Daily cleaning, installation of cabin HEPA filters on flights from San Jose to Colombia
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 12h 10m
The cheapest ticket to Colombia from San Jose found in the last 72 hours was $209 one-way, and $457 round-trip. The most popular route is from San Jose to Bogotá, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $209.
Colombia has resumed international commercial flights on September 19, 2020 with restrictions.
From December 22, 2020, Colombia has suspended all direct flights to and from the UK.
Travelers must present a medical certificate with a negative COVID-19 PCR test result issued within 96 hours prior to departure. However, airlines may allow the boarding of travelers who do not have this test, provided they state under oath that they were unable to take a test or obtain the result within the required timeframe. In these cases, the Colombian government may require testing and/or isolation upon arrival in Colombia
Travelers must fill out the Check-Mig form and must comply with follow-up health checks via CoronAPP mobile app.
Travelers who have arrived directly or indirectly from the UK from December 13 will be contacted and required to self-isolate for 14 days. Travelers arriving in Colombia from other destinations, and whose journey has started in the UK, will be required to self-isolate for 14 days on arrival.
All other info
As of April 5, various cities in Colombia are enforcing a curfew based on ICU capacity. Depending on reported ICU capacity data, curfews can start as early as 6pm or as late as midnight, and end at 5am. Please see herefor further information.
There are currently 3,069 active cases of COVID-19 diagnosed in CO and 1,719 deaths as of Jun 11 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Colombia.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Colombia is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Colombia with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Colombia up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Entertainment systems were very old. Some were not working. Old plane overall"
Cons: "Delayed 3 hours!!! Freezing cold in the plane. Small plane. Bumpy flight."
Pros: "flight was in 1 hour early!!! not over crowded.. flight crew was nice"
Cons: "baggage fees are ridiculous. tvs are old and hardly work."
Pros: "Good leg room Love the deboarding process from the back"
Pros: "Nice seats"
Cons: "Tv system didn’t work"
Cons: "Wasn't their fault but it was a pretty turbulent flight. It's winter and we flew NY to Costa Rica, this is expecteddue to the wind, in the winter, in warmer climates. you could tell the pilot was doing his best to avoid turbulence though & the staff were ultra professional."
Pros: "Loved the movie and tv show selections available"
Cons: "Direct TV did not work for me. Really wanted to watch the AFC championship football game but I couldnt because direct tv wasnt working."
Pros: "We finally made"
Cons: "Messed up my sleep, health, schedule by staying in the airport all night 7 hours late is horrible"
Cons: "Three delays. From takeoff time of 9:50 to 10:40 to 11:23 to 12:05. The ostensible delay was the incoming plane, which landed before 10 PM but - lo and behold, it was an international flight, surely something we didnt know when it took off - it went to gate 94 and had to be cleared blah blah blah. Each delay was predictable and JetBlue could easily have simply informed the passengers that we would be delayed 90-120 minutes rather than stringing us along with bite sized delays with insipid explanations. If there was really anything to JetBlues "award winning customer service" I would imagine they would have not insulted everyone's intelligence and been honest about the delays - which pushed arrival time to 2 am. I travel a good bit - three or four times a month - but cant remember the last time I flew JetBlue. JetBlue will certainly be right there with Frontier and Allegiant on airlines I'll seek to avoid. I dont know if it was just base level incompetence or if they dialed it up for the occasion, but it was on full display for the holidays."
Cons: "Same as above"
Pros: "San Jose boarding was very quick and orderly to New York. And, The TV was not working and the flight attendants were very kind to let me sit in an empty seat to watch TV."
Pros: "Crew was nice and accommodating. Flight was shorter than expected"
Cons: "Movies didn’t work, and tv channels stopped working. So we sat bored for hours"
Cons: "long delay uncomfortable seats unclear how seating was organized"
Pros: "I liked having a variety of movies and show to watch during a five hour flight"
Cons: "There was a worker outside the plane demanding people to step to the side. He didn’t say please or thank you. Rude!"
Pros: "Crew did a great job overall. They were fast and friendly. We got out 15 minuets early too. Nice job!!"
Pros: "Seating, entertainment"
Pros: "The Blond flight attendant was amazing. She handled all the folks extremely well."
Pros: "Flight attendants (one of which was her bday today) were SO kind :)"
Pros: "Great crew and terrific captain sense of humor."
Cons: "Delaying and canceling a 7 am flight with an alarming regularity, very tired 320 airplanes with subpar service to Silicon Valley. Wow jetBlue what happened to the company? No wonder we don't fly you anymore. This was really, really poor enough to make me consider an 8 hour train trip!"
Cons: "That chips were served after the drinks, it should be served with the drinks"
Pros: "Am very happy with Jetblue. I will fly with them again."
Pros: "even in regular economy seats are spacious"
Cons: "flight was delayed and boarded process was very chaotic"
Cons: "Dirty plane from inside. No entertainment. The screen didn’t worked half the time. Most uncomfortable seats ever! No charging port either! First and last time with JetBlue."
Pros: "Too much turbulence"
Cons: "No internet service No hot food"
Pros: "Nonstop flight."
Cons: "They said one bag and one smaller carry on allowed. Then at gate required several of us to check our bag (no choice) to keep room for customers paying extra for overhead space (extortion...). It was a red eye flight but all TVs in our row would not turn off so all night changing bright lights 10” from out faces. Their attitude, “too bad...sorry. Use our really uncomfortable eye masks that don’t really work.“"
Pros: "Lots of space on seat"
Cons: "TV was broken and wouldn’t turn off"
Pros: "There was nothing that stood out in a positive way"
Cons: "We had to unboard the flight because the plane had no fuel or something, and the interior of the plane was very old and outdated. No charger ports for your phone, terrible tiny screen with very limited choices in television, etc"
Pros: "I enjoyed my flight with JetBlue! The seats were comfortable, the boarding was quick and easy."
Cons: "Flight was delayed. Said it was taking off at 1105. Got to the gate at 1050. Flight already left."
Pros: "crew members, unlimited snacks and drinks, internet"
Cons: "entertainment system is old / no chargers on plane"
Pros: "Awesome stewardess, gave us a couple free drinks too!!"
Cons: "I missed my husband’s birthday dinner as the onward flight got delayed by 2 hours and then the return flight got delayed by 4 hours, making me late for work and miss important meetings"
Cons: "I did check in by phone and the gate supost be 2, was change and I never get the new get information. My daddy need to walking from gate 2 to 17. Almost lost the flyer and also the flying was late. No comfort at all."
Pros: "Everything was on time..."
Cons: "Snacks- variety would be good such as pretzels, trail mix or fruits"
Pros: "Free WiFi, cheap flight, quick to board and de-board."
Cons: "Our TV was out the whole time while everyone else was enjoying the entertainment."
Pros: "it was a direct flight and it wasn't full so I had the seats next to me free"
Cons: "one of the crew members stomps when he walks so every time he passed me I would wake up from the vibration"
Pros: "Easy flight no stress loved it"
Pros: "On time - nice crew."
Cons: "No power outlets"
Pros: "Free wifi"
Pros: "The service that JetBlue offers is always excellent. The seats were comfortable and the flight was timely. All in all an excellent representation of JetBlue's quality of service."
Cons: "I arrived at Fort Lauderdale Airport 55 minutes before my scheduled flight and was told that the flight was closed because I was not there at least an hour before the flight. On my boarding pass it listed the boarding time and the time the gate would close BUT no where did it stipulate the last time to check in. I do think in this situation, they could have accommodated me and perhaps gate checked my luggage...but that was not offered. I had checked in online, had my boarding pass but clearly did not allot enough time to get to the airport. Traffic, post Hurricane Irma is still unpredictable, but think there could have been a bit of "wiggle room" in the rule. JetBlue did book me on the next flight (the next day), but I was saddened to miss a day of holiday meeting my son in Cartagena."
Pros: "Everything but not esp food"
Pros: "Seats were comfortable,"
Cons: "Horrible!! Significant delays. Missed my connector due to delay then was delayed again when leaving Florida. Horrible experience and will probably never fly Jet Blue again."
Pros: "Good service amazing crew clean airplane good cleaning protocols"
Cons: "Everything was good"
Pros: "Extra room and fast boarding"
Cons: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"
Pros: "Crew was great very clean and comfortable plane"
Cons: "Food was very inapropriate for the hr"
Cons: "I think all was very good"
Pros: "Leg room"
Cons: "Not sitting in an airplane without AC for 30 minutes after everyone loaded"
Pros: "Very fast and efficient boarding process. We began moving right when they closed the door. Smooth flight, friendly attendants."
Cons: "Stop charging $2 for headphones lol"
Pros: "Handing by any cap was great to get us on the plane on time."
Cons: "The plane we got on time to board was delayed enough to miss our connecting flight, so delayed another 3 hours when missing the next flight."
Pros: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Cons: "Great flight"
Cons: "It was so cold! People all over were asking for blankets and commenting on the coldness"
Cons: "I wanted an aisle seat."
Pros: "New plane with good features. I was very comfortable."
Pros: "The seats are probably the most comfy of all the flights I’ve taken. All the crew was super nice."
Cons: "On my delta app it said we’d have the TVs again but we didn’t have any this time."
Pros: "The crew asked a passenger to move so we could all sit together. It was awesome. :)"
Pros: "On time, good flight"
Cons: "No power on outlets at waiting room airport, charge 2 dollars for earplugs"
Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Pros: "- great customer service - friendly staff - Positive energy"
Cons: "- No room in the seats - No food served on plane - Crowded -"
Pros: "Staff was attentive and pleasant. Seat was comfortable, good knee room. Left and arrived on-time. Good experience."
Cons: "Reclining seats need to either go away, or be built so that reclining takes leg room away from the person reclining. Why should I be punished for a rude passenger in front of me who decides to punish me by reclining their seat?"
Pros: "comfortable seats enough overhead bin space."
Pros: "Got me to my destination, just not comfortably"
Cons: "Seating is ridiculously cramped and overhead storage is small"
Pros: "Flight ifself was okay once on the plane"
Cons: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Pros: "Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s."
Cons: "for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight."
Pros: "Crew was nice, the snack was pretty good. Good air conditioning."
Cons: "Didn’t turn off overhead light. It’s usually off most of the flight."
Pros: "Travel got delayed by an hour but we were satisfied by the crew and food"
Cons: "The delay of the flight. Not sure on the reason"
Pros: "No food, no entertainment but the crew were nice and the process was painless. Recommended"
Pros: "I got a good seat from LA to GTA on 1st jan. it was in the front and spacious and I was also served food."
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Cons: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Pros: "Quick friendly service from crew and captain."
Cons: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Pros: "Crew was friendly and helpful"
Cons: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Pros: "I liked that flight time was shorter than expected"
Cons: "no screens, only wify entertainment, app is working only with ios and android. seats don't have much leg room, and not very comfortable. i paid for extra luggage, and they were strict about the weight(had to take any items out of the bag, even that i had one large bag, and one small bag(2nd bag was underweight)"
Pros: "Flights were on time and friendly attendants!"
Pros: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Cons: "Nothing negative to say!"
Pros: "The flight was very quick."
Cons: "They didn't serve us water."
Pros: "Smooth, easy, still long"
Cons: "Still long"
Pros: "I liked the boarding process."
Cons: "Bigger seats are more helpful."
Cons: "Delay over one hour."
Pros: "Very on-time and fast, respectful crew."
Cons: "The airplane was old and with no entertainment."
Pros: "Courtesy seating"
Pros: "Movie selection"
Cons: "They want us there at 4:20 for a 6:20am flight but Clear doesn't open until 5. I was through checkin by 4:23. Why bother if one can't get to the breakfast facilities for another half hour plus? Then Peet's had no pastries."
Pros: "Everything was just as I have come to expect -- efficient, polite, and courteous crewe"
Cons: "At least 10, including my entertainment systems didn't work as soon as we took off. A 4 1/2 hour flight cross country with no entertainment, very disappointing. The crew was very unorganized, they couldn't even figure out how to give drinks and snacks in an efficient manner with initially skipping several rows without asking about either. Seat headrests were not adjustable up and down."
Cons: "Sold us a flight with unassigned seats"
Pros: "Take off and landing was incredibly done. Almost unnoticeable that didn't make me nervous at all."
Pros: "Chicken kale salad was inedible. I did not know chicken had gristle!"
Pros: "New and improved food options!"
Cons: "Boarding took more time than usual. They were able to accommodate less carry on baggage."
Pros: "the embraer 175 is VERY comfortable, despite being a smaller jet."
Cons: "Just an FYI - the small overhead bin space on the Embraer 175 made it so that many passengers bags needed to be checked at the gate to baggage."
Cons: "horrible boarding management in SJC."
Pros: "HORRIBLE EXPERIENCE DO NOT FLY WITH AREOMEXICO"
Cons: "Seat assignment with ticket bought 10 days prior"
Cons: "The space between seats is tiny, even when I paid more, no internet during the fly, old movies, nothing new"
Pros: "Everything was fine except I ordered an aisle seat and was given a middle seat instead. The person who did get aisle played a war game for my territory with his arns over the arm rest and his refusal to get up whem the window person needed out. Next tine I will demand my aisle purchase is hononored"
Cons: "My aisle purchase being respected"
Pros: "Although the plane was old, I found the seat to be very comfortable"
Cons: "Entertainment was pretty much nonexistent. Plane was old and legroom tight."
Cons: "I reviewed the wrong one. My last comment and score was for this flight. My last flight even though the spaces were smaller I had no problems with my bag and it was a nice flight."
Pros: "I enjoyed the accommodations such as the ear phones and blankets. The entertainment was great."
Pros: "Quick boarding. Quick departure."
Cons: "Plane was 45 minutes late leaving Mexico City."
Pros: "Row 6 plenty of space"
Cons: "missing luggage for 2 days now. not Good!!!"
Pros: "Not sure it was anything to like, staff not very friendly, unsure how do they assign the seats unsure if I was singled out due to my small service dog, we got horrible seats and were at the airport very early and got seats all the way to the back of the plane"
Cons: "seat assignment, no other choices to seat unable to figure out how seats are assigned why all the way back to the plane when people with teenagers get to sit at the front and perhaps is there something I am unaware when traveling I guess need to pay extra and get a pleasant flight instead of being treated like a peasant"
Pros: "Airline generally decent"
Cons: "No one attending kiosk to check in an hour before boarding time ...forced to move my flight to the next day (and pay for it). Have never been so upset with an airline"
Pros: "GOOD SERVICE"
Cons: "Did not let me check in so I missed my flight. Last time I will ever pay for an Alaska airline flight."
Pros: "Me gusto que el vuelo salio a tiempo, tamien que los sobrecargos son muy amables y el abordaje aunque se hacen unas lineas enormes es un tanto veloz conciderando la muchedumbre, con el poco tiempo que tienen para ocupar la cabina en realidad hacen milagros, mil dracias"
Cons: "El bocadillo que ofrecen es muy pobre y en mi criterio o mejor no proveer nada o mejorar la calidad, el cafe, bueno; deja mucho que decear. Y bueno que decir de el espacio entre acientos, va uno con las rodillas en el respaldo de el vecino al frente pero bueno en fin no esta todo tan mal, AeroMexico Gracias por sus atenciones."
Cons: "Everyone is so rude, they don’t care just a number to them."
Cons: "We chose seats. Those seats were not ours when we flew. My daughter and I were put in middle seats in seperate rows in the back. Obviously Kayaks program is very faulty. It was my first booking with them and my Last."
Pros: "The flight left on time"
Pros: "Not much waiting time to board , landing was on time"
Cons: "Was two attempts at landing time..didn't really know tbe problem the first time"
Pros: "Comfortable and smooth"
Cons: "Food and food service"
Pros: "Not much to like."
Cons: "I upgraded to AM PLUS so that I could take advantage of the EASY CHECKING. WIDER SEATS. BE AMONGST THE FIRST TO GET LUGGAGE. ALL THIS ITEMS WERE PROMISED BY YOU WEBSITE. non of these things happened. I was instructed to email to request a refund. Took ten days to here back and was denied. You guys have a perfect procedure for not giving refunds. Can’t talk to anyone by phone then take 10 days to deny. By that time most will just give up. I am a frequent flyer that will NEVER fly with you again and neither will the employees of my company."
Pros: "Smooth and easy."
Cons: "Rows ridiculously close together."
Cons: "Everything. The customer service was horrible. They did not honor the seat reservation and stationed my father in the back of the plane instead of the front of the plane as agreed on my reservations. They charged for baggage. The whole experience was horrible!"
Pros: "Great crew, great fare and pretty easy and convenient process."
Cons: "Seats aren't the most comfortable and very little leg room"
Pros: "Aeromexico's fare was competitive, and they got me to my destination on time."
Cons: "Aeromexico's online check in system needs a total revamp. Trying to check in online was a nightmare. I eventually gave up. Also, they charge extra for checked luggage, like most airlines today. What's different is that they make it really difficult to pay for your bag. After I waited in line to check in and the agent confirmed my reservation, I was sent across the concourse to a separate Aeromexico office to pay for my bag, rather than simply paying at the check in desk. I was lucky I had the extra time to make it to the gate to catch my flight."
Cons: "Aeroport and the waiting"
Cons: "I want my money back terrible Departure was supper late 20 hrs waiting for broken plane to be repaired"
Pros: "Boarding was fast and in order"
Cons: "Flight was delayed,no information until it was late to get other flights."
Cons: "This airline seemed to be unprepared at every step of the way. When I showed up to the airport to check my baggage (this was 2 hours before my flight) there was a huge line of people already there. I went to the back of the line and after 15 minutes of not moving I texted my family that I might be missing my flight. As I got closer to the front a nervous and overwhelmed Aeromexico employee went to the back of the line and handed the last person a paper and told her she would be the last person allowed on the flight. Anyone lined up after her was turned away because they had showed up too late. It seemed to me that those people would have made it onto the flight if the airline had been prepared and ready to check everyone in on time. When I was finally able to check my bag there were only 20 minutes left until my flight was supposed to depart. I rushed to the security checkpoint and ran to my gate in fear of missing my flight, only to find another large line of people. They hadn't even started boarding! After waiting 10 minutes in line (10 minutes before the plane was supposed to depart), the crew slowly strolled to the gate. They didn't even seem to care. Overall, my experience was below average, but seeing how people were not allowed to board due to the airline not being prepared for this flight, I would say I won't be flying Aeromexico again."
Pros: "Great service inside the plane"
Cons: "Rude people checking in bags"
Pros: "Fast and efficient"
Cons: "Nothing much. The flight was too short to critici anything of substance. You"
Cons: "My chair was broken on a four hour flight to SF from Mexico City. I had to sit slumped over reclined despite not wanting to be reclined for the whole flight, even during take off and landing."
Pros: "The staff was friendly and the food was pretty good considering it was airplane food. They came around and gave drink refills."
Cons: "The plane left almost an hour late, when previously it has said it was running on schedule. The seats are cramped, barely any leg room to get comfortable in."
Pros: "Friendly crew and smooth flight."
Cons: "Flight left over an hour late, very simple tasteless food with little choices of beer that was not cold."
Pros: "Good service On-time Friendly Great movies"
Cons: "They made me check my carry-on due to lack of space"
Pros: "The entertainment was decent"
Cons: "The check in desk in lax is very unorganized and I think the staff was not knowledgeable at all. After checking in I was not given a boarding pass and told to get it after TSA check in, which made no sense."
Pros: "Breakfast, leg room, entertainment"
Cons: "Boarding, took very ling, apparently waiting for a first official"
Pros: "I loved the fact that I never used this airline before and I'm so amazed they were on time and even before schedule, thank you kayak and thank you aeromexico!!"
Cons: "tried to xcl a month in advance due to unfortunate circumstances....to no avail. no help at all, whatsoever"
Pros: "I had a good time traveling with aeromexico. I recommend to check in online first before heading to the airport. All the staff were friendly. My plane departed and arrived on time. They also had a great selection of movies ."
Cons: "Why they they have to announce if anyone wants to give up their seats. We paid for our seats and we will like to go to our destination. Why are the flights being over booked?"
Cons: "100% of my flights on AeroMexico have been delayed by 1 hour or more. In one case recently by nearly 4 hours. That if milely my random experience; it's still unacceptable, especially since they offer no apology or compensation."
Pros: "Loved the movie selections."
Pros: "I liked the crew, the landing, and the drinks"
Cons: "Food consisted of custard, peanuts, and a croissant with ham and cheese Cold drinks were distributed only once. This is for a flight lasting almost four hours."
Cons: "Ever since Delta acquired Aeromexico the airline went from good to really really bad. The flight attendants are rude and entitled, the service during the flight is non existent and overall how the airline manage itself leaves much to be desired. The worst thing about all this is that the fairs are expensive and the price is not worth it at all."
Pros: "Terrible because I was standing in the inner gate area waiting for my friend who had to run to immigration and the plane took off without anyone telling me. I was going to get on when it was ready to leave but didn't have the chance. When I went to the aeomexico ticket booth to get a new ticket they were going to charge me an exorbitant price so I went to American Airlines. I also had to sleep in Mexico City which cost Me an additional $550. All in all the missing of my flight cost me over $1000. I'm so mad about it. Lynn Fecteau 305-854-0891"
Cons: "Great flight"
Pros: "The flight back to Columbus made up for the flight from CLT to SJC."
Cons: "This was a multi city, round trip starting out of CLT. My connection was way too close, and we missed the connection due to a mechanical problem. The lines to get vouchers were super long, and the hotel was not the best. It was way after midnight when I got to the hotel, and I did not feel safe staying at a Quality Inn. I had to walk to my room outside, and had leave in the morning in the dark as well. I was traveling alone. Please put your passengers in a better hotel, closer to the airport. I did not expect that from American Airlines."
Pros: "Flight attends are very friendly."
Pros: "Great flight"
Cons: "The crew, the whole experience,"
Pros: "Easy check in and boarding"
Cons: "Flight was delayed 45 minutes while sitting on runway"
Pros: "delivered as expected"
Cons: "drink cart earlier and more often"
Pros: "Short flight."
Cons: "Flight got delayed several times. Had to reschedule flight."
Pros: "The crew was very attentive. The seat (as I am sure you know) is not 100% comfortable. One of those little pillows that some airlines provide would have been appreciated as I need a bit more back support."
Pros: "Comfortable flight and was able to get a couple hours of sleep in."
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Pros: "Friendly crews"
Cons: "Baggage claim took over an hour. Wasted so much time."
Cons: "Another delay on second segment of cross country flight — this time for maintenance issues that were never fully explained. took off an hour late from DFW."
Pros: "Good service."
Cons: "No power outlets."
Pros: "Great flight overall"
Cons: "We were told that we get one checked bag free, but at check-in were told we had to pay. So much for low prices!"
Pros: "The flight itself was fine."
Cons: "All the choices to eat were laden with gluten, salt, and sugar. Surely a salad is no heavier than what they carry, but might not last as long. For those of us gluten-sensitive, watching our glucose levels, or salt intake there’s nothing. A 40 minute gate change from B29 to A11 in PHX was barely long enough to walk far less find and buy a healthy meal. Yet again I arose at 4am and had nothing to eat until after 4pm. ALL the airlines can do better."
Cons: "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
Pros: "Flight was routine except that I was astonished and pleased that the movie was “Love Simon”. Thank you American for maybe helping to change some attitudes in the center of the country."
Cons: "The food is still laden with gluten. The only gluten-free option was peanuts."
Pros: "This was our first time flying Avianca. The flight attendants were attentive and helpful!! We will definitely fly Avianca again to Colombia!"
Cons: "Flight was delayed six hours. Flight crew arrived late further delaying trip. Connecting flight missed. Promised hotel reservation by American were non-existent when arriving in Dallas. Had to try to sleep in airport. Will never willingly fly American again"
Cons: "5 delays with the flight. Had to Switch to a flight leaving from SFO and pay $60 for an Uber to get to SFO"
Pros: "Everything seemed to go as normal. We were able to get 5 seats together."
Cons: "Wasn't a dislike, but would have liked to board a little earlier with kids of age 5, 7, and 9. However, all was fine and staff were pleasant."
Pros: "I was upgraded and dinner was delicious."
Pros: "Good choice of movies."
Pros: "I was taking students and we had seats all over but they rearranged so my students could sit together. It was a nice flight with a friendly crew."
Pros: "British Airways I feel did everything to make it as best as possible."
Cons: "American Airlines (British Airlines partners) are a horrible airline. My 8 am flight has a mechanical issue. Which they kept up on the plane till 11. Now no mater what other plane I catch idmiss my connection in Dallas. Which means I don’t get to Paris on time. Which ruined my plans to surprise my gf and propose to her. It took one call to British Airlines to get me rebooked. Something american was taking hours. I still won’t make it on time but at least I’ll make it. American then misplaced my luggage and it took two hours to retrieve it. Turns out it was sitting behind the counter the whole time the kept telling me it would be on the baggage flame area."
Pros: "Everything was on point"
Pros: "Early departure and arrival. Great flight and crew on a full flight."
Pros: "Entertainment was available in front of us on a screen versus an onboard app, which was much appreciated."
Cons: "Oh man, I have so many things I need to say. I tried giving AA a chance, but compared to when I flew on WestJest two months prior for almost the exact same trip (I flew to San Francisco versus San Jose that time), WestJet was by far more superior in terms of customer service, boarding organization, and friendliness. First of all, what bugged me profusely was the lack of seat selection and the crazy pricing for certain seats. On WestJet, the emergency exit seats were available without any additional cost, yet AA was charging $66 USD to sit there. Furthermore, seats closer to Business class also carried a charge of $25 (or something like that) - ONLY because you get to board sooner. I would understand if there was extra legroom involved, but really, it's just a matter of sitting and getting off before anyone else. If anything, those seats should be given to passengers who have tight connecting flights and need to get off asap. even in those cases, you shouldn't be charging someone almost $30 just so they can make it to their next flight that YOUR company arranged within such a short time frame. But the most annoying thing about my trip with AA was the fact that I had to take out all of my belongings from my carry-on and carry them in my arms because there was no room left in the overhead compartments. Excuse me?? How is there not enough room? So I had to walk with my laptop, my iPad, my Beats headphones, my laptop and iPad charger, amongst other things, in my hands to the aircraft. Thank goodness I found a plastic bag, because otherwise I probably would have lost something expensive on that plane. Furthermore, as I walked to my seat, there was most definitely places that I could have stowed my carry-on luggage in the overhead compartments. You shouldn't let people put things like purses and bags of food in the overhead, when those can be stowed underneath the seats in front."
Pros: "Although the flight was delayed from San Jose and Chicago yet they reached as per original schedule time"
Pros: "Flight boarded on time and landed 30 minutes early. Best part is the gate was open in Chicago so we truly arrived early. Flight crew was great too. Very helpful and courteous."
Pros: "Adequately handled the 13 hr delay."
Cons: "Flight delayed 13 hrs for mechanical problems. Seems to be an ongoing problem w/ American Airlines now."
Pros: "We were delayed because of weather yet the crew kept us aware of what was going on and still got us there on time. Great crew. Very polite and professional."
Cons: "No pre boarding for family with kids"
Pros: "On time. Polite gate reps. Helpful crew. Smooth flight and on time."
Cons: "- This was an older Boeing 738 plane that American Airlines refurbished. It still has the old style overhead bins and just feels old, - Like on many on these older planes, the power outlets don't work. - No food offered, even for Executive Platinum member. Unpleasant crew."
Pros: "Legroom was decent and the flight was fairly empty. So lot of space."
Cons: "No vegetarian food though it was mentioned earlier."
Pros: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Cons: "No volé en LATAM si no en AA y en esta compañía al principio no sabían sobre mi reserva y cuando si, no pude hacer el checking online, sino solo en el aeropuerto , en ambos vuelos"
Pros: "We had a very pleasant staff!"
Cons: "Not letting me know my first leg was operated by AA was very confusing and frustrating. I couldn't find Westjet at the airport at all. Had to guess from the departing time!"
Pros: "The gate agent was able to find me another option."
Cons: "The phone agent was really bad at helping."
Cons: "The flight was not smooth, it seemed like the pilot didn't know what he was doing. I arrived an hour early for my flight and my bag got left behind. I'm only here for a day and a half and my bag won't reach me for another 24 hours. Really poor experience with AA."
Pros: "Excelente la atención y los servicios prestados por la tripulación"
Cons: "Looks ghetto and no wifi"
Pros: "Water and sodas"
Cons: "Onboarding crew made me pay 200 usd for extra weight without telling me that I could move lbs from one bas to another and pay less."
Pros: "efficient, courteous staff"
Cons: "This flight was added as they cancelled my flight directly to London then they dropped this flight and had just Phoenix to Lindon! It took many calls, one with over an hour wait, where were told different stories and expectations. I did not receive an actual ticket until the very morning if this flight!! It was very stressful!"
Cons: "I bought an upgrade seat for $22 and I was disappointed because the seat was worse then the seat I gave up"
Pros: "Crew member was grumpy, not friendly and did not give eye contact"
Cons: "Friendlier service and more organized to get on plane. All zones weren’t called and then announcement came on saying last call. Also not enough room for bags. Crew member was on phone when we arrived to plane. No explanation on why but made me feel uncomfortable about our safety."
Cons: "Terrible. Flights delayed by 90 minutes. Then on boarding we as a couple weren’t sat next to each other on the four across plane, but in the two aisle seats. This was bad. But then no one was sat next to my wife. So an empty seat, my wife, me, then a stranger. C’mon Air Canada, figures it out."
Pros: "Aircraft and cabin crew were superb."
Pros: "The people at the gate. Excellent the girl from El Salvador"
Cons: "The worst, the attitude of a crew member named Andrew."
Pros: "The rest of the cree was awesome"
Cons: "One crew member was disrespectful - Her name is Brianna"
Pros: "Friendly attendants, excellent foods"
Pros: "There was some csr that assisted us however."
Cons: "Most csr didn’t care our flight was cancelled. The communication internally was slow. Found out from my app. When asking info at counter they were rude and came off as they didn’t car"
Cons: "Boarding was a disorganized free-for-all. Complete chaos and the gate staff seemed unable to manage the situation. The plane itself was an aged 767 with uncomfortable, cramped seats and no entertainment options whatsoever. Haven't taken an international flight this bad in years. Entire cabin smelled like the lavatories for the duration of the flight."
Pros: "The Air Canada app to have access to the entertainment on board did not work."
Pros: "Lowest fare"
Cons: "Online checkin failed, airport kiosk couldn't handle how names are written on Japanese passports (it's English) and had to wait 2 hours on the line to check in because they were down to 1 agent toward the end. Made it to the gate just as boarding started. Very limited entertainment options for modern day airlines. Uncomfortable seating."
Cons: "Very cold plane"
Cons: "No video screens for entertainment. If you want to use in flight entertainment, you need to download the Air Canada app prior to boarding."
Cons: "third time flying with air Canada rouge to vegas and its the same story every time. They never check and everyone brings in 3,4 carry on so they don't have to pay the 25 dollar fee. Then there's no room and flight is delayed because of that."
Pros: "Friendly staff"
Cons: "Old plane, old tv screen difficult to use. Awkward seating behind economy plus."
Cons: "I am glad I survived this experience. It was worse than PanAm flights in the 1980s... no TV, basic care ... except PanAm served better food. I was really sorry for the flight crew that they have to serve on this plane."
Pros: "Dinner was ok, Breakfast and coffee were horrrible"
Cons: "Very rude staff, would not do anything I asked and responded with attitude"
Pros: "This flight was cancelled; I don't have any remarkably positive comments about it."
Cons: "This flight was delayed for several hours after we had already boarded (due to maintenance, I think), then was unexpectedly cancelled. Air Canada staff did not communicate with us clearly about the cancellation. We asked several staff members for help and some of them simply walked away; seemed like staff did not know what was going on. We over 90 minutes for in-person assistance, only to be directed to a telephone to re-book our flight. We missed an entire day of our trip to Japan. I'm very disappointed in my experience flying Air Canada."
Pros: "Ease of booking"
Cons: "No complaints"
Cons: "Plane was too small with extra small overhead bin. Entertainment system was also mediocre which keep shutting down and have to again select your movie and forward it :("
Cons: "We were disappointed we couldn't order from the flight menu."
Pros: "Didn't crash"
Cons: "The seats for economy were way too small...we felt crammed into our seats and crowded the entire flight. We didn't like all of the extra fees compared to West Jet that we flew on our way home. Food vouchers were pre purchased and the crew records were not updated."
Pros: "There was a hour delay but once on board the crew and flight was excellent."
Cons: "The seats and the lack of leg room."
Pros: "This was my first time in Canada never been there before I had a great time until that one moment I had to deal with workers from air Canada except one agent at the ticketing desk....I had checked in online the day before however I had some card issues because they got shut down by my bank and due to the holiday in America I was unable to call my Bank prior to the airport....got to the airport and tried to explain that all I wanted to do was pay for my bag with cash ...but no one took the time out to listen each time i tried explaining myself I was send to a different location to join another line ....by the time I got to someone who was willing to listen my flight was closed ..her name was Aurora and gave me nothing but attitude when I explained my story......anyways finally got to ticketing and a met the only agent that day who exercise some level of customer service that day...if only I could remember her name ...sigh she went the extra mile because at this point I was frustrated and unsure if I would make it out of the country a sane person due to the amount of chaos I experienced prior. She got LISTENED .....SHE TOOK THE TIME TO LISTEN...got me on a new flight and went above an beyond to assist me that morning I was on the verge of a breakdown at that point all other staff member was very disgusting not only to my self but the other individuals who had mishaps that morning."
Cons: "The overall service was poor. One male flight attendant was very rude and disrespectful to two elderly passengers. It was NOT David. Charging $10 for entertainment was is terrible!!! Restrooms were filthy!!!"
Cons: "10+ hour international flight and there were no TV's and no free alcohol. There was an option to rent an ipad."
Pros: "entertainment choices"
Cons: "boarding process crew not helpful in baggage storage"
Pros: "People that helped us were personable"
Cons: "The flight was delayed 40 and then 50 minutes. No announcements were made, the screen just changed. I'm glad I went up to ask about my connecting flight to Athens; if I had waited and got on the flight, I would have missed my connection. The people at the AirCanada desk were nice, and were able to find us other seats. However, we were promised seats on the 7:30 flight, but instead were put on the 5:45 flight. We asked for the AirCanada person to call back and change our flight, but she said we would have time (at this point, 1 hour and 20 minutes before the flight left), even though I showed her that there was a lot of traffic between LGA and JFK and we probably would not make it. We had to leave LGA, find our bags and wait in a long taxi line to sit in traffic in a cab we had to pay for our of pocket, and could not make the 5:45 flight. I then had to call AirCanada and wait for 15 minutes for the lady to switch us to the 7:30 flight. In all, we also lost 2 full hours in Athens."
Pros: "Crew was pleasent."
Cons: "Plane is so small my knees are in the back of the chair in front of me. I'm tall but this is the only airline I've had this issue with and I have flown a lot over the past 5 years."
Pros: "The helpdesk was helpful when I got a hold of someone. The compensation was decent."
Cons: "I bought my round trip ticket from DC to Paris via Toronto since March 2016. But the flight back from Toronto to DC was overbooked and I got bumped off the flight. The agents were severely understaffed and had no information about the situation. Also, when I finally got the flight back to DC, my luggage was lost."
Pros: "Flight was late. No device from air Canada"
Pros: "Convenience and ease of flying through Abbotsford. Ground staff was amiable and helpful in Abbotsford."
Cons: "Not enough leg room!! I'm 6'2" tall. I can't simply make my legs shorter. The food choices were limited. Please make the fruit and cheese platter available all day."
Pros: "It was average with everything."
Pros: "At least we had movies and a book."
Cons: "The checkin staff were not at there designated area on time and the flight was delayed for over an hour causing us to not be able to board our connecting flight from Toronto to Milan."
Pros: "Tickets are cheap"
Cons: "Poor food, rude crews, small seats"
Pros: "Plenty of leg room"
Pros: "Fairly quick! Staff were really nice and helpful."
Cons: "Flight was delayed one hour. Very uncomfortable seating arrangements for a long-distance flight."
Pros: "Seats were comfortable..."
Cons: "Plane windows were really dirt... staff was a bit rude..."
Pros: "eventually getting home and the woman next to me with whom I was able to discuss our shared misery."
Cons: "Worst experience. My connecting flight I had originally booked was cancelled, leaving. me with a six hour layover. I had no desire to shop duty free and was tired from my previous flight so I went to the gate which my flight would eventually leave from. While standing, since seating was extremely limited, and sitting at this gate I observed that every flight was either delayed or cancelled. Employees milled about with their backs to passengers with little regard to those inconvenienced, they seemed to be completely clueless when asked simple questions. The Pearson Airport was the most disorganized and inconvenient airport I have ever had the misfortune to experience. The toilet on this flight was broken and we were only informed right before boarding, making the decision to go while I could I missed them saying they were going to take our carry on bags away from us to stow below. I had medicine and camera lenses and other items I was wary of leaving my possession and had to sit on the tarmac a few minutes to re-situate my personal items. I have no intentions of flying through Pearson ever again."
Pros: "On time"
Cons: "Food , uncomfortable ,"
Pros: "Good service flight was a little delayed but taken care of with no big set backs."
Pros: "the crew was great, food was alright, and overall I enjoyed my flight"
Cons: "the only entertainment was able to connect to apple products or a renatble iPad. I don't have an apple product so that was a bit annoying"
Cons: "No viewing screens and fewer selections of movies from air canada app compared with selection from vancouver to tokyo. I don't know why our return trip was so different."
Pros: "Attendant was nice"
Cons: "run down cabin"
Pros: "Not much. This first experience with Air Canada left me thinking it must be a severe-discount carrier."
Cons: "By the end of Group 4 boarding they were already taking carry-on bags at the jetway to check into the baggage compartment. We had a 1:05 connection in Toronto to catch our flight to London. They could give us no assurances that our luggage would make the connection. Thankfully we were able to talk our way onboard and found space to store our bags. When I was finally seated I had to warn the person seated in front of me to please not recline. Sitting with my back flush to the seat, my knees were literally in contact with the chair in front of me. There was ZERO room for that passenger to recline without causing me great pain. I sat on our five hour flight in great discomfort. Adding to my discomfort was a lack of food and zero entertainment. Paying for food is fine and I did it but on such a long flight it seems abusive. Food should be provided on longer journals. That all all I could do was read was also fine but video and Internet are increasingly expected and this flight had neither. I'll have doubts about ever flying Canada Air Rogue again."
Cons: "Stewredess who did it did not apologise Had smelly shirt and wet jesns for 3 hours"
Pros: "Not much to like."
Cons: "We flew Air Canada Rouge both to Maui and returning. On the way out, our plane had a "fuel pump" failure and we had to sit on the tarmac for almost 2 hours. On our first attempt at a return flight, we were delayed because they were missing a flight attendant. After she showed up, we were told that a seal on the plane was leaking hot air onto the fuel tank, and we were likely not leaving the airport that night. They kept us at the gate for hours because there was a (and I quote) "1% chance we could get the part from another island, but don't count on it" The time for them to legally keep the pilot and attendants came and went, so they all left... but we were still kept at the gate. The plane left the gate and STILL AC Rouge wouldn't officially cancel the flight, because then they would have to put us up in hotels. So no crew, no plane, and all of us sitting at the gate at 2 in the morning waiting for some guy in some mainland city to call and tell us we could leave. FINALLY, the call came in, and we spent another hour and a half waiting in line to get hotel vouchers. The next day, when we actually got on the plane, my brother in law sat down to all of a sudden receive a fountain of water pouring on his head from the ventilation system. When he asked if he could get some tape or something to plug the leak of water, the stewardess told him that they are not allowed to put tape anywhere. So he stood there with a waded up paper towel. Oh, and there was puke on my seatbelt. Sure , it is a budget flight. But I am paying less for not having a meal, cramped seats, and minimal service... NOT an unsafe plane that is literally peeing on our faces for being dumb enough to choose this airline. Congrats, Air Canada Rouge for our worst flight experience. Get some planes that aren't falling apart."
Pros: "Not much"
Cons: "Flight attendant was very cranky We spent 4 hours in bogota looking for our luggage. Nobody from air canada could be found. Until we found them all in a back room with a room full of everyones luggage. We dont recommend air canada. And we will never fly with them again when we get back. Food was disgusting."
Cons: "The 6 hour delay that was for no reason except that the pilot was very rude to the crew and he didn't want to depart. Unacceptable"
Airlines flying from San Jose to Colombia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from San Jose to Colombia
Masks required on board, masks provided on flights from San Jose to Colombia
Social distancing seating
Middle seats unavailable to book on flights from San Jose to Colombia
Testing for antibodies, testing for symptoms for flights from San Jose to Colombia
Waiving of change fees. Search flexible flights from San Jose to Colombia