Never had a flight delay issue with Korean Air, that's why I always go with this airline.
Flight crew were very attentive and made this trip a pleasure. Plus the fact that this our first time flying business class.
The boarding process was efficient and quick. The seats were comfortable. The food was good. The service was excellent. We had a lovely flight from Seattle on Korean air
Flight crew was fantastic. The aircraft was meticulously cleaned at all times. The crew was continuously checking to see if the passengers were ok.
Korean are so racist and when I ask question or directions they totally ignore me and say racist. Also they give me an rude attitude.
It was good, I liked the self-serve snacks but it was a little difficult to get the alcohol, which is understandable since I wouldn't want kids sneaking it.
Friendly flight attendants and gate agents. Very clean plane and food was good!
I normally love Korean Air, but this trip was not great. We boarded the plan and were settling into our seats. My son and I use these leg swings and we used it on the trip over to Cambodia, but on the way back the flight attendant very rudely told us we could not use it and that it was against regulations. I asked to see the regulation, but never saw it. The food on this trip was horrible as well, Even my son's kids meal was disgusting so we didn't eat anything on the flight. Thankfully we brought snacks. Entertainment - what happened to the games?
This was an amazing flight. The crew was great. The service was great. The food provided was great.
I was unable to select decent seats, and so I was stuck in the middle seat because it was selected for me
Seating was good in the economy with plenty of leg room. The seat cushions were a little firm though, especially for such a long flight. All meals were Korean as would be expected. The food was typical airline quality. Edible, but not something you would recommend to friends. Inflight entertainment was also all Korean but Korean tv and movies are made well and you can find something to watch. Just be prepared to read subtitles. Overall it was a good flight, especially for the price.
The crews were friendly, professional and courteous. Checking in was easy and smooth. The best part is, as we all know, the price.
The person in front of me was rude. He may came from some communism countries and don’t care of other people. No common manner and sense between human being.
Very nice staff, airplanes, and an excellent value in premium economy.
Food quality is poor. Flight attendants are very friendly and professional.
I flew on Zip Air on the way to Asia so I can compare. The two airlines are night and day. Air Premia was so amazing compared to Zip Air. I have flown Korean Air in the past and I honestly don’t know the difference between Air Premia and the “non-budget” airlines. My Air Premia flight provided me two bags whereas I had to pay for Zip Air. On my under 11 hour flight, we were provided two full meals! The flight attendants were so kind and polite.
For the price, the overall experience was what I expected. The prices were fair and competitive, the staff friendly and more responsive than other airlines, and seating spacious. The downside was food portion size, but I'll gladly pay a few dollars more for the hot noodles or other supplemental snacks, given the more affordable ticket prices. I don't mind the absence of Hollywood movie programming if that leads to inflated ticket prices. Wi-Fi worked well. In addition to spacious seating for the Wide Premiium, I'd suggest foot rests to complement the calf rests. There're problems with booking Air Premia tickets at the home website. The underlying app engine won't process non-Korean credit cards, which is a major oversight, probably hurting the company's bottom line. I can go to Kayak or a third-party website to book Air Premia tickets, but it's an awkward work-around when other airlines don't have to resort to this tactic.
As it's a budget airline it's pretty basic. But the quality of crew and plane is excellent.
First time flying with them and was pleasantly surprised. I had a premium economy seat which is very similar to some other airlines regional business class product. Seat was large, pillow was provided, huge amount of leg room, entertainment was available (only Korean shows), and lunch meal was served between Narita and Seoul. Really enjoyable and affordable
Maybe the reimbursement voucher should have been larger than a 10k won. That voucher is only for refreshments. The flight was delayed or pushed to more than 5 hours. It should be more than just 10k won and it was already past midnight. Some people or passengers like who was already there 5 hours prior to the original flight departure. 4pm** That was the only unfortunate thing about it . Other than that it was good .
It was my first time flying Asiana but i was very pleased with how professional and understanding the flight crew is with little kids. One flight attendant held my 3 year old daughter’s hand guiding her to the exit after landing while i had my hands full with luggage and my infant. She was very helpful.
The customer service was excellent. They noticed that our connecting flight was scheduled too closely for us to complete customs, so they changed the flight. Our initial flight was delayed, and they were able to get us on another flight, all without charging us any additional fees. I would fly them again anytime!
Better screens, it would have been nice to have more comfortable seats.
2nd major delay due to maintenance issues. 1st delay missed my connecting flight.
It was great, but my bag was not loaded onto the connecting flight. I'm currently getting it resolved. If this isn't a problem, everything else was excellent.
The aircraft was massive (A-380) and became crowded with 400+ passengers on board.
The plane hasnt left im stuck in seatle still my flight has been grounded for almost 5 hours
My luggage didn’t arrive with my flight. Flight was delayed by nearly 2 hours while we sat on the plane and I almost missed my connecting flight and subsequently missed the last train from the airport so it took me another 2 hours to get to my destination after arriving, Crew skipped me several times when offering beverages, and I couldn’t get their attention at times because they wouldn’t even make eye contact with me. They didn’t give me a form for disembarking so I had to go to the back of the line after waiting an eternity for immigration. Paid for on flight wi- fi that didn’t work for most of the flight.
Love flying Asiana. Been using it for over a decade now.
I had a bad experience coming from America to Thailand. On my connecting flight my check in suitcase was not put on the departing aircraft, I received my suitcase 24 hours after arriving in Bangkok and when I open my luggage my hand swelled up. The next morning when I put on an outfit from my suitcase my face swelled up and became numb. My entire vacation was ruined it seems that some kind of chemical was sprayed into suitcase and ruined my clothes and got me sick. The staff at my hotel called the airline and spoke to someone and they told me to file a complaint and gave my a website to do so. I did not file a complaint I felt like it would have fell on death ears. I had to throw away my brand new vacation clothes and suitcase and I had the worst vacation ever due to this happening to me.
Flight was delayed by 3-hours and their fix was… complimentary pretzels.
The crew, and fellow passengers, were super gracious and kind. There seemed to be plenty of bin space even though the plane was full. It’s nice to get a glass of wine with dinner in Premiere seating, and there was a lot of food.
Everything I mentioned earlier - the airbus was more comfortable indeed and the experience was further enhanced.
The plane was an older model, so it wasn’t as comfortable as others. The flight attendants were not helpful during onboarding. It was a full flight so there was chaos finding space for baggage.
Awesome! On time flight, early arrival, and a complimentary upgrade!
It was nt delta. It was aeromexo. Service was awful. They served a very small drink and NO snack for a 3hr and 35min flight. Then for the first 30 min of the flight is was talk and talk over head interruption the movie/ show i picked to watch.
I was given middle seat on this flight and prior Boston to Seoul flight That is a problem for long flights, Kayak system did not give me a change to select my seats and assigned me middle seats regardless of my elevated status in Delta. This needs immediate attention.
Delta One is extraordinary. I fly business when somebody hires me. I just wonder why there is such a chasm between business class and the insanely inhumane and nonsensical coach. The seats are not large enough to fit even my tiny wife. We fly 10% of what we did because we don’t want to pay 5-10 k but for $400 it’s unbearable. It seems like the accountants took over and made stupid decisions. Screw in 20 extra seats and make it so unbearable that people fly 90% less. Just put the damn price up and put some proper chairs in. But business, yay.
Delta’s staff is unmatched. From the gate agents, to the pilots, to the flight attendants… all top of the industry.
A 12 hour flight during the day with one real meal service - are you kidding? Also the breakfast was one of the worst and not what was listed
Seats are uncomfortable. This has been a trend in the industry for decades. Trying to fit more seats on each plane to increase profits at the expense of the passenger.
Staff were good. My seat was in need of repair, but for a short flight was not problematic. Usual basic snack and drink setup that you'll find on any US carrier. Over, a decent, basic flight.
Flight delayed for more than 16 hrs and no effort was spent to provide an alternate
We had turbulence ever 1/2 hr or so and the captains announcements were SOOOO LOUD
it was a very short flight so my expectations were low.
Entertainment kept turning itself off. Gave up on watching a movie.
Very disappointing given gate agent behavior. Filed a formal complaint with United.
Terrible. No customer service, no food, no drinks on a 6 hour premier economy booking.
The flight crew where really good. Better then the crew from BNE to SFO
Food should be changed in menu Many muslims travels in this airlime they need to add one Halal meal
