|September||Best time to beat the crowds with an average 16% drop in price.|
|December||Most popular time to fly with an average 21% increase in price.|
Average price of a round-trip
|$882||(avg. price over the last 2 weeks)|
Good deal for a round-trip
Japan will allow foreign nationals moving to the country to study, work or to join their family. All arrivals must present a negative COVID-19 test result issued within 72 hours of their flight departure time if they have visited these countries. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 11h 35m.
In the past 3 days, the cheapest round-trip tickets were found on Air Canada ($538), Japan Airlines ($628) and Multiple Airlines ($664).
For San Diego to Tokyo Narita Airport, Wednesday is the cheapest day to fly on average and Tuesday is the most expensive. Flying from Tokyo Narita Airport back to San Diego, the best deals are generally found on Tuesday, with Friday being the most expensive.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from San Diego to Tokyo Narita Airport.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Tokyo Narita Airport from San Diego is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Tokyo Narita Airport with an airline and back to San Diego with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Tokyo Narita Airport from San Diego up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Very professional staff, smooth boarding process."
Cons: "Uncomfortably hot throughout flight. My entertainment system was out of sync, so some movies wouldn't play and the others would link to something completely different. My companion's systems appeared to work fine, so we took turns switching seats to use the one entertainment system."
Pros: "Sturdest were very kind"
Cons: "There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents."
Cons: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Pros: "Great crew. I easy transfer!"
Cons: "Food was not great."
Pros: "everything went well. food and service was great."
Cons: "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
Pros: "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
Cons: "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
Pros: "The staff are always very polite and professional. Food was fine (better the past years). Everything was punctual and orderly."
Cons: "The seats were extremely uncomfortable. The gray ones were much better (San Diego to Narita) in comparison."
Pros: "Courteous and professional flight attendants"
Cons: "Long gap between meals. At least they could have provided juice or snacks in between meals"
Cons: "I know this isn’t really the fault of the airline, but there was a loud toddler sitting behind me. It was frustrating, because the mother did not seem to do anything to have her child be quiet. It makes it hard for everyone around them to have comfortable rest, especially as this was an overnight flight. I have flown over the years with up to 5 children and do know how hard it can be, but it is important to foresee the needs of the child. I wonder of the attendants could have been a little more firm with the mother to ask her not to let the child roam the aisle."
Pros: "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
Cons: "Entertainment system went down but the staff fixed it."
Pros: "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
Cons: "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
Pros: "First about the price of the ticket, and the survis in the plane"
Cons: "Actually nothing is my dislike things."
Pros: "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
Cons: "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
Pros: "The flight crew was incredibly kind and attentive"
Pros: "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
Cons: "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
Pros: "The on board service was very pleasant. Enjoyed the movies on my seat's TV screen. Enjoyed the food very much!"
Cons: "First time on a 787 so was a little disappointed the economy class seating was still a little cramped, the in-flight entertainment and service made up for it though."
Pros: "Service was amazing. Flight attendants were very..attentive!"
Pros: "Crew was very nice, movie selection was great and the 787 is a nice plane"
Cons: "Not a lot of room to move around (seat size) and need more bathrooms only had 4 for about 100+ ppl"
Pros: "Very nice , good service"
Pros: "Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)"
Cons: "I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature."
Pros: "Curteous and pleasant."
Cons: "All packed the plane. Tight."
Pros: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Cons: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Pros: "prompt check in , ample baggages allowances, food and overall steward services."
Pros: "The seat have enough legs room,I'm 181cm usually feel uncomfortable when I take airplane to somewhere, however Japan Airline offer really good service and comfortable seat."
Cons: "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
Pros: "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
Pros: "I liked that the seats were a 2-4-2 configuration. Most American carriers will have a 3-5-3 seating configuration. JAL has won some prestigious seat awards in 2015 for innovation and comfort."
Cons: "The JAL website specified most trans-atlantic flights with the newer and more spacious seating in Premium Economy. Departing from San Diego, this was only an option once a year I was told at the check in counter. I was counting on extra width and legroom as I am 270 lbs and 73" tall. I was disappointed that these up-gradable seats were not available. I also did not like that we sat on the Oksaka tarmac at a divert airport from Narita (Tokyo) and were not given an option to leave the plane and find alternate transportation of our choice to get us to our destination. I understand the high winds and bad weather was not allowing us to land on time, but we sat on the tarmac for 2 1/2 hours and then left to fly into Narita 5 hours late."
Pros: "Well-appointed airliner. Good food, comfortable seats, wide range of in-flight entertainment. And, as always, extremely polite and accommodating attendants."
Cons: "Seats don't recline far enough for comfort. I would trade this for leg-room."
Pros: "Direct flight (SAN-NRT) is always nice. (I don't know why JAL always charges more than other carriers.) Check-in desk personal was very kind & caring. Flight attendants are courteous and attentive. Good selection of current release & older movies. Bathrooms were always tidy & clean."
Cons: "When I took this flight last year, food was terrible. So I requested "fruits plate" this time. It was literally fruits only plate. Same types of fruits in different containers. No rolls/bread/ice cream/nothing!!! If I had known this, I wouldn't have ordered it. Boarding procedure needs a vast improvement for economy class passengers."
Pros: "Great friendly staff, good food, good entertainment."
Pros: "I loved how accommodating the flight was. I would use JAL from this point forward if possible."
Pros: "Everything on the 787 except the seats in Biz Class"
Cons: "Biz class seats on this 787 recline to almost flat, but not flat & the remaining tilt is enough to make you slip toward your feet, so it's less comfortable than 777 biz class seats"
Pros: "Courteous and excellent service. It was a better choice than a cheapo alternative I have taken before. Seat was comfortable for the two hour trip. Everyone seemed happy with the flight which made the tone of seatmates pleasant."
Pros: "Plane service was good, comfortable, punctual and ahead of schedule"
Cons: "Food was ok,"
Pros: "Amazing service; flight attendants were very quick to respond to requests and very very polite and friendly Comfortable space; considering it was economy the seating was surprisingly roomy"
Pros: "Everything was excellent. I always trust JAL to give me a comfortable flight. Food and drinks were given out very often and the attendants were very kind. I kept myself entertained with the in-flight movies for most of the trip, they have quite a library to choose from. Thank you for making my long trip easy!"
Pros: "Nothing... Being put on the wrong airline is incredibly degrading ..."
Cons: "I paid for JAL and was put on American airlines YOU WILL NEVER HAVE MY BUSINESS AGAIN ... Kayak or jp\american airline. I hope you hire a manager who doesn't lie to their customers... Don't think it's a lie ?? That's BC greed is blinding. Good day"
Pros: "Love the service and people"
Cons: "Flight was cancelled and hour before takeoff."
Pros: "Perfect flight. Wonderful staff. Delicious food. Smooth ride. Cannot wait to fly Japan Airlines again!"
Cons: "All very good"
Pros: "Boarding went quickly, staff was very nice, and pleased that we got a meal. I would definitely fly JAL again."
Pros: "Safe On-time Excellent crew Excellent service & amenities Delicious meals Good entertainment selection Super comfortable seat & bed"
Cons: "The flight was too short?"
Pros: "Seat ok, food good, crew friendly"
Pros: "Boarding by rows (highest number first) was very convenient; the announcer made sure that we boarded correctly."
Pros: "Food flight crew media on board the plane."
Pros: "The service...the food...the entertainmrnt....tq tq tq"
Pros: "Great service, great flight"
Cons: "Warm not much as."
Pros: "On time. Nice 787 Dreamliner. Very comfortable flight."
Pros: "Take off and landing was smooth. Stewardesses were very helpful."
Pros: "Very smooth boarding process and excellent, lovely flight attendants"
Pros: "The crew were helpful, attentive and nice. There were vacant seats so i was able to change to a more comfortable seat."
Cons: "The food was horrible. The selections for movies is quite limited."
Pros: "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
Pros: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
Cons: "The business lounge in honolulu"
Pros: "Nice comfortable flight at convenient times. Great cabin crew and service."
Cons: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
Pros: "Service, Cleanliness and Overall Quality"
Cons: "Seats could be better"
Cons: "Salad and fruit came Frozen"
Pros: "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
Cons: "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."
Pros: "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
Cons: "Late boarding caused us to miss connecting flights."
Pros: "Wish there was more movies in English"
Pros: "It was an awesome flight, very nice and great service,"
Pros: "The flight was less busy than usual (it was an Easter Sunday departure) and so service was a bit more relaxed and friendly than usual instead of just efficient. Left gate a few minutes early and arrived 20 min early in Tokyo. Flight time is pretty good - 8pm departure which gives time for a relaxed day sightseeing in Dusseldorf before going to the airport in the late afternoon, Arrival in Tokyo is about 2pm which would be a good time to check in to hotels and relax. Food was good - dinner after take-off and a brunch-type meal a few hours before landing. Entertainment system is also very good although I'd flown a lot recently so seen the films I wanted to see already. Sometimes ANA are just "good" but this one was the best one I've flown recently."
Cons: "Surprised that their recently acquired 787s don't all have WLAN! Wanted to do some work ... but ... maybe enforced disconnection is a good thing sometimes :)"
Pros: "Great service and good food"
Cons: "Nothing felt like they were glad to have me onboard."
Pros: "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
Cons: "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
Cons: "The food quality was slightly lower than that on the outboud flight. I ordered Hindu Meal."
Pros: "I love the food and the girls was fantastic"
Cons: "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
Pros: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Pros: "crew was awesome! Service was outstanding"
Cons: "a little warm on the plane. food was ordinary"
Pros: "I fly around often, at least 10 times a year, and ANA has always had the best service, cleanest planes, and the best entertainment. I recommend flying with ANA anytime you travel."
Cons: "I booked my meal while booking my tickets, but still I didn't get the food. They told me that they don't have any information about my meal.. I paid so much money for tickets and they are saying they don't have meal . When I talked to ground staff about this they also said the same thing and when I asked them what about my next flight meals they said that will let me know at the the time of boarding that they can provide me with food or not. Hell it was so disgusting that you guys will tell me at the time of boarding that you are going to let me know whether you are going to give me food or not.. And they know that I am not alone I was traveling with my 5 year old son also. They are really hopeless. I am really disappointed"
Pros: "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"
Cons: "can't think of any.!"
Pros: "staff was very nice and helpful"
Cons: "movies were not sp good"
Pros: "Great comfort."
Cons: "Limited entertainment compared to other airlines."
Pros: "very attentive crew, plane was well cared for, food was mediocre."
Cons: "food was barely passable. awful landing."
Pros: "Very comfortable and nice lighting. Not too bright"
Cons: "The overhead light is too far up and when I turn on the light it's lightning up more than just my seat. Other people beside me are sleeping and it's too bright to turn on the light."
Pros: "Not a single thing. I will be talking to a reporter about this since they are interested in the story"
Cons: "I left 3 hours early from my hotel. This was my first time ever being in the Philippines so I did not fully grasp the amount of traffic. I arrived at the check in counter with 52 minutes to spare and they told me I could not board. The plane wasnt even boarding passengers yet. I even went as far as to say that I would leave my luggage as I had to get on the flight. They did not allow this either. They said that I would need to get on another flight. To add insult to injury they did not credit me with ANY of what I had purchased for my previous flight since I ordered through Kayak. I am 100% dissatisfied with ANA and I am asking kayak to rectify what they have done. I have already emailed ANA upper management and will be taking this to social media, the news, and any other outlet I can find. I had to pay for a hotel, miss 2 days of work and pay for a 700 dollar "premium" seat ticket since that was all they claimed they had. I find that last part funny, since I saw about 12 empty seats on my flight. I am hoping to hear from kayak so they can explain why they do business with a company that clearly does not care about it's customers."
Pros: "Courteous crew good food and choice for entertainment"
Cons: "Would appreciate better seats"
Pros: "Excellent service! Previous notice me that boarding time & gate number~ I'd like to book the tickets here!!=)"
Pros: "The staff were very friendly and efficient."
Cons: "No explanation on how to use entertainment."
Pros: "The food was amazing - they had no right to make food that good. I really was blown away."
Cons: "The seat was small & painful. There were metal boxes on the floor where my feet should have gone, so I had to contort my body to fit, even though I was in economy plus."
Pros: "Crew and entertainment"
Cons: "All good"
Cons: "It was a rough landing."
Pros: "Food is good. Bottled water is provided during meal. Leg room in economy class is good"
Cons: "Seats are already auto assigned. I did online checkin as early as it opened but no more seats to choose from. On-flight movies are limited and old movies"
Pros: "ANA has always been a great airline to fly.They treat the passegers with respect.That is something the airlines from the United States needs to learn.Served a meal on a two hour flight.That is something you can't get on a six hour flight from airlines in the United States."
Pros: "Food was good."
Cons: "I was given the impression that i was flying on ANA planes when I booked the ticket. After I paid, I noticed that the planes with ANA flight numbers were actually United airline planes. The 11-12 hours traveling from Chicago was on an OLD plane that had TV screens way up high. Most unpleasant flight."
Pros: "Good on time"
Cons: "Small table"
Pros: "Very accomodating crew and they are all smiling all the time"
Pros: "ANA is always great. Their food is always high quality even for econmy class. The crew also leaves out refreshments so you can help yourself if you are still hungry."
Cons: "The seats don't really recline at all"
Cons: "The flight was so packed. The boarding process took forever! No room for even small carry-ons. And as a 5' 4" 125lb woman, I had problems fitting in the seats."
Cons: "I dont like theyre checkin in process. Dont like that they dont have tablets and only rely in theyre app for entertainment. Prefer Alaska for these reasons."
Cons: "Seats too close together, barely recline, have to use own device to watch a very limited selection of programs"
Pros: "From the moment we boarded our family felt like we were already in the islands!!"
Cons: "Our breakfast sandwich...not so good."
Pros: "The crew was very friendly and I really value that."
Cons: "After boarding on time, we departed about 51 minutes late because of some baggage inspection issue. For the entire time, there was only one announcement about the delay. This delay ruined my schedule on the arrival."
Cons: "Colder water..."
Cons: "Honestly, this was my first time flying with Hawaiian Airlines and I was very impressed with the overall professionalism and how thorough the staff was in making sure everyone had their seatbelts on when necessary. They were also very kind and friendly."
Pros: "Crew was great"
Pros: "Seat more comfortable than usual. The tablet holder and charging port was super useful."
Cons: "Charge for entertainment was sort of insulting."
Pros: "The crew was great ."
Cons: "We waited over an hour for our luggage at the baggage claim. If it was gonna take that long, a staff member should of had the courtesy to apologize for the delay and gave us an update ."
Pros: "Great service and very attentive. Food was pretty good"
Cons: "TSA in Hawaii is horrible"
Pros: "Comfy flight"
Cons: "Security was crazy long!"
Pros: "Everyone was very friendly and the boarding process from the back of the plane went quickly and smoothly. Since it was an early flight it was nice that the pilots limited the overhead announcements until people were mostly awake."
Cons: "No plugs for electronics and entertainment only if the app had been down loaded ahead of time. Hesitant to use electronics for movies/music since there wasn’t a way to charge phone/ iPads."
Pros: "Nice new plane. The attendants were amazingly friendly. First flight we’ve received a complimentary meal on in a very long time."
Cons: "We got the in flight entertainment app from Hawaiian to watch movies during the flight. What we didn’t know was we needed to pay for the movie. We assumed it was like other airlines where they have a select few free movies to keep you entertained during the flight. Nope. Not blaming them, but just something to know before flying. We would have downloaded some movies beforehand if we knew they weren’t free movies."
Pros: "Turkey pastrami sandwich was the best with spinach And cheese."
Cons: "A little cold in the cabin."
Pros: "Hawaiian air always makes you feel like you are already on the islands the first moment you step on the plane. All went smooth and as always on time"
Cons: "Limited entertainment on the upgraded comfort seat program"
Pros: "I enjoyed the in flight entertainment; the selection of movies and shows was superb. My seat was comfortable and i had plenty of leg room. The temperature was pleasant, and the staff was fantastic."
Cons: "The food was overly salty. I appreciate the meal, but the taste was not up to par. Also, I had a gate change and no one notified me or emailed me to let me know."
Pros: "Airbus. Smooth ride."
Cons: "Switching from Alaskan Air to Hawaiian Air in San Diego is near impossible. I got off at 9:25am and had to run out of the airport and down to another terminal, go through security again and run to gate 51 from gate 10. It is near impossible for someone who can’t sprint. I was the last one to board. Lost my window seat and luggage didn’t make it. In Honolulu I found out luggage hasn’t made it for at least three other couples flying out of BWI with these connections. This combo should not be offered when people select flights."
Pros: "Service, great customer service."
Pros: "Gate agent was very friendly and was able to changes seats so my parents can sit together."
Cons: "None of the entertainment was free and the provided food was not good at all."
Pros: "Free maitai on economy! Sandwich was unusually tasty! Friendly staff!"
Pros: "Tail wind"
Cons: "The crew professional."
Pros: "The service was good"
Cons: "The plane maintenance for the video equipment seems to be lacking and the plane interior was dated."
Pros: "where I was sitting in the back"
Cons: "The leg space...a little tight"
Pros: "Food service was a suprise. My wife is gluten free and she brought stuff for herself."
Cons: "Seemed like everything was extra. Radio was all I could listen to for free. Even old tv was a charge."
Pros: "When you board a Hawaiian flight, your Hawaii trip has begun. In-flight magazine is impressively high quality. Meal with wine included is great. USB charging port for phone helpful."
Cons: "Could not select seat when booked flight, or was moved. Would prefer meal be poultry, not beef, since a lot of people don't eat beef. Charging for blanket and entertainment seems odd when meal included. No power outlet for laptop."
Cons: "Would like to see complementary movies on flights especially for children on flights over 2 hrs."
Pros: "Lunch included with airfare. Overall feeling of the flight was relaxed, smiling Aloha. Getting us in the frame of mind for Hawaii. Really liked our seats, just the two of us on the outside row. No 3 across."
Cons: "Nothing. Everything was great."
Pros: "We need wheelchair service and the porters were first rate. The airline was more than accommodating, offered a free lunch and you can either order new movies on demand for $7.99 each or watch unlimited TV and older movies for $7.99 (which I did). I liked the value."
Cons: "Drink prices are steep."
Pros: "I liked that we could all sit together, and it feel like we have enough room."
Cons: "On a 5+ hour flight, I was not thrilled with having to pay money for each kid to watch a movie, and then didn't feel as f I could justify spending the money on my husband and I as well, so we didn't watch anything. If each seat has a tv screen, why not have a complimentary in flight movie or two, and then charge if people want to watch something else?"
Pros: "Love the fact that they served complimentary lunch on the plane. It's a perk you don't get anymore on flights. It was a great surprise. Also, there were 4 of us traveling but one person bought her ticket later so her seat was away from us. Without our asking, by the time we got to the gate, they had moved her to sit on the same row with us. The crew was attentive and friendly."
Cons: "It would be nice if they offered some of the tv shows for free. I understand paying for movies but tv should be complimentary. And as with most planes, it felt cramped once the person in front of me let his seat back."
Pros: "Service, aircraft, food, complimentary glass of wine"
Pros: "Non stop flight, better leg room than most airlines"
Cons: "No freeentertainment to speak of"
Pros: "Crew and food we good luckily was on a flight that wasn't packed with riders"
Cons: "Kiosk system was poor and hard to understand then had to go way down outside to drop of bags then go back to where we were to go to security very confusing needs to be a smoother process also luggage tagging was confusing and a little different than others airlines fortunately someone helped us out"
Pros: "Boarding was very smooth"
Cons: "The free entertainment is very poor"
Pros: "Crew was very mice"
Pros: "Hawaiian has great schedules"
Cons: "Way way way too many screaming infants and toddlers. I'd pay more for a flight w all 13 and over pax"
Pros: "service is excellent. Airline personnel very accommodating, very helpful especially for seniors. I'll fly with them again."
Pros: "The crew were very professional. The food was delicious."
Pros: "The crew was knowledgable, professional and curtious to all on board."
Cons: "We left 45 min late."
Pros: "I dropped my wallet just outside the terminal gate boarding the plane and a very handsome steward, introduced by his co-stewardesses as "Pretty Boy Brandon" was kind enough to find me to return my wallet. I appreciated all the kindness recieved by the entire staff at Hawaiian Airlines. Thank you for offering genuine customer service."
Pros: "The flight was very pleasant. Excellent customer service and the pilot did a great job of updating us with the flight schedule, tour guide swag, and the weather."
Cons: "No comment."
Pros: "Boarded on time, Fight attendants positive attitude."
Cons: "Did not take off on time. Landed 50 minutes late. Food (pasta dish) tasted like reheated TV dinner with pasta stuck together in one large reheated mess. Everything is a la carte. On a flight that was over six hours, each movie was 7.99. Two movies,two people, adds up. On Alaska Air, you rent a small entertainment unit (like an iPad) for one fee and watch several movies throughout the flight."
Pros: "Compared to Alaska Air, Hawaiian was way better."
Pros: "The statistics of where we were and when to arrive on the screen. Flight crew was nice."
Cons: "The flight changed from Alaska to Hawaiian airlines in San Diego. They were in different terminals way to close in time to each other. We had to leave security and go back through tsa to get to the connecting flight and missed boarding. We got to the gate at 10:05 with a flight of 10:15. They knew we were coming but still have our seats away. They told us that they couldn't delay the flight and let us on the plane. We had to wait 24 hours for the next flight with no way to get anywhere and no hotel. We slept in the airport and had to go through security again just to get to our flight. Once we boarded and were seated the gangway moved away from the plane. We waited and then the gangway came back to the plane and 4 passengers were taken off the flight. How can they delay the flight to take people off but not to let us on the plane the previous day?! My mother was born in Hawaii and our family was going to get birth place where she lived and I missed that opportunity because they wouldn't let us board because it would delay the flight. It would have delayed a 6 hour fligh for 10 minutes. Our luggage made it on the flight but we didn't. I'm extremely disappointed in the way it was handled by the ticket counter agents."
Pros: "The seats are better than anything I've experienced in the cattle car, which doesn't make them great, and the leg room was OK (I'm 6"). I was pleased to find out they included a meal for free, as I hadn't bought anything to eat for the 5 1/2 hr flight. Overall a better than average flight, and it was on time."
Pros: "Crew was unbelievably helpful and kind. My grandmother had heart issues on our flight. They took excellent care of us, and checked on her often, even crew members not assigned to our area. Aside from that, various entertainment options, both free and paid. Meal was good and I still crave their trail mix!"
Cons: "$200 change fee..."
Pros: "First class seating"
Cons: "How short the flight was. Wish I had more time to enjoy first class"
Pros: "I like having a meal with a free glass of wine."
Cons: "I didn't like having to pay for a blanket."
Pros: "Friendly, welcoming crew."
Cons: "Not a thing."
Pros: "Crew, movies, comfort"
Pros: "Crew was super helpful and very accomodating"
Cons: "Can’t think of anything. A few times I’ve flown Delta, the service has improved. Having helpful staff on board is very important . Years ago it was very unpleasant to fly Delta because of rude flight attendants especially on us domestic flights. Hopefully that has all changed. Especially the older crew. If they can’t stand doing better customer service they need to retire . Happy to fly Delta and will let people know."
Cons: "No ear plugs in my amenity kit??"
Pros: "Smooth landing"
Cons: "Boarding should be more organized"
Cons: "Excellent service"
Pros: "Flight was comfortable and smooth all the way"
Cons: "Tastier food options"
Pros: "Amazing crew and food and entertainment selection!"
Cons: "Honestly nothing it was perfect"
Pros: "Amazing crew very good service ."
Cons: "Chose my seat, instead of leaving it to the airline ."
Pros: "I love having a crossword puzzle and lots of fun things to watch."
Cons: "Seats were a little rickety, and one didn't recline properly."
Pros: "Clean plane. Excellent service flt DL0295 our flight attendant (Nancy, sorry didn’t get her last name) was fantastic."
Pros: "Crew were attentive and the food service schedule was helpful in making the time pass. wonderfully generous pours on the complimentary wine service"
Cons: "Food was really just gooey goo."
Pros: "Crew was very friendly for the most part. There seems to be a chance in the way they interact with customers. It's noticeable. The food still is not bad, not great. Drink selection was pretty extensive and impressive. Free wifi for messaging apps is great."
Cons: "Electrical plug is right at your knee level. Bread is rock hard an inedible. Plane felt very dry compared to other Delta planes. Would be good to know when the Wifi will be off (as it is off as we "approach the North Pole"). I wish we didn't have to repack bags that are over 52lb."
Pros: "Super friendly staf, big enough seat, good enough food, enough room for luggage."
Cons: "Seat was smaller than EVA and food not quite as good."
Pros: "I like flying delta. They always serve drinks first"
Cons: "It’s such a long flight. Not your fault."
Pros: "This is what airlines used to be like. The food and quantity were excellent. Too bad these services aren’t offered on domestic flights. We had a snack or meal every couple hours with plenty of drinks. The legroom was ample and comfortable."
Pros: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Pros: "seating, food, service"
Pros: "That we finally arrived."
Cons: "That we didn't arrive even remotely close to when we were supposed to."
Pros: "Are usually fly international, and I really enjoy it. Flying domestic inside the US is bad because you never know when you will get flight delays, like we got. It wasn’t the fault of Delta, but it sucked."
Cons: "Small seeds, no food, the flight delay"
Pros: "Vivian and her coworkers were fantastic!"
Cons: "Old cramped untidy and limited drink service"
Pros: "Great crew on board!"
Pros: "liked the pods in delta one"
Cons: "wish the pods were a little longer for sleeping. it your 6'1 or taller you can't completely stretch out"
Pros: "on time"
Pros: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Pros: "Let’s face it-no one likes a 14 hour flight. But the staff was great, food pretty good, movies flew by and we arrived early and happy and bags at baggage claim by the time we got"
Pros: "Left on time, plane was clean and arrived early"
Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Cons: "*Again, my first choice of main off the menu, in Delta One, had run out. *Not a fan of the Delta One seats."
Pros: "Nice crew, good entertainment"
Cons: ""Upgraded" from an aisle seat to middle seat between two heavy people, very uncomfortable even in comfort plus."
Cons: "no legroom in a first class and expensive seat"
Pros: "Nothing. Delta sucks!"
Cons: "Poor management prior boarding"
Pros: "I liked the price of the ticket."
Cons: "In comparison to Korean Air, which I often use for overseas travel, Delta doesn't quite measure up. The overall performance and professionalism is lower."
Cons: "Individual seat space is small, nor do seats recline much."
Pros: "Very easy flight & process"
Pros: "*departed and arrived on time. *the only male flight attendant was full of smiles and friendly to everyone."
Cons: "The Two female flight attendants standing just behind business class giving the safety demo need to be more professional and take it seriously. They were chatting back n forth, rolling eyes, and didn't fully show how to use the life jacket or oxygen mask."
Pros: "Even with a 90 minute delay getting out of Seatac caused because some one checked their luggage but didn't get on the plane, Delta made sure that everyone made their connecting flights in Tokyo. In my hurry I left a charging cable on the late flight but right after I got settled on the next flight, and before I'd even figured out that I'd left it, a Delta attendant handed it to me."
Pros: "Ticket price in coach was good. Lots of available flights. Legroom was much better than expected. Service very good."
Cons: "Wifi is not free and expensive. Not enough pricing options and costs more if you don't buy a plan before the flight."
Pros: "Excellent crew"
Cons: "Leg room"
Pros: "Liked the entertainment option. I was able to watch most of a movie on the first flight, then pick up the end on the second. B737-900 ER is a nice plane"
Cons: "Boarding sequence seems inefficient"
Cons: "The plane temperature was too hot from boarding to landing"
Cons: "Very long delay leaving Shanghai. Was 90 minutes late arriving in Tokyo, so I didn't have time to run into Narita town for some real food as I had been planning."
Pros: "The crew, and boarding quickly"
Cons: "The flight was packed. It was hot as we boarded. The seat was tight and uncomfortable"
Pros: "Nice staff"
Cons: "No leg room, tight squeeze, charge for checked bags, no room for carryon luggage, bin compartments are too small"
Pros: "Good flight, on time, uneventful. The best kind"
Cons: "No free beer :)"
Cons: "I was stuck in Portland for two nights because of flight delays that I could not make my flight to Tokyo.I had to stay in a hotel for 2 nights"
Pros: "We were given snacks and sandwiches for the delay."
Cons: "Paid for an upgrade but the seat was not what I had asked for. The agent said I would get a refund but I was not clear on how that works. Our plane experienced a mechanical issue. We were told after we boarded. Had to wait 1 1/2 hours in a stuffy hot plane. The bathrooms were very dirty and stinky. The bathroom door did not close properly. We finally deplaned and waited for a new plane. Got to Kona at 2:00am. The air temp was warm the entire flight. Had to endure a grumpy crew. Not the best flying experience. I know you can do better. Maybe look at how Hawaiian airlines does it and you might get some inspiration on how to improve."
Pros: "I like the service"
Cons: "The plane landed with very Chwica I of aviation lovers"
Pros: "They provided a lot of entertainment options. They also kept the lights dimmed so it was easier to relax."
Cons: "It was extremely uncomfortable. I couldn't sleep a wink due to how uncomfortable I was. My knees just ached so bad I couldn't sleep without waking up in pain.I wish the seats could lower for shorter people like myself."
Pros: "flight attendants did a good job."
Cons: "There was no electricity to recharge my computer. It was out for the entire plane. There was also no way to sign on to Gogo. Food was just OK."
Cons: "Damaged one baggage, and delayed arrival of other baggage for 2 days that forced me to cancel a following trip."
Pros: "JAL flight crew were the best"
Cons: "all were good"
Cons: "Seat comfort"
Pros: "For being stuck in a small space for twelve hours, they made the experience about as good as you could ask."
Cons: "delayed/not on time"
Cons: "Paying for non middle seats"
Cons: "3 boarding doors less than 50 feet apart with departures leaving within 15 min of each other created a difficult to penetrate gaggle."
Pros: "The flights didn't have any delays"
Cons: "Seat wasn't comfortable."
Pros: "Boarding was more efficient than I expected. And the leg room was very good, but the seats were narrow. Narrow seats made it a bit uncomfortable for a long 13 hour flight. Crew was efficient and very friendly."
Cons: "The sandwiches were too cold - actually had ice cycles. Narrow seatingwas constricting and entertainment wasn't varied enough."
Pros: "Entertainment and crew"
Cons: "Not much room to move around for such a big trip"
Pros: "The amount of things to keep you entertained for the long flight"
Cons: "I had to have my seat up the entire route so that made a very uncomfortable flight was never able to really rest"
Pros: "The flight was great--good food, good service, good entertainment, on time."
Cons: "They lost our luggage. Four people traveling together arrived in Phnom Penh, but our luggage didn't. It took almost 2 days to be reunited with our luggage."
Pros: "Take-off and landing were smooth."
Cons: "Was not able to track the progress of the flight on the monitors No entertainment Seats do not provide comfortable leg room"
Pros: "The flight itself was fine -- I never felt any major discomfort."
Cons: "All three of our luggage were left behind in Chicago; normally it would not be a big deal, but we are leaving for a trip right away and needed our suitcases, clothes, and the souvenirs we had bought for our friends. This inconvenience is why I rated this flight low."
Pros: "Amazing entertainment selection, comfortable."
Pros: "Friendly flight attendants and nice to kids"
Cons: "Being held inside the plane for a total of 5:30 hours before taking off. Even if there were several concurring factors, it it necessary to find a better procedure in order to avoid keeping passangers inside a plane with the prospect of taking off in the next half hour repeated every half hour! For the ones of us traveling with children it is even worse, and becomes a real nightmare."
Pros: "The food and seat back entertainment were great, as well as the staff"
Cons: "Legroom was borderline inhumane, as a 5'10"adult I don't think it's too crazy to ask for a little more space on a 12+ hour flight. Good luck sleeping"
Cons: "There were no available snacks and drinks between meals in a long international flight. In other airlines, they have continous supplies of snacks and drinks at the food area for passengers to enjoy at their leisure."
Cons: "I loved everything"
Pros: "Great food, professional conduct"
Cons: "Couldn't control window tint after we left California"
Cons: "Poor customer service"
Pros: "We were seated in economy but we had a pretty good flight. The only rough part was the fact that it was 10 hours of sitting, and that was due to the destination not AA's service. As someone who is used to United and Delta for flying, I felt that the service offered kinda rocked."
Pros: "Everyone was friendly"
Cons: "Very tight fit."
Pros: "Entertainment was great. I really liked the touch screens on the chairbacks. Food was fine for airplane food. It came more than I expected. Get sandwiches over the meals, they are better quality. A vegetarian guy had a hard time but the crew tried to help him out. Comfort was ok for a 13 hour trip. The chairs are not really the best and my back hurt after a while. Make sure you stretch! Crew was nice except for one lady. But she wasent rude just... non responsive. Other members were fantastic though. Boarding was very painless."
Cons: "Veggies and salads: gross - should have been blanched. Mid- flight snack was literally frozen. The meat had ice crystals!"
Cons: "There was a problem with the plane and we were stuck with very warm conditions for 2 hours and 40 minutes before we took flight."
Pros: "AA put us in a hotel and gave $12 (per person) food voucher for missed connection due to delay for maintenance."
Cons: "Our luggage was lost for 2.5 hrs in PHX airport, due to mix-up by service rep at customer service. AA attendant at gate at CLT was extremely rude and unprofessional when I accuse Left my boarding passes in seat pocket. Would not summon someone to retrieve it. Made me wait until entire plane was disembarked and cleaned, and made me wait some more after. She was super snarky, made rude comments, and almost made my family miss our connection to EWN. I will never, ever, fly AA again. Worst customer service and tons of issues with maintenance, luggage handling, and delays."
Cons: "Switch our seats that we paid extra to reserve, was not a fan of this! Internet also didn't work after we paid for it. However they did make things right already."
Pros: "Everyone was so helpful. The flight was very quiet and peaceful."
Cons: "A lady in AA counter at AA DFW counter. She was rude and not helpful. at all."
Pros: "On time departures and arrivals. This domestic first leg of the flight had fairly good leg room and seat width."
Pros: "Customer services was good."
Cons: "Seat was too small,food was disappointed."
Pros: "Great choices of entertainment that made the flight very enjoyable"
Pros: "I initially booked my flight via Kayak for a cheap no hassle price"
Cons: "My initial booking was with Iberia Airlines and a few days prior to my Flight was switched over to American Airlines. Had i known I would be flying with AA, I would have opted for a more expensive option as I've a great disdain for AA. My flight from JFK was not the model aircraft I was promised and thus did not have ac chargers or Wifi in the plane. In my opinion, I was bait and switched via Kayak"
Pros: "Crews are very friendly, thank you"
Pros: "There was quite a large selection of movies. New releases to old classics. All free."
Cons: "Boarding was delayed by a few hours due to mechanical issues but they did give us free food and drinks once we were on the plane."
Pros: "The seats were comfortable. The flight attendants were courteous."
Cons: "The food was not too good."
Cons: "Taking 2 shuttle buses to transfer from AA to PAL."
Pros: "They passed out headphones for the entertainment early in the flight. The meal service was efficient and more than adequate. The fight also arrived 30 minutes early."
Pros: "Got to my destination on time."
Cons: "Where to start? How about when I checked in at the counter, I asked the check in attendant to add my FF number on my ticket. They said they'll get right to it, handed me my tickets and sent me on my way. It never happened. Not a big deal, I can request the mileage post flight, but still something. Look at my tickets, that I had booked a week in advance and specifically reserved an aisle seat. My ticket says "Priority Verification," whatever that means. Turns out it means you don't have a seat, and you get the worst of the worst. So what seat is the worst? How about the middle seat in a row of 5. The middle in a row of 5, on a transoceanic flight... What kind of airlines has 5 in a row? The guy next to me spent $300 for his ticket, I spent $1200, for the same flight, and this is the kind of seat I get? The plane felt like it was straight out of the 90's, carpeted center walls, old seats, tiny tv's. Overall, a plane that felt had not been updated in decades. Took 20 minutes for a flight attendant to respond to the flight attendant sign. This wasn't during beverage or food service, just a normal time at cruising altitude. They also don't have eye masks. Every other transoceanic flight I've been on has them provided in the seat pocket, American Airlines doesn't even have them on the plane! Economy class has no USB or power outlets, the in flight entertainment is about a 5" screen in probably 260p resolution. Decent selection of movies, but you have to join the movie in progress or wait approx 10 minutes for the next movie to start. Legroom was okay unless you had one of the entertainment boxes in your way, then that takes up 30% of your space. Some of the tray tables do not have cup holders, on the top, bottom, or anywhere on it. Also my table was tilted, so every time I put a cup on it, it slid right off. Seems like a minor complaint, but eating dinner and fighting a sliding cup the whole time is a pain. Dinner and breakfast tasted decent, but you can tell American is cheap on the food. Most airlines will give something like a main course, a bread roll, fruit cup/salad, juice, small dessert. American gives you the main course and a fruit cup and that is all. Crappy utensils too. Overall, if I had paid maybe $200 for the flight, I wouldn't have any room to complain, but because American holds the government carrier contract for FY17, I had to fly on them at exorbitant cost, and would never recommend them to anyone."
Cons: "I bought Japan Air but it was American air.. I'm not buy tickets any more!!"
Pros: "It was a very peaceful flight. The crew was extremely professional, and courteous, one of the members went out of her way, and frankly it was the kindest flight attendant has been to me in a while."
Cons: "The typical complaint you would hear regarding airplane food. Though, it does not warrant a true complaint of the flight."
Cons: "Taking away headphones 40 mins prior to landing is ridiculous. AA needs to abandon Bose or figure out a better way."
Pros: "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
Pros: "I liked the crew they were really helpful"
Cons: "The plane was to old I guess and it was a bit uncomfortable there was not enough space between passengers"
Pros: "Overall, I'm pleased with BA."
Cons: "This flight didn't have the individual TV screens."
Pros: "Nice, comfortable planes."
Cons: "Food quality could be improved."
Cons: "This flight was good, but when I fly in July I pay extra for protection and extra for better seat. Flight was canceled and they put me on different plane, which make my day in San Diego very difficult, because I miss my meeting, I didn't get better seat ither,instead I got seat in front of toilet and for 3 hours have to listen door bunging and terrible smell. I never been compensate for canceling flight or extra seat price.Nobody care even apologize. I hope that was just unforchened incident and I still like your company and still flying with AA, but I was really disappointed. Sincerely Vera Vasiley."
Pros: "I arrived at Dusseldorf"
Cons: "First flight was delayed 5:30 hours, so I was moved to different flights because I would not have made my connections but those flights were uncomfortable and had bad service and the people working didnt even so much as offer me complimentary peanuts"