$328 Find Cheap Flights from John Wayne (Santa Ana) to Italy - Compare and Save

more room in seats, larger snacks, more comms with delays

Gate agent and flight attendants were efficient, but more stern than warm.

The only issue is that the plane was HOT. This was not the case on my first flight so not sure why, but thankfully I had a portable fan with me. Everything else was great!

Seemingly unnecessary delays were compounded by a lack of communication from the flight crew which turned a four hour delay into an overly stressful experience.

I think the crew makes way too many announcements that are: 1) hard to hear in some cases and 2) repetitive. This detracts from entertainment and concentration if working or reading.

The seats were great and the service was even better. Thank you!

Flight team was great and we even arrived ahead of plan!

Flight late, the waited for a long time for “personal” to arrive at gate to dock the plane in Rochester. So annoying. This flight was expected, why aren’t personel available for the jet bridge?

Flight delayed for two and half hours and then canceled altogether due to mechanical issues. No mechanic onsite to fix so had to send one from LAX.

Flight and seats were great. Food service was average at best. The real main problem we had is that we got cheeseburgers for the kids but the plates was extremely hot. Like ridiculously hot and the stewardess never said anything. Luckily or unluckily my wife touched the plate and was able to deal with it before the kids got burned.

Better management of the boarding process. Is there any way you could forward all the window seats first? That's the Way Reno Air used to do it, and they had the fastest boarding in the industry!

Wifi is very frustrating - could not connect and therefore unable to work on the trip

Entertainment was great. Seats were good. They did not have my pre-ordered hot food product available but did comp me something cold in place of the item.

Excellent. I had a medical emergency on flight SNA-ORD and the attendants were very helpful.

Booked through Kayak Business, had a seat in middle and towards back due to booking rate, not comfortable.

Flight itself excellent, but delayed so missed connection & got to destination 2 hrs later

Not a great experience. We paid for the upgrade for premium economy seats and seated ourselves in very comfortable seats. Someone came along with the same seat on their boarding pass. The aircraft had been changed and as a result we were booted out and sent further back to small uncomfortable seats. After complaining we were moved to emergency row seats, which gave us more leg room but the seats don’t recline. For people in our 70’s we found having to sit upright from California to NJ very uncomfortable. Not sure why they chose to move senior citizens instead of the two people that were allowed to take the more comfortable seats. Not happy.

Very poor the plane itself was really old, slight smell that couldn’t be named. I didn’t even get a boarding pass UNTIL AFTER clearing security! Even then, they said when I get to my connected flight I’ll get my 2nd boarding pass there! A bit ridiculous!

Due to one crew member not showing up to work, our flight was significantly delayed causing us to miss our connecting flight in Houston to Mississippi causing us to be delayed by more than 6 hours and missing our event all together. Very disappointing. All because ONE crew member called in sick. United did grant us a $15 meal voucher, which was a small but appreciated concession that I wasn’t able to use because I ordered my lunch and paid for it before applying the concession, and the staff said it was too late to use it. Ugh! We also had a TWO delay coming back from Mississippi, but that was on American Airlines and it was due to weather, so not their fault. Anyway, not at all impressed with United’s handling of our flight and the HUGE disappointment of missing our important family event for our 90 year old mother. All that money and all that stress and emotions for nothing. Having to wait the hour to bring an employee from LAX seemed like something that should not have happened. Why don’t you have a local back-up? Santa Ana is not a little airport in a rural area.

the head jack on my seat didn't work and the power outlet didn't work for my seat

Our seats were not together - one on upstairs business class, the other nicer downstairs business class. Terrible!! A very nice agent worked hard with other passengers & got us upstairs together. Not ideal experience. Check in agent should have caught that! Asked about upgrade to first class for additional $2500 each. Refused upgrade saying we upgraded once already. We booked on business class to begin with so we’re NOT happy!!

Old planes and rude crew. They need a make over and better staff training. Even business class crew was rude and the hospitality was non existent.

Great. Only issue…the cabin was kept as warm as a sauna.

TV wasn’t working, flight attendants never came when turning on the light, luggage was delayed and when delivered it was broken. No suitcase for the rest of our 2 week trip with no response when claimed filed

Lost our luggage, now two days and four $30 each taxi trips to airport and long lines in taxi queue because Lufthansa didn’t get it right, by not recognizing new delays between flights caused byEU new lengthy crossing requirements for non EU travelers, so luggage lost because traditionally methodical and orderly Germans not paying attention.

They set someone on our assigned seats and we ended up finding seats for ourselves to ensure the family sits together.

Flight attendants were fine, seats a bit hard but I use a cushion for extra support. The only issue was it was a bit too cool and I needed to ask for and received and extra blanket. I survived!!!

Very few things and/or people are excellent. It was very good.

Food choices limited & not enticing Seats quite uncomfortable & difficult to control

Definitely get premium economy on a flight this long if you can. Your legs and while body will thank you.

I washed attendant for assistance and she never got back to me. I asked her a second time and she said she would check. She never did. The flight was over an hour late taking off No food service was offered despite over 4 hours on the flight

Waited until boarding started before saying there was no overhead luggage space on the plane.

A/C temp. was way too cold during the flight.

Boarding from the SFO lounge is a big improvement. Although the first class dining room inside the lounge is becoming very crowded.

Spent unnecessary hours on phone calls to resolve small error on one of the passengers name... It was extremely stressful and time consuming... Not great... Also all 4 members of the family: 2 parents/ 2 teenagers were allocated separate seats (even separate floors... Not great...

I was booked in Premium Economy and never given a chance to choose to purchase my own seat. Ended up with a middle seat, which was very difficult for me. The airline then left my bag in London so when I arrived in Instanbul it was not there. They delivered it to me the next day but many valuable items had been stolen. I've been flying with BA for years and this was the first time I had such a bizarre and bad experience with them.

Canceled flight late London to Florence. Help at airport very poor. Treated poorly. Had to sleep in the airport. Lost bags- still do not have them. Horrible. I should be reimbursed!

Boarding was orderly, pilot and flight attendants were nice, entertainment options were good, and low sodium meals were quite tasty.

Flight delayed, connection was not at gate listed and so missed, staff were rude at Heathrow, phone tree stupid and difficult, took me 21 actual hours to reach my destination. Almost lost my hotel reservation after walking in a strange city alone after midnight because they would not put me up in a hotel at sfo or heathrow. I will never fly BA again and will tell all people and Instagram followers never to fly BA.

Check-in in SAN was long. ORD was good. Flight delayed On board crew was ok. No warmth or personality. LHrR barely made connection