Pros: "The crew was excellent"
Cons: "My tailbone aches from the seat. Other friends who flew Copa Airline had the same experience. Friends on other airlines had no complaints. I need a donut cushion on the seat."
Cons: "My vegetarian meal was not there. I was told it had not been requested. The odd thing was that on all of the other legs of my trip the vegetarian meal was there for me."
Pros: "Two planes boarded late and the airline refused to let us bring our carry on luggage on board. Then they proceeded to lose one of our bags. We still don’t have it 24 hours later."
Cons: "Love the free alcohol but would have loved a TV to pass the time. Gracias!"
Pros: "I liked my first flight a lot"
Cons: "My connecting flight had a moved gate and I heard no announcement. Because of this, I ended up missing the flight and now I am stuck in Panama for 2 days! No flights until Monday (today is Saturday) Can’t leave the airport because I don’t have vaccines and will only have one day to my trip."
Cons: "Food was terrible Flight departure time in the middle of the night is terrible, and the 1-hour delay made it much worse. Seats are uncomfortable."
Pros: "The crew was friendly, the food was actually good for airline food and the flight was smooth."
Cons: "I wish I had a map on the screen of where we were."
Pros: "Great food, friendly service, answered all of my questions."
Cons: "New entertainment system requiring one’s own cell phone, layover too short in Panama, many people had trouble catching connecting flights."
Cons: "1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found."
Pros: "staff/captain and flight attendants"
Cons: "Very poor customer service"
Cons: "Unable to select our own seats. Bullshit!"
Pros: "Pilot and updates Service quality"
Cons: "Pillows and blankets in business class"
Pros: "leg space"
Cons: "food was quite bad"
Cons: "Freezing flight with no blankets!!"
Pros: "I liked that we left on time."
Cons: "I didn't like not having blankets on a redeye."
Cons: "The food is pretty bad, stale not flavorful or interesting at all"
Pros: "Really nice"
Cons: "Small overhead bins."
Pros: "Everything was wonderful. Thanks for the great service."
Pros: "Was great on time good food ,tv etc great .."
Cons: "They has 3 English entertainment selections for adults and 2 for kids 13+, nothing for actual kids."
Pros: "I preordered the kosher option, more out of curiosity, and the hope that it would be better than standard coach fare. It wasn't. It consisted of a pastry, a roll and some applesauce. A waste of packaging."
Cons: "My husband and I went to Panama specifically to go on a surf trip. Our surfboard bag containing three surfboards did not arrive at the Panama City airport until 3 days after we arrived. It entailed multiple phone calls and many trips to and from the airport before we got our surf boards. The COPA baggage people kept telling us they would call with updates as to when the board bag was going to arrive but they never did. We had to stay in an expensive hotel for three days in Panama City, which we didn't plan to stay in the city at all."
Cons: "Despite arriving at the airport in Panama 3 hours before our flight we were given no seats, and told it was likely we would be flying at 6 pm instead of 9 am (our flight to SFO). Eventually we got the seats at the gate without a word of explanation. And my husband and I were given separate seats. He got an exit row seat, though, with no other passengers seating next to him."
Pros: "Plane boarded well."
Cons: "Cabin lights were on all night, seats were more uncomfortable than usual."
Pros: "La Atencion a los pasajeros"
Cons: "Es espacio para dormir"
Pros: "Crew was nice"
Cons: "When I made the reservation, I specifically requested window seating in the back of the plane. I did not get either, for either flight."
Pros: "All aspects were good"
Pros: "Almost everything was great!!"
Cons: "The flight was had some minutes delayed!!"
Pros: "Boarding was on time and fast."
Cons: "The food"
Pros: "Good flight."
Cons: "Lost all our checked luggage...on a direct flight."
Cons: "Flight was a couple hours delayed"
Pros: "Couldn't say, as nothing was appealing and believe you me, I'm quite easy to please; ask anyone who knows me."
Cons: "LOTS. Let's start off with the planes. They were the smallest planes I have ever flown on an international flight. Then the cabin crew is of NO help when it come to assisting in stowing your belongings, not even out of courtesy, although it's their duty. I kindly asked for a can of Sprite when they were distributing the beverages and the flight attendant snapped back while showing me an empty can, but, karma kicked in and she spilled half of my flat Sprite on the carpet; luckily, it didn't spill on me. She could have avoided the mess, embarrassment (both for her and the airline, as she demonstrated incompetency; after all, she represents the airline), and this bad review, if she had kindly complied with my request. There's more, but, I don't want this to be another chapter of 'War and Peace'."
Pros: "On time and great service. Awesome."
Cons: "Being on time and service on board"
Pros: "The attentiveness"
Cons: "Leg space"
Pros: "Everything. All went well, no hitches anywhere."
Pros: "The seat is better than the Latam Airlines, which is the worse airline I've ever been."
Cons: "The crew doesn't pay very much attention on passengers."
Cons: "It took way too long to board"
Pros: "Boarding was smooth"
Cons: "No food No milk for infant Crew not friendly Seats are bad shape For international travel this is not good"
Pros: "Customer Service, staff smiling and been helpful at all times,, Meal delicious, aircraft very spacious"
Pros: "Very nice people and customer service is great."
Cons: "Need some refreshing of planes interiors - that's why give more business."
Cons: "Food is terrible. 7 hours flight and a snack and a very poor breakfast. Small and disconfort seats"
Pros: "Great service, clean planes and very pleasant over all."
Cons: "The layover."
Pros: "The complimentary meals and drinks as well as good custumer service"
Cons: "One of my bags didn't arrive at my final destination."
Pros: "Crew was amazing. Very helpful and very happy."
Cons: "Cannot think of anything at this time."
Pros: "Love main cabin extra"
Cons: "Just a cookie for a 3 hour flight"
Cons: "The plane was cold!"
Pros: "The Flight Attendant was excellent. Genuine smile, attentive, and pleasant."
Pros: "On time. Warm greetings from the pilots. New aircraft, clean, great entertainment."
Cons: "5hour flight should have a meal"
Cons: "The gate agents called all boarding groups with the boarding queue extending the entire length of the jet bridge and into the terminal beyond the gate area, making us stand in line ten to fifteen minutes longer for no reason."
Cons: "The flight was delayed for hours, and I am still trying to get to lax. All due to the pilots being too tired to fly, and due to maintenance. I would of appreciated checking into a hotel room a lot earlier than I did due to vague communication. I’m exhausted with only 2.5 hours of sleep."
Pros: "Great and welcoming crew."
Cons: "It would’ve been nice if we made it to fort Meyers!"
Pros: "Service and boarding was smooth and friendly."
Cons: "The seat assignments based on loyalty status - rude gate agents"
Cons: "Delayed multiple tomes"
Cons: "Took off 40 minutes late, rude attendants, very hot on plane, no apologies from staff for being late. Worst flight in a long time."
Cons: "I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well."
Pros: "Nice seats, good food, good service"
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "Awesome service"
Pros: "Not much"
Cons: "They forced my wife off of the flight because they would not check our bags in 35 minutes before the flight."
Cons: "Flight attendendant were unfriendly,she missed my dinner ,I had to call her so she bring my dinner!"
Cons: "Plane was delayed over an hour!"
Pros: "Delayed and no AC working..."
Pros: "Seats were surprisingly comfortable"
Pros: "On time. Comfortable seat. Courteous crew. Easy transfer."
Pros: "This was a completely hassle free trip. No aggressive, angry flight attendants. The usual United Airlines features that I have become numb to were entirely a absent. The 2 hour delay did not happen!"
Cons: "The attendants could have come down the aisles a few more times. I got pretty dehydrated & had to get up & ask for water."
Pros: "Staff were helpful."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Cons: "My flight was delayed. I felt lucky when they gave me a place in a plane leaving 1 hour earlier. But that flight was delayed twice because of mechanical problems: the first time we had to go back to the gate and the second time we stayed on the runway just before take off Not enough room in overhead bins. They asked people to check small suitcase or bag."
Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
Cons: "We thought we were going to be flying on British Airways American Airways."
Cons: "More than 3 hours late and missed a press conference with a US Senator"
Pros: "Over 2 hours delayed, plans ruined"
Pros: "Smooth flight"
Cons: "No entertainment on a 5 hr flight. I know a lot of people bring devices but a set of headphones and some music would be nice"
Pros: "Did not use"
Cons: "Tight seating"
Pros: "Friendly and helpful crew."
Cons: "Not sure why American would fly a plane across the country with no electrical outlets, entertainment options, or food beyond snacks."
Pros: "On plane staff was attentive and very pleasant."
Cons: "Delayed flight departure. New norm, being late?"
Cons: "The airline was changed and I was not aware until I arrived to the airport."
Cons: "You overbooked the flight"
Cons: "My tickets ultimately were booked through Kayak/webjet. I will never book through webjet again. You can't directly speak with an agent. They never sent me my e-tickets. I couldn't download my tickets prior to arriving at the airport. It was super confusing because I couldn't figure out whether I was flying on British Airways or American Airlines. I didn't know what terminal to go to. I finally checked in with American even after they told me to go to British Airways. Next, American said that my booking was messed up such that they couldn't check my bag through. So at Chicago I had to exit the Secure area, pick up my bag from baggage check, check it back in and go back through security. I still didn't have my ticket for the chicago-barcelona leg of the trip. At American, they told be I had to exit the airport again to go to British Airways for the Chicago- Barcelona leg of the trip. Luckily, i asked another agent and she confirmed my flight was though American. It was the most confusing flight experience, I have ever had."
Pros: "Good service, as efficient as possible"
Pros: "Everything smooth. No hang ups"
Pros: "Fastest flight I've ever had!"
Pros: "entertainment system was very good"
Cons: "american airlines offers no choice of food for flights of 4 hours or more, that is a shame, that says a lot about a very powerful airline. shame."
Pros: "Everything was very good!"
Cons: "Seats too close, can hardly turn around!"
Pros: "Lots of free movies."
Cons: "No free food."