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Communication is key for customer satisfaction, and I am very frustrated at the moment with the whole non flight situation.

The aircraft had a loud weird noise for the whole time, it was scary and uncomfortable.

The air conditioning was extremely cold and I got very sick after the trip

Boarding was a nightmare (same reason I gave on flight from POA to São Paulo).

Terrible Flight cancelled Long wait for replacement Lost my paid for priority seating Food options abysmal quality Uncomfortable seats

The flight we booked that left at 10 am was canceled without explanation at 4 am the flight they moved us to was 9 hours later.

The flight was supposed to be on a Airbus A330 Neo and it wasn’t. The airplane was pretty old, none of the entertainment screens was working.

The flight from CNF to VCP was delayed and I had to rush to catch the next plane. It was strange, since the boarding in CNF was done in due time.

On time. Nice crew, clean plane and a small snack

During boarding the company said that the plane didn’t have enough space and required to dispatch any luggage. But in reality the plane was with a lot of luggage space in the overhead bins. So it just took a lot of additional al time, specially considering that it took around 30m for the luggage to arrive in the retrieval belt in the airport.

The check-in at the airport was smooth and helpful. There was a delay due to some issue. The good regular but the staff very attentive.

Everything is good except the seats are tightened no rooms for the legs,

They lost my bag and I still haven’t received it yet

Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.

It was not Air France but Air Europa. But confusion over our checked luggage. Whether it was checked all the way to Tenerife or not. It was not. Had to line up again in Departures. At least our Sky Priority was honoured. Flight was fine.

They lost my baggage and I still have not got it back. Disgrace

They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE

Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.

I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.

No bording was given for next trip on same carrier, food was very moderate.

I missed my original flight due to miscommunication and it was a challenge to communicate with service personnel, since my Portuguese is limited. However they got me food and a hotel overnight and a seat on the next available flight.

Overall, a good experience on this leg of the trip

LATAM is a great airline who takes care of there guests. They consistently walk around and see if you need water in addition to taking care of all the passengers. The chicken in process is really easy and I’m always offered a chance for an upgrade which I appreciate.

There was a mechanical issue with the plane that they had to work on before we could take off. That's fine, by all means, PLEASE make sure the mechanics are functioning properly. What was a problem was the fact that we sat on the tarmac for 4.5 hours without moving, without letting us off the plane, and without climate control and air running through the plane. There was no explanation as to what was going on; they just kept promising that it would be "15 minutes, then we are on our way." At one point, they even switched the entire crew out and told everyone we just needed to wait for new employees to show up. Then, as the 4 hours were not moving, an hour before the full refund, they made a big show about "the flight starting and the doors are locked, so you have to sit down." We didn't move for another 40 minutes; they were just trying to skirt around legalities that entitled us to restitution. When the flight finally was underway, the plane was gigantic but cramped in design, my entertainment screen kept freezing and glitching, and subtitles didn't work, and the crew was passive-aggressive. Terrible flight.

Good flight, boarding ok and crew very nice. Flight was not full so I was able to be very comfortable. Blanket and pillow provided with was good as it was very cold during the flight . Food was very good(small snack sandwich and an excellent piece of orange cake). Overall good flight, no complaints.

Poor, the airline was not able to help me move flights.

Check in -- in business took over 30 mins as there was only one attendant. Boarding was also a mess. The seat was too narrow and was not working properly. Food was very bad and the entertainment very poor. Crew was very polite and helpful, in fairness.

The way the Pilot made all announcements, specially the way he congratulated the entire crew as the best team ever, making a comment that due to them they were able to shorter the delay to the destination. Amazing flight .

Very poor ! Latam is really excellent in mistreating its premium passengers and their family. They should go out of business for good.

TAM is a real disappointment. We had to jump on a crowded bus for a 6am flight - although there were at least 15 available fingers that could have been used by our plane. Then, we were placed on row 30 - the last row of the plane, despite having purchased the tickets a long time ago and being TAM gold plus members. Note: worse seats on the plane. Great way of rewarding your frequent flyers TAM ! I now remember why I stoped flying internationally with TAM and moved to American, United, Swiss, Lufthansa and BA. TAM has no respect for its customers.

Everything was good. The flight cost is reasonable.. Food and entertainment is not included and cannot evaluate.

I really didn't like anything 😕...it was an horrible experience, the personal is rude and lower in IQ ,the food ⁉️ there was no food, and all the rest forget about it 🤮❗️....they don't know what hell they are doing......

Boarding was delayed by over 30 minutes. No announcement regarding the delay.

I have a hand injury and the flight attendant denied to help me with luggage, she said "she couldn't help me because I should manage my own way to put the luggage on the plane" SO RUDE

I had two around 6 hours flight and they did not even offer water to us.

Overall it was good. The food was not great quality and seats were very uncomfortable. But overall the staff was very friendly and helpful.

Flight on time, check in and flight attendants courteous and helpful. Smaller plane for international flights, tight space, no comfortable.

the boarding staff were incredibly officious. our carry-on case was borderline within dimensions but staff were not prepared to show ANY flexibility even though many others with larger carry-on luggage were allowed to board. we were understandably furious but the staff were incredibly disrespectful. we called the supervisor who eventually agreed to look on board the plane to see if there was room for our case (one case between 2 of us) and reluctantly agreed to allow us on. The staff on board were excellent though and realized we had been treated badly and were very helpful both in finding a place for our case, some distance from our seats, and helping us to retrieve it when we landed. We are regular travelers on Gol and have Diamante status and had chosen the better Conforto + seats, so we expected better treatment from the ground staff. Also the cabins are of a size that will only fit 3 cases of normal size with a large gap of about 30cm of wasted space. If our case were deemed to be oversize, which I dispute, the extra 1cm would not have made the slightest difference.

A Gol precisa aprender comfazer desembarque. Está anos luz atrás em organização. Os comissários são muito atrapalhados.

Online checkin - a mess, unable to do… At airport - terrible, only one agent for priority checkin.long wait for the line of folks..

Special AVML was terrible Movie choices were quite limited Otherwise excellent

The flight took off two hours late. What was good was that I was getting an information on this earlier in the day. The lounge agent sent the passengers to the gate way too early. That was annoying. The food aboard was disgusting. The service aboard was okay. The seats were good. Overall, it's a very mediocre experience. Well, it's not a five-star airline and not one that aspires to be one. Comparing TAP Portugal to Iberia or Lufthansa, I'd rather see it as a three-star airline, even though it's website works much better than what Lufthansa has been trying to pull off for the past decade.

Check in was super slow. And my bag did not make it to the final destination. Hopefully it will be delivered -otherwise there is no way in hell I will ever fly this airline again.

TAP canceled connection and we had to wait 15 hours for another flight to Milan. There were plenty of. Seats on earlier but because we were Excellence Class the would not let us downgrade which we were willing to. Don’t understand their logic? Plenty of seats but we couldn’t / they wouldn’t make the change.

Food is poor. Drinks in dixie cups, only white/red wine in Premium Prime despite business class food-which even that is a joke. Second “meal” on a 12 hour flight is a bagged sandwich in a cardboard box, which on premium airlines is a snack served BETWEEN meals. The premium economy product has some good parts but is obviously a cheap way of somewhat upgrading economy without actually putting any money into it. Lisbon airport is overcrowded and almost 3rd world as an airport. Crew is efficient but militaristic-crrtianly not “warm”. Entire experience feels like an intercontinental budget airline.

The flight crew were absolute rock stars. When they came to the gate they looked like royalty, so chic. They also were extremely kind. Food was good and I loved the lack of plastic waste. The flight was lovely and smooth.

The long wait at JFK made the trip horrible. Also not having enough buses when we deplaned was annoying

Disastrous boarding. Entered air bridge only to descend stairs and enter a bus. Plane had insufficient storage, was old and chair recline was damaged. Air stewardess was sullen.

The airline made last minute changes to our business class seats splitting our family of 4 with young children who had pre-booked a row of 4 seats. The seat was also dirty and sticky. Our pre-ordered child meals were also not available. :(

O comissário não nos serviu bebida no jantar. Quando voltou somente serviu água.