Cabin Crew was excellent. They took care of everything requested. Flight was good
I didn’t know that my connecting flight from Japan to Hawaii was at a different airport - arrived in Haneda (ticket said Tokyo but didn’t notice the airport name) and had to get my bags and go out of immigration and back in to go to Narita airport 2 hours away. Such a hassle and SOOO confusing and complicated. Check your airports IN ADVANCE and NEVER book if you have to change airports. 40+ years of flying and first time had this. Never again. ANA is great but booking agencies will sell you a connection that you have a good chance of missing - even under the best circumstances.
I was charged $200 for a 2nd checked bag, which is unreasonably high and feels like price gouging. Other than that the experience was excellent.
The ROOM was great. We would love to have it on all of our flights. LOL
I would prefer to fly with Japanese airlines over American ones. They have better food and service overall
United Airlines crew members do not know how to deal with emergency situation that caused our flight delay. For example, they should have asked the maintenance or seat belt repair personnel to come and fix the seat belt while they were looking for a volunteer to book another flight.
I always take ANA because of the great service and overall experience.
Entertainment and food is best. I love to use ana for a lots japanese movies…. Food was best
The organized check in , the delicious meals, in flight entertainment selection and most of all the friendliness of the flight attendants with prompt and personalized service..
First trip from Tulsa to Houston by air. It went by quickly. I watched half a movie and continued the rest on the next flight. Staff was considerate and helpful.
Excellent service, excellent food and beverage options, plenty of leg room
Checking in as an international flyer is a bit tedious
I was so hungry , from Boston to Tokyo, only 2 big food .
Good experience for economy transpacific. Reasonable comfortable seats. Food was not as good as I expected or had on other prior transpacific flights but likely attribute that to rising cost of supplies. Staff is courteous. Overall, very good.
Good the crew was nice very kind and very helpful
Crews are rude and short. Example: after my drink and was ready to prep my bed to rest. I tried to give my empty glasses to the steward while she was playing her card game on her iPad. The steward told me to take the glass back to my table instead of taking the glass out of my hand. Compare Japanese steward it’s like heaven and hell.
I felt that the customer service improved compared to a several years ago.
I traveled business class from Lax to Narita flight Jl61. The crew was attentive and polite. Food was good quality and service was as it should be. Narita to Bengaluru Jl753was another story in business class. The cabin was darkened for the 9hr:30min flight, food was mediocre, service was below standard and crew can't speak English to save their lives. When you ask for noodles soup from Ala carte they gave cup of noodles while Lax to Narita i was served the best Ramen noodles in a big bowl. Why the disparity on this leg of the journey.....or is it because there were mostly Indian passengers and it really did not matter to Jal to bother as its a poor country and Indians refrain from speaking up? A good airline but differentiation like this brings their reputation and business down.
highly recommend for trip to japan only reason why i gave good not excellent is because their selection of movies and tv shows in English is more limited .
We asked for Hindu vegetarian meal in advance and the quality of the food was horrendous. Never flying JAL again!
Again, very smooth and all of the Alaska folks were great. They continue to meet all my needs.
The whole experience went smoothly with no hitches along the way.
My Alaska Airlines return flight, although worked out in the end, didn't start off well. The initial plane that my family and I boarded was grounded because of a mishap that happened to one of the engines and everyone on board had to disembark the plane. Thankfully we were accommodated with a another plane but our initial flight was supposed to have departed at 11 pm San Diego time for Orlando but instead we ended up leaving at 1:40 am San Diego time. All Passengers were informed that part of the delay was that the plane had to be inspected by the captain, the food had to be stocked and the individuals responsible for fueling the plane left for the evening and had to be summoned to return to fill up our. The Alaska Airlines crew at the airport and on the plane were awesome and apologetic. I know that the crew wasn't responsible for the mishap of the engine but I think in the future the airline should offer a complimentary drink or (1) item of food other than pretzels, nuts or chips to all passengers since we're not to blame for the extreme set backs. The airline in general is good and I recommend to all flyers.
Late leaving so threatened our connection in Vegas to Seattle. We did make up time and made our connection.
Dropping off of the checked bags took way longer than it should have. The agent for the pre-tagged and ready to drop off line was gone and didn't come back for about 15 minutes. The other bag check lines were barely moving. Agents were standing around and not much was getting done. Everything else about the flight was great.
Was late but $50 voucher was great benefit of the summit card.
See previous. It was the flight from Honolulu to Kapalua that was cancelled.
I truly appreciated the kindness and attentiveness of the staff and flight attendants. They did their best to be prompt with departure times to San Diego and back to New York! Alaska Airlines ... you are awesome!!
I've never flied them before but liked them. Weather was bad so a little scarey but they did a great job landing.
I recently traveled with my service animal, and before boarding, a gate agent kindly arranged for me to have an empty seat next to me to give my dog more space. However, once on board, a male crew member spoke to me in a rude and loud tone, insisting my dog stay on the floor or my lap—even after I explained what the gate agent had approved. His tone and behavior were unprofessional and made me feel uncomfortable in front of other passengers. I understand and respect airline policies, but I would appreciate if this could be reviewed to ensure better awareness and sensitivity toward passengers traveling with service animals. Thank you for your understanding.
The flight crew where really good. Better then the crew from BNE to SFO
Food should be changed in menu Many muslims travels in this airlime they need to add one Halal meal
left on time, reasonable boarding process arrived early luggage came out quickly
Some flight attendants were great others were cranky. Seats were very tight and sitting on an aisle was very hard as the carts and people walking constantly bumped shoulder and arm.
It was great with United overall except for two things. 1) It was a 5-hour flight and we were with kids, so we were asking for extra snacks. They were extremely reticent to dole them out even though there wasn't any meal and the kids were starting to hit their limit towards the end. 2) Baggage didn't arrive until 80 minutes after we landed.
Going to Tokyo was not so good. Back to Detroit was excellent.
I’m so sorry, I can’t remember her name, I believe it was Dimpti. She was stellar, also a mature Asian flight attendant, lots of flowers in her hair, just as amazing! But literally the crew was AWESOME . Only downside is there weren’t any charging outlets. Maybe I needed to ask a flight attendant , but it would’ve been nice to have one easily accessible.
I boarded flight UA#1318 at Sacramento International Airport going back to Houston TX. The flight was scheduled at 5:10am. I was able to check in virtually using the United Airlines app. When I entered the airport, there was no one outside assisting with checked bags as it was for Delta Airlines. Immediately upon entering, there was a LONG, EXTREMELY LONG line to the kiosks to get boarding passes. I stand in line to get boarding passes then had to move to ANOTHER EXTREMELY LONG line to get my bags checked in. While standing in this line, we noticed an agent taking customers to 3 at a time to her station to check their bags in. Lucky for me, she called me back, checked my bags for me and I was on my way. I then encountered another long line at the TSA check and to avoid I ending up having to sign up for CLEAR to bypass it. So glad, I did.,...Both of my flights were great with no issues, butthe check in progress at Bush Airport was so much smoother. Check-in at SMF airport needs to be anaylzed and corrected. Do better United, I know you can....thanks
Pushed back only to get deplaned due to a tire damaged by ground crew. They did at least go pretty fast. The bathrooms should be banned under the Geneva convention. No room to even sit straight on the toilet. The under-seat entertainment units block what little leg room there is.
United airlines has the best customer experience from booking to arrival. I always fly United airlines. The mileage program is excellent
The flight left late and I didn’t get a glass of bubbly upon boarding (which I’m used to when booking business class on other flights), but otherwise it was a pleasant flight with lovely, helpful crew members and I enjoyed my meal.
Couldn't fit knees, only 1 toilet working, didn't get anything to drink cause the stewards were not able to get to us
Flight was canceled for a reason they knew hours before but did not mention. Next the gate chnage from 37 to 38 at least 10 times. Ridiculous.
The flight from SFO to YVR was delayed and my bag did not make it to my next flight from YVR to SYD. It took almost 3 days after I landed to get my bag and when I got it, it was filled with dust
This flight with a lot empty place , and I have more room, feeling comfortable.
Great check in process in LA and good service The check in process as well as at the gate is way better in the US versus canada 🇨🇦
All attendents were very efficient, pleasant and happy. Everything went smoothly. The seats could have been wider. There could have been more free food instead of just one small bar.
Snacks were just placed and many people were hungry and unaware they were available. Ran out of water bottles. Attendants not available. Missed entire meal.
I liked a lot , the flight attendant so nice ,the seat very comfortable I enjoyed the flight , I will do it again with Air Canada,
The cabin crew was professional and there were plenty of movie choices, but the food was a bit sub-standard.