I was seated near a big gentleman and being a big guy it was quite uncomfortable during the entire trip. The service was excellent by the crew
Cons: "Games sollten Nachts gesperrt werden. Die gute Dame hinter mir spielte wohl die ganze Nacht Solitaire und mein Sitz schüttelte immer. Auf meine bitte zu stoppen weder kommentar noch reaktion."
Pros: "The entertainment was good"
Cons: "The food on the 2nd flight was bad"
Cons: "Need more leg room"
Pros: "The crew was polite and continuously offering drinks, headphones and food/snacks. Kept us comfortable and happy during the flight!"
Cons: "Seats are tiny and uncomfortable!"
Pros: "Service was fine, on the ground and in the air."
Cons: "* Online checkin failed * Sit selection was not honoured * Sit was uncomfortable * Was last to receive luggage after landing, even though they had a "business - priority" sticker on them"
Cons: "Check in was annoying in Paris as we had to go to ticket counter, and then go to a different counter to pay for luggage. Annoyed in the first place to have to pay for 2 checked bags on international flight, but to have to go into three separate lines in order to do so was pouring salt into a wound."
Cons: "Same reason as above."
Pros: "Punctual modern aircraft."
Cons: "The onky bad thing was luggage collection. Belt 6 tucked away. The luggage was so quick coming off that there was no-one to collect it . The belt was soon full and no.more luggage could enter the belt until the luggage on the belt was claimed"
Pros: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Pros: "Smooth ride, most of the crew was very welcoming"
Cons: "Some crew not so friendly. I was surprised we received dinner immediately but nothing again until breakfast box upon landing. It would’ve been nice to have a snack in between"
Pros: "Food and drink service were excellent and big choice of entertainment"
Cons: "seat row spacing in economy was too tight for a 10+ hour flight"
Pros: "Left on time"
Cons: "I wanted to get some work done on.y flight but I couldn't even open my laptop screen more than a few inches."
Pros: "The crew was very nice and very good. They served the evening meal very promptly. They could have made another trash run prior to everyone trying to sleep for the night flight."
Cons: "The coach seats are narrower than any I have encountered and they are very close to the rows in front and behind. Not comfortable at all."
Pros: "Professional courteous staff"
Cons: "Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight."
Pros: "Staff friendly and flight very smooth"
Cons: "The breakfast was very poor. Two different servings of OJ(why?), non fat yoghurt and bread. Coffee came with only one cream. Media screen and audio did not work, and usb charger kept turning off. Barely able to recharge phone over the span of 10 hour flight! My next neighbor had same problem."
Pros: "Not applicable."
Cons: "The fact that Swiss Airlines cancelled my return flight from Venice to Zurich and then Zurich to JFK."
Cons: "Small seats only 2 bathrooms,"
Pros: "Excellent crew and service"
Pros: "Helpful staff and pleasant easy flight."
Cons: "I don’t appreciate the bar being set so high, because now other flights will seem sub-par"
Pros: "Friendly crew; good food"
Cons: "No wifi"
Cons: "This flight was missed due to the delay of the first flight."
Cons: "The service was not great which surprised me for swiss. The flight attendant was absolutely not into work. The seats supposed to work.. wasn’t .. we had to switch the seats with no help and with the lights off. Awful .. of course they didn’t noticed so they didn’t woke me up for the breakfast. (And I’ve been asking for). Maybe was bad luck but that’s really ridiculous. During the flight they didn’t brought water or something we had to call them."
Pros: "It was an amazing flight with an amazing service thank you United."
Pros: "It was on time"
Cons: "They lost my bag for 6 days. It was an absolute horrible experience. There was a disconnect between their outsourced baggage tracer company and Swiss. Will NEVER fly again."
Pros: "Legroom is too little"
Pros: "Crew and people were fantastic!"
Cons: "LONG lines again. No luggage even with a 4 hour layover"
Pros: "Crew and people were fabulous!"
Cons: "LONG lines at check in. Almost missed flight even being there 90 mins early."
Pros: "We arrived early"
Cons: "No entertainment, no pillows or blankets, uncomfortable seats"
Pros: "They served food! I have been on competitor flights that were twice as long and would have had to pay for every single beverage or food. In Swiss on a 50 minutes flight I got a complimentary chocolate, a crossaint and beverage service. Amazing. The crew also has been very helpful and friendly."
Cons: "Landing in Zürich has been the bumpiest landing I have ever had. I believe that is due to the location and weather conditions but felt like the pilots also did not exactly react the way it should have been."
Pros: "Crew; polite helpful and professional."
Cons: "Seating, and the pre booking process. The cost of endless add for a decent flight. Ex. buy a ticket but you didnt buy a seat, luggage, meals, wifi,"
Pros: "Flight was not full and I was able to have several seats to spread out"
Pros: "crew very friendly.food excellent- thai curry vegetables, snacks. the flight arrived ahead of schedule despite slight delay. I appreciated that this was Swiss operated so no charge for skis, boots and poles."
Cons: "Not sure why loading is not by aisles, seems not that efficient"
Pros: "2 Long flights. Friendly, efficient crew. Plane was clean. Price was good."
Pros: "The crew was very professional and friendly. That is a great thing since it's a long flight. Very well prepared! Entertainment was nice lots of options there to keep you busy."
Cons: "I wasn't pleased with their meals so that it's important when it's a long flight, and not many choices available."
Cons: "On my return journey I was told at check in that there were delays that would mean missing my onward journey from Zurich. I was then rerouted through Istanbul with the promise that I would be well compensated for my troubles. I was told that I would receive a certain amount for every hour I was delayed from my original arrival at end destination. Well I arrived 8 or more hours after I had originally expected (and the reason I booked with Swiss Air was because of the timing and the apparent luxury of the flight). Once I got back home and tried to pursue this amazing compensation I received some of the worst customer service ever and received 0 compensation for the experience. Very disappointed and will never fly swiss airlines again."
Cons: "Sound for on-screen entertainment not working. It was static-y all the time and completely cut out the rest of the time. I made various attempts to solve the problem, switching headphones, switching to my own headphones (which can't really be done because they have a two-prong jack and personal headphones are always one). I tried watching different movies, programs, music...it wasn't the material I was watching that was the problem. I asked the flight attendant to reset my console. That didn't work either. I just ended up reading my book the entire 9 hour trip."
Pros: "Good seats - comfortable Attentive service"
Cons: "Found my business class seat given away to a lady with a dog. Mine was window but with extra table next to aisle. She had aisle seat but with exactly the same configuration. Idea was she would place the dog on the table space next to her seat. It would be exactly the same for both seats. Do not know what they were thinking. There were other business class seats on the other side that had the table space ext to the window away from the aisle. That would make sense for the lady with dog. Business class was full and I was the last to get on, 45 minute connection in Zurich from terminal A to E, my seat was given. But as I objected, they moved the dog lady and gave me back my seat. But they never asked a person in the seat that would have made sense to give her to trade seats."
Pros: "The flight staff was so kind."
Pros: "Food, entertainment, attentive staff"
Cons: "plane was delayed"
Pros: "Generally clean environs and safe flight"
Cons: "Food was rather awful (other than the Movenpick ice cream). fold-out table and materials of seat seemed pretty cheaply made. Also not enough legroom. Hard to get service to come for your seat for extra water. Chocolate at end of flight was a cute touch."
Pros: "Kind and efficient service. Help to board and disembark Good communication. Great customer service."
Cons: "It took some time to get our gate-checked wheel chair, but I have to say, they went out of their way to help us find it."
Pros: "Very positive opinion about the flight."
Cons: "The most of the passengers are Russian speaking. It will be good to make all the announcements in Russian language also."
Pros: "Short flight was fine."
Pros: "The flight crew were friendly and helpful. We were on a newer plane so there was a lot of legroom."
Cons: "No in flight entertainment made for a long flight."
Pros: "Crew was super attentive and kind"
Pros: "Crew was great and very professional. Airport is good and comnfortable."
Cons: "Transatlantic flight was hugly uncomfotable. The seat was broken. Seats are nerrow, hard, too close to each other. If person pulls down seat in front of you, the back is literally 10 cm from your face. Very bad."
Very nice plane, Dre friendly and efficient
Seats did not recline at all. Sat on taxiway for 30 minutes and waiting on gate to open up.
Seats in row 2 very uncomfortable for sleeping!
Very uncomfortable seats in business class, delayed flight for unknown reason
Pros: "The crew was very efficient. There was a medical emergency on board, and they dealt with it very professionally and effectively."
Cons: "The boarding process was extremely disorganized. Gate attendants boarded Mosaic and Mint passengers, and then simply stopped boarding. Passengers ended up just scanning their own tickets and began boarding in a first-come-first-served manner."
Pros: "Concierge at check in helping me saving money."
Cons: "Kayak and Travelocity making Sure to confirm if checked bags are included or not, the confirmation of flight purchase wasn’t clear enough and stated that Luggage info isn’t available at this moment so I got the big surprise at check in."
Cons: "Audio on TV was bad."
Pros: "Flight departed on time, plane was clean, flight was smooth without issues of any sort."
Pros: "Outstanding cabin service snacks & entertainment. Freezing cold cabin"
Cons: "New gate area is AWFUL!! Filthy inadequate seating & restrooms Can’t hear gate announcements."
Pros: "We landed an hour early"
Cons: "Plane delayed for 3 hours, poor communication explaining change of boarding times that were constantly pushed back."
Pros: "Crew was nice, snack and drink access is a plus"
Cons: "Delayed departure and then long wait to deplane due to ground crew issues on arrival. Arrived too late to use public transportation to get home and had to take a cab which is expensive and annoying."
Cons: "Boarding took a long time. We were waiting in the tunnel for longer than usual."
Cons: "Tv controls on armrest are a bad design. Seats aren’t too comfy."
Pros: "We traveled MINT and really enjoyed the crew and our option to board first. My wife is walking disabled and we had wheel chair service right to the door of the aircraft."
Cons: "When we arrived in Boston, we sat on the tarmac for almost an hour waiting for an available gate. Then when the walkway was secured, no one was there to meet my wife with the wheel chair until all the passengers had disembarked. The delays stressed us out and we had a limo waiting for us."
Cons: "I didn’t get to pick my seating when I booked the flight (probably because the flight is so close to Christmas) me and my friend were put in middle seats (him in the row behind me) it was very hard to sleep that way. It would’ve been nice to be put together seeing as I bought the tickets pretty far in advanced, or at least have gotten better seats."
Cons: "In a long flight, one pack snack and a ken of cold srink is not enough."
Pros: "Ease of boarding. Comfortable seating"
Pros: "Overall service was very good."
Cons: "I normally fall asleep on these flyghts, but For a red eye this plane was too small and seats uncomfortable to sleep."
Cons: "Entertainment system kept shutting down and because the controls were under my elbow it was impossible to not keep hitting it causing the channels to change."
Pros: "flight ok good, service good"
Cons: "they lost 3 of our suitcases took 3 days to get 2 and one is still not accounted"
Pros: "Clean plane, comfortable seating"
Cons: "Nothing specific was bad about this flight experience"
Pros: "Onboard amenities"
Cons: "Flight was delayed 3hrs....some kind of flight credit should be issued for delays of this kind of delayed specially on an overnight flight!! Last flight of the day and no other alternatives!"
Pros: "On board amenities"
Cons: "Flight was three plus hours late...not acceptable! My fiancee was similarly delayed a few days earlier."
Pros: "Even the pasa get next to me was awesome I liked it all"
Cons: "The wait to exit, but it wasn’t the airlines fault"
Pros: "Everything was great"
Cons: "No complaints"
Pros: "Comp snacks and sodas, legroom, tvs, hot towelettes in coach."
Cons: "At end of flight (which touched down 1/2 hour early) we lost savings due to malfunctioning jet way. Twice this week this happened! What gives?"
Pros: "Took off and landed on time. Efficient friendly personnel"
Cons: "Entertainment system was broken and I hoped to finish a movie I started on my way to my destination"
Pros: "Comfortable and cheap."
Pros: "I got a sprite and the tv was nice."
Cons: "too hot very uncomfortable and the the flight was delayed."
Pros: "The overnite flight"
Cons: "Price very high. It cost over $800 to get a direct flight. Robbery. That is for a Middle Seat! It was another $95 for a decent seat. These companies are thieves. Outrageous!"
Pros: "It is the shortest way Skopje / San Diego home for Us in both places. I have traveled with Turkish Air 4 times. I stay longer time and like the fact that they allow two suitcases check in. I like the hospitality beg with all needed . The food was good. The crew was helpful. The entertainment was limited. Overall it was good but not as comfortable as I would like for such a long flight. It is like a contract to "stay sited"90% of the time."
Cons: "On the way to San Diego long wait at the Istambul Airport over night not place to rest. All in all the crew was very helpful and food was good. The comfort in economy class was limited could not strech legs or sleep. I did request and filed out paper work for frequent fly ( last time 6 mos. ago) but did not get any word or credit for upgrading. In NY finding Jet Blue was hard. But we liked that new plane exept for the fact that there was no food service for 6 Hrs flight."
Cons: "Luggage claim took an hour to arrive"
Pros: "Many facilities and kind crew"
Cons: "Two hours late - Jet Blue allows too many "extra carry ons" which delay entrance and exiting considerably. Noticed so many people with an extra carry on as well as a backpack the same size as a suitcase. Staff no way as gracious as staff from Boston to San Diego I do make allowance that they too were delayed and probably fatigued."
Pros: "The smiley and friendly flight attendants. The warm hand towels offered near the end of the flight. Being able to watch TV shows."
Cons: "I miss the days when you received more than a small bag of snacks for food. No movies were ever offered on the flight--just TV shows. Cramped middle seat."
Cons: "We were delayed 1 hr getting on the plane but then over another hour on the tarmac while they continued to work on a technical issue they already knew about. They should not have let anyone board until it was resolved. We have two small kids and it would have been much better to have them in the terminal for that extra hour of waiting."
Cons: "the touch tv screens did not work . they were hard to control and scroll. the controls are located on the worse place(the arm rest) my neighbor kept changing my channels and volume every time they put their arm on the arm rest."
Pros: "The flight was very smooth and had little turbulence."
Pros: "Free in-flight WiFi service for all travelers on the plane. Many onboard entertainment choices available using individual LCD screen display. Many selections of in-flight meals and beverages available for purchase during your flight. Online seat selection and online check-in were fast and efficient. Additional perks for travelers available online."
Cons: "There was no food included in my flight."
Pros: "JetBlue never fails, one of the best airlines around"
Pros: "Love having wifi, tv and movies. No delays on this flight, which means that I arrived earlier than published flight times."
Cons: "Look out for broken phone jacks."
Pros: "I liked how comfortable it was space wise even without getting the extra space seats."
Cons: "I didn’t like that there were issues with the plane so we got delayed. Wish the seats went back further than 2 inches."
Pros: "The fact that I arrived at my destination. Leg room seemed above average."
Cons: "The plane was delayed for 40 minutes for no stated reason. The plane was antiquated with broken screen controls on the arm rest and tiny, low-quality screens. My buttons didn't work so I couldn't even turn the screen off for the duration of the flight let alone gain access to entertainment. I had to use my night mask so that I atleast didn't have to stare at Amazon advertisements for 5 hours straight on a broken screen. This was not a good introduction to JetBlue, and I would likely not fly them again. Not competitive to the quality or amenities of a major carrier. I wish I had read reviews of this company because delays and non-working equipment seem the norm for JetBlue."
Pros: "More room. Genuinely nice steward staff"
Cons: "Have to pay for a blanket. Snacks sold in packs rather than individual things."
Pros: "We pulled out a few min early and arrived 40 min early! Was great. Very smooth trip. Wifi very good compared to other airlines."
Cons: "A woman at the gate made me check my bag even though I know it fits in the overhead compartment because I do it all the time. We landed late and I had planned on not having to wait for luggage, so this was disappointing."
Pros: "We were running a bit late for our flight, so the employee at the check-in counter made sure we checked in as soon as possible! He even checked in an extra bag free of charge, so we could go trough security faster! Greatly appreciated!"
Cons: "My in-flight entertainment system didn't work. Even though they offered me a voucher for the troubles, it made my flight a bit boring."
minor delay, acceptable. paying for comfort+ absolutely not worth the extra cost for the most uncomfortable seat ever. lovely crew rescues the shortcomings of the metal bird!
No ear pieces for entertainment.
It was good that there was a vegetarian option for lunch in First Class. The sandwich was pretty good.
Cons: "The flight was more than 4 hours late making us miss our connections"
Pros: "Amazing crew very good service ."
Cons: "Chose my seat, instead of leaving it to the airline ."
Cons: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
Cons: "Missed flight due to unnecessary delays"
Pros: "Crew was great"
Cons: "flight was diverted an hour away for refueling because of weather over SLC. But SLC opened before we even landed at Grand Junction, CO. I had 8 mins to run between concourses to catch the next flight. My bags didn’t make the flight and have perishable food items. But it is what it is."
Pros: "Crew, exit row seat"
Pros: "The crew was wonderful, the food was great, the ride was wonderful."
Cons: "Boarding took a long time"
Cons: "Boarding the plane was a hassle as well as delays to Clean up and fix seat belts. Very u coordinated crew as well no one paying attention to what one was doing."
Pros: "Everything was great except for the man that smoked in the restroom on the flight to Atlanta."
Cons: "A man smoked in the restroom on the flight to Atlanta, and I didn’t see ANY kind of repercussions for his endangering all of our lives. I would’ve very much liked to see him detained for the remainder of the flight."
Pros: "Nothing more to say!"
Pros: "seating, food, service"
Pros: "That we finally arrived."
Cons: "That we didn't arrive even remotely close to when we were supposed to."
Pros: "crew was nice and pilot was informative."
Cons: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
Cons: "Flight was late to arrive and late to depart. Not many passengers but no service."
Pros: "Great crew on board!"
Pros: "Courteous staff."
Cons: "Having to check a firearm inside and having it looked at by non-tsa personnel."
Pros: "Everything went off without a hitch."
Pros: "Plane was clean, easy boarding, crew was kind and attentive."
Cons: "30 minutes late no explanations...."
Cons: "sitting next to a large dog and the wifi not working given i prepaid for it and actually selected the flight because it had wifi i fell hours behind on my work"
Pros: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Cons: "Trying too hard to fit as many as possible"
Cons: "Couldn’t pick my seat"
Cons: "The plane bathroom was old and junky"
Pros: "boarding process was good food was okay not great not bad entertainment was good flight attendants and service excellent"
Cons: "food could have been better but arriving to destination safely is most important"
Pros: "Free movies was nice, service friendly."
Cons: "Long flight but shorter than scheduled, awesome."
Cons: "They charged $300 for 3 bags"
Pros: "Pilot flew flawless crew kind and helpful it was a full flight and impressed helpful passengers to get on board was."
Cons: "Disappointed airplane not equipped with free movies. I bought ear buds on return flight for that purpose"
Pros: "On time. Good customer service. Easy route, no hassles."
Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pros: "They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge."
Pros: "What is the issue?"
Cons: "Flight delayed. Had to hurry to get to my train."
Cons: "The flight was over 20 minutes early"
Pros: "Boarding was easy"
Cons: "Arrived 15 mins late and then taxied for another 5-10 mins."
Cons: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."
Pros: "Service. Sweet attendant."
Pros: "Everything was excellent."
Cons: "Cant get used to cookies and drink service on long haul flight. Do not care for salable food choices so packed a sandwich."
Cons: "no legroom in a first class and expensive seat"
Pros: "Excellent crew"
Cons: "Leg room"
Pros: "The crew, and boarding quickly"
Cons: "The flight was packed. It was hot as we boarded. The seat was tight and uncomfortable"
Pros: "Helpful crew Good food"
Cons: "Our luggage came back damaged and open !"
Pros: "The crew is brilliant Punctual, spot on... 100% service delivery"
Pros: "Crew was good. Nice meals. Good entertainment..."
Cons: "Budget seats are a little close when the person in front of you leans back, but not the end of the world."
Cons: "I was at the end of a long flight, so exhausted and feel sea sick. I cannot give good comments for this since it was short but a little bumpy flight , i almost throw up at the end."
Pros: "Airbus 330 from Manchester to SFO was new, spacious and very comfortable. One of the best flights we’ve had across the pond."
Cons: "Transiting at Manchester between our Frankfurt to SFO flights was dreadful. They made us go through security and the inspectors were so incompetent they caused a huge back-up. Took an hour to get through. Avoid Manchester. Then they lost my luggage...still missing after a week."
Cons: "Arrived late due to bad weather in Houston, about an hour late."
Pros: "Not and horrible waited for 10hour before we board the last journey"
Cons: "Is horrible will not use kayak again we want to change the flight we were told not changeable"
Pros: "Crew was amazing."
Cons: "Nothing everything was great!"
Pros: "It was really nice having the bassinet for our little one."
Cons: "My wife encountered a rude attendant after simply getting up and asking for water."
Pros: "Crew very good"
Cons: "Could not check in online or get seat reservations in advance (other flights for journey allowed us to choose seats when we booked flights). This meant we were sitting separately and groundstaff suggested we were on standby, which we definitely weren't! Very irritating and unnecessary."
Pros: "Friendly and professional staff, comfortable and on-time flight."
Cons: "Clear up-front notification about first checked bag not being included in ticket price. This info did not appear at the time the booking was made. Very frustrating."
Pros: "Canceled and not rebooked untill 4 days later"
Cons: "Still waiting to fly"
Cons: "Highly recommended for efficiency"
Cons: "I was trying to extend my ticket but no one was answering my call last 2 days so I misssed my flight no refund nothing"
Cons: "The Cabin seating"
Cons: "40 minute delay in departure due to late arrival of incoming aircraft."
Pros: "Standard flight and comfort."
Cons: "Food was absolutely beyond horrible...and the crew would run instead of walk down aisles to wherever their dedtination was."
Cons: "No WiFi, seats had no cushion"
Pros: "Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise."
Cons: "Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one."
Pros: "on time, great cabin crew"
Pros: "The staff is good"
Cons: "The service for a wheelchair is extremely bad"
Pros: "Service oriented; kind smiles; responsive Pilot provided a smooth and fast flight."
Cons: "No complaints at all."
Pros: "Good customer service"
Cons: "Seat was not comfortable and food was not great"
Cons: "Manchester Airport couldn’t organise a bus to take us off the plane. Stuck on a landed plane for ever."
Pros: "Very professional!"
Cons: "The movie collection could be better."
Pros: "Crew was hospitable and flight was clean."
Cons: "We paid extra to have a bassinet as we were traveling with a baby. The entire row (a family) behind us was very sick, coughing, sneezing, and blowing their noses the whole flight. As we were concerned for our daughters health, we asked the flight attendants if we could lmove to the bulkhead that was open at the front of the plane. They wanted to charge us $500 EACH to move, even though the seats were open. One of the flight attendants even commented how terrible it was for our baby to have a row of sick people behind us, yet they refused to move us. Fast forward, our daughter ended up getting sick during our trip to Florence, and now my husband is sick. As such, we’ve had to miss out on things during our vacation. It would not have been difficult to move us to empty seats in the front of the plane, so we could use the bassinet we paid for. This small gesture would have made our flight and our trip much better."
Pros: "Not much at all"
Cons: "I was enquiringly about the transfer of my luggage from the Hurghada flight with sunexpress with one of the Lufthansa correspondents at the central fest and the guy was absolutely clueless. Needless to say- our luggage wasn’t in Manchester when we arrived. Had to travel back to Manchester to collect it 8 hours later as it was left in Munich. Not happy one bit"
Pros: "I have always liked Lufthansa; however, got put on an American Airlines flight due to a missed connection and there were no further flights until later in the afternoon. Had to change airlines and they assured me my luggage would follow me. It did not!!!! Too many security checks, switching from place to place and being herded like cattle was not too pleasant. Security people were rude and very busy talking to each other to tend to their jobs. One person would tell you to do something and the next person would give you completely different direction. They were arguing amongst themselves and not paying attention to one of the most important things.....customers."
Cons: "On AA flight there were two small children running up and down the airplane most of the flight. Very disturbing and no one could rest. They were playing chase, hitting everyone's seat, and screaming at each other quite a bit. Parents obviously did not discipline them at all. After waiting in the airport for a completely different flight and not know what to expect this flight was not a pleasant one. American Airlines had overbooked the flight and they were begging people to give up their seats. They had a weight problem due to fuel amount and when we were approaching DFW we were diverted to Houston because we did not have enough fuel to stay in a holding pattern. We sat on the tarmac for a couple of hours, refueled, several people got off the plane in Houston in order to make connecting flights and then we FINALLY flew back to Dallas"
Pros: "Left on time, arrived on time. Efficient service."
Cons: "None. The seats on this Airbus 320 were more comfortable on this leg than on the transatlantic leg of the journey."
Pros: "On time-well organized!"
Pros: "Both parts of flight was superb n/a"
Pros: "Good connection time and easy to get through security"
Cons: "Passports had to be checked and it delayed boarding. Everyone was frustrated"
Pros: "Everything! The service of the flight attendants, in full ugh entertainment."
Cons: "Everything was great. I would say that I didn't like the automation and self serve check in at Munich Airport not because it wasn't easy or efficient, but because I love human interactions. I know this is the way society is tending, towards automation, but I don't love it. I prefer to speak to a real person. Thank you for reading."
Pros: "2 hours delayed in Munich"
Pros: "They were average in terms of comfort and crew. You can only get so conofortable in economy class and the crew did what they were expected to. I did feel that my empty meal tray was left on my table for quite some time though."
Cons: "We had no individual entertainment on the flight, only very old CRT screens hanging from the ceiling, circa 1995. They did show movies but the sound quality was poor and my headphone jack did not work so I had to share with my husband. They offered no explanation for this, since their website clearly promises individual screens for international flights. When asked, the FA simply said "this isn't our usual plane for these types of flights." However, we had the same issue when flying to Frankfurt with them, so the company seems to just be lying. The food can barely pass as food. Everything was ice cold except the main dinner entree, even the bread. The only vegetable available throughout our 8+ hour flight was shredded carrots absolutely swimming in mayonnaise. The boarding process was exceedingly slow and they would not allow use of cell phones for boarding passes, although their check in provides the attachments. This required probably 1/4 of those boarding to have to step aside to another line for a paper copy. Again, no apologies or explanations from the company. Overall, I wish I had shopped around a bit more and chosen another airline. International flying is supposed to be somewhat enjoyable, even in economy class. Instead, this was the longest 8+ hours of my life."
Pros: "Changed planes, flight didn't get cancelled"
Cons: "2 hour delay"
Cons: "By the time my daughter got through security the gate had closed and her ticket didn't allow for any opportunity for her to get another flight. Would not book again using Lastminute.com, nor Lufthansa, as they provided a lack of service and no help for her to change her flight - even though the ticket was nearly €200 and she was clearly distressed and upset."
Pros: "Overall, was good!"
Pros: "as usual flight itself was okay"
Cons: "no major complaints"
Pros: "Faster then any other airline. Supersonic jet ..."
Pros: "I am a little bit disappointed with Entertainment for this flight. No update movies, more of them classic or old. Boarding are was not clean and crowded"
Pros: "Among the most comfortable economy I've ever been on"
Cons: "too few toilet facilities for the plane section--and curtaining off other sections so one couldn't go to them"
Pros: "Crew passed out drinks and food as passengers requested. Very very courteous and extremely caring. Airport, boarding, and everything else went flawlessly."
Cons: "I don't know whether it was the airplane or the seats, but something was squeaking for the entirety of the two hour flight"
Cons: "The fact that they gave my Aunt a hard time about the tickets that was bought for her, because we did not know that when a heavy person books a flight that they need one ticket and a xtra seat, but instead of working with her because she had two tickets they were very rude to her and told her she was not going to be able to come to america that when she got to Manchester she would have to go back to Germany. We were never told what happened to the other ticket since it was not used."
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Pros: "Impressive service... amazing crew, very friendly and professional"
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."
Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Pros: "KLM staff is great"
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Pros: "The service"
Cons: "The food."
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Pros: "We got to Amsterdam on time"
Cons: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Pros: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Cons: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pros: "Good flights. Good prices."
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Cons: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Pros: "Great crew service. Among the best ever."
Cons: "Long stop over at Schiphol. Too Long!!!!"
Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pros: "Loads of leg room"
Cons: "Loved everything"
Pros: "Flight attendants tried their best given what they had to work with."
Cons: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Pros: "Excellent service, excellent food."
Pros: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Cons: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Cons: "55 minute delay was not welcome."
Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Pros: "We really liked the KLM people, from the check in crew to the flight attendants."
Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Pros: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
Cons: "They didn't give any napkins out with the food which was weird."
Pros: "Delays and no proper customer service."
Pros: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Cons: "Only 1 drinks round on a 3h flight."