|Flights Arrive in||Italy|
|Flights Depart from||California|
|Airlines||Finnair, Air Canada, Brussels Airlines, British Airways, United Airlines, Delta, Lufthansa, SWISS, Air Italy, Turkish Airlines, KLM, Aeroflot|
Pros: At least the crew was friendly
Cons: The flight was delayed for 1 hour and we were sitting inside the airbus with no air condition due to technical difficulties on 35 degrees sweating like pigs. No water or snack was offered even though the delay was so big.
Pros: Crew was great.
Cons: Delay of almost 24 hours.
Pros: blueberry juice, service and friendliness
Cons: no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back
Cons: Boarding process could have been smoother
Pros: Crew was pleasant.
Cons: Very old plane with seatback screens or USB ports for charging.
Pros: Nothing. Crew unfriendly. In AC You should pay for everything, including the seat or you are in risk to no board because the oversell
Cons: Everything in all the process. The airplane is the worst
Pros: The crew did the best they could
Cons: Flight was super delayed with no explanation
Cons: Connection time in Vancouver is horrible and international transfer process is awful Especially with small children
Pros: Great crew, prompt take-off and boarding / de-planing
Cons: Seats were dated and uncomfortable
Cons: There were several announcements to download the Air Canada app in order to access in flight entertainment. They must have been 5-6 announcements about this. WiFi access was to start after take off in order to use the app. but was never available.
Pros: The chairs were comfortable the staff was very attentive and nice
Cons: I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally
Cons: Overbooked, no room for carry-on luggage
Pros: The ticket was affordable.
Cons: It was not clear who was or wasn’t supposed to get meals so I only got a breakfast but no dinner. Also the flight was absolutely freezing and no offer of blankets was made.
Pros: Short and timely. Flight attendant was great with kids.
Pros: Comfortable seats from Brussels to Accra, aircraft clean and well maintained.
Cons: Slow Boarding from Paris. Poor, but very poor entertainment system
Pros: Extremely nice crew!
Cons: Plane was late departing causing me to miss my connection flight in Dallas and having to pay for a hotel room
Cons: The flight was cancelled.
Pros: Seats were ok. Crew was friendly, attentive and communicative.
Cons: Not much in terms of entertainment
Pros: Crew was late, which caused me missed my connection flight, and layover for 10 hours at Heathrow Then on my delayed flight, I was seated on a worth sit. Thank you British Airway. Hope this my last flight with you. Kobi
Cons: Get your crew arrive on time to their flights. Kobi
Pros: Our flight attendant was very nice.
Cons: Some kind of compensation to cover the missed shuttle and my time.
Cons: Seats could have been better. Very uncomfortable seats
Pros: Crew very professional and provided excellent service.
Cons: Boarding process chaotic.
Pros: Love United’s service. Nothing to complain about.
Cons: Food options had run out by the time the crew reached my seat.
Pros: In flight entertainment
Cons: The plane was very hot.
Pros: No delays. Easy boarding.
Pros: Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous.
Cons: Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart.
Pros: Crew okay but they don't circulate much. They just stay in back.
Cons: Whole entertainment system NOT WORKING.
Pros: Food option was horrible. Need better options for vegans and Vegetarians.
Cons: The vegetarian option food was terrible.
Cons: Server was mean
Pros: Flight was on time both ways.
Cons: had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time
Pros: Good flight in a nice A380, I’m in the top floor on premium economy.
Cons: Crew is not smiling a bit and slow service even if she serve only 32 of us in our section. Flight is not really smooth and shake a lot.
Pros: No seat comfort
Cons: The seat bottom was very uncomfortable and made my bum sore the rest of the day.
Pros: Crew was very nice and helpful.
Cons: Just except very bad to reserve 24h before by phone impossible to have the number call call geneve airport it was ile fidji a d south pacifica impossible to understand i speak french andlittle english perfortunatly my kids live princetona d boston Thank.you merci yvette ruggeri
Pros: Seat more comfortable than most economy seats with other airlines. Smiling, attentive cabin attendants. Good food. Easy to get to next flight. Seems a bit more spacious than other airlines.
Cons: Free Wifi.
Pros: Service was good and so was flight
Cons: I was charged 120 euro for two bags which Expedia did not notify me of. If I paid in advance it may have been less. Why wasn’t I notified in advance????
Cons: This is the worst airline I’ve ever flown. Very disorganized and extremely frustrating. It took me 1 1/2 hours to check in at the ticket desk. I will never fly with this airline again.
Pros: Good: warm, free blanket, relatively comfortable seats, reasonable leg room (by today's standards).
Cons: Bad: I had a connection in Milan -- both legs on Air Italy. The flight into Milan landed nearly 2 hours late due to weather; the delay was not their fault but Air Italy handled the connection very poorly. Many people from that first, delayed, flight were transferring to the same Milan-NYC flight. We landed after the boarding time for the second flight but Air Italy gave us no information at all about the status of the flight; then we were stopped in a hallway and put through extremely slow extra security measures (only one staff member to process all those people), again with no explanation, delaying us well past take-off time. Folks were extremely stressed because we didn't know whether we were missing the second flight or not -- I saw two people in tears. In fact, it turned out Air Italy had held the second flight for us -- but why not tell us so, and avoid all the upset and stress? Also bad: The crew in the economy cabin on the Milan-NYC leg were abrupt, to put it mildly. Didn't give us the advertised choice of food, snapped at one poor person who didn't understand the menu, were shockingly ungracious when thirsty people asked for water, etc. (I should note, the crew on my outgoing Air Italy flight were lovely.)
Pros: The landing was great.
Cons: The food was poor quality. They could improve that. Not asking for anything special just decent
Pros: the crew were helpful.
Cons: All the washrooms were not available. would have preferred a bigger breakfast after flying overnight. difficult to prepay for the luggage. Long delay in boarding our return from Milan to Toronto for unexplained reasons by the ground crew.
Cons: Seats are extremely uncomfortable..
Pros: food is amazing
Cons: seat is outdated, but new seat for biz is coming very soon
Cons: Free wifi
Pros: The service was excellent. They are very helpful and friendly.
Cons: Maybe refresh the plan in the near future. Other then that it was very enjoyable trip.
Pros: Great food options, very tasty. Crew was attentive, polite and professional.
Pros: The flight crew was so friendly and the food was really good.
Cons: We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.
Pros: Seat comfortable
Cons: Flight was delayed and overhead bin space was very small
Pros: Great plane and staff
Pros: the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can
Cons: the headrest is hard. Apart from that- all was fine
Cons: Built-in entertainment system is complete crap: sound is almost absent, touch screen is practically unusable.
Cons: My luggage got lost. Meals very hardly not tasty.
Cons: They lost our bags and we had to wait almost 2 hours to fill out the required bag forms.
Pros: I was able to move to a better seat with extra leg room.
Cons: Boarding — the plane doesn’t come to the gate. Everyone got on a bus and got driven to the plane. Then we stayed on the bus for almost 20 min. Inflight entertainment player was terrible. The screen was not working well. I gave up on it. No coffee service because of minor turbulence.
Pros: Flight was smooth, crew was nice
Cons: Our 3 luggages are lost. Three days in Italy, me and my 2 boys have no clothes and no toiletries. We’ve called Aeroflot everyday and still haven’t been found. This is the first time in my life I’ve lost my luggages.
Pros: The crew was kindly and friendly
Cons: The plane was very uncomfortable, no entertainment at all if you don’t have your own device
Cons: Extra rules about headphones are annoying and no beverage options. Horrible terminal that does not let you get a drink before boarding and gate agent did not update boarding when it was late, so no one could venture off and get a drink of water before flight.
Cons: Good flight
Pros: Good Flight
Cons: 1.5 hr delay in aircraft while waiting for Take off Slot No Coffee (hot drinks) or Alcahol (wine, scotch) on flight
Pros: Friendliness of the crew.
Cons: There is completely no free snacks, just drinks (excluding alcohol). The maintenance didn't sign some papers for the plane which cause the unnecessary delay.
Pros: Good Staff, Good Service, On Time Departure and Arrival
Cons: The ticket price was so expensive
Pros: That there were no group calls for boarding
Cons: My seat
Pros: Nice crew and Good seat despote the âge of the aircraft
Cons: New screen and New aircrafts
Pros: Good movies.
Cons: I called United to make sure there was a children’s meal for my 3 year old. There was not.
Pros: I spent 5 hours on the phone and they didn’t help me. They couldn’t even help me the book so I just lost 700 dollars when trying to change a flight.
Cons: Worst experience in all areas. The phones calls were brutal and no one could help me and then someone could and then they cousltnnagain. No one could find a flight. Took so long for them to look stuff up etc.
Pros: The boarding was smooth. Flight arrived early into Frankfurt.
Cons: The food was mediocre. Economy seats are just uncomfortable.
Pros: Crew friendly and helpful.
Cons: Delayed after boarding due to lightning ground stop. Had to deplane and reboard. Almost 2-hour delay because gate agent had to rebook several people on the spot.
Pros: Beautiful views of the mountains.
Cons: Was delayed for hours and missed my shuttle to Bellingham. Nearly ruined my trip.
Cons: flight was late close to 4 hrs
Pros: Flight was on time and arrived 15 minutes early
Pros: Crew is was good. I did experienced something I have NEVER experienced before. While people were STILL trying to get to their seats the pilot pulled from the gate. I was extremely surprised that such action was done. Everyone should be seated before plane pulls from the gate.
Cons: Before pulling from the gate all passengers should be seated.
Cons: They broke my guitar
Pros: Smooth flight without event. On time landing. Efficient deplaning.
Cons: Newer plane. Seats , entertainment, cabin crew.
Pros: Good service
Cons: Old plane, no power chargers, cold during the flight
Cons: LHR made us wait 30+ min upon arrival for a gate.
Pros: Consistent experience that gets you from A to B while providing nice perks (free stame-day standby on the old Rapidair routes).
Cons: Cancellation with little notice and rebooked on flight two days later.
Cons: air canadas service, they should reimburse my accomodation expenses because of their poor time management.
Pros: Reasonable staff but seats very cramped, but i guess you get what you pay for !!
Cons: I didn’t fly out of Philadelphia because the flight was 5 hrs late and I missed my connecting flight. Had to go get my luggage, go home and try to fly today! Terrible! All my plans screwed up!
Pros: No comments
Cons: Cleaners had not done a great job. There were paper napkins left over in the seat pocket from earlier flight.
Pros: Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually).
Cons: I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip.
Pros: No delays. Easy boarding.
Cons: Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine
Pros: Al the amenities were provided.
Cons: In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles.
Pros: The crew was very kind and welcoming.
Cons: The seats are much tighter than Southwest and Virgin. My husband and I are taller (6' and 5'9" respectively) and our knees kept bumping the seats in front of us.
Pros: The woman at the counter was helpful and cheerful.
Cons: The experience was poor due to a flight delay that would have resulted in a missed connection. This resulted in a very negative effect because I won't be able to make an important business meeting.
Pros: The reps at customer service were very nice and helpful. Kudos to them
Cons: I missed my flight to Grand Junction the night before because my plane from Dulles was delayed. So, consequently I had to spend the night in Denver. I was not pleased with that at all.
Pros: The crew was very friendly, the seats were uncomfortable and the air cabin was very cold.
Cons: The flight was delayed, cancelled then on again. Communication regarding the flight changes were very confusing and had guest running though the airport not knowing what to do. My suitcase was busted and destroyed.There were not enough blankets for everyone in the cold plane. Horrible experience.
Cons: the seats are very uncomfortable.
Cons: The boarding process was a mess with a long delay and change of gate. The flight was one hour late and we missed our connection. Because it was on a different airway
Pros: Friendly competent staff
Cons: Nothing in particular
Pros: Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around
Cons: Free drinks throughout the entire flight
Pros: Crew did their job that’s all. Not very friendly.
Cons: My flight Rome to London - I was very surprised to learn we had to buy water, tea or coffee. To give it to your passengers is the least you could do. We didn’t travel for free. This was the very first time I have ever been told, as your partner Aer Lingusdid as wel, that I needed to pay for water.
Pros: Good service
Cons: Old plane, no power chargers, cold during the flight
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