All the services
TV screen didn't work too well. Delayed starting
Flight on time.
I miss friendly Southwest. Even the assigned seat is kit enough for me to use AA again. People smile at Southwest and seem to enjoy their job.
The cabin crew was great at boarding and organizing the overhead bin space. Also, ground staff didn’t start check roll aboards before the overheads bins were full. There is nothing more frustrating than getting on after forced to gate check your bag to empty bin space (ahem, United at SFO).
Couldn’t get the entertainment to work.
CRJ900 is a small plane. no WiFi
Good crew on board
Poor communication, continued delays of flight. Poor on ground staff at dca
Very nice flight attendant and the landing was very smooth.
I’m not a fan of the waffle cookies, wish they had a couple of choices of snacks.
Nickle and diming....baggage fee, meal.
I liked that they provided blankets and complimentary drinks.
They didn’t provide entertainment properly, you needed to have the United app downloaded ahead of time if you wanted to see any movies. All food was made for purchase they did not offer any free food.
Staff are so nice
There was a fair amount of leg room.
Boarding could be a little frustrating because groups 3 4 5 were 1 lane and there wasn't a lot of room in the airport. Also, there wasn't a lot of time to get from one side of the airport to the other to stop at the restroom and get a real meal, since there was nothing served on the previous flight. Due to turbulence there was nothing served on the flight, which is beyond the control of the crew. They knrw ahead of time about the turbulence, perhaps they could have quickly passed out pretzels or cookie before the flight took off.
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