Communication about delays was not very good. Crew and staff were excellent!
SAN-NRT was excellent experience with crew helping and assisting in all aspects of comfort. But NRT-BAN was not that comfortable with no blankets and pillows provided and treating it more like premier economy class. This has been the pattern I have observed where JAL uses non-trained crew, uncomfortable seats, restrooms not working, locking up window seats, business class comforts taken away on NRT-BAN route. Overall quality of service goes downhill on NRT-BAN flight. Not sure why?
They didn't tell me they changed my flight. So I got confused on what happened to my flight.
The flight was delightful overall. The check-in and boarding were on smooth and on time. Amenities and staffs were elevated. However, if glasses were served instead of cups, there should be a complete premium.
Sure I would’ve liked a little more space, but it was better than economy. I bring my own food because I have food allergies it would be nice if they offered larger salads or more vegetables instead of starch it was really a good flight. I don’t wanna complain. I’m grateful to fly at all safely. Thank you to the pilots.
American Airlines food is horrible. Also, paid to fly JAL on all segments, but received a much lower quality. I was disappointed to learn that we would be using American Airlines on this flight, which has less comfort, entertainment, choices, and lower standard of service. Overall not satisfied.
Food was very mediocre. Economy is pretty uncomfortable. Crew was excellent and responsive.
We booked business class round trip from Delhi to San Diego and back. On our last leg from Bangalore to Delhi we were down graded to economy class which was big disappointment other than that everything was great.
Truly impressive service in the air. After the main meal, they have a delicious a la carte menu that you can order anytime until 1.5 hrs prior to landing. Flight crew were so pleasant and very efficient. Wish I could fly JAL more often!
It was an outstanding flight and service. The only thing is the seat cushion for economy could be a little more comfortable. More cushion.
Paid for seat assignments that did not in any way match seats received, and had to upgrade at checkin
On time, food was great. Didn’t wake me up when they saw me sleeping and as soon as I used the toilet, they came up and asked me if I wanted dinner. Right on!
I’ve always had pleasant experiences with ANA and that has made me a loyal customer.
UA discouraged people to choose seat on economy class by charging about three times of another airlines. For example, ANA will charge USD60 to choose an aisle seat but UA is charging USD 219.
Roomy airlines. Friendly staff. Timely service. Temp was warm during the flight.
The food was terrible and totally inedible. If you are flying with ANA/United bring your own food it was a long flight to be hingry
I thought I bought the ticket directly through Kayak not a 3rd party
When I checked in, it printed two bag tags. The helper said they would cancel the other. They canceled both and my bag was left behind
The ladies are great seats should be a little bigger!
Couple of hours delayed, we had to re-booked our Shinkansen reservation twice. United Aiines need to improve their time!
I haven't flown Alaska in years, so this is my first time in a long time. Both the outgoing and return flights were delayed, which affected my plans at the destination, which were time sensitive. I've flown Southwest dozens of times without delays, so to come to Alaska for just one round trip and have both of them be affected tells me I need to go back to Southwest. Other items: I tried to join an earlier flight, and was denied, even though online it showed seats available. Seems like this would have been an easy way to make things right. The in flight WiFi on the flight down was nice, I watched half a movie and was really looking forward to watching the 2nd half on the way back, but the plane didn't have the same options available, so I had to pay to watch the movie on my own streaming service. Irritating. Given the competitive nature of flying and choosing carriers, I thought Alaska had a better reputation for the little things like this.
This was the worst flight of my life. I was placed in 33D which should not even be considered a seat. If anything it should be a heavily discounted seat. Aside from the usual more tolerable issues (no leg room, delays, poor snacks, the air vent smelling moldy, etc), this location was plagued by being placed directly in front of the bathroom door with all of the fun smells and sounds. The worst part was that there was a dozen available seats on this flight and was unable to moved my seat to any of them. I find it unbelievable that this seat was first assigned over any of those. Very disappointing.
Captain talked to us. View from f in can was stunning along shore
It was friendly. Also, we had some turbulence due to the wing of a plane in front of us, and I was grateful the pilot explained that reason to us. It made me feel like we were safer than if there were no explanation and it was inherently interesting to learn.
Our original flight was cancelled and we were rebooked on a flight the next afternoon. Finally gotten it straightened out at guest services and we were able to get on a delayed flight that departed about an hour later that our original flight. The Guest Services and Gate staff were very helpful!!
Wonderful except my seat cushion had no “cushion” left Cs. It was quite hard and I’m very petite and can us some padding on my back side lol. Other than that we were very happy.
Smooth boarding process and comfy seats! Will definitely fly Alaska Airlines again!
Stop with the fake cheerfulness and the too often expressed sentiment that all you care about is our safety. Bull…. You use that as an excuse to keep us cowering in our seats. How about you go back to the old standby of telling the truth… like why you overbook, why you are delayed, why we don’t get vouchers for your screwups.
No communication on fact flight was delayed. Sat in sweltering plane for 45 min without explanation. Sat on airplane without explanation again after landing.understand delays happen but lack of communication and concern for my lost time was disappointing
Very good. Plane was newly renovated so everything was very clean
The only issue is that the plane was HOT. This was not the case on my first flight so not sure why, but thankfully I had a portable fan with me. Everything else was great!
Seats were old and very uncomfortable. Coach seating is way too tight
Flight was delayed at airport with large backlog and WiFi was spotty
Flight was delayed from San Diego due to being overweight for weather conditions. We missed our connecting flight to our final destination due to the delay, as well as the connecting flight leaving before the scheduled departure time. We missed the connection within 10 - 15 minutes. We were booked on a later flight arriving 7 hours later. There were 7 passengers sharing the same originating and connecting flight.
Horrible, mismanaged ground issue resulting in a long delayed, next flight left early, waiting extra 7 hours in the airport, screen did not work
The internet on these planes stinks. Need to get starlink
Very good flight. Crew was great. No issues and we even arrived early.
Loved the crew! Sucks that we went from 1 hour and 8 minute layover to a 3 hour layover. But weather sucks like that.
Delayed flight (1hour) plus a long layover after an overnight flight with no backup plane available.
Crew was excellent. Comfort seats not as nice as other kinds of planes.
Entertainment was great. Seats were good. They did not have my pre-ordered hot food product available but did comp me something cold in place of the item.
Food was good. Clean aircraft. But why do the airlines make the seats so narrow?! Your executives should have ride in a seat so restrictive for 11 hours and see how miserable it is! When.we got to MUC they changed my boarding gate 3 times for my next flight!!!!
Flight was on time, clean, etc. Despite connecting to your wi fi I was unable to use your app to watch entertainment.
The back to back mechanical delays from Denver to San Diego and then on my return flight from Denver to Great Falls it added extra time both ways
Service was professional and quick. Premium economy seat was comfortable given the class
The staff was extremely helpful and friendly at all times! They went above and beyond to get us into an earlier flight in San Diego to make our connection in SFO possible, because our original flight did actually not make it! I did so much appreciate the UA team and how they made this possible. We also didn’t have seats together on the long flight to Singapore, but they found us seats together last moment with no additional cost! Nobody sat next to us, so that we were able to sleep! Thanks to UA for improving their service and Underpricer for booking this trip! Please be careful: 1,5 hrs for transfer in San Francisco might not be enough time in the future
Over 2.5 hour maintenance delay on first morning flight with no acknowledgement, compensation or even gesture of good will. Aircraft had overnighted at airport so issue should have been addressed prior to boarding. Over 3.5 hours before first slow and deliberate beverage service.
Complimentary light meal would be appreciated. But great flight crew service on all legs
The food was terrible this time. Otherwise pleasant, quiet, on-time.
I was in first class. The outlets at my seat did not work. The plane was shabby and run down. I had prepurchsed a day subscription for internet that was not redeemable. I had to repurchase the internet for my flight and then it didn’t work anyway. Quite disappointed in what was supposed to be the launch of a great vacation.
