfront so it's a bait and switch scenario. Also, trying to reach a human being is nearly impossible. I feel sorry for the customer service reps, they should get hazard pay. They have to try to justify these ridiculous policies. Save yourself money and frustration and NEVER FLY FRONTIER AIRLINES!!!!!!!"
Pros: "The flights took off and landed on time. Boarding went pretty quickly."
Cons: "The planes were old, made strange noises, no Wi-Fi, TV, or any amenities. Seemed way more cramped than other airlines. Expect to wait in an extremely long line to check in. The first flight, the plane made a very strange noise at the wing till we had been in the air for a long time. The connecting flight, the flight attendant told us that the plane had weight or balance issues, and we were all seated the way we needed to be for the plane to fly properly, so we could not change seats (a portion of the middle of the plane had empty seats). It was extremely uncomfortable, as the seats didn't recline at all, and I'm extremely short, but was cramped up against the seat in front of me. Only one arm rest that was about an inch & a half wide per seat. Also, I think they offered soda, but no snacks. They charge for all baggage, the carry on bag costs $45, while the checked bag is $40 ($80 for 2 checked bags one way), & they have specific "linear" dimensions for the size of the CHECKED bags, or they will charge something like $100 extra. Even though the actual flight was cheap, the price of baggage & feeling so cramped, & scared that the plane wasn't working properly, I wouldn't fly this airline again."
Pros: "Not much...if you don't care about comfort or paying extra for everything that other airlines include or charge less for, this is the airline for you."
Cons: "This was my first frontier flight and I plan to not take them again. My total flight cost came out to be the same as a normal flight on better airlines after all was said and done. The base price of the flight is cheaper than others, but just know that the add-ons is where they get you. Paying for every little thing is absolutely ridiculous (60$ for checked bag round trip, seating assignments that ranged from $15-$27 but the type of seat or leg room does not change between those prices, only water was available for free...all other sodas and juices cost money). Be prepared to pay for your carry on as well if it doesn't fit under your seat infront of you. On top of this, the seats are like sitting in plastic folding chairs. No cushioning on seat or back and they do not recline, which makes paying extra for a seat even more frustrating. No wifi or in flight entertainment on board either...this is the 21st century, if other 'budget' airlines can provide the minimum of wifi then frontier should as well, to make up for everything I stated above. The flight attendants were fine, nothing spectacular though. I've had friendlier attendants on other flights. A man a few rows behind me threw up as we were preparing to land as well. I know this has nothing to do with the flight, but it was the first time I've had something like that occur on a flight."
Cons: "Missed the flight and NO ONE was able to help out even though I have booked with frontier many times before."
Pros: "We did not crash. I appreciated that. Also, we made slightly faster time than planned."
Cons: "I had no idea that a *carry on* costs $30. That's just obscene. My GF and I took a weekend trip to Utah and brought only our backpacks because we didn't want to spend the extra dough. Lame. At Frontier, you don't even get to choose your seats without paying extra money. If you want to guarantee that you can sit in the absolute worst seats on the plane that's gonna cost you an extra $5. Sure hope we get to sit together! Lame. The seats were one step above folding lawn chairs. Lame. When the flight crew refers to the 6 inch by 3 inch "table" as a "barbie tray" that makes it funny, but no less lame. Before this flight I truly had no opinion about which airline I should fly, but now I do have a preference... Literally anyone other than Frontier."
Pros: "The attendants smiled at me on the way on... and that's about it."
Cons: "Although the flight itself was cheaper than competitors initially being charged for every single thing made it more expensive in the end and I felt like they cared more about taking my money than me as a consumer. After all the charges I ended up paying more than flying another airline. They charged for food (even snacks for my kid), seating (it's necessary that my wife and I sit together with a 1 year old), carry-ons (which are ridiculously overpriced), and checked bags (normal for airlines although they charged more than Delta and United). In the end I paid about $50 more than I would have flying DELTA. The plain didn't have wifi so my kid could watch something during the flight, and the seats didn't recline. Further, my son wasn't listed on our boarding passes so they made us wait until everyone else had boarded to get us new boarding passes because there was only 1 attendant. Even after printing new passes they didn't work. The flight was delayed and then, because there was only a single attendant, we were extremely late to our next flight. They were so late that even with a two hour delay we wouldn't have made our connecting flight except that it was our connecting flight."
Pros: "I liked that I made it to my destination and that the return flight was on time."
Cons: "My departure was a nightmare. I was in the airport from 8pm to 3am. And that's just for an hour flight. It incontinence my family who had to pick me up. No pilot could be found, then a flight attendant was not counted for so the second delay happen. When we finally made it to our destination we must have waited 25min on the plane which seemed like an eternity. They didn't have a gate ready and it took time to find airport personnel to help us with a port to exit the plane. Now granted Frotier sent me a flight voucher as an apology but I am still very frustrated that I kept telling my family that it was still delayed. He didn't sleep hardly anything. And it took a toll on my holiday family visit."
Pros: "Not much to like other than the cost of the ticket, they kept us unmoving on the runway for almost an hour, before taking off, boarding was at 2:50 pm, flight was supposed to be 3:25 pm, we didn't actually take off till 4:15, scheduled arrival was at 9 pm, and we arrived 9:20, and weren't able to deplane till 9:35, and ended up standing around baggage claim for over thirty mins waiting for our luggage, frontier might have some good ticket prices, but next time I'm willing to pay more, if it means better service"
Pros: "Nothing. I will not be paying for this flight."
Cons: "I missed this flight because my train trip delayed my arrival to the airport until 30 minutes til flight time. There's this rule that Frontier had, on a sign on the vacant desk that said that check-in ended 45 minutes prior to boarding, as well as checking bags. I had missed the window, so I missed the flight. It was not my fault. Also, the travel insurance I'd bought could do nothing for me in this case. Another passenger was in the same predicament and was very upset. I ended up getting a flight on Southwest last minute at the counter down the row in the airport and making it safely to my destination, even though it was a hassle. Southwest is a real airline and they always come through."
Pros: "Online check in is a great idea, however when there are no agents at the gate to take your bags or give you your boarding pass, it really defeats the purpose."
Cons: "When I arrived at the airport, there were no agents t the gate to check my bags with or get my boarding pass from and as a result I missed my flight, The next available flight was the next day, which was too late for me. Frontier is the only airline at the Charlotte airport without a customer kiosk for printing boarding passes. Horrible customer service!"
Cons: "Our flight was oversold. They bumped 27 people do to a "downgrade" of the flight to a smaller plane. This meant they avoid full compensation do to FAA rules. Got bumped 24 hours because Frontier does not partner with other airlines. Despite never having been given a seat assignment they didn't standby tag my checked luggage and sent it ahead so I had to stay an extra night without a change of clothes, etc. Next day the flight was oversold again and they bumped another 25 people. Every flight this trip left and arrived late. The pilot explained that the baggage handlers were in a contract dispute with management as they were overworked and underpaid. As a result they were also short staffed. Saw many miss connecting flights as a result. I will never fly Frontier again."
Pros: "Flight was cheap AF. Paid a total of $416 for two from Wisconsin to Salt Lake City, laying over in Denver, (price includes bag fees - we combined into one checked bag at $25 each way)."
Cons: "3 of the 4 portions of our flight had delays. On the way out, we were stalled on the tarmac waiting for a crew to unload us at our layover in Denver (an hour wait, and while it didn't affect us, a couple of passengers missed their layover). On the return trip, both our morning flight and our second flight after the layover were delayed (each delay lasted only an hour or so), but it is the fact that every step of the way had a delay that was so frustrating to my significant other. Personally, I knew going in that Frontier wasn't the most timely or comfortable team, but they got us to and from our wedding, so they got the job done. Just win, baby."
Pros: "The crew was excellent."
Cons: "This is definitely the bottom of the heap when it comes to airlines. They offer a competitive price on a flight, but once booked they nickel and dime you until the price is higher than a better airline. They charge for seat choice on the whole plane, snacks and drinks, carry on and checked luggage, and there is no entertainment. Plus the seats felt like cardboard, and didn't recline. Definitely not a good choice for a red eye, or any flight over an hour long. Actually, no matter how short your flight is, you'll probably be more comfortable taking the bus. Two big thumbs down."
Cons: "No entertainment on the plane at all. Also no food. We had breakfast that day and that was it. There was no time to get some food during the stopover in denver, so we ate nothing until 9 pm that day. Employees were kind of rude too for no reason. They kept advertising their creditcard. Wouldve been enough to say it once during the flight, but instead they kept on talking about it for the whole flight, which was super annoying!"
Pros: "Although there were delays we arrived at our final destination within 20 minutes. The baggage fees did help keep a lot of people from bringing on bags which helped to get the plane boarded faster. The ticketing counter staff person (female) was brilliant working two workstations to help move the line because the kiosks were not functioning (while one workstation was printing she used another workstation to start the next customer) and she did it with a big smile and was very pleasant."
Cons: "When I purchase an airplane ticket I think my seat should come with the price of the ticket. I had to check in 24 hours before the flight just to get a free seat and then I still ended up paying for one more seat. I needed to pay a baggage fee for a checked or carry on bag. We opted for the checked bag because it was cheaper. Snacks needed to be purchased as well at outrageous prices, two cans of soda and two snacks for $8.99, WOW! The seats did not recline. Flight delays were not explained."
Pros: "Quick boarding, and friendly staff."
Cons: "The charge for a drink, other than water. Also the amount of crying babies on the flight, which Frontier had no control over."
Cons: "While I am thankful that we made it back to the airport after some mechanical issues. I called Frontier and ask them to get me on a different flight that night or first thing the next morning. They would not help me. They kept telling me I had to talk to the agents in the terminal. There were 200 other people standing in line waiting to be helped. They offered no alternative. Wouldn't even book me with another airline to get me to my destination. The best Frontier customer service on the phone would do was changed my flight to Saturday night. Which did not good since I was coming back from my trip on Sunday."
Pros: "I liked the crew, they were very personable and nice."
Cons: "Charging $40 per carry on? Are you kidding me?? We didn't budget for that and almost had to fly with no luggage. For this reason alone we are never taking another flight from Frontier. It's bad enough that Frontier charges for all baggage, but we had no idea when we bought the tickets off Kayak, that it would be an extra $130 for luggage. What a rip off. Then at the airport, the line to get a baggage ticket wasn't that long, but it took almost 45 minutes. Every time we fly Southwest or Delta, it takes only 10 minutes to get our baggage tagged and on our way to security. I was also unpleasantly surprised that even water costs $2. Other airlines give a free drink, but Frontier charges $2. Terrible. And the seats don't recline. In summary for areas to improve: don't charge me for carry on and don't charge me for water."
Cons: "-flight got delayed for almost two hours without explanation and so missed connection - stayed another 1 and half hours at an airport nearby the destination because run out of gas -stand in the line from 10pm to 2:30am at the gate customer service desk to look for possible flight and found no seat available for the next 3 days - whole family stayed overnight at the airport due to missed connection but they didn't provide any voucher -have to spend another $1600 to change carrier but got only less than a quarter refund - they charge for carry on"
Pros: "The ticket itself cost less than $200 one-way from SLC (Salt Lake) to SAT (San Antonio), with one layover in DIA (Denver)."
Cons: "The crew caused a 2 hour delay. The fuel gauge on the plane wasn't working right, so they had to fuel the plane twice, but that was only after one of the guys had broken a part and had to wait for a new part to be sent over from somewhere else in the city. My connecting flight in Denver took off 25 minutes before my flight TO Denver even left the gate."
Pros: "The only thing I liked about the flight is that we reached our destination safely."
Cons: "I didn't like how the airline didn't stick to their schedule. I understand that flights get delayed often.gut for a flight to get delayed 3 times is ridiculous. Our flight was supposed to leave at 5:20pm MTD and land on Atlanta before 11pm EST. We were notified about the delay about less than an hour before the flight. It was pushed to 5:50. Then 6:25. The actual flight didn't leave until almost 7:30 pm and landed in Atlanta passed 1am. This caused me south inconvenience. First, I had to take a half day off from work when I could've worked and got paid a full day. Next, the airline wasted hours of my time I can't get back. Time I could've spent with my family that I'm only seeing for a short period of time. By the time we got to the airport, which was way later than expected, the concourse trains were not operating anymore. What should've been a quick ride from concourse D to T turned out to be a 20+ minute walk to get out of the airport. Lastly, I missed my ride after getting of the airport. I was supposed to ride the train (Marta), but due to the delay, I missed the last ride. Not only was I inconvenienced but it trickled down to my family and had to wake up on the wie hours of the morning to pick me up at 2am. Overall, it was a terrible experience."
Airlines flying from Salt Lake City to Puerto Rico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Salt Lake City to Puerto Rico
Masks required on board, masks provided on flights from Salt Lake City to Puerto Rico
Social distancing seating
Middle seats unavailable to book on flights from Salt Lake City to Puerto Rico
Testing for antibodies, testing for symptoms for flights from Salt Lake City to Puerto Rico
Waiving of change fees. Search flexible flights from Salt Lake City to Puerto Rico