I have been flying united for a long time but now I’m done
Delayed - leaving, delayed getting to the gate at destination. What should have been a very easy flight and experience was not.
Better management of the boarding process. Is there any way you could forward all the window seats first? That's the Way Reno Air used to do it, and they had the fastest boarding in the industry!
Wifi is very frustrating - could not connect and therefore unable to work on the trip
Entertainment was great. Seats were good. They did not have my pre-ordered hot food product available but did comp me something cold in place of the item.
Santa Barbara is a super small and easy airport. Breezed through rental car return, breezed through Security, ordered a coffee and muffin and to my gate in less than 30 minutes. Maybe because it was a small airport we got the oldest plane. Hardly any overhead space and absolutely zero internet. Its NFL Sunday man! That hurt.
We were delay because so many bags needed to be gate checked and it was disappointing not to have outlets in the seats for such a long flight.
We had a delay, but thankfully I made it to my connection. Overall it went smooth
Very uncomfortable seats and seat backs, and I am only 5’9”. Delayed due to crew issues, spent a long time with no ventilation. Teeny overhead bins. Wifi worked well. Arrived safely.
Boarding took a long time for a couple of flights. We arrived at our final destination an hour late. Others missed their connecting flight. We had no time to eat between flights. My checked in bag was delayed because it was in another flight. At least they gave us a voucher because of that. The staff was very kind.
American eagle and American Airlines are bad, cancelations, delays and no customer service
I understand that the plane is a regional jet, but American Airlines can do better! They have been operating these planes for 25 years by now. The seats are uncomfortable, and both boarding and deplaning are painful and waste a lot of time due to carry-on baggage.
Delays and multiple changes in gates. In accurate info sent to phone. Worst flight in years. With no apologies or recompense.
Flight was delayed for 2 hours, then last minute the change to on time. The satélite location is far and a nightmare to get to.
4 hours late, including over +1 hour waiting in plane to take off. Baggage left behind too.
This time there was nothing to be better, really! Boarding on time, taking off on time and arriving earlier. The only complain is about way too long line at pre-check security point at DFW. But this is the airport’s problem, not American Airline.
Re-checking our bags, the workers were not able to help us with boarding passes for the flight, told us to wait, then ignored us while they helped many other passengers. Until I got rude, they would have left us standing there, and even then they were very curt and dismissive in telling us where to get boarding passes printed. We made it to the gate just as they were starting to board passengers. It was just rude customer service.
Do a bit better with n first class offer some real food and pillows
It was Christmas and the crew was awesome. And the passengers were patient.
I had first class itinerary, yet they put me boarding group 5 from FNT to ORD! I spoke with the gate agent though, and she let me board in Group 1 like I should have been assigned. Would've liked water on that flight. I'm glad that I asked about food on the flight from ORD to DALLAS. If I fly United from ORD to any city in Texas, they always offer a hot meal and regardless if it is a time in between meal times. The excuse was that it was not dinner time yet. It was almost 6pm?? And the flight was over 2 hours. There were some healthy snack options at least, but fresh snacks like apples or something would be nice. At least offer cheese plates or similar. Please bring seatback screens like United is doing. The flight attendant in first class was wonderful.
