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The flight was delayed and food was averiage - only sandwich. The flight attendants were good and gave outstanding customer service 👍🏼

Great food on both legs and fast customer service from the stewardesses....

Overall was good but it would be good if the airline is providing snack such as sandwich or instant noodle between meals for LA to Taipei

Premium Economy seats were more comfortable than other airlines I have recently been on. Great staff. Food was unremarkable.

We were very impressed with the modern plane its amenities, as well as the services of flight attendants.

The crew very accommodating and food too is good. Keep up the good work

Very good service and food. Crew was professional and considerate. Cabin and restrooms were kept clean

The food from Los Angeles to Taipei made me throw up. The flight is also not comfort. But the staffs are very friendly and nice.

I was sleep when they brought the food. They had put a note on my seat. There was no food when I asked for food later. There was just one main meal served in this 14 hours flight. They offered me sandwich with ham which I don’t eat since I am pescatarian. Long story short I had to wait to get to TPE to get something to eat. I am extremely disappointed from the service. I have been flying EVA since I was 1 year old. Perhaps no more EVA for me. Seems EVA glorious day is long gone

The app was awful. No accurate info. Paying for internet is a negative (Delta is free). The crew was very nice for the most part although you are not guaranteed to get good service. Some crew would ignore requests for things as simple as a cup of water if you were sleeping when the first serving was made. Food was great. Male crew member was exceptionally kind and responsive.

They cancelled the 6am flight around 12:30 AM the day before. I was luckily able to book through another airline. I called for a one way fare refund, the new flight is much more expensive. I lost $$$ in the difference and this caused lots of stress. I intend to take action following my trip, really off to a bad start and I will never fly Alaskan again

The gate agents begged us to check our carryons. They BEGGED us, over and over, and said that the flight was completely, totally full, and said that if we don't check our bags, it will cause huge delays. They finally said that "group suchandsuch will be required to check bags!" So I checked mine. Well, the flight wasn't close to being full, and many of the overhead compartments were *empty*! Moreover, my bag was delayed at the carousel, and it wasn't on the carousel that was posted. COME ON, AIRLINE, you can look at the seating for the flight on your computer and decide whether it's really necessary to beg and beg and beg people to go through the hassle of checking their bags! This is annoying as hell and makes me not want to use your crummy airline ever again.

My only complaint was how far it was from plane to baggage claim

SBP to PDX 2/17/2026. One person ahead of us at the counter. One ahead of is at TSA. First to board. First row, first class. First to be served. Food and service very good. First off the aircraft. Flight was nice other than some moderately hard bumps on climb out (please find a way to control that!). Air Force landing (none of that Navy slam you to the deck stuff). Wheel chair at the bottom of the ramp waiting for my wife. Luggage out quickly, walked right up to the parking shuttle bus. First stop on the bus. I like the EMB 175 aircraft. This was as close to a perfect flight as I will ever see. Bravo!

They changed our flight from a one stop 3 hour layover to a non-stop. Saved us hours and got us there sooner.

Departing flight to San Diego was delayed. Return flight from SD to SBP was delayed. Not terrible but not ideal

The flight was delayed for an hour, while we sat in the plane.

Flight was initially delayed 1 hour, but said come to gate at scheduled time in case plane shows early. Then the flight was delayed several times over for a total of 3.5 hrs for 1.5hr flight. The only compensation was $12 to get a water and some chips. Cant seem to fly anymore without some issue.

No prob with entertainment-would have selected n/a if it had been an option. No entertainment-flight was only a short hop. Great flight,

It was adequate nothing special no entertain because flight was short. Crew pleasant.

overall a very good travel experience - left on time, arrived early. Mostly a smooth flight. Polaris seats were excellent, very good service and nice food with options.

Excellent. I had a medical emergency on flight SNA-ORD and the attendants were very helpful.

Smooth flight, easy boarding process. Made up time in the air with initial delay due to weather pass through

Flight was over two hours late, but they notified us early in the morning. They ended up changing planes the food on board that was extremely mediocre and we were in premier class.

awesome team work seen since on board till off plane in my destination. thanks you so much.

Food was very bad Crew was not so welcoming. Chairs was so uncomfortable

Flight was on time, clean, etc. Despite connecting to your wi fi I was unable to use your app to watch entertainment.

The business class had to wait to board last. Unacceptable

The air hostess was excellent. I have taken so many flight domestic and international, this is the first time the air hostess was so caring. She was a delight

Boarding took a long time for a couple of flights. We arrived at our final destination an hour late. Others missed their connecting flight. We had no time to eat between flights. My checked in bag was delayed because it was in another flight. At least they gave us a voucher because of that. The staff was very kind.

Awful customer service. What you are told 100% depends on who you talk to.

Food was mediocre, but as expected in economy class on an airline. Wrap was ice cold , my son’s served by a steward on the next aisle was warm . As expected, but at least heat the food up a bit. No frills, but it’s economy. Excellent free WiFi was a bonus

The check in and boarding process was smooth, and the flight was fine.

Overall good experience. But seats were small and uncomfortable for the price. Good entertainment, staff friendly and attentive.

This was the smoothest flight I've ever taken with any airline, including Aer Lingus. Typically, there are moments when I feel afraid, but from take off (miraculously seamless!) to cruise, to landing this was a perfect flight. Thank you!

The crew was friendly. The plane was comfortable. In-flight wifi didn't work well at all. The ride was quite turbulent but understandable given the weather.

Punctual, smooth flight. Crew excellent and cabin very clean. Paid for WiFi but once you close out you cannot get back in even if you paid for entire flight.

Canceled my flight couple hours before takeoff. They could not find a decent re-routing and refused to pay for when i subjected alternative with Lufthansa.

Seats a little to soft on the SFO DUB flight

Terrible leg room - I’m 5’3” and my knees were touching the seat in front of me. When the person sitting in front of me leaned back, there was about 15 inches of space between my head and the TV screen which made it awkward to view movies. Last year they had decent food, but this year the only tasty item on the trip was dessert.

Little communication with passengers after sitting over 1 hour for a maintenance issue Then we had to deplane- no crew communication Poor gate information after deplaned WiFi would not connect AT ALL

Had to pay for WiFi, delayed start, and sat on the runway forever.

British Airways canceled our original flight and rebooked us on Air Canada one day later. As a result, we lost one day of our Geneva trip and incurred financial losses for a prepaid hotel night and a day trip that we were unable to use.

On time and stellar premium class service. Not liking non LCD display in seat backs - miss the convenience of not using your own device.

It was my first time flying with Alaska Airlines and it was a pleasure!

Plane had mechanical issues. We had to de plane and board a different plane and were an hour late

More space for economy, and the bathroom size is only for people with size XS

4 hours late, including over +1 hour waiting in plane to take off. Baggage left behind too.

Do a bit better with n first class offer some real food and pillows

It was Christmas and the crew was awesome. And the passengers were patient.