Pros: "Every thing was very good"
Pros: "Seats are good and crew excellent"
Cons: "I miss the jack Daniels"
Pros: "El entretenimiento es siempre bueno en Avianca y volvieron las cobijas en los vuelos largos!!!"
Cons: "Entiendo que bajen la cantidad y calidad de comida por costos, pero que las auxiliares de vuelo dejen la cabina económica sola, con una botella de agua y unos vasos atrás durante más de tres horas, no tiene presentación. Si no quieren volver a dar maní o algo para picar en caso de necesidad, ok, pero vendan aunque sea!! Un vuelo de 6 horas con un yogurt y un cereal mini es invivible"
Pros: "I don t know what hapen with Avianca. The Atencion in bussines Class is bad and the food is to poor"
Pros: "Only one crew member had common sense"
Cons: "Teach or show the crew member that they need to come up with solutions and not to say “there are rules on the plane that need to be follow”"
Cons: "I would have appreciated some better communication (also in English) about the turbulence throughout the flight -- this starts with the pilot. How long to expect these pockets to last, etc. It's quite unnerving and uncomfortable to have the turbulence."
Pros: "Friendly crew"
Cons: "More water offered during trip"
Pros: "Online check-in, boading"
Cons: "Spend over an hour in the plane after landed. We weren’t even Offer water or nothing."
Cons: "I find my luggage broken, I need my luggage replace. I was told at airport to file online I've been tryin to file a claim online on AVIANCA'S website but I was not able to find a link to follow a claim. Please help me. Thank you! Olga Noriega 202.409.4830"
Pros: "It was on time"
Cons: "There was not enough room to put the carrion bag in the compartments"
Cons: "It was delayed 4 hours!!!"
Pros: "Great entertainment system at each seat."
Cons: "The person next to me on the flight took up more than one seat and the small seat in economy didn't leave me with a comfortable amount of space. On the long flight the crew only came by once to offer a beverage with the meal. They also only gave an extremely small cup of soda without even providing a full can. Myself and all those around me spent the flight thirsty."
Cons: "Would give 0 stars if possible."
Pros: "Todo estuvo muy bien lo recomiendo gracias"
Cons: "I was completely rerouted at the last minute to take 3 flights instead of just one and completely missed all of my other connections. Avianca forced to to travel for over 36 hours and continued to have all of my rerouted flights delayed. It was the worst travel experience of my life and i received no help or compensation for missing all of my other flights. All thy gave me was one stale muffin. I will never fly with this airline again."
Pros: "Excellent service. I difiniitely vill fly with Aviaca. Thanks!!!"
Cons: "the flight had a 3 hours dwlate."
Cons: "Flight was changed last minute and there were no other flights available for 6 days"
Pros: "El servicio."
Cons: "El avion no era internacional, sin embargo, era por las huelgas de los pilotos."
Pros: "Due to their overbooking I was almost foreced to stay, I was told that I was travelling at my own risk: please give me a break!"
Cons: "The pushy attitude of the check in hostesses"
Pros: "Boarding and exiting were fast. They also let me take on a carry on that was far too big to be considered a carry on. Lots of overhead space. Oh and they give you a blanket and pillow to use during the flight."
Cons: "The service and entertainment wasn't as good traveling on this airline to the US as it was traveling from the US. Barely any entertainment besides fold down small TVs for every 4 rows. The app they tell you to download was useless on this flight too."
Cons: "There was a 7 hour delay for maintenance. A plane which was scheduled to depart 5 hours before ours going to the same location took off on time. Unacceptable."
Cons: "The flight did not happen because you referred me to Webjet. My meeting was rescheduled and I cancelled within 24 hours however Webjet charged me $450 to rebook. I will not be using Kayak or Webjet again."
Cons: "Did not fly as scheduled - still in Bogota"
Pros: "Quick boarding, friendly crew"
Cons: "No personal entertainment units."
Pros: "Flight was on time"
Cons: "Again they boarded he plane before door was open only thisntime it was even colder in Bogota AND it was 7:30 in the morning. Again crew was rude. Didn't clear off food items."
Pros: "I liked everything except the food."
Cons: "There were no vegetarian options for meals"
Cons: "My flight landed at 2:00pm, and my connecting flight boards at 1:55pm. The gate was all the way on the side of the airport and I had to go through another security checkpoint and barely made my flight."
Pros: "Among the three flights, this was the best one! Thank you!"
Pros: "CABIN GOOD SERVICE, STAFF VERY KIND ALWAYS SMILING. ON TIME."
Pros: "Service was great"
Pros: "Monitor does not work properly"
Pros: "Highly recommend Avianca. The food, service and timeliness were great."
Cons: "The lounge in la Paz needs serious work. No coffee no water not friendly. Bogota lounge was excellent."
Cons: "The screen in my daughter's seat did not work for the entire duration of the flight. It is the second time that something similar happens to my family or me while flying in this airline in the last two months."
Cons: "Bad customer services. My entertainment system was not working so, I called the flight attendant. They were chatting inside the kitchen and one of them responded after 15-17 minutes telling me that someone will reset my monitor... never happened."
Pros: "In flight meals, entertainment system, and value!"
Pros: "Every flight you're on you get a snack or something to eat! Something as simple as that always brings me back!"
Cons: "One of my suitcases didn't make it to my final destination and was found still in Bogota a day later making my arrival home very stressful and upsetting. I had medicine and important items in my suitcase and could only retrieve them 2 days later."
Cons: "First plane, small. Food"
Pros: "Yeah, I had no problems with Avianca"
Pros: "The flight departed on time, in-service food (not as expected flying economy), arrived on time to IAD. Overall: good."
Cons: "The food."
Pros: "Generous food and drinks. Smooth flight."
Cons: "I was denied booking because they didn't properly issue my boarding pass. They refused to pay a hotel and kept lying and mistreating me."
Cons: "Very poor service and staff attention...the food is horrible, even worse than Ryanair, Easyjet, etc..."
Cons: "Did not honor easy boarding!"
Pros: "Seats were comfortable and staff was lacki g customer service"
Cons: "I felt abandoned by crew when asking for water"
Pros: "Crew was very nice"
Cons: "Our luggage was not put on the plane and was left behind. It was delayed about 36 hours but when we got it 3 new shots and one perfume was stolen."
Cons: "Better seats, better food"
Pros: "One crew guy was really nice. I had bruised my leg and he gave me ice and checked in on me."
Cons: "Vueling/Iberia lost my luggage."
Pros: "Crew was friendly."
Cons: "Couldn't find out online which gate my flight was leaving from. Long bus ride from jetway to plane. No in-flight entertainment, uncomfortable seats."
Pros: "Crew was nice and reliable."
Cons: "Beverages should be complimentary."
Pros: "Left on time, arrived on time, new plan, nice crew"
Cons: "Wi-fi did not work"
Pros: "We almost lost the flight because of long lines at customs and the crew waited for us and let us board the airplane."
Pros: "The aircraft comfort"
Cons: "Do the checking before not 15 min before the departure"
Cons: "The attention to the passengers by the flight attendants. This applies only to one attendant that was not very helpful"
Pros: "Thw crew were amezing, with a lot of patient. The entertainment was graet. The seats were graet.7;"
Pros: "Clean and fairly new aircraft. Good flight"
Cons: "Ground staff more helpful"
Pros: "Not a lot."
Cons: "Arriving at the gate whilst the flight was still boarding, with a boarding pass in my hand, and being told that my seat had been given to someone else because the Airline unilaterally decided that my connecting flight from Bogotá would not arrive in time. Followed by two hours of Iberia staff being surly, not looking me in they eye and doing absolutely nothing about getting me home. I have now been travelling for nearly 30 hours without sleep, am stuck in Madrid with no certainty of when or how I will get home or see my luggage again, and am seriously seriously pissed off. I do accept that things can sometimes go wrong and that it is nobody’s fault. This is definitely somebody’s fault."
Cons: "My flight was cancelled because of the error of the travel agency to book enough time for me to connect to my flight so I was stranded in Manchester."
Cons: "There is not enough space for my legs and specially when the passenger in front move the seat"
Pros: "Smooth flight"
Cons: "Food could have been better in board"
Cons: "We never made it to this part of our flight because our Budapest to Madrid flight was canceled due to faulty AC system. We were boarded In Budapest and about two hours later they made as deplane after sitting in the hot plane for two hours. It was around 10 PM and no food was available at the airport, so I could not feed my four-year-old son ."
Pros: "The flight was short and smooth."
Cons: "Iberia put me on standby with no notification or explanation. My entire trip came to a screeching hault. The stress and anxiety of waiting to see if I got on a flight with my new fiancé was wildly inexcusable on Iberia’s end. I am incredibly lucky to have made it on but it is deeply disturbing that Iberia would rely on luck so heavily after screwing me out of a seat I payed a lot for. I would have missed my connecting flights and been stuck in Spain for god knows how long since they wouldn’t tell me other flight information. I am very worried about flying with Iberia again."
Pros: "Smooth travels , good on board service , clear directions , clean"
Cons: "No negative complaints"
Pros: "Very timely, even cut the expected time of travel. Decent food, very friendly staff. Good entertainment choices."
Cons: "The seats and the lack of space"
Pros: "The plane didn’t have coach puls class that I paied for and they gave me an upgrade to business class! Great Surprise!"
Cons: "Sits are too tight. Honestly impossible to be comfortable"
Pros: "Once again, my minor child (5 years old) was not seated with me. I don’t understand. Her birthday is listed with her ticket. Why ask the age of children under 11 if they’ll be seated with strangers? Moreover, we were loaded onto the plane from both ends, irrespective of our seats, so there was mass confusion as two sets of passengers were crossing over each other, looking for seats. Using hand signals to communicate, as it was an international flight with passengers speaking several languages. The crew stood at the entrances to the plane, watching."
Cons: "My experience."
Cons: "The plan was too small."
Pros: "More spacious than the flight to Madrid. Good was fresher good entertainment system."
Cons: "Seats were a bit hard."
Pros: "The seat space on the emergency area"
Cons: "The dirtiness on the toilet area after long flight ....the system should be automatic to be sanitized"
Pros: "Price to fly on this airline is very reasonable and affordable. I would fly on on this airline just for that reason alone."
Cons: "Seats are VERY small and squished together."
Cons: "The service was aweful. Right from getting my ticket, to getting served on the flight. Staff needs major improvement."
Pros: "Crew are helpful"
Cons: "The tight space especially in seated with a big lady and inconsiderate person in front of me"
Pros: "No complaints everything was good No delays on time flights going and returning back"
Pros: "The boarding process was excellent and efficient. I liked it."
Cons: "There was no free food and no entertainment. That was very disappointing."
Cons: "Mistake Kayak or its subcontractor made in listing the name of my wife incorrectly. This created a real hassle in getting a boarding pass in her name"
Pros: "I liked the in flight entertainment system. The food was good also and, the flight attendants."
Cons: "The legroom was not that good, but it was ok. Overall it was ok"
Cons: "We were delayed two hours after boarding while the ventilation system was repaired. Some people got water...others not. We were the one not given water."
Pros: "Entertainment was great, great food! You can't beat the price of the ticket."
Cons: "When I arrived I was greeted by a "what up." Instead of a professional "Hello." The man who helped me at MIA was rude and threw my passport in my face when he told me I needed a return ticket. After I booked another ticket for return.. I presented myself to another counter staff."
Pros: "Staff was friendly, bathrooms kept clean, and seats were comfortable. Entertainment was top notch."
Cons: "We kept trying to order water and food from our screens but the process was complicated, long, and ultimately didn't work. The system is buggy."
Pros: "Not enough vegetarian meals."
Pros: "This wa a short, one hour flight. it's hard to rate the experience with a flight this short."
Pros: "Everything flowed very smoothly desite the fact I had an irregularly shaped carry on. It was no problem, Staff were positive and acomodating and that lead to passengers being accommodating to each other. The intertainment was great, the only draws back is that I slept most of the time and wanted to watch another movie."
Cons: "That I had to bother the person sitting next to me to get up when I wanted to go tot the bathroom, but he was very accommodating"
Pros: "My flight boarded easily, and left on time. The seats were comfortable, the food included a hot meal for dinner, and the entertainment available was varied. We even landed in Madrid a little early. Traveling is always trying, especially in coach. The Iberia experience was very pleasant."
Cons: "Nothing really stands out unless you want to make coach like 1st class for the same price"
Pros: "Flight time and efficiency was fine."
Cons: "BA doesn't give food. Must purchase... No problem!! BA doesn't accept USA or China CC or debit. I was starving! After using on earlier flight, I knew I could use Apple Pay. Old, dumb, inconsiderate, rude flight attendant wouldn't even attempt trying alternative payment. She humiliated me. I was uncomfortable, embarrassed, hungry, and furious the entire flight. Never ever again! British Airways is incompetent!"
Cons: "The flight from Madrid to tel aviv was very crowded, no place to hand bag, the seat wasn't comfortable like in a low cost flight. The was no TV, not even music. To bad"
Pros: "Easy check in and comfortable seats"
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Cons: "They kept delaying the flight and then cancelled. I had to take uber to Penn Station and then AmTrack to Union Station. Otherwise I would not have gotten back until over 24 hours later the next day. So, in the end I had to spend over $200 more to get home. I really have never had a good experience flying Iberia."
Pros: "Got to my destination safe and sound"
Cons: "Staff has bad attitude. Food was cold. Entertainment was awful."