Daily cleaning, installation of cabin HEPA filters on flights from San Diego to Taipei
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Scores according to KAYAK customer reviews
Pros: "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
Cons: "Nothing really other then maybe a better selection of movies but I am not picky Great flight"
Cons: "The Entertainment screen could have been larger."
Pros: "Crew was attentive, food tasted great, the whole experience wasn't anything like the American style companies that try to shake you down for every penny and still get get ripped off."
Cons: "The whole experience was great for flying economy long distance. I will 100% be looking for Japan air as an option for any flight I do in the future."
Pros: "The crews were very kind and helpful."
Pros: "Very professional staff, smooth boarding process."
Cons: "Uncomfortably hot throughout flight. My entertainment system was out of sync, so some movies wouldn't play and the others would link to something completely different. My companion's systems appeared to work fine, so we took turns switching seats to use the one entertainment system."
Pros: "Sturdest were very kind"
Cons: "There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents."
Cons: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Pros: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Cons: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
Pros: "Great crew. I easy transfer!"
Cons: "Food was not great."
Pros: "even though middle seat, there was enough leg room to rest comfortably."
Pros: "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
Pros: "Very friendly and polite. Very helpful and on time."
Pros: "everything went well. food and service was great."
Cons: "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
Cons: "Bad seat near bathroom. Smelled like pee entire trip"
Pros: "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
Cons: "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
Pros: "The staff are always very polite and professional. Food was fine (better the past years). Everything was punctual and orderly."
Cons: "The seats were extremely uncomfortable. The gray ones were much better (San Diego to Narita) in comparison."
Pros: "Courteous and professional flight attendants"
Cons: "Long gap between meals. At least they could have provided juice or snacks in between meals"
Cons: "I know this isn’t really the fault of the airline, but there was a loud toddler sitting behind me. It was frustrating, because the mother did not seem to do anything to have her child be quiet. It makes it hard for everyone around them to have comfortable rest, especially as this was an overnight flight. I have flown over the years with up to 5 children and do know how hard it can be, but it is important to foresee the needs of the child. I wonder of the attendants could have been a little more firm with the mother to ask her not to let the child roam the aisle."
Pros: "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
Cons: "Entertainment system went down but the staff fixed it."
Pros: "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
Cons: "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
Pros: "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
Cons: "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
Pros: "First about the price of the ticket, and the survis in the plane"
Cons: "Actually nothing is my dislike things."
Pros: "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
Cons: "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
Pros: "The flight crew was incredibly kind and attentive"
Pros: "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
Cons: "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
Pros: "The on board service was very pleasant. Enjoyed the movies on my seat's TV screen. Enjoyed the food very much!"
Cons: "First time on a 787 so was a little disappointed the economy class seating was still a little cramped, the in-flight entertainment and service made up for it though."
Pros: "The crew will treat you with respect even if you fly with economy class like myself Superb food Great movie selections Cheap wi-fi"
Cons: "I cannot find one thing I did not like"
Pros: "Service was amazing. Flight attendants were very..attentive!"
Pros: "Crew was very nice, movie selection was great and the 787 is a nice plane"
Cons: "Not a lot of room to move around (seat size) and need more bathrooms only had 4 for about 100+ ppl"
Pros: "Very nice , good service"
Pros: "What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies."
Pros: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
Pros: "All were very polite and were very through when checking the cabin before departure and landing"
Pros: "Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)"
Cons: "I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature."
Pros: "Curteous and pleasant."
Cons: "All packed the plane. Tight."
Pros: "Glad to make it to Japan safely and back in one piece"
Pros: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Cons: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Cons: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Pros: "prompt check in , ample baggages allowances, food and overall steward services."
Pros: "Seats were comfortable and plenty of leg room. Food is much better than US airlines and so as the service! Will fly JAL from now on."
Pros: "The seat have enough legs room,I'm 181cm usually feel uncomfortable when I take airplane to somewhere, however Japan Airline offer really good service and comfortable seat."
Pros: "Everything worked as planned."
Pros: "JAL ' service is nice."
Cons: "I didn't like MSG in food."
Cons: "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
Pros: "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
Pros: "I had only 30 minutes transaction time at Busan airport, and was not sure that I could catch my plane. The crew at the airport were very helpful, and a lady brought me to the security gate, and run out and checking in for me. With their help, I was able to catch the planes and arrived my destination on schedule. Thank you so much."
Pros: "Crew service"
Cons: "Food and not so updated movies in entertainment."
Pros: "I liked that the seats were a 2-4-2 configuration. Most American carriers will have a 3-5-3 seating configuration. JAL has won some prestigious seat awards in 2015 for innovation and comfort."
Cons: "The JAL website specified most trans-atlantic flights with the newer and more spacious seating in Premium Economy. Departing from San Diego, this was only an option once a year I was told at the check in counter. I was counting on extra width and legroom as I am 270 lbs and 73" tall. I was disappointed that these up-gradable seats were not available. I also did not like that we sat on the Oksaka tarmac at a divert airport from Narita (Tokyo) and were not given an option to leave the plane and find alternate transportation of our choice to get us to our destination. I understand the high winds and bad weather was not allowing us to land on time, but we sat on the tarmac for 2 1/2 hours and then left to fly into Narita 5 hours late."
Pros: "The crew took care of us during a strange virus affected flight."
Pros: "Again, the crew was extremely polite and accomodating. I’d fly with them again!"
Pros: "On time departure and earlier arrival of the airline Thumbs up for the pilot for smooth landing and take off Food is so delicious Stewardess are very respectful Will fly again with ANA"
Cons: "None so far"
Cons: "This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15"
Pros: "The seat was great."
Cons: "Overall, it was a great experience. Boarding is very fast compared to US airlines."
Pros: "Flight attendants were amazing and so service oriented!"
Pros: "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
Cons: "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
Cons: "Bigger seat, but compared to other experiences it was very good."
Pros: "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
Cons: "Not much"
Cons: "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."
Pros: "Crew - excellent service orientation"
Cons: "No storage space for small personal items like phone, magazine etc International Food choice very limited size of seats small"
Pros: "Never take it"
Pros: "Empty seats"
Cons: "Only snack No entertainment No chargers"
Pros: "I liked how much leg room we had. I also liked the movie selection and the food."
Cons: "It would have been nice to have water more frequently during the flight."
Pros: "Great service, great flight"
Cons: "Warm not much as."
Pros: "Staff were amazing."
Cons: "Nothing great experience!"
Cons: "Nothing. It was perfect. Comfortable, cute stewards"
Pros: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Cons: "No problems."
Pros: "Excellent service. Good food. Great entertainment selection."
Cons: "No free WiFi"
Pros: "Good service"
Cons: "baggage was broken."
Pros: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Cons: "Didn’t care for the food nor movie choices."
Pros: "Not crowded"
Pros: "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
Cons: "There was nothing I disliked."
Pros: "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."
Pros: "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
Pros: "Great legroom, intuitive design down to the details, amazing crew. What a showcase of what Japan has to offer"
Cons: "late again and hot in the cabin. sat on the runway for a while again"
Pros: "The leg space of the plane"
Cons: "Some crew hard to understand they English"
Pros: "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
Pros: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Cons: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Pros: "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."
Cons: "The flight was delayed 9 hours! I had to make other arraignments so I wouldn't miss my conference. I lost money because of the great delayed."
Pros: "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."
Pros: "Comfortable. Excellent service."
Pros: "Food was excellent. Very polite and helpful staff. Clean restrooms."
Cons: "Seats barely recline. Impossible to sleep without hurting neck. Good but low number of Indian/Hindi films."
Pros: "Good food and service"
Cons: "Delay too much time"
Cons: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
Pros: "Great service and great food"
Cons: "No complaints from me"
Pros: "Very comfortable"
Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Pros: "One of the best inflight meals. They serve snacks on top of main meal."
Cons: "The shuttle bus to the plane was crowded. Limited movie options."
Pros: "ANA is always prompt, even when there are delays. The flight attendants are always kind and polite."
Cons: "Today's flight was delayed and set back arrival by twenty minutes."
Pros: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
Pros: "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
Cons: "Not much all good"
Cons: "I understand it was only an hour flight but I would've appreciated a snack of some sort"
Pros: "Very nice and pleasant staff"
Pros: "I liked the food and the personal television you get. You can play video games on it which was cool."
Cons: "The wifi cost $20 for the whole flight. Pretty expensive compared to other airlines!"
Pros: "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
Cons: "I liked everything, everything was excellent"
Pros: "Very courteous crew and seats are comfortable."
Cons: "For an economy seat it’s good enough for me."
Pros: "I got upgraded to business seat on the way from danang to seoul:)"
Cons: "Food was not that good"
Cons: "The gate change notification on my phone was excellent"
Pros: "Crew was really helpful."
Cons: "There could be a vegeterian food option."
Pros: "Crews are amazing"
Pros: "Efficient check 8n process and great on board entertainment options."
Cons: "Too cold"
Pros: "The service was nice, they had good food and enough meals unlike some airlines."
Cons: "I was uncomfortable and couldn’t sleep so I can’t give this flight full stars, but I can’t really blame anyone either. Wish there more more movies to take up some time."
Pros: "on-plane flight operation is very good"
Cons: "back-office support is very poor. for example they sent me an email before the departure date in Korean only."
Pros: "Excellent ethnic Korean food. Attendants were extremely polite and and professional."
Cons: "Mass Boarding procedure was inefficient. Same Airline boarding out of Chicago had groups according to sets of row numbers, and was much more efficient. Should use in all cases."
Cons: "Big delay for more than one hour."
Pros: "Excellent service and beautiful flight attendants."
Cons: "The burrito snack did not taste good."
Pros: "Everything the service was the very best."
Cons: "No enough movies to watch."
Pros: "the very punctual flight"
Pros: "Delicious food."
Cons: "food was bad. They have to serve food more than twice for a 14 hour flight. We were starving."
Pros: "Great service, good room in economy."
Pros: "The crew was friendly and helpful."
Cons: "Flight was delayed by over an hour, (because of a "connection"? What does that even mean?), food was poor, seats worn and uncomfortable, no personal TVs on an international flight, no alcohol (even for purchase)."
Pros: "Though short flight, flight was on time, food was reasonable, attendants were kind and polite."
Cons: "Nothing in particular."
Pros: "Food and flight crew"
Pros: "I enjoyed the USB charger available at my seat."
Pros: "Good service, boarding on time, got to destination earlier than expected"
Cons: "The air conditioning wasn't quite working, maybe the plane was too old"
Pros: "Though not particularly personable, Flight attendants were generally efficient at their tasks. i.e. No mistakes with pre-arranged special meal requests."
Cons: "1) The ground staff in SEA never said a single 'please' or 'thank you', let alone any eye contact or even a mere 'you're welcome' in response to my expressions of thanks; I was made to thoroughly feel like a mere transaction. Clearly, Asiana severely needs basic manner- training for its staff. (this isn't the 1st time I've experienced rudeness from Asiana staff, but I just ignored it & chucked it up to their tired busy working days.) 2) We sat on the tarmac for an hour, exactly. We departed 1 hour later than scheduled, despite a short connection, which they, themselves, scheduled into this flight! ..."
Pros: "Good leg room. Short flight 1.5 hours."
Pros: "Having a full meal on a short (2 hour) flight was a nice surprise."
Cons: "When we landed in Tokyo, didn't have a gate and had to ride a bus back to the terminal. I haven't had to deplane outside since the 70's."
Pros: "Food given even though it was a short flight"
Pros: "Helpful staff who regularly cleaned restrooms."
Cons: "Minimal, unhealthy meals. Poor choice of beverages (no cartons of milk) and gloopy fried fish that was all batter. Tpe-Seoul meals were perfunctory boxes with no choices besides malodorous rice. Entertainment was very thin on movies and (jazz/classical) music, and the preview window was about one by two inches, ludicrously small. No English subtitles on most world or Asian movies."
Pros: "Asiana's pilots? Awesome they are fantastic when it comes to landing ang taking off? Very very smooth you don't feel it you don't feel a bump , that's one thing I like and the best quality of this airline! Fantastic ... I have taken asiana airline all the time"
Cons: "Sometimes food but it's okay."
Pros: "Really nice staff; somewhat hard to understand their English."
Cons: "Seats were not real comfortable. Korean food selections were good but the American selections, not so good."
Pros: "Great service. Good meal."
Cons: "Slight delay of 1 hour, late inbound aircraft (weather)"
Cons: "A crew never gave me my can of soda"
Cons: "not enough water provided old outdated plane, seats not very comfortable"
Pros: "The crews are friendly and Helpful staffs."
Cons: "Chairs is not comfortable. It so hard!!!"
Pros: "I love the a380 airbus!!!! U also helped me with my knee needs...i needed to keep rt knee straight"
Cons: "Got sick from veg food"
Cons: "Entertainment console was broken."
Pros: "The gluten free meal was much better on this flight and the ladies were pleasant as usual."
Cons: "Less entertainment offerings compared to our 10hr flight but other than that, all went well."
Pros: "Movie and entertainment selection were solid. Legroom was decent. Food was above average, but nothing special."
Cons: "Seats were uncomfortable, not enough cushion, very bad on a 22 hour flight. Only beer and wine available. very long layover, almost 6 hours."
Pros: "For 14 hours, it was passable. Food surprisingly good (only chose Asian selections; Western food looked dismal). More movie options would be nice."
Pros: "Love flying with Asiana smooth flight, good service always"
Cons: "Been flying with them but was not given legroom when we requested it, hard to make seat request online"
Pros: "very polite and helpful crew"
Cons: "timing of this flight us last in line behind a huge crowd in immigration. Didn't get thru customs until 11:50pm!!"
Pros: "The configuration of two seats on the sides convenient when flying with a partner."
Cons: "Service effecient but lack warmth. Food choice limited, no vegeterian option ."
Pros: "as above"
Pros: "Crew was attentive and the food for economy was good."
Cons: "13 hour from Seoul to NYC and the crew never once went into and took care of any of the four bathrooms in the lower cabin in economy class. On the flight two weeks before from JFK - they did a great job on the bathrooms.On both flights there was no need for the constant interruptions telling us to put the seat belts on. Just turn on the light no need to make an announcements in two languages."
Pros: "The flight attendants were responsive and polite. The foot rests at the economy seats were a nice bonus. The bathrooms were well stocked and mostly clean. The entertainment was OK. There were mostly action movies which aren't my thing."
Cons: "The check-in line was about an hour long. There were way too few people at the counters for a very large plane. I pre-weighed my bags on scales that weren't being used and moved things around. The really stressful part was my carry on bag. It was overweight and transferred things to my handbag and into my suitcases as much as I could. The only things in my carry on were my laptop and medication. It was still 2 kilos overweight. I appealed to the manager who said I had to check it. Checking a bag with my medication would be dangerous to my health and we know they wouldn't reimburse me for the theft of my laptop. The manager, Yeonju Lee (first name may be spelled incorrectly) was completely inflexible and devoid of compassion as was the check in agent. They said the restriction was due to security measures, which is a lie. I've traveled all over the world with carry on over 20 pounds and there has never been a problem. They said I had to correct the problem in 7 minutes or I would not be allowed on the plane. Ultimately, I almost missed the flight. I had to ask people in the security line if I could go ahead of them. If I can avoid it, I will never fly Asiana again. The seats are hard as rocks which is difficult for a 14 hour flight."
Pros: "The pilot made safe decisions for the benefit of his passengers. There was foul weather in Manila so we landed and refueled in Clark and then headed for Manila. The ride was mostly smooth considering there was turbulence. We had smooth landing. Really appreciate the pilots of this flight."
Cons: "Food service was not as expected, probably because we heard so many good things about it that when we actually had it, it was okay but not as great as one imagined it might be."
Cons: "Waiting 15 to 20 min after boading with no air conditioning. Temperatures approached 90deg F, which is unhealthy for elderly passangers and very risky."
Pros: "no TV in the seats"
Pros: "Aside from being late in boarding the plane the food flight and staff were good."
Pros: "I have never had a bad experience with Asiana. They are consistently great."
Cons: "The touch screen did not work properly"
Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"
Cons: "Klm is the best, even on a 40min they served small breakfast."
Pros: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Cons: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Pros: "Light snack and complementary wine"
Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Cons: "You are almost always late!"
Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Pros: "Booked extra room seat which gave me good room for seating"
Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."
Pros: "good service"
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "great choice of entertainment content, friendly crew"
Pros: "Everything - Checkin, crew, food, entertainment"
Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Pros: "They were awesome."
Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pros: "Spacious cabins, friendly service"
Pros: "We really liked the KLM people, from the check in crew to the flight attendants."
Pros: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Cons: "Cabin noise and air conditioning too cold, didn't sleep well"
Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
Pros: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
Pros: "Captain was updating us with the delay status."
Cons: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
Pros: "In general, it was ok"
Cons: "Yet again it was flight delay from KLM side."
Pros: "Entertainment, cabin crew great."
Cons: "Seat layout may now be standard but is still cramped."
Pros: "Economy class product offers good value for money."
Cons: "Boarding processes could be enforced consistently."
Pros: "Staff was excellent. Entertainment options pretty good."
Cons: "Seems very dated. Business Class felt cramped and not very luxurious."
Cons: "Need more space"
Cons: "Delayed missed connection arrived many hours late"
Cons: "Don’t get the egg salad breakfast sandwich. It’s got more turkey and cheese than egg salad."
Pros: "Everything but the smiling, smile more !!"
Cons: "everyone needs to smile more. This is the job they chose, a smile goes along way!"
Pros: "Not a lot"
Cons: "Email flat attend it was very rude to a handicapped gentleman."
Pros: "Comfortable seats"
Cons: "Free BBQ DINNER"
Cons: "Damaged one baggage, and delayed arrival of other baggage for 2 days that forced me to cancel a following trip."
Cons: "Connecting flight was delayed over 3 hours for system failure on original plane, after boarding. Gate was changed 4 times after that."
Cons: "Seat pitch was too tight, especially when the person in front of me pushed their seat back."
Pros: "Absolutely nothing"
Cons: "Crews service"
Cons: "3 of the crew Members were extremely rude... snarky remarks when asking very simple questions... We are supposed to have a good experience as a costumer. Not my fault the crew might be tired or having a bad day."
Cons: "delayed/not on time"
Cons: "Delayed, bumpy and staff didn’t look for headphones"
Pros: "Comfortable chairs"
Cons: "Pilot's skill level and ability - lots of maneuvering and a very poor landing"
Pros: "The flights didn't have any delays"
Cons: "Seat wasn't comfortable."
Cons: "Surprised to see they charge $50 carry on fees at the gate."
Pros: "Courteous staff! Very accommodating."
Cons: "The company did great, no complaints."
Pros: "The flight was great--good food, good service, good entertainment, on time."
Cons: "They lost our luggage. Four people traveling together arrived in Phnom Penh, but our luggage didn't. It took almost 2 days to be reunited with our luggage."
Cons: "Racist gate agent made me check my baggage even though it fit."
Cons: "The crew looked very bored."
Pros: "Staff at SAN was good helpful. Check in was seemless."
Cons: "Wishing that they would serve something to drink — even if I would have to pay for it. Flight attendant gave me wrong directions and I left for another terminal while my carry on luggage (which had to be checked) was still at the gate. I had to wait until it arrived at baggage claim."
Pros: "Take-off and landing were smooth."
Cons: "Was not able to track the progress of the flight on the monitors No entertainment Seats do not provide comfortable leg room"
Pros: "Smooth ride"
Cons: "Not accessible. The tv wasn’t captioned"
Pros: "Flight was great. Seats were roomy and comfortable. There was a free in flight movie. It was easy to go to the restroom."
Cons: "No space in overhead cabin near my seat. I had to go to the back of the plane to find room for it."
Pros: "Service in coach was nice and attentive."
Pros: "Priority boarding."
Cons: "Connection from SAN to PHX seemed cheaply made."
Cons: "Staff was rude and accoutable for delayed flight and lightning striking plane while we were in the air"
Pros: "Flight was on time."
Cons: "De-boarding was slow"
Pros: "Quick little trip from San Diego to Phoenix. Crew made the extra effort to keep the plane cool despite the 120 degree temps in Phoenix."
Pros: "Flt time!"
Cons: "Boarding announcer was rude"
Pros: "On time departures and arrivals. This domestic first leg of the flight had fairly good leg room and seat width."
Cons: "Seat was awkward. Staff didn't respond to 2 calls of with the button. Air seemed exceptionally dry and was oddly warm."
Pros: "Exceptional customer service"
Cons: "No food no entertainment so that's the only reason I gave 1 star to those"
Pros: "I likes that I was able to pick my seat for the same price."
Cons: "Taking 2 shuttle buses to transfer from AA to PAL."
Pros: "Easy boarding, nice & quiet customers & crew & darkness made it easy to sleep a bit on this red-eye flight."
Cons: "Lots of turbulence."
Cons: "No choice in food. Flt attended said he would try to find a sandwich or snack left over from coach but he never offered anything."
Cons: "We have American Credit Card we thought we were told we would be in Group 1 NOT Group 5!"
Pros: "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
Pros: "The crew tried and did as good a job as they could with what they had to work with."
Cons: "The shuttle transportation didn't give me any information about baggage claim, took me 45 min to find the right baggage claim! So frustrating."
Cons: "American dropped the ball when my 77 year old Mother was not met with a wheelchair. This is inexcusable! She was in tears and no one seemed to care! They were nice enough to let her change from a window to an aisle."
Cons: "The customer service and the lack of assistance from the airline ground staff was horrible ."
Pros: "Seats reclined, beverage service."
Cons: "Wish movie would have been a better movie, not animated."
Pros: "At 6' 2" I was surprised that, with the seat in front of me not reclined (and fortunately no one ever did), my knees actually had a bit of room and were not pressed into the seat back in front of me. That and the flight schedule went smoothly - everything was on time."
Cons: "Maybe a couple of other sandwich options might have gotten me to pay for one."
Pros: "Kayak did not refund or have an option to exchange my ticket for a later time in the year."
Cons: "My tickets were 415.00 and I wanted to change the dates and couldn't since I bought from a third party I had to pay an extra 400."
Pros: "The staff was friendly and helpful"
Cons: "There was a ton of turbulence"
Cons: "You need to add a not applicable choice to your list. I did not eat the snacks offered on the flight nor was there any entertainment that I could find."
Pros: "On time"
Cons: "Food. Cold breakfast sandwich. Really? Cold bacon and egg."
Airlines flying from San Diego to Taipei have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from San Diego to Taipei
Masks required on board, masks provided on flights from San Diego to Taipei
Social distancing seating
Middle seats unavailable to book on flights from San Diego to Taipei
Testing for antibodies, testing for symptoms for flights from San Diego to Taipei
Waiving of change fees. Search flexible flights from San Diego to Taipei