Ethiopian Airlines check in staff made a pigs-ear of my check in process. First they claimed I'd missed the flight (my ticket said 2335 on 15 Dec, they changed flight to 0010 on 16 Dec, but claimed that as my ticket was for 15 Dec my booking was invalid). They proceeded to re-issue me with a new ticket a (for the 0010 fight on 16 Dec), but then also tried to change my connecting flights by one day - even though they should remain the same (in effect the flight was only put back by 35 minutes, so why change a booking for connecting flight by 24 hours?). Fortunately on arrival in Shanghai, air china check me onto the correct flight. However, to compound matters, my luggage has gone missing and, bizarrely, Ethiopian airlines issued all foreign passengers with landing cards for Japan - not China!
Food was better than most. The crew was nice. The flight departed promptly.
The touch screen didn't work, and the bar below the chair that one can step on couldn't hold itself up, and I constantly had to reposition it. The audio port of the seat next to me didn't work either. The plane definitely needs a renovation.
- Very narrow seats
- Poor movie selection
- Little food provided between meals
- de boarding and transfer in GuangZhou was TERRIBLE ... no gate .... buses in rain and ... long times, poorly organized. Dont transfer in GuangZhou if you don thav eo
Entertainment options were great, as was the aircraft itself (787 Dreamliner)
Food was horrible, drinks were much less frequent (too infrequent for a long haul flight), I've never been told "we are out of wine" by the flight attendants on an international flight before. Also, the crew was all Chinese, despite the fact that we were flying to the U.S., I'd have appreciated some western flight attendants, as airlines from the States have Chinese crew on the flights between the U.S. and China. But that's China for you.
The staff were great with my dog(golden retriever) really helped me... Also the service overall was fantastic best journey I have experienced yet travelling to China and I have lived here 8 years so probably 100 flights
Flight was delayed then after many hours got to know that the flight was cancelled. . It was terrible and didn't expect it.due to this my plans and work for effected. Now after my arrival to USA I received my laguages after 2 days. when I received my laguage Many of my stuffs are missing. I'm highly disappointed with this service. I'm never ever going to use air China again. I won't recommend to my friends too. A very bad service
Nothing. It's a word air line as of my kid span. At CAN while going for DEL connecting flight they did not allowed me to carry my carry on saying it is big. What the hell ? I have travelled same route three times with same carry out and now they decided not allowed me to take my carry on and the same airline crew allowed me to carry the same bag from SFO to CAN. Also at CAN they didn't tell us that they are not going to load my bag in same flight. We had very stressful time at DEL. I was without cloth and my equipment and important papers. Really this airline sucks aucks
Never again I am going to repeat this mistake and my old parent still stressed. Worst airline
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