Eva airlines has very goin service, despite being low cost. Meals and fin, not amazing, restrooms always clean and staff polite and helpful
The crew very accommodating and food too is good. Keep up the good work
The crews are very efficient. Other airlines should learn from them when it comes to boarding and departing from the airplane. They also display efficiency in serving meals. They don't keep the aisles blocked for hours like some other airlines. The food is poor. Generally the food was unrecognizable and poorly prepared. The only thing that made it better than US flag carriers is that there was a fresh fruit bowl with each meal.
Very good service and food. Crew was professional and considerate. Cabin and restrooms were kept clean
Flight Attendants could have been nicer and food portions could be bigger.
Great experience, comfort and food is delicious. Always great service and one time
The food from Los Angeles to Taipei made me throw up. The flight is also not comfort. But the staffs are very friendly and nice.
I have never heard of EVA air before but I am so happy my wife and I were able to flight on their planes twice. Everything on these flights just felt better than their competitors. As someone with longer legs any bit of extra leg spaces is appreciated. The different options for food and drinks were also a plus. They were extra careful to make sure my wife's eating restrictions were taken care for. They had a before take off and landing announcements on the built in tablets for each seat and it gave out information that was very helpful. Such as what and how to declare your items in the specific country you landed in, any odd items that may be illegal to bring it (and even the reasoning why) and any other information you might need to make your post flight experience better. Oh and the seats were more comfortable, had more ability to lean and the headrest was much better for flight sleeping. The only downside was there were "forced" ads on the tablet at take off for maybe 5-10 minutes but honestly, this flight was the cheapest option and had all the benefits listed above that is such an easy trade off. Im keeping an eye out for EVA air going forward.
Everything is good staff is polite and helpful flights are on time sub sandwhich for a snack was good with a bottle of water only thing maybe more variety of food like breakfast or dinner depends on the time
I appreciate the email reminders for online check-in which made my entry to the lines less stressful. The flight was on schedule and on time. The baording staff were proactively helpful and approachable. The airplane inflight food, entertainment and comfies as well as provisions are excellent even in the economy seating. The airline transfer was smooth and easy! Luggage safe and intact! Thank you EVA airline for making my trip a reliable safe and comfortable experience.
The original email I received and flight that I paid for was for Japan Airlines. Since JAL is a partner with American, I ended up on an American Airlines plane. This would not be a problem, except that JAL allows 2 check in bags for free and American only allows 1. A $100.00 unexpected expense was very disturbing, especially since I will have to pay it again on my way home. I feel like it was a bait and switch. I never would have chosen American Airlines if I had known that I would have to pay $200.00 in baggage fees, above and beyond my airfare. Secondly, the check in counter representative did not realize that I had TSA pre-check, so I had to return to the check-in desk on a different floor to get a new boarding pass. The AA representative helping at the check-in kiosks was very helpful, kind, polite, and professional when I returned for the new boarding pass. Thirdly, the crew was not as friendly as I have experienced on other airlines. Their tone when speaking to other passengers was not always polite. The food was better than I expected. However, I am used to having a station where one can serve themselves water, juice or grab a snack. That was not the case on this flight. Truly makes me think twice about booking with American Airlines. I am very disappointed.
Crews are rude and short. Example: after my drink and was ready to prep my bed to rest. I tried to give my empty glasses to the steward while she was playing her card game on her iPad. The steward told me to take the glass back to my table instead of taking the glass out of my hand. Compare Japanese steward it’s like heaven and hell.
The seat was uncomfortable and seemed to be on its last days. Loose and sloppy
I traveled business class from Lax to Narita flight Jl61. The crew was attentive and polite. Food was good quality and service was as it should be. Narita to Bengaluru Jl753was another story in business class. The cabin was darkened for the 9hr:30min flight, food was mediocre, service was below standard and crew can't speak English to save their lives. When you ask for noodles soup from Ala carte they gave cup of noodles while Lax to Narita i was served the best Ramen noodles in a big bowl. Why the disparity on this leg of the journey.....or is it because there were mostly Indian passengers and it really did not matter to Jal to bother as its a poor country and Indians refrain from speaking up? A good airline but differentiation like this brings their reputation and business down.
put me in front row, screen was tiny, movie slection wasnt very good will be flying back on another airlines
Japan Airlines was excellent as usual once on the plane. Cabin crew was wonderful as usual. Boarding was solid on the Honolulu leg. For Thai Airways the boarding was less organized. I was in an earlier group but they weren’t clear with the numbers or instructions. Flight crew from Japan to Thailand was very good.
Terrible. Our flight was delayed by 15 hours. We lost a full day of our vacation.
Not good. The flight from LAX to Tokyo was delayed 15 hours.
highly recommend for trip to japan only reason why i gave good not excellent is because their selection of movies and tv shows in English is more limited .
I avoid American Airlines for a reason. Our flight was delayed at LAX. The situation at the gate was chaotic. The woman making announcements wasn't being clear or transparent regarding why there were delays. There was a lot of confusion regarding flight and gate status. Other passengers were pretty rude. I was elbowed in the eye by someone who was in a hurry to get their bags from the overhead bin immediately after the flight landed. Ultimately, I will avoid AA as much as possible in the future.
Hour late but understandable under the conditions. Taoyuan airport could have clearer signs language wise and more staff to help direct people.
We are glad to have used China Airlines for our trip. Continue the good service! Thank you!
The flat bed full lying position is not comfortable at all, this could be improved, it is at an awkward position which i dont have the same issues with other airlines business class.
The flight was uneventful and the crew was kind and professional. Really appreciate the option to order a vegan meal for the flight!
I love my Delta crew, they were so welcoming and helpful.
Sat next to a woman who had her period. Blood was on her seat and on the arm rest between us. I ended up having period blood on my jacket and shoes. Very gross!
Better organization of boarding procedures. Terrible leadership guiding people to gates.
They need to improve on how the plane lands cause it was not smooth at all.
I did not like how the plane landed. It was not smooth.
Been flying with China Airline over years many times. Good experience with them, no issues.
Great. Seamless. Check in agent at kiosk international was amazing and extremely helpful.
Our flight from SFO to MSP was right on time on 11/15/2025. No delays. As we approached MSP at about 8 pm, we circled in the air until 8:40 pm so I don't call that efficient for MSP. I think the captain should announce the delay and why. (as if we all don't know that we are just circling around the area, slowing down, speeding up, slowing down.) Thank you. Marilyn Fischer
Service in business class was not impressive. I ordered coffee with dinner and then watched other people get 2 refills before I got my 1 cup of coffee, and only after I pressed the attendant button overhead. Furthermore, the seats in the forward cabin need maintenance on this 737-800: the upholstery is detaching from the seat frame, at least on the backs of seats 1C, 1D.
Plenty of leg room, temperature was great and staff was excellent. Would do it more often.
The ticket agents in West Palm Beach on Friday afternoon Nov. 7th were incredible in getting us on an earlier plane to Atlanta during the government shutdown. Had the taken our original flight we would have missed our connection. She did this on her own, We didn't even have to ask, and she did it all with a smile and showing genuine concern that we would be taken care of. We are very grateful and thankful. We fly often, and now we will be sure to fly Delta.
Flight delayed then cancelled. Misplaced luggage. Still do not have. Rented car 1100 mile drive. I had to buy some overnight Hotels clothes toiletries gas food at my expense. Still not home. Not sure where luggage is. Over 4 hours on hold to Felta
I truly love flying with Delta. They have always treated me with the upmost respect
Our flight attendant in FIRST CLASS was one of the worst I’ve ever had. She was not at all pleasant, nor particularly good at her service.
Everything went well and was good. Nothing exceptional, but no complaints either. Cheap seats are pretty comfortable.
Staff were friendly and happy. Delta could make sure passengers that don't have the app know of changes. Without Kayak I would not have known about the change of gate or the delay. Kayak was faster to notify me.
Lately I like the planes have been exceptionally filthy. There’s lines of dust and dirt all across the ceiling in the vents, and the cracks in between the seats are literally full of food. It’s definitely not the quality of service that I was used to with United. I’m also very disappointed with the Wi-Fi! All I wanna do is knock out a few work jobs while I’m trapped in my seat And it spools so bad. They did provide me with a refund, but the process of getting that refund is so complicated. It’s unfortunate.
Crew was excellent. This was a relatively long flight though and had very little leg room, and no entertainment.
The newer screen was super cool and had the option to watch many different shows or movies. Crew was polite and helpful. However again, many children screaming bloody murder and kicking my seat, and parents doing nothing about it as usual.
Flight was good and crew was super polite. However, there were around 5 kids screaming the WHOLE 2 hours. I understand kids have to come but parents need to do something to control their children. They make the experience terrible, especially after finishing 16 hour shifts at the hospital I needed some sleep, which I did not get.
Plane was crowded and even when we hit altitude, the plane was hot, not enough air flow.
Flight was delayed and missed my connection Lufthansa didn’t respond.
the delay for 3 hours was understandable due to weather conditions but the flight should’ve provided some on flight compensations or at least provide more food.
United could have one single once of customer service. No human United employee would help me with the invalid mileage plus number, they said I had to speak with the computer.
A little bit more leg room in premium economy. I am 6’4”.
Overall it was good. I missed my connection but I was put on another flight.
