Pros: "Nothing. Waited 6 and a half hours for a 40 min flight."
Cons: "I should have never taken a chance with Kayak over southwest. Only got a run around and 700% increase in waiting on the tarmac. For 20 dollar savings"
Pros: "Seats uncomfortable"
Cons: "Unloading. Took 2 hours to get bags"
Cons: "Notices of the delayed flight ahead of time -- no notice was given until the original time of departure, when there was no plane in sight, so everyone was standing around wondering what was going on."
Pros: "Flights was on time."
Cons: "Hidden charges for seats; $45 baggage fee; had to purchase soft drinks; seat didn't recline; had to pay extra for that convenience."
Pros: "Cost of ticket"
Cons: "Paying for bag delays and the chairs and no free snacks offered"
Pros: "Everyone was very nice and funny. Definitely going to use Frontier even if they cost more. The pilot gave us a smooth comfortable ride. The staff all around were absolutely professionals and kind to boot."
Cons: "The fact you wont accept gift debit cards or money. I kept my credit cards home for safety reasons. I could not buy anything. The isle was hard to walk down It was very small."
Cons: "The delayed flight and the smell of puke for the entire duration of the flight after an indicidual puked before leaving the gate."
Pros: "The flight from San Diego to Denver was great, the members of the crew were very friendly and helpful."
Cons: "The flight from Denver to Detroit was extremely late causing a huge delay in the entire process. Once we finally got ready to takeoff, we had to pull in yet again because there were passengers on the plan that weren't scheduled to go to Detroit.. all of these problems are somewhat understandable, but the crew FAILED TO EMPATHIZE WITH US AT ALL. They even made smart remarks about people going to the bathroom when we pulled back in... I feel some of them acted extremely unprofessional and I truly never want to fly with this company again."
Pros: "All in all the flight was typical for a low fare flight, comfortable for an unreclining chair, and as clean as would be expected."
Cons: "The only problem was that it was an overnight flight and about two in the morning members of the flight crew gathered at the back galley and began to talk and laugh rather loudly. Not only did they wake me up but they woke a little girl who began to cry loudly for some time. Perhaps they did not realize their loudness because they were friendly on and off the plane, but it was rather frustrating."
Cons: "The flight coming in before we left got there luggage lost and caused us to miss our flight because there was only one person dealing with all check ins and lost luggage"
Cons: "Every possible thing that doesn't include you putting your self into the seat is charged for. $40 to check a bag. Charge to pick your seat. No complimentary water or snacks."
Pros: "The cheap price"
Cons: "No complementary drinks such as soda or snacks such as peanuts or pretzels"
Cons: "Due to understaffed check in counter, didn't quite make the 45 minute cut-off to check my luggage. Girl at the counter was super rude. Said I had to fly with my bags and proceeded to book me and my son on the next flight out... 8 hours later. Long story short, my bags were on the original flight but we were not. Great way to spend Mother's Day."
Pros: "Crew was pleasant enough. It would have been nice to have been offered free water on flight."
Cons: "I questioned the mechanical condition of the plane, while still on the ground. The plane made some strange sounds before taking off. Seating space was confining. I did not like all the "nickel and dimeing" while booking flight."
Pros: "Plane was clean and well maintained. Flight crew was terrific."
Cons: "The line to drop off luggage was one of the longest I've ever been in - much longer than any other airline. Flight was delayed 45 minutes, but only found out via email alert an hour after flight was supposed to take off (from original departure time)."
Pros: "The crew was nice and plane was clean"
Cons: "The seating was very narrow and uncomfortable. It felt like you were sitting on a stadium seat. Also, please provide ALL info regarding EXTRA CHARGES. I was NOT pleased to find out I had to pay an extra $40/45 for carry-ons and checked bags upon check in."
Pros: "went from point A to point B, that's what I paid for and that's what I got"
Cons: "seats were uncomfortable but what can you do"
Pros: "They maid up 30min air time to accommodate the delay"
Cons: "The flight was delayed 1hr and 30min, because co-pilot was pulled to another flight! The person next to me was so big that he was pushing on me the whole flight, he should have been made a purchase a extra seat!"
Pros: "The flight was on time, pleasant boarding, clean aircraft."
Cons: "I am a frequent flyer -not without frontier but with other airlines-and this aircraft has by far the worst seat. It does not recline At all and its hard. My whole body was aching after the 4.5 hour flight. The flight attendants had no proper attire I could not even recognize who was a crew member and who wasn't unless I looked really hard at their badge hanging around their neck. They did not treat us professionally as well, complete lack of respect . This does not cost money to the company to improve."
Pros: "Average flight, nothing special, nothing to complain about."
Cons: "Late, staff seemed disgruntled, no water offered on either flight and both times were on the plane over 4 hours. Seriously, no water? Sad. Won't be flying Frintiere anymore because the tickets might be cheap but they upsell and charge for everything and the service is not good. The same as Spirit. Sorry guys, you lost my patronage!"
Pros: "Hours and hours of delays both flights. No one giving updates. No apologies. Have to pay for every single thing (extra to pick your seat, extra for every single bag, they give you no snack or beverage, seats do not recline). With all the extra fees it was no cheaper than any other airline out there. And every single airline I've been on has been substantially better."
Cons: "The flight was delayed for 3 hrs. When we reached detroit we need to wait for another 30 mins to get a gate as they have only one gate alloted and there is another one parked there. Alltogether it screwed up my days plans.."
Cons: "I was involved in an uber accident en route to the airport which prevented me from boarding the plane. I called customer service, explained the situation and was told I had to pay $99 in order to be placed on the next available flight. I asked why this fee couldn't be waived due to me being a passenger in the uber and not the driver, and I was told I needed a police report. I've never been more frustrated with an airline than I was with Frontier. Here I was, trying to catch my flight, involved in an accident that I couldn't prevent and was now being told I needed documentation to have this fee waived."
Pros: "The quick refund"
Cons: "The flight was canceled due to weather (obviously nothing Frontier could do about that)... Our bags did not even make it to the plane we were supposed to board and were misplaces for a week. Baggage staff was rude and unhelpful."
Pros: "These were not good flights."
Cons: "They delayed our flights 3x then cancelled them. Then they couldn't rebook us for 4 days put. They made no offer to reroute, or work with another airline or offer hotel vouchers. HORRIBLE TREATMENT."
Pros: "We did not crash."
Cons: "3 hour delay, really no frills, we did get a cup of water (grudgingly)."
Pros: "We landed early both ways."
Cons: "Flight attendants talked too fast."
Pros: "Left on time"
Cons: "No shoulder room"
Cons: "I did not like that I had to pay to check in my bag twice but overall it was good."
Pros: "Cost of flight, on time experience, location of stop."
Cons: "Horrible bag/checking process. It was impossible."
Pros: "we got to our destination safely"
Cons: "We booked our flight to san diego with a short layover in denver. 2 days later they canceled our original flight and put us on a slightly later flight, which would make us miss our connecting flight in denver, so then they gave us a 7 hour layover in denver, we had planned on having dinner in San diego, but ended up getting to our hotel at 3 AM. They would not let us cancel our reservation and they promised us a $50 voucher, that never came. very subpar, and with the state of air travel these days that's saying a lot."
Cons: "We are on delta because we got to frontier line 1 hour and 15 min before flight. Lady proceeds to tell us are gate is closed and we can't get on plane and then ignored us with no answers or help. Proceeded to ask other employees and they were all clueless. The worst service my wife and I have ever seen or had. $616 later we are on are way home .with delta. Ruined are whole vacay and I would pay extra to go with delta."
Cons: "took 5 flights on a XC trip in two weeks. 4 of the 5 flights were late/delayed."
Pros: "Cheapish minus extra fees"
Cons: "Extra fees uncomfortable seats poor service"
Pros: "The flight itself was fine"
Cons: "The fact that you have to pay for a bag that you are carrying on the plane and putting in the overhead bin. They charged $40.00 for my overhead compartment bag. I had one personal bag and one bag that went in the overhead compartment and they still charged $40.00!!! You also have to pay for any 'snacks' or 'drinks' on the flight. Needless to say, I will not be flying with Frontier again."
Pros: "The flight attendants"
Cons: "The screaming kids and babies"
Cons: "Very uncomfortable. Wouldn't want to fly a longer flight. When we exited the plane we were stuck in the hallway between the plane and the airport door for 20 min. There was no one to unlock the door. Passengers were starting to panic. Someone called 911 to get us out. Terrible experience."
Cons: "First of I got double charged for my bags second flight delayed for no reason n seats are extremely uncomfortable we arrived n we stuck in the airport for 30 mins no reason bags took an entire hr so I just left my bag"
Pros: "Fast and easy frontier employees are very helpful"
Cons: "They don't take cash with foods and drinks and my card wasn't working"
Cons: "Flight was five hours late due to maintenance problem. This could happen to any airline, but is apparently not at all unusual for Frontier. They did give vouchers for dinner at the airport, but continued to charge for even water once on the plane. Frontier prices are good, but not worth the hassle to me. I will choose Delta or American next time."
Cons: "I purchased my ticket through KAYAK-assuming that meant I had a seat on an aircraft. Oh no, when one checks in for their boarding pass, you then must purchase a seat for anywhere between $13-$30 dollars. And, wait there's more...you have to also pay and additional $40 for the pleasure of dragging your own carry on luggage onto the plane. I had to pay an extra $65 both ways. I hate scam my, sleepy marketing and will NEVER fly Frontier again! Oh, and if you don't buy the $30 seat, it doesn't recline. And bring your own water because, you cannot even get a water without paying extra. Horrible Experience!"
Pros: "I asked for a seat change and they were so accommodating. In general, efficient but also friendly and elaxed service. I also liked the intercom messages, they explained the reason for the rule."
Pros: "You have to pay $45 for carry-on luggage - this was not made clear anywhere in the purchase process."
Cons: "the seats do not recline the 40.00 checked bag fee is over priced the seat up grades with no description on why, or what the upgrades are"
Cons: "Being charged $45 for a small carry-on bag is atrocious. Multiple people around me had bags bigger than mine who said they were not charged. My bag even fit underneath the seat. Somehow I was conned into paying. I will never book a flight with Frontier again."
Pros: "The crew was absolutely fabulous. The flight attendants were the most enjoyable and helpful I've ever had on a flight, and I fly a lot."
Cons: "Fees. I know that's how you make your money, but between bags, food, and when I was running late for my flight, I was threatened with rescheduling fee if I were to miss it. Structuring the fees that way (not seeing them up front, being on smaller items, etc.) just doesn't make me a loyal customer. As of right now, I'll only fly Frontier again if the prices are WAY lower, because in my mind I remember the fees...even over the amazingly wonderful flight attendants!"
Pros: "Pricing was very reasonable. Flight crews were, for the most part great, although I was a bit put off by one attendant who chewed gum throughout the entire flight."
Cons: "Severe weather in Denver caused significant delays for departure and while I realize that the weather was the major factor, changing gates several times in a large airport for departure made Frontier look as if they were not prepared for events such as this. On the return flight, we arrived early only to find there were no gates available for deplaning."
Cons: "It was just so uncomfortable and they had all the hidden fees of Spirit, which in my opinion are very predatory. I wish I knew they changed their model in the past few years or I wouldn't have flown them."
Cons: "Spirit airlines is a joke. The seats are very uncomfortable, and they do not recline. Torturous."
Cons: "If there were beverages available for free, at least water."
Pros: "Boarding was quick. Flight left on time and even arrived in Detroit 15 minutes early."
Cons: "Have to pay for everything. This airline does not provide a free drink and snack like other airlines also have to pay for carry on bags."
Pros: "Seats were better"
Cons: "Bring back the back seat bags."
Pros: "Nothing so bad the flight I don’t like it"
Cons: "Nothing so bad the flight.i don’t like it. The flight at was so scared and I sed the last of the flight so bad"
Pros: "The flight itself (once the plane arrived) went well. The seats were comfortable, the crew was professional and polite. No issues during the flight."
Cons: "I had signed up for email notifications with Spirit but I didn’t receive any notifications until AFTER landing."
Pros: "NOTHING! HORRIBLE EXPERIENCE. LOOK ELSEWHERE."
Cons: "waiting in the airport for 9 hours for the plane to depart. originally scheduled for a 7:15am departure and the plane departed at 4pm. there was no message prior to advise customer of a delay in flight. Poor communication at the boarding gate. When we landed in Detroit we had to sit in the plane for 20 minutes for a gate to open. Pilot said this would take 5 minutes. the whole experience with Spirit Airlines was a disaster. i plan to look elsewhere in future flights."
Cons: "Couldn’t pay for luggage at time of booking with kayak so cost more then it should have."
Pros: "Left gate early and arrived early. Excellent"
Pros: "The fact we didn't sit on the plane for an hour after boarding on time so they can kick people off the plane for over booking like they did on the way back."
Cons: "I got an email at 8am saying my flight could be delayed but should show up on time. My flight was at 4:55pm so great start there. So I show up an hour and a half ahead of boarding, which is on the latter side for me. Security lines weren't very long, they just took their time which wasted everyone else's. I get through that line, look at the departure board - wait IT'S ON TIME?! They start boarding soon if it's on time and it's a further gate so I run down there and guess what? Delayed an hour. Okay, that's fine. Go grab something to eat, come back, settle in for a little bit, board - on my sweet way. Go grab some food quickly, come back - another hour delay? What the heck? I must've missed an announcement. Guess I should plug in my phone for the wait, I expected to meet some friends and potential clients layer that night, communication is key. I misplaced my charger, no big deal just went and got one of those power rods (highly recommend) and come back - ANOTHER HOUR?! That's pretty insane. One of my friends flying from Dallas that departed at 7:30 could be up in the air before I am. Step aside, give him a call to update, call potential clients letting them know I will be delayed getting there. No issue. Turn around - my goodness well what do you know, another hour! At this rate I call my hotel, because I can't lose my reservation if I can't check in on time. Hotel was the waterfront crowne plaza (another highly recommended item in this review by me). I plant in my seat, set my roots, meet a few nice people. Figuring I'd kill some time by meeting some great people. Met a family from Detroit and got some awesome food recommendations. Randomly over the speaker - we have another delay - another HOUR delay. Well this is just turning into a horror story, will I ever get there? Should I request a new flight? My buddy in Dallas departed 3+ hours after I was supposed to, and was up in the air already (he landed before me too). At this rate I cancel my meeting. We board, we take off, we land. Woman sitting next to me was nice. Plane didn't crash. Just landed in Detroit about 7+ hours later than expected. All in all, don't take spirit. Looking at prices they are the cheapest, not by a huge margin though. Pay the extra 70 or so dollars to take another airline. Even if it's $150 dollars more, take the other airline. They want to charge you 65 dollars for a carry-on. Their website was created by a 12 year old. Simply getting your boarding pass includes cross and up sells that make the process 10x more frustrating, especially when you know what you're dealing with on the second flight back. (By the way spirit if you can read this I'm a consultant for advertising, digital media, and UI for e-commerce - I can help you with your terrible website and the offers that come along with it) Just take the other airline, any other. It won't save you money most likely, but it will save you a lot of headaches, time, and embarrassment."
Pros: "Boarding was quick and the crew was friendly."
Cons: "There is barely any leg room, the carry on luggage charge is ridiculous, it costs money to pick a seat, and it cost 3 bucks for a bottle of water. They need to take it easy with the nickel and diming."
Cons: "Flight was canceled. Spirit did not have any solutions. I had to buy a one way ticket out of pocket, not reinbursed by Spirit, in order to make the wedding the next day. That ticket cost me more than spirits round trip ticket. I will never fly Spirit again. I will do everything in my power to see that Spirit does not get any more business. I would recommend that Kayak not use Spirit Airline."
Cons: "Didn't have anything to watch during the flight"
Pros: "Knowing it will never happen again"
Cons: "Not even free water while I was coughing."
Pros: "You didn't lose my bag this time and the flight was on time."
Cons: "it was louder than expected for an overnight flight."
Cons: "The flight was delayed 2.5 hours so we had to wait in the area of the terminal at Boston's Logan Int'l Airport that is under construction. Which meant that Spirit'so 2 gates were cut off from the terminal restaurants and shops. The trash bins were overflowing, the restroom cleaning cart was left in the ladies room entrance, and the airline's service desk was disgusting. The staff were walking around ignoring the waiting, tired, and frustrated passengers."
Cons: "All their flights were delayed that day, so my red eye flight ended up "really" delayed. I waited 4 hours in the airport and the the flight was delayed by over 3 hours as well. Then after all of that, they offered not even water (for free) on their four hour flight. I understand delays happen - but consider offering a little something to your customers when this kind of event happens!"
Pros: "friendlier attitudes and efficient drink service....patient classy crew"
Cons: "confusion of seating, seizure prone person with dog in single regular seat. gate drama, farting mega woman near me (true lol)...a ploy to sell drinks?? worked lol"
Cons: "Seats were not clean from previous flight; crumbs and wrappers present"
Pros: "Crew was funny"
Cons: "Flight was delayed BOTH ways and i got an email hours after I landed stating so. Hate the luggage requirements. Probably won't be using them again"
Pros: "Fast easy boarding."
Cons: "Crew would not let us move to open seats that would give more comfort."
Pros: "Smooth flight, amusing crew, gave away a voucher to a random person on board, tons of leg room on emergency exit row, made up time after weather delay on connecting flight"
Cons: "Tiny seats, expensive luggage fees"
Pros: "Flight was reasonably priced even for last minute. A $50 voucher was offered to offset the delayed layover."
Cons: "2 hour layover in Detroit turned into a 6 hour layover due to sick crew."
Pros: "Absolutely NOTHING"
Cons: "They were deceitful about baggage allowed so I ended up paying an extra $150 t only to find out I didn't need to pay for 2 bags and could not get a refund. The counter people were worthless, rude and could care less about anything. The flight was 2+ hours late because crew members were late. I will never fly Spirit again"
Pros: "Delta bailed Spirit out of their problems. Don't fly Spirit the day after a holiday. They cancelled flights since they didn't have enough crews to work the flights they booked, so they cancelled a bunch of them. Guess they were hungover from St Patrick's Day. After three hours of chaos we were booked on Delta. At least Delta's employees show up for work!"
Cons: "Don't fly Spirit the day after a holiday. They cancelled flights since they didn't have enough crews to work the flights they booked, so they cancelled a bunch of them. Guess they were hungover from St Patrick's Day. After three hours of chaos we were booked on Delta. Delta saved the day"
Pros: "Our snacks were good. The flight attendants were nice to my kids."
Cons: "Despite being told on the intercom, there was a no stop bathroom line. My seats were in the very last row so I had to endure the 2 hour, 15minute flight with strangers hovering over my kids waiting to use the bathroom. We literally had a constant stream of people hanging over us the entire flight. I hated it! No one told them to sit in their seats except periodically on the overhead, which no one listened and no one actually enforced it. It was NOT a comfortable flight."
Pros: "Flight crew was nice and the plane was clean."
Cons: "Spirit's check-in process and practice of extorting fees for every little thing proved more annoying than the responding discount. Because the ticket kiosks at the airport were broken, I almost missed my flight, and because they've economized even on seat-back pockets, I had no where to accessibly store my laptop and books. I will avoid Spirit if I can next time."
Cons: "Cancelled our flight with almost no notice, after we checked our bags and were ready to go. Made the whole flight wait in a line for up to an hour for a voucher and the next spirit flight to LGA from DTW was 24 hours later, meaning we had to cancel our whole trip as we were heading there for an event. Terrible experience, horrible customer service."
Cons: "I paid more money during check in to an upgrade seat. Once on the plane, other passengers sat WHERE EVER they wanted. The staff had problems with accountability because seat numbers and ticket assignments were completely ignored. What good is a seat assignment if staff ignores the flight manifest. In the future I will no longer fly spirit because you do not value my upgrade. I feel you have unfairly taken my upgrade money only to find out that passenger's can ignore the upgrade costs and sit anywhere in the plane."
Pros: "cabin crew do an excellent job with what the airline provides."
Cons: "Probably the worst airline I've flown with. Flight attendants and the pilot were amazing, but other spirit workers need an attitude check."
Pros: "My flight was cancel but they put me in a good hotel in movement for tomorrow"
Cons: "My flight was not crowded at all, which is very nice as a traveler. However the crew would not let some move seats until well after take off and cruising began. We were told it was due to take off and landing. If landing was so important, why did we not have to move back to the original seats?"
Pros: "We have not flown in 16 years so a lot has changed since then. Flights were good. Crews were great. Departure and arrival were on time BUT all of the up-charges for bags and seats are criminal. Ended up costing more than if we would have just flown with another company."
Pros: "Staff friendly, seats comfortable and roomy."
Cons: "I like the idea of paying for what you want and not paying for what you don't....BUT, to mark the cost of food and drink up as much as it is, that's not fair and kind of defeats the purpose."
Pros: "The price was reasonable."
Cons: "The seats that don't recline, and the high prices for any refreshments."
Pros: "Plane was on time."
Cons: "There is no food for me on such flights if I have to pay $3 for a small bag of chips. N/A is a better answers for these kinds of flights. Also, there is no entertainment unless you bring your own stuff."
Pros: "Only thing that I liked about this flight was the price I paid but after the last minute purchase of my carry on, it came to what I'd pay on another airline with more accommodations, comfortable seats that recline & no charge"
Cons: "Seats were extremely uncomfortable & tight without any recline. Charged for just a glass of water which is ridiculous ."
Pros: "The crew and staff were excellent. I know they were stressed as well, considering the delay. They made an announcement about extra emergency seats and i was upgraded from a random, yet free, seat."
Cons: "My flight was supposed to depart at 9- beginning around noon I stared receiving emails saying that it had been delayed. Not just one email- the time of my departure changed over 8 times!! Went back and forth as well with the times, later then earlier, then later again... Even one last time at the actual gate. It was ridiculous. Maybe wait until closer to the flight time when you have a better idea of the actual departure time instead of changing it numerous times. Especially when traveling by train from a distance to the airport, it's important to know when the plane will leave!! I will NEVER fly spirit again"
Pros: "all flight info was great, walking in after checking, flight, after flight and luggage pickup. great flight!"
Cons: "No problem!"
Pros: "I liked the crew"
Cons: "I did not like that my flight kept getting delayed and they provided late notifications"
Pros: "Plane was on time"
Cons: "Spirit was calling for last passengers to board the flight we had departed 45 minutes prior but our luggage hadn't shown up. Why did it take so long between deplaning and getting our luggage?"
Pros: "The airplane was new and clean."
Cons: "The seats do not recline, and there was no room between the seats. Sad that you can't even get a complementary coffee or water. Baggage fees are ridiculous."
Cons: "I'd give it no stars if I could because the flight never left. They delayed it due to weather, then canceled due to crew time expiring. All well and good, but the next flight out they had available seats on was 4 days later, on Monday. Since I had to be in a wedding, I kind of had to fly out, so I ended up paying $900 (!!!!!) on a last minute flight on delta. I'll never try to save money up front again. Spirit assured me I'd have a refund in 5-7 business days, which was clearly useful in helping me buy my ticket to actually get to my destination."
Pros: "Low fares"
Cons: "Baggage fees too high"
Pros: "It is a simpler approach"
Cons: "Flight delays are too long"
Cons: "One customer service rep tried Diane P. Everyone else walked away and it was the worst experience I have had with any airlines. Just up and cancelled flight to leave people stranded. Give no options or hotel, dinner credits. I had to fight just to get the cancelled flight refunded. Worst airline ever!"
Pros: "The flight crew was friendly and had personality - that always makes for a more interesting and enjoyable flight. The flight itself went very quickly once we were in the air. It was easy for me to change seats at the gate had I wanted."
Cons: "Boarding took a long time (we waited in line after having our tickets taken for ~20 minutes before the plane actually started boarding). Despite being toward the back of the plane, I had to wait ~45 minutes for my bag to arrive at the luggage carousel."
Cons: "This airline hits you with mandatory last minute fees at check in, that are not disclosed in advance. They also would not allow me to walk my daughter to the flight gate, even though she is still a minor and has never flown alone before. This airline is a rip off. Stay far far away."
Cons: "Excessive fees and very uncomfortable seats that don't recline on a filthy plane."
Cons: "Must have opened our checked luggage and did not put the TSA approved lock back on the luggage."