Cons: "Lots of passenger we were cold we needed a blanket and there were no more ."
Pros: "On time"
Cons: "When they were giving safety instructions we couldn’t see the videos. I’m glad nothing happened. They manage to fix the issue with the entertainment after dinner."
Cons: "The particular seat I was in was horrible."
Pros: "The entertainment and food!"
Cons: "Not having to wait 4.5 hrs due to mechanical issues :("
Pros: "World's worst business class both directions. I can honestly say I have never had worst airline food. There is no level of service. You don't get a drink for 90 minutes into flight ithen the flight attendants height for the rest of the flight and never come out again in Business."
Cons: "Try bringing drinks around. Refill the bar. Provide cups."
Cons: "Flight was delayed"
Cons: "Delayed the flight by 7 hours and there wasn’t an available gate when we landed. We had to wait another hour to deplane"
Cons: "We waited for 5 hours in El Salvador airport"
Pros: "This was the second time I was flying on this flight and it was great. Crew was awesome on the plane"
Cons: "Avianca overbooked the flight by 10 passengers. They would not board the flight until they got 10 volunteers to except only $240 voucher for delaying their flight by one day. It took them three hours to accomplish that. The hot food had been delivered on time to the plane, so that also sat for three hours. By the time it was served during the flight it had turned to rubber. This was all together a dreadful experience. We missed our connecting flight in Los Angeles and Avianca airlines provided no help on that. ."
Pros: "This airline was horrible with crew that was highly unkind and stole our duty free products."
Cons: "Crew, service, poor attitude, inability to help passengers. Never retrieved duty free products that we paid for."
Pros: "Movie selection was good, power outlets were helpful."
Cons: "I'm 6'2 and there just isn't enough leg room to relax especially when person in front of you puts seat back."
Pros: "One of the best flights I have had the pleasure to take. Thank you so much! The crew was amazing!"
Cons: "Cant complain! After taking this flight I will definitely look for more flights with your airline!"
Pros: "The plane is amazing"
Cons: "Crew was uptight and not responsive, food was awful and there was no vegetarian option,"
Pros: "Seats are comfy and having movies for the flight is nice."
Cons: "Food isn't great, but it's included free of charge."
Cons: "Didn’t make the flight because our first flight was delayed. We arrived when our flight was scheduled to take off but instead of holding that flight for maybe 30 minutes so everyone with connections could make it, we had to spend the night in Bogota. At least we were provided with hotel and food vouchers but don’t see how that is cost effective or good service for the airline when holding the plane for less than an hour would have allowed dozens of people to make it back the day we were scheduled to."
Pros: "Seemed to be more leg room than I'm used to."
Cons: "Food reminded me of bad airline food from the 80's. None of the entertainment was available in English."
Cons: "We upgraded to business class but it didn’t make up for the old plane. It was loud, old and dirty, the crew was good. It was was a 5+ hour flight and it would have been great to be on a newer plane, which they use for shorter flights."
Pros: "I liked the food and caring staff."
Cons: "This flight got cancelled by Avianca and I'm still in LAX"
Pros: "Service, food & comfort are unmatched! staff kind & professional. couldnt ask for more."
Pros: "Service Departure on time Entertainment"
Cons: "I have no issues"
Pros: "Truthfully, nothing."
Cons: "Get attendants that speak English on a flight to LAX and who do their job. It was impossible trying to get water. Not sure what the delay was once we landed, but it's nearly 1 hour later and we are still on the plane and the doors aren't open. We are thirsty, especially considering we couldn't get water while on the flight. Will never fly avianca again."
Cons: "lots of turbulence/ storms didn't get movies or food or earsets etc for a couple of hours!"
Pros: "Seats are great, food is delicious"
Cons: "Flights don't have wifi, entertainment selection is extremely limited"
Pros: "Entertainment options. Not overly packed or overbooked like many American airlines. Tasty food and beverage options"
Cons: "Waited 15 minutes on boarding ramp. Small portions of food and drink. No intermittent services of liquids other than standard 2 meal services. No passenger control - people running wild."
Pros: "Prompt service"
Cons: "For the amount of money paid for business class the quality of food should be an embarrassment. Not to mention the quality of movies and variety offered."
Pros: "efficient flight, good/helpful flight attendants, arrived early, great flight"
Cons: "poor soft drink selection, mediocre food"
Pros: "Pasta plate was delicious"
Cons: "Flight delayed an hour Crew Service: 1) Asked for pillow twice and they told me to go find a chair with an empty one 2) Asked crew for a glass of wine and she told me that next time that I go to restroom I can ask for one Upon arrival there was no gate ready so we had to wait longer to get shuttled to Tom Bradley Terminal and there was no communication of this Terminal change (from 2 to Tom Bradley)"
Cons: "Screen didn't work properly"
Pros: "Great movie selection"
Pros: "Like the non-stop flight. It saves a lot of time."
Cons: "I realize it is necessary but being one of the random security checks before boarding sucked."
Pros: "Good food"
Cons: "Crew was not helpful, too slow for this type of service :("
Pros: "Services was Pleasant, good"
Cons: "Food could be improved and beverages option"
Pros: "Departure and arrival were on time, the on board service was awesome!!!!"
Pros: "Everything was easy, clean and an overall great experience. I will def be using this airline again. Highly recommend."
Pros: "Everyone is always very friendly and flights are always on time, I've flown first class and economy and they treat you just as friendly! No problems with my bags or anything"
Pros: "Seats, food, entertainment."
Pros: "Food, seats, entertaiment, customer service"
Cons: "The baggage took almost half hour to come out, I missed my car in the rental because of that."
Pros: "When Taca was managing it was a total disaster: Now under Avianca we experienced great courtesy from the crew, acceptable food and snacks, and prompt service. Taca took the prices to the ceiling and it was a shame to pay 900.00dls for a trip to El Salvador.to make it worst they threw peanuts and soda y our trays, which was poor second class service. It took us almost 10 years to return to Avianca/Taca. but now we are pleased. Definitely your best point is CUSTOMER SERVICE. ( pRICES STILL HIGH). tHANK YOU."
Cons: "VOLUME ON THE ANNOUNCEMENTS ARE TOO LOW, AND HARD TO UNDERSTAND BECAUSE THEY RUSH, CREW SHOULD SPEAK SLOW, PAUSED AND CLEAR ON BOTH LANGUAGES, ESPECIALLY IN ENGLISH SO TO MAKE IT UNDERSTANDABLE FOR ALL."
Pros: "Worth the price. Service , comfort, food and entertainment better than most airlines out there."
Pros: "Good Flight, good Food and great Entertainment"
Cons: "They Oversold the airplane seats, and put me on stand by after me buying this airplane ticket about 3 months before. They had me stressed out for the boarding part hoping for someone to give their seat and take a later flight."
Pros: "Muy buen viaje algo amigable el personaal"
Cons: "La comida mala t el entretenimiento malo"
Pros: "Excellent service"
Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Pros: "The crew was very friendly and it was a day fast flight."
Cons: "No back of seat entertainment."
Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Pros: "Well organized and easy to check in."
Cons: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Pros: "On time, comfortable flight. Great crew and service."
Cons: "Nothing. Everything was great."
Cons: "Not cancelling our flight"
Pros: "The free movie/entertainment system"
Cons: "Leg room limited, but seats were ok"
Pros: "Crew was nice and welcoming"
Cons: "Well, if our plane had been leaving on time it would've been superb."
Pros: "Crew was friendly, cabin was clean."
Cons: "No Tvs"
Cons: "Choice of healthier snack"
Pros: "Flight attendant in first class was amazing."
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Cons: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
Pros: "Arrived on time and smooth flight though it was completely full"
Pros: "Great service!"
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Cons: "The crew was terrible & rude."
Pros: "The flight itself was fine, boarded on time and arrived on time."
Cons: "A pet peeve of mine is having to check my carry on. They said the overhead bins were all completely full, so I checked my bag at the gate. Come to find out, there were a few spaces left and it wasn't necessary. Really annoying."
Pros: "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"
Pros: "I arrived safely."
Cons: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Pros: "They had available seats on an earlier flight and I was able to get home super quick! My checked bag also made it which was great!"
Cons: "insufficient overhead luggage space"
Pros: "Flight attendants were excellent!"
Cons: "That's the flight is clean"
Pros: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Pros: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Pros: "Seats were comfortable, choose your own entertainment has new and classic films. Snack selection and quantity were low compared to JetBlue."
Cons: "Took too long to board the plane. Wifi never connected."
Pros: "Very clean plane and comfortable. Great friendly crew and very good service."
Cons: "Wifi service was slow but acceptable. Not a big issue."
Pros: "Arriving in 2 hrs from Orlando to laguardia!"
Cons: "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
Pros: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Pros: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Cons: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Pros: "No fee to get on an earlier flught"
Cons: "When I tried to rebook online this flight was not an option"
Pros: "Got lucky, and got an upgrade!"
Cons: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."
Pros: "the plane crew were nice"
Cons: "ok wont fly delta if i can avoid it"
Pros: "Smooth flight"
Cons: "The entertainment on the app, bring back the good old tv's on the flight"
Cons: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Cons: "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."
Pros: "service. Thank you."
Cons: "comfort seats were uncomfortable"
Cons: "No in flight entertainment"
Pros: "The customer service of the middle aged White frmale FA"
Cons: "The seats were small"
Pros: "Clean, modern plane, friendly crew, great service"
Cons: "I liked it all!"
Pros: "Friendly crew,boarding is fast and easy."
Cons: "Maybe not BA fault but immigration wait at jfk was 11/2 hours!"
Pros: "Easy and quick boarding."
Cons: "Seat space was tight"
Cons: "Aer Lingus webpage is terrible. Kayak’s is excellent, but I tried to change seats, it would not let me."
Pros: "Crew was super friendly."
Cons: "I wish I’d have an aisle seat, but flight was full."
Cons: "The food needs some improvement!"
Pros: "The entertainment options are good, the food is good and the aircraft was clean with plenty of plugs for mobile devices."
Cons: "The boarding process was chaotic. Also other than checking boarding passes airline staff don’t help people find their seats or get settled."
Pros: "Crew were very good"
Cons: "We had a delay caused by over filling of fuel"
Pros: "Crew was mostly attentive and helpful."
Cons: "Had the boarding queues setup and when they got to group 5 they flipped the sign and those of us in front had to go in the back. Once we were in the main queue they opened the 5-9 queue for some privileged traveler and then left it open allowing the back of the queue to become the front."
Pros: "i liked crew's attitudes."
Cons: "No seat choice even at check in time."
Pros: "Meals, crew, movies"
Pros: "Customer service was helpful as they could possibly be.. once you are able to contact them."
Cons: "It was very difficult to contact customer service if the hours are not a time the office in NY, USA is open."
Pros: "Boarding was quick and well organized. The plane was clean and prepared with blankets and pillows. Updated movies and entertainment."
Cons: "We missed our connection and british had booked us automatically on the next available flight which was helpful. However--- we paid to pick our seats and we got stuck in both middle seats. I also got skipped on the first round of beverage service. The entire crew was congregated in the middle part and when they finally made their way back to the cabin for trash I asked the flight attendant if I could please get a beverage as I was skipped. He said yes let me gather this trash and ill be back. He never returned. Then everyone was served their meals and I then was also skipped. Flight crew congregated again in the middle and my sister and I had to wave our hands up in the air to grab anyone's attention so I could get my meal. At that point they were out of the vegetarian option and I got a small oh we didn't mean to skip you comment. Pretty disappointed with this flight."
Cons: "Delayed 4 hours and lied to the entire time that it would “only be 20 more minutes” while we were just sitting in the plane on a very old, uncomfortable plane"
Pros: "The food was good"
Cons: "Because of technical difficulties, we had to get off the plane after having boarded so it left with 1h30 delay. That can happen to everyone though but that's not it. On the plane, after having paid for specific seats, the entertainment system did not work as well as the individual lights despite the crew knowing about it. When we notified them, all they said was "Oh! Someone should've told you. Sorry." The one in charge of the crew offered us champagne but never came back with it. So with my girlfriend, we spent 8 hours from London to NYC in darkness with no entertainment despite having paid for it. Finally, I've been trying to get in touch with customer service for 3 weeks now and I still haven't gotten a hold of anyone."
Cons: "I was treated with so much disrespect, I wonder why tho. One of the crew members (a plus sized lady) came off to me as racist, she treated everyone else with a smile and cautious attitude but was so fast to tell me off. Would it be a coincident that the rest people are white like herself? I'm never flying BA again."
Cons: "my trip to England was a nightmare starting with American Airlines not being able to find my flight or my name in the system. It was worse on the return from Gatwick. They also couldnt find me in the system and i blame it all on this Kayak travel site. I will never again use Kayak !!!!!!!!!!!!!!!!!!!! my trip was a nightmare."
Pros: "Ground staff in London was amazing! The flight from Barcelona to London was delayed because of weather condition. Once we arrived in London the ground staff made sure all of us (almost 20 people, lots of kids) could get the flight connection to JKF. The shuttle bus was already waiting for us, the ground staff indicated to us the faster way to get to our gate after passing through security checking. Everybody could get the JFK flight!"
Cons: "I'm gluten intolerant and there was no gluten free snack!!! Lunch was served as soon as the plane took off, but for the next 5h of flight nothing else was served. I asked if they had some gluten free snack, they told me there were going to check, but they never got back to me with an answer. I was starving arriving in NY. Aircraft was too old and it didn't have USB charger. And the individuals screens were also too old and had really bad quality for watching movies! It seemed that I was in a flight from 20 years ago!"
Pros: "Excellent service on both British Airways flights. Wonderful people! Comfortable seats, timely boarding process, and good communication from our captain"
Cons: "We lost our in-flight entertainment just a couple hours into the flight... the staff did all they could to try to fix it to no avail, and collected blue cards from all passengers affected. They were very nice. There was nothing they could do."
Pros: "Good preboarding with wheelchair in JFK a little more hectic in Heathrow but very useful because it is a very long walk."
Cons: "System for communication at Heathrow about what to do when arriving and looking for a wheelchair."
Pros: "The flight attendants and crew were great"
Pros: "I can't believe how close the seats are. The lady behind me got mad at me for wiggling in my seat. My butt was sore as the seat is so small and the guy next to me had his arm on the console all the time so I had to lean left the whole trip. I couldn't charge my phone for 8 hours of the flight so when I got to JFK my phone was dead. It doesn't heart to put power plugs in every row. This is the 21st century and this is British airways representing great Britain. I guess gb isn't great no more. One more thing I don't eat pork and when the flight attendant offered me dinner she said I only have sausage. Be considerate on passengers that don't eat pork"
Pros: "I really appreciated the size of the seats, the hot meal service, the attentiveness of the attendants, really the whole experience especially since I had been dreading the whole thing. I have spinal disc problems and consequently leg pain and difficulty sitting, especially in cramped spaces. I upgraded to WTP especially for that reason and was not disappointed. If I ever fly again, if BA goes there, that's going to be my choice."
Cons: "I liked everything about the flight."
Pros: "The crew was nice in the wake of being delayed for hours."
Cons: "Check in took forever. I wasn't able to check in online and was told "this is the price you pay" when I received word that my wife and I wouldn't be sitting together. Then we went to board far later than we were supposed to. After boarding the plane we sat for easily a half hour not moving with no information. Then find out there is scheduled maintenance which would be another hour. AC was shut off and got hot. Started to deplane but we were in back and didn't make it because they reveresed their decision. Got back on and said we would be leaving shortly. In all we say on the plane over 3 hours prior to take off. Never flying with your company again. Easily the worst experience flying ever."
Cons: "No internet"
Pros: "The complimentary meal was very good and a decent amount of food that satisfied my hunger. Free wine."
Cons: "Old old entertainment systems. My TV wasn't working for the first hour of the flight. Crew had to keep restarting the entire plane's entertainment system in order to finally get mine to switch on. Plane was also very old"
Pros: "Service, efficiency, speed, accuracy, attentiveness."
Pros: "I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in"
Cons: "I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in"
Pros: "Great crew. Super nice and helpful. Plenty of entertainment options."
Cons: "Boarding was ok"
Pros: "2 of the flight attendants"
Cons: "The anarchy boarding process. The lack of plugs on the flight. The 2-year-old lap child in the seat with his Mom next to me that kicked, threw, fussed, hit, cried and more through most of the 8-hour flight because somehow a child that big doesn't need his own seat. The lousy, lousy food. The lack of food. The seats that were so tight I couldn't get up to use the lavatory when the inconsiderate woman in front of me put her seat back (and I'm totally average size). The awful entertainment selection. The worn, dirty plane."
Pros: "Both of my flights had no person in the middle seat, so I was able to spread out more in the space which made it much easier to get some sleep, especially on my red eye flight!"
Cons: "No complaints; great service! I'd definitely fly British airways again."
Cons: "My luggage didn't make it to NY. Very upset about this because I have no idea when it will be delivered!"
Pros: "Flight attendants were great; very attentive to passengers' needs."
Cons: "Passengers were hanging out by exit door with no regard to rules and were not giving any warnings-this made other passengers anxious. My seat was broken so I could not recline when the passenger in front of me fully reclined. Very unfortunate!"
Pros: "Economy class is for THIRD world citizens"
Pros: "The food was very good. Tarragon chicken."
Cons: "Not large enough seats"
Pros: "We did land OK but JFK was snowed in and this probably caused the many problems we encountered. Iq always have bad luck flying in and out of that airport so I don't completely hold BA accountable. Staff we polite and efficient."
Cons: "We were stuck in the plane for an hour and a half after landing at JFK. On the ground they ran the engines so loudly my husband got a terrible headache. We mentioned the noise problem but were ignored. Once allowed to debark we were crammed into a long cold hall and waited another 1/2 hour before moving towards immigration clearance. To top it off the baggage conveyer system was broken and we waited another 45 minutes before they shut the building down. So we left with no luggage exhausted. One piece of luggage was left back in London. Not pleasant at all. We did get our luggage returned 3 days later. That was good."
Cons: "Only frustrating thing was that i missed my flight due to traffic and poor uber service. When i got to the airport i wasn't allowed to check in. This caused me to be charged a $275.00 late fee for my ticket and my friends. Since i lost my phone when it fell out of my pocket onto the train tracks as i entered the heathrow express i wasn't able to transfer funds to pay for the $550.00 worth of ticket transfer fees. It was a huge issue but eventually it was sorted. Not knowing if you will be able to get back to your county or not is a very stressful experience. Wish i could get my $550.00 back. I thought those charges were pretty steep. My name is Joseph A. Iaquinto Jr. My flight was originally booked for 6pm from london heathrow to JFK on 12/12/2016. My email and paypal are both email@example.com"
Pros: "Everything was great"
Cons: "No complaints"
Pros: "Almost everything"
Cons: "Airplane traffic in jfk"
Pros: "the crew were friendly and efficient"
Cons: "old plane uncomfortably seats no personal IFE"
Cons: "The crew serving our area were terrible. Don was very rude to my elderly mother. There was a female attendant with long blond hair who was rude to another woman who was making a kindly statement. I would not choose American Airlines again given another choice."
Cons: "It really cut it short in the transfer from my Bcn-London flight to the London-NY one. Otherwise everything was pretty good, except the handling of luggage at arrival that was oddly delayed like in spurts. But the service people on ground were very helpful."
Cons: "Most of the crew was very friendly. However, the one crew member in our side (a man) was very rude. I'd give his service the lowest rating possible!"
Pros: "I tried the World Traveler plus cabin and was very pleasantly surprised by the general increase in space and quality of service for a relatively small extra amount of money. WTP, on first experience, seems to be a very good compromise for those looking for more comfort than "cattle class" without paying the huge price increase to fly in Business Class"
Cons: "Nothing, really."
Pros: "Not much. Flight cancelled and was rerouted to London-Heathrow. Total travel time was longer than original flight schedule. Also my luggage was delayed and I had to return to Jerez airport to pick up my luggage the following day."
Cons: "See above post"
Pros: "The crew onboard was fantastic. The food was pretty good as well"
Cons: "Seat are extremely uncomfortable they are too small"
Cons: "Flight was late for no apparent reason"
Cons: "the pilot gave us a hard landing in Jamaica"
Pros: "Quiet , comfortable cabin and crew was quick to board everyone"
Pros: "cabin attendant was excellent"
Cons: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
Pros: "Boarding very well done."
Cons: "One of the crew was unhappy."
Pros: "Comfortable seats and functional entertainment"
Cons: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
Pros: "I was able to sleep comfortably, even in the middle seat."
Cons: "Not been in a middle seat"
Pros: "We got to our destination safely and sooner than expected!"
Pros: "Good, cheap flight that gets the job done. No issues boarding, seats were fine. Cannot comment on most things as I fell asleep almost immediately."
Cons: "Would've been nice to have had an eye mask / blankets on a red eye flight..."
Pros: "My overall experience was good, but the ticket said one gate, and I boarded through different one. But I guess that's the airports fault."
Cons: "Everything was good."
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Cons: "Too much delay"
Pros: "We arrived 40min earlier than expected"
Pros: "On time, clean airplane"
Cons: "Boarding system very odd"
Pros: "Great service and on time flight. Got a good comfortable seat with nice leg room."
Pros: "Crew worked hard."
Cons: "premium service was good including extra seat space"
Pros: "Comfort on board, entertainment system"
Cons: "Older plane than on the way to Paris, did not like so much the food (except main course)"
Cons: "Jetblue Have a miserable attitude to their customer"
Cons: "Tecnical problems dellay no good american arlines i dont recomended"
Pros: "Customer service, boarding and service onboard were excellent."
Pros: "Entertainment offered several options to choose from"
Cons: "Food, only one beverage was offered"
Pros: "Hostesses were great. And pilot landed safely"
Cons: "Stayed too long on the jet way. No available gate"
Pros: "On time and pleasant staff"
Cons: "Delay and bumpy landing"
Pros: "Crew was nice and friendly. Pilots flew great. We arrived a few mins early as well."
Cons: "On the way to Denver from Miami we were on a nice new AA plane with TV entertainment, movies, power, and comfortable seats. On the way from Denver to Miami we were on an old plane with no entertainment and old uncomfortable seats. If this is going to be the case, charge me less up front as well. My daughter had a terrible time for a 4 hour flight."
Cons: "LATAM is an absolutely horrible airline with horrible customer service. They changed the itinerary more than 3 times. I contacted KAYAK to help and you (KAYAK) did not help stating "that is the Airline's fault". This may be true. But if you are going to take my money for the tickets, please also take the time to address my concerns and solve the problems created by the company that you work with."
Cons: "Delays, not helpful staff, not even a meal for a 5+ hr flight. No headphones available. All of this after American Airlines delayed flights and caused us to miss connecting. A whole night delay with no luggage because not one American Airlines staff could step up and help us. It was easier for them to be lazy and say “I know how you feel”. Never Again American Airlines"
Cons: "No TV nor entertainment of any type. Food choice terrible. I am allergic to shellfish and the other option was pasta which I don’t eat. Had to feed on two cups of nuts... really mediocre."
Pros: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
Cons: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."
Pros: "Finally taking off"
Cons: "Being stuck on the runway"
Pros: "Nothing, worse customer service also"
Cons: "Everything, we lost our connections, they didn't help us out with our next flight"
Pros: "The crew was great"
Pros: "Great choices of movies and the system was good"
Cons: "the food was awful and the crew seemed stressed out and not flexible at all."
Pros: "Great service by flight crew"
Cons: "Seat cushions"
Pros: "Arrived early and flight wasn't packed."
Cons: "Food is horrible Change seats without notice"
Pros: "Smooth flight."
Cons: "Could have picked something better to show."
Pros: "Flight was smooth and landing was good"
Cons: "Having to pay for luggage under the plane. I booked my flight 3 months in advance to sit with my wife and we got switched, fortunately I asked the man next to her to trade me seats. I ve flown to Managua about 7 or 8 times with American Airlines and this was my least favorite flight. People take up the space in the overhead compartments above my seat almost all the time then there is no space for mine."
Pros: "On time"
Cons: "Lot of movement"
Pros: "I have been flying American Airlines for years and never had a big issue. The crew was better some times than others but I usually travel at night and try to get some sleep. Obviously, I like the newer planes and hope that the fleet will eventually be replaced entirely."
Pros: "Boarding, crew"
Cons: "entertainment, 1st luggage payment"
Pros: "The flight was cancelled. There was not pilot"
Pros: "Movie was free to watch and seat had usb to charge my phone."
Cons: "Paid extra for priority boarding, that was a mistake. We got boarding group one but by the time all the families with kids, first class, and frequent flyers went ahead of us they called all remaining groups together. Forget about overhead space left over, we had to gate check carry on. Seats were very uncomfortable, no room under the seat because of a big metal box for power outlets. No leg room, sat shoulders and thighs touching with neighbors. No meal service, just drinks and pretzels, luckily we picked up something to go changing planes in Dallas. Never again!"
Pros: "Kind and attentive crew"
Cons: "Was a bit delayed"
Cons: "Entertainment was boring"
Cons: "Did not honor easy boarding!"
Cons: "Food and personnel attitude."
Pros: "Premium economy is a great way to travel"
Cons: "Flight was a mutually on Iberia from Madrid to a Miami. All I can say is that MAD is a HOT MESS!!"
Pros: "I could not travel to Miami due to Iberia did not assigned the seat with my children."
Cons: "The lack of education and polite of the Stewart is a minus on that airline"
Cons: "This was in no way a legal connection for an international flight - we had only an hour to get from our flight onto the plane going through customs and everything else - we have Global Entry otherwise there is no way in the world we would have made our flight and ou bags did not make it."
Cons: "The crew at flights run by Iberia were particularly unpleasant. Special those in the flight from Madrid to Miami. Ladies we’re particular rude and aggressive when talking to me and my daughters. Basically as if they were doing us a favor wile doing their work."
Cons: "We were charged 100 Euros extra as they indicated the 2 pieces laugage was not included. They didn't respect the seats that where assigned in the reservation claiming we jus reserved the sits but didng pay for them."
Cons: "Why you have to charge for the bags ?"
Cons: "All the luggage did not arrive I hope to get it. Also when"
Pros: "Food and entertainment were okay."
Cons: "Iberia was unable to ticket us all the way through to our final destination when we checked-in at our origin (Faro). We then had to go through an arduous process to get handwritten boarding passes in Madrid. This put us at the end of the line for boarding. Then the gate agent refused to let us board because the boarding passes Iberia customer service wrote and stamped didn’t have ticket # on ithem. The gate agent made it clear that it was all on me to go back to the agent at customer service to get it addressed and make it back in-time. The other passenger was my 80 year old mother who a I had to leave unaccompanied at the gate so i’d have some chance of running across the terminal and making it back in-time, which fortunately I did. The complete lack of interest in helping or even acknowledging that this was their mistake is the reason why I will never fly Iberia again."
Cons: "We never made it to this part of our flight because our Budapest to Madrid flight was canceled due to faulty AC system. We were boarded In Budapest and about two hours later they made as deplane after sitting in the hot plane for two hours. It was around 10 PM and no food was available at the airport, so I could not feed my four-year-old son ."
Pros: "The flight was short and smooth."
Cons: "Iberia put me on standby with no notification or explanation. My entire trip came to a screeching hault. The stress and anxiety of waiting to see if I got on a flight with my new fiancé was wildly inexcusable on Iberia’s end. I am incredibly lucky to have made it on but it is deeply disturbing that Iberia would rely on luck so heavily after screwing me out of a seat I payed a lot for. I would have missed my connecting flights and been stuck in Spain for god knows how long since they wouldn’t tell me other flight information. I am very worried about flying with Iberia again."
Cons: "The seat very tight"
Pros: "The seat, the screen, the plane. Premium Economy in Iberia is totally worth."
Cons: "The power source wasn't working, Premium Economy pax can't go to the Business class restroom, although is just next to their area and have to cross half of the plane for the 1st Economy class restroom."
Cons: "Lost luggage and missed my flight to Jacksonville hand to rent a car and drive 6 hrs home"
Pros: "Overhead storage was generous. Being able to check flight progress while in the air."
Cons: "They charged us for two aisle seats, and then reassigned one of us to a middle seat with no notice. With advance notice, they were unable to provide a meal that would not contain bell peppers, to which I am allergic. On the plane, both meal options contained bell peppers. Surprisingly, the ingredient lists were not available to flight attendants or passengers, and we were only aware of their presence because of seeing them, or having my allergic reaction (which I did) after avoiding the visible ones. The passenger in front of me put his seat in full recline for the entire 10 hour flight, including about 30 minutes when the seat was unoccupied. This put his seat about six inches in front of my chin and made it impossible for me to view the entertainment screen. It also made it difficult to get into and out of my seat. Several of the toilets had clear fluid covering the floor. I did not want to know is this was water or something else. Although our connecting flight in Miami went from gate E21 to gate E30, it took two hours (and 3,000 steps per FitBit) to get there because of being required to claim our luggage, leave security, recheck the bags, and then re-enter security. Our tickets did not provide for TSA-PRE despite having provided our known traveler number in advance. Many notices and directions were only available in Spanish. As they are based in a Spanish speaking country, this is perfectly reasonable, but their services are marketed to English speaking countries and it was a problem for me as a predominantly English-only speaker."
Pros: "The flight was a smooth one."
Cons: "One flight attendant was quite rude."
Cons: "Iberia allows kids to abuse other passengers. I asked a flight attendant to stop this abuse after I was bumped in head a number of times by a kid that was jumping across a row a seats in front of mine ,the flight attendant told me that I should tolerate this abuse because it was from a kid,then proceeded to tell me that if I did not want to go throughout this abuse ,I should fly in a private plane. I felt irate at such response from a flight attendant and responded that I will never fly Iberia again. I wanted the attendant to talk to the parents and ask them to control their kid from abusing the adjacent passengers.I felt the impulse to talk to the crew chief but decided against it simply because I would do them a favor if they listened. Truthfully I think carriers with such attitudes deserve to go bankrupt and I hope they do."
Pros: "our flight was late into MAD but they held our connecting flight to MIA, so we could make it."
Cons: "The crew was not good at all. there was no water service, one had to go to the kitchen and beg for water. in particular the male crew was not happy to help with anything. the snack before landing was served 45 mins before arrival so everything had to be rushed. Crew soiled a half empty can of soda on me, and didn't even apologize. Our luggage missed the flight to MIA and we were told it would be delivered to our house the next day between 7pm and 8pm. it never showed. I called customer service and they could not tell me anything. Horrible experience"
Cons: "Madrid to Tampa... Got the nursery. Lots of crying babies... must be immigrating to the US. Why don't they put all people with babies at the rear so the rest of us can nap? Not IB's fault, the customs at Miami came to a halt for an hour. 2000 people standing in line, missing connections. There was a shift change, most employees didn't show up for work. was told 'It's a special day'. Fortunately I was at the head of the line. A few of us were routed to someone who was surprised to see US citizens. As a consequence, the always slow MIA failed to transfer my luggage. Still waiting for it... Air travel is such a pain these days. I'm sure more would fly if it wasn't such a hassle."
Cons: "movie selection very poor"
Pros: "Once I made it to the other side of the airport it was good no wi fi on a long flight"
Pros: "Good on board movies."
Cons: "Start boarding with the last row, not the 1st row - so people settling into the 1st rows do not hold up the people trying to reach the higher rows."
Cons: "No pudimos volar a Miami nuestro destino final,porque al llamar a Iberia desde Venecia(horas antes que saliera nuestro vuelo),para informales que por llegar a bordo de un crecuro y no permitrisele a este entrar al puerto por motivos de la neblina,no llegariamos a tiempo a nuetro 1er vuelo con ellos,y nos dijeron que perdiamos la posibilidad de tomar este segundo al otro dia,17 horas despues,donde solo nos ofrecieron la posiibilidad de otro para 3 dias despues y a un precio demasiado alto,nos sentiemos muy poco ayudados y muy disgustados con esta aeorolinea."
Pros: "Entertainment was great. Nice choice of movies, and boarding was easy."
Cons: "The space in the cabin left something to be desired compared to most transcontinental flights I've been on. Atmosphere was stuffy and hot."
Pros: "The amability of the crees"
Cons: "All was excellent"
Pros: "The entertainment is great, I always appreciate a good movie selection for long haul flights. The space is ok and the seats recline well. The blankets and pillows were warm and comfortable too. Food was remarkably edible."
Cons: "The beverage services should come around more often. Two cups of water during a 9 hour flight just aren't adequate."
Pros: "Everything was great including staff, entertainment (movie/show options) and luckily an extremely smooth flight."
Pros: "They really know how to treat passengers. We enjoyed flight and the food was great. I haven't eaten so much on a flight in he last 14 years"
Pros: "Attention was very goog and polite"
Pros: "Crew was nice and entertainment options were great."
Cons: "Boarding process out of Miami international was disorganized and unpleasant. Crew did not have control over the order for boarding and it became a bit of a mob."
Pros: "The food was good"
Cons: "The plane was supper cold & the service was poor."
Cons: "Seats are extremely uncomfortable for a long flight. The food was not good. I tried to upgrade and was told I needed to buy a new ticket. The were plenty of seats available for an upgrade. Will not be flying Iberia again!!!"
Pros: "Seats and service"
Pros: "The friendly, professional and always willing to help and device staff. The tasty food and snacks. There was always a member of the staff visible so it was easy to get water during the 10 hour flight. Or you can go and see them into their resting area and they were willing to help."
Cons: "I tried to paid for an upgrade but the ground staff wasn't very accommodating, she just said no."
Cons: "arrival and departure times, overall service"
Pros: "The crew was AMAZING"
Pros: "I got a connection in Madrid to my destination, but the previous flight was delayed about 30 minutes. I got in the airport about 15 min before the gate closed. The gate that i arrived to my connection flight was around 26 min away. I have a condition on my leg and i cannot run, so i walked really fast through the airport and I was so happy to see that they were waiting for my delayed flight... which is very unusual. Thank you!!!!"
Pros: "Most all aspects were excellent"
Cons: "The main food serving was OK. The light serving was not. It was a thin slice of turkey ham inside a piece of bread. Also no small snacks available during the flight. The WiFi is a great idea however it did not work for me. It is a good thing I only paid for the 4.99 euro option."
Pros: "Upon boarding the flight attendant looked at my seat # and directed to to the correct side of the aircraft. I found this to be very helpful, since on the trip over I was in the wrong side had to bother people to move so I could get to the correct side of the aircraft. Travel can be very stressful, this made boarding quicker and easier."
Pros: "good inflight entertainment selection"
Cons: "preregistered for a designated aisle seat that was confirmed. However I was assigned a middle seat in between two big passenger. Flight was late for arrival due to weather, but we were informed of that only after takeoff despite the fact that they knew it hours before departure."
Pros: "Crew was friendly and accommodating."
Cons: "Seats were next to the bathroom in the middle of the plane and passengers have no regard for your comfort. They lean on your seats, leave the stinky bathroom door open constantly-causing me to get up and close it at least 4 times during a 9.5 hour flight."
Pros: "I booked a trans-Atlantic flight through Kayak. Flight out of US was direct from Tampa to Gatwick. Return flight was Direct from Madrid to Miami and 4 hour layover in Miami to Tampa. The booking was advertised as a British Airlines flight, although operated by Iberia and American on the return. I found the comfort of the accommodations, food, and service in business class to be on par with, or better than, competitors'. We especially liked the entertainment/communication system built into every cubicle - good sound, lots of good movies and shows, and great screen quality. The multicourse meals had good options and were fresh tasting."
Cons: "The Madrid leg of the journey, operated by Iberian Air on route 6231, destroyed the goodwill earned by British Airlines. Iberian Air delayed our departure from Madrid for technical difficulties, which I understand is the risk in air travel. When Iberian Air finally cancelled flight 6231 it became obvious we would miss our connection flight home in US. I began contacting the airlines for rescheduling/reimbursement requests. British Air sent me to a customer service line which rang busy for 4 hours straight. Iberian said they were sorry for the inconvenience but they could get us a free snack at the snack bar and book us on the next connecting flight in Miami (which was 45 minutes after the flight we had missed. It didn't matter that customs procedures in US would likely overlap that leg as well. American Airlines (the operating partner in the US) advised that either Iberian or British Air would have to reimburse for a new flight. I ended up just renting a car in Miami and driving the 300 miles back to Tampa, after 24 hours of air travel and missing both the connections. The upside is that Kayak was prompt in sending electronic updates from the airlines notifying of the delayed flight time/need for new seats/flight cancellation. Iberian Airlines never even changed its online flight status for the original flight which it cancelled."
Pros: "The team in both Rome and Madrid to went above and beyond. They were polite and empathetic to our situation, which was not Iberias fault. And they went out of their way to get us home on time. They always stayed positive. My family of 6 really appreciated. They have earned our loyalty."
Pros: "747 has smaller cabins so even economy doesn't feel like cattle class."
Cons: "Standard food choices poor, chicken ran out after 5 rows. Mushroom risotto unrecognizable. Worth paying for an upgraded meal. Drinks service woeful, only 1 or 2 at seat services on 9.5 hour flight."
Pros: "Very good flight all as expected"
Cons: "My golf luggage went missing and will be a day late - Madrid airport was a zoo - long wait to pass through passport contol"
Pros: "Staff was friendly and corteous. Out of three times I was flown with Iberia I can honestly said the service has improved tremendously. The crew members were polite and always ready to accommodate to your needs."