The aircraft had a loud weird noise for the whole time, it was scary and uncomfortable.
They canceled flight and never reached out to anyone instead they put us in a hotel with a flight changing to 12 hours later not considering the plans everyone has to make last minute changes, I simple call a few hours before flight would have been appreciated.
No entertainment system for a long flight (9+ hours), Checked baggage wasn't properly ticket as priority (due to loyalty status I have with the company). Flight wasn't operated by Azul, but by HiFly, in a very old and not updated Airbus
It was decent. I was sitting in the very back row of the aircraft, so it is difficult to gauge overall comfort from a notoriously undesirable seat in any aircraft.
Terrible Flight cancelled Long wait for replacement Lost my paid for priority seating Food options abysmal quality Uncomfortable seats
I have my tickets bought since June 2024 with extra space sits. Azul sends us emails every time to change flights. I was in vacation I naively did not think it would bring me any harm. Further, I am Diamond Client (Top fidelity club rank). During checking in this flight, I did not have the extra space, nor multimedia set (this does not affect me, I really do not care, I prefer to watch my own videos). My complaints have not being considered by the attendant, which said she was not from Azul and could not do anything and the she really did not care. She also said I should respect the other passengers. I have bought my tickets 6 months earlier, I had bought extra space, I switched flights thinking Azul was fair enough to keep my ticket settings, I am on the top of the fidelity class and I still have to listen to moral lessons of an attendant which does not even work for Azul. When an Azul employee came (the only information I have is her name is Chris) she validated the other company attendant. I have complained to Azul and still wait for an answer, but they keep calling me to renew my fidelity club, which unfortunately I already did days before my check in. Azul should pay more attention to proposals of switching flights (downgrading setting acquired in advance) and train better their employees and the employees of their associates. I have always had Azul as a top flighting company, after that experience I have changed my perception (and I won´t ever by extra space sits in advance, it must be changed and eventually you will receive a voucher you will never be able to used) and don´t participate in any fidelity program (they are only concerned to your fidelity with respect to them, not the other way around, you may even listen to a moral lesson in that case).
The flight we booked that left at 10 am was canceled without explanation at 4 am the flight they moved us to was 9 hours later.
Azul has become the new Avianca and Copa, they are using Airbus with very uncomfortable seats, no more Azul
No entertainment available on this flight. Only crackers and juice were served too.
Seat doesn’t recline - had to travel 8 hours like a zombie, Besides, sound on entertainment device (TV) only one channel worked. Was monaural not stereo (just one side) Stewardess said “sorry” meaning “it’s your problem
It was as good as it could be. Flying is not a pleasant experience these days.
The plane was old and thus the seats were not good. No cushion left whatsoever, and it all was a bit worn out.
I was in Comfort and we didn’t get any drinks, chips or anything! First Class got full service on the flight and Comfort got nothing. Seat was horrible and uncomfortable
My flight was delayed by 4 hours in 30 minute increments. The gate agents were amazing but the communication was not. We were told that there was a maintenance issue but they didn't know what it was. That didn't inspire confidence. Then they said they found it and it was fixed and the pilot just needed to sign off. Then the pilot needed to talk to the other pilot from the arriving flight and we'd be fine. Then we were waiting for the pilot to call back. Then the maintenance issue wasn't fixed. Then they decided we were getting a new plane (why didn't they decide this earlier??). Fine. But then they announced we were changing gates AND terminals. And we were boarding in 20 minutes. So we all had to run to the new terminal gate. We could have taken off at that time, but we then had to wait for all the people who rebooked on a different flight to book this flight again. That took 30+ minutes because there was only one gate agent. When everyone ditched this flight, I saw it as an opportunity to upgrade to comfort. Delta, the greedy jerks they are, charged me $121. After their delay, their fault, their issues, couldn't even discount an upgrade. They only handed out $12 meal vouchers for the delay. I can't even get a snack from starbucks for that.
The crew was very inconsiderate and rude. My flight was scheduled to depart at 6:00am. I received a call from the crew at 5:40am, asking if I was going to make the flight because I was the only one that hasn't boarded yet and boarding ends at 5:50am. I let them know that I will be at the gate in a few minutes, before the 5:50am cutoff. When I arrived at the gate at 5:45am the gate was closed. Departing early on last minute notice without having all passengers on board is inconsiderate and unprofessional.
Communication doesn't exist. If you have any issues nobody will help you. I was told that the supervisor doesn't want to talk to us no matter what we need, so if you have a problem that's your problem. And the website doesn't work also, even to pay in advance for the first baggage fee. People with handicap needs of assistance are in a very bad situation also, because one single person has to handle two or three wheelchair at the same time, running and living you alone literally at the airplanes door waiting when even the pilots and crew members are already living and about to close the gate and you are there waiting for someone to show up to take you in a wheelchair to where you need to go, and some employees are nice and still trying to help you, but is hard to them to hand to much, and others are just very rude, and even told us that they are looking for better jobs. The food wasn't enough for all the passengers and the ones like us on the back of the aircraft had no choice but accept what of left doesn't what it was because the people of the front took most the food. The delays were everywhere and people walking gate to gate to find where they should go for checking, but nobody knew anything because they changed everything on last minute. You, the passengers, have nothing you could do about nothing, even when you told them that the rules and regulations says that if that is a delay more than 3 hours they should pay you for that, but what they gave us was only 12 dollars for me and 12 dollars for my daughter, two handicap people after all these troubles, and after we had the need to beg for water and food. Everything in our trip was just terrible 😕 😪 😩 from the beginning to the end when the people that suppose to assist us with the wheelchairs left us in a isolated spot where we should wait for Uber to pick us up, in the meadow of the night due to the flight delay (departure was 7:55 PM, MCO to Logan, and was delayed until 12:45 AM, when we were already waiting for our connection for more the 3 hours from the previous flight from GRU/Brazil with Latam, the worse carrier ever). But we did accept the voucher for food and again they left us at the court food at the airport and we had to call them to go there and pick us up otherwise they would not even notice that we would being left behind. I don't really appreciate anything 😕 and I felt disrespected disappointed and very frustrated because nothing worked even before on the website, the phone calls, and the rest I already told you.
The flight was operated by Latam. The aircraft had a technical issue and the flight was delayed for the next day. They grounded other passengers to get their airplane assigned to my flight. Most of he ground staff don't speak English (Orlando Airport), but were very polite.The crew on the other hand could speak English and Portuguese. On board service was good.
Getting to the flight was arduous and lengthy. The flight itself was good but the food option wasn’t a good selection. I need to do a Kosher option on my return. Flight crew were nice
Quick check in. Everything went smooth. I don't know what can be done about airline food.
Logan airport construction meant that boarding was chaotic crowded and delayed
Apart of Sky miles delta. And they go everywhere in Brazil
There was a mechanical issue with the plane that they had to work on before we could take off. That's fine, by all means, PLEASE make sure the mechanics are functioning properly. What was a problem was the fact that we sat on the tarmac for 4.5 hours without moving, without letting us off the plane, and without climate control and air running through the plane. There was no explanation as to what was going on; they just kept promising that it would be "15 minutes, then we are on our way." At one point, they even switched the entire crew out and told everyone we just needed to wait for new employees to show up. Then, as the 4 hours were not moving, an hour before the full refund, they made a big show about "the flight starting and the doors are locked, so you have to sit down." We didn't move for another 40 minutes; they were just trying to skirt around legalities that entitled us to restitution. When the flight finally was underway, the plane was gigantic but cramped in design, my entertainment screen kept freezing and glitching, and subtitles didn't work, and the crew was passive-aggressive. Terrible flight.
Poor, the airline was not able to help me move flights.
I couldn't travel, now I can't get a refund and to change the date I have to pay an absurd fine.
My biggest complaint is the comfort. I am not tall and there was no legroom. It was very uncomfortable. During my transfer in Sao Paola, the flight was slightly delayed so boarding was confusing because there were no instructions in English.
I never got this flight. You sent me to Chile!!! And from Chile I got the other flight to São Paulo... I've arrived 7h latter than I was supposed to arrive because of Delta delays.
We boarded so late it caused us to miss time at Foz. No real information was provided to the passengers waiting.
Very slow boarding, 1 hour late - uncomfortable chairs and crew barely speaking english even at the airport!
4 hours delay, awful food and missed all my connections because of the delay to be rebooks for a flight 10 hrs later back home and never actually make it to my final destination
the flight from Boston to Curitiba was on time actually 30 minutes earlier. latam was not able to unload the luggage for custom checkup in Sao Paulo ii took two and half hours . i missed the flight to Curitiba spend the night in hotel and then flying in the morning to Curitiba
