Daily cleaning, installation of cabin HEPA filters on flights from Santa Barbara to South America
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Scores according to KAYAK customer reviews
Cons: "Mejorar el espacio"
Cons: "They need more space and better food"
Pros: "Ease of bording"
Cons: "my luggage arrived wet, nobody was responsible for it"
Pros: "The people working for Avianca were especially helpful and curious. We need extra help with wheelchair assistance for my wife."
Cons: "We delayed one day do to rescheduling"
Pros: "food,movies, prices"
Cons: "No reason was given for delay, I was disappointed in that I payed more to arrive 3 hrs earlier yet I came in after the otherwise available flights"
Cons: "The food terrible"
Cons: "late departure"
Cons: "Broken entertainment control set seat 11 window."
Cons: "No snack"
Pros: "Customer service"
Cons: "My prepaid seat was not taken in consideration."
Cons: "The Avianca flight was canceled a month ago, and kayak failed to notify me."
Pros: "Flight attendant was very nice"
Cons: "Very confusing flight crew disembarking was a mess!"
Cons: "Did not offer enough WATER."
Cons: "The Avianca flight was over 4 hours late. We missed our connecting flight with Star Peru, and had to buy new tickets with Viva Air. We spoke with an Avianca supervisor who told us it was not her company's fault the flight was late. Avianca had a flight that night to our destination but they refused to find space for us, or to issue some type of refund or voucher for our lost time and money."
Pros: "On time, food service"
Cons: "The airport Jorge Chavez in Lima sucks. Don't spend anymore time than you have to there unless you are prepared to spend a ton on food and water. $9 for a large bottle of water!!"
Pros: "Good food, kind staff, free booze"
Pros: "The attention and services"
Pros: "Clean and on time flight!"
Cons: "The Food"
Pros: "Everything was perfect"
Cons: "Everything was good to be honest"
Cons: "No snack, and The airline used styrofoam cups which is not environmentally sustainable"
Pros: "The food was fabulous!"
Pros: "The bag search was very thorough and many employees were wearing their Peru jerseys under their uniforms."
Cons: "Everything else. Flight was delayed almost four hours with no explanation. Received multiple calls from Avianca but all in Spanish until fifth one in English hung up once we confirmed we understood there was a delay. Staff communicated different directions. Only one cafe to wait in. Substitute breakfast served was underwhelming. Plane was incredibly dated with life vests strewn about/not tucked away. Upon deboarding, incredibly unclear that we had to completely exit and go back through security, meaning we had no time between flights for the restroom or to buy water."
Pros: "Clean comfortable and on time"
Pros: "air flight attendants were really great! As well as suitcase handle, it arrived on destination after all scales, awesome"
Cons: "space was small in economic class"
Pros: "They took me to my destination"
Cons: "Veeery late, no information"
Pros: "one more bag"
Pros: "Nice meals, attentive staff"
Pros: "Efficient and nothing annoying."
Pros: "Seats were very roomy, both in with and legroom. The whole flight experience was good."
Cons: "Headphones on a short-haul flight were used and we're clearly dirty with dust. Drinks on the flight are quite particular. There were people who asked for beer and got a can, others who asked for the same got just half of the can."
Pros: "All was good ..."
Cons: "The dinner alternatives were not available for everyone ... probably because we were sitting close to the last row of seats. That is not acceptable because everyone is paying the same regardless were you are seated."
Pros: "salio y llego en tiempo. La tripulacion fue muy cordial"
Cons: "hacia mucho calor en la cabina"
Pros: "The landing was excellent"
Cons: "Lack of organization in stowing carry ons inside overhead cabins"
Cons: "The entertainment system failed, pilot tried to fix it, but he can't."
Pros: "Delayed without announce which made us worried since we had expensive international flights followed"
Cons: "More information and announcement for people when delayed ."
Pros: "I didn't like at all. I will never fly with this airline ever again"
Pros: "On time performance; friendly, competent staff."
Pros: "Delays. Gate changes on both flights."
Pros: "the people were very helpful and understanding of the situation."
Cons: "that my flight was late causing a chain reaction of all other flights to be useless and thus changing all my flights and giving me another day in an airport."
Pros: "Nothing at all"
Cons: "Couldn't flight. I was on time, got an inspection through the police,. Missed my flight for the long inspection. Now, the airline wants me to pay penality for something that I didn't commit. Francisco Vishnu Carpio checa"
Cons: "Airline is run like a circus, horrible experience going to and from Cusco from Lima. I do not know how their poor employees work under such stressful conditions. Spend the extra money and fly LAN or LATAM."
Pros: "Good entertainment set up"
Cons: "Gross smelly bathrooms, only vegetarian meal options"
Pros: "Service was good"
Cons: "Several of the seats were broken - not sure why they insist on everyone raising their seatbacks for security reasons while they continue to operate flights where customers can't raise their seats. Maybe this isn't that important after all? The plastic backs of the chairs has clearly been refinished but the finish has worne off or been etched with customer graffiti."
Pros: "On time"
Cons: "Upgrade seating"
Cons: "We had to wait for about seven hours at the airport because the flight was delayed."
Cons: "The flight was delayed for almost five hours."
Cons: "More time was spent by cabin attendees selling food and drink items to one row than the rest of the passengers, making us wait for complementary water or other drinks . Really? There should be equal service for all passengers. Makes me wonder if there are incentives for the sale of extra items"
Pros: "Once we got going, it was a decent flight. Weather conditions made for a bit of a rocky landing on the first leg."
Cons: "Lack of information for delays. Boarding was slow due to unknown issue. We sat at the gate for a while without knowing why (they finally told us 5 minutes before pushoff), then we dawdled for another hour taxing and waiting for the runway, with no explanation until near the end."
Pros: "Crew was very courteous and professional."
Pros: "No problems"
Cons: "No issues"
Cons: "Despite dozens of empty seats in Economy Plus, flight attendants refused to allow anyone to move into the 8 vacant rows keeping us crowded in coach economy."
Pros: "Flight attendant decided this was a water-only flight. No particular reason, just lazy."
Cons: "A very old B757. late departure. No explanation."
Pros: "Stewardess was pleasant. Left on time."
Pros: "Left on time, friendly crew, comfy flight."
Cons: "For reasons I still don’t understand my baggage didn’t travel with me and I was not able to get it until several days later"
Pros: "For the first time I did not fly on a puddle jumper. Not only was it a real jet, it had good seat comfort and leg room even in economy class. The crew was friendly and attentive. They came by with offerings of water at least 4 times for a 2+ hour flight. Contrast that with my last two 5 hour flights on Virgin and American where they came by with water — ONCE. WiFi wasn’t working for either flight and of course the lack of decent food is discouraging. The coffee has improved which is a plus. Overall, good job, United! Nice not to be jammed in like sardines for once."
Cons: "Every time I fly to Denver, we land in one terminal and your connection is in another terminal that requires a train ride to get there. ,ayovers are short — generally barely an hour. If the flight is late you stand a very good chance of missing your connection, as I’m betting happened to over half the passengers on this flight. I was the lucky exception — this aircraft was actually the connecting flight too. Why can’t all United connections be in the same terminal? It makes no sense."
Pros: "Crew was friendly"
Pros: "Flight was on-time; no delays; great crew! I also liked the fact there was a person at the gate to let us know where our connecting flight gate was - that was really helpful!"
Cons: "In flight entertainment (archived TV/Movies) not provided (other than through personal electronics); but that didn't bother me - flight between Santa Barbara and Denver isn't that long."
Pros: "We will never fly united... NEVER EVER AGAIN"
Cons: "United airlines employee Mearle at the check in counter was extremely disrespectful, Rude, and arrogant towards everyone in line at the counter Trying to check in. Many customers including us waitted in the check in line for 35 minutes or more while Mearle proceeded to chat on her cell phone (personal call), and taking a break leaning the check in counter while everyone waited on her so she could assist with check in. Finally the passengers in front of us voice their concern to mearle stating that everyone is going to miss theirs flights if she didn't assist us all right away. Mearle responded by snapping back by saying "it's not my fault that united keep us understaffed and pay us enough to care " then laughed and walked away again. At this point we realized that if we did not get immediate assistance, that we would surly miss our flight. I walked in front of the line on behalf of everyone standing in line and reiterated to Mearle in a firm tone that she insisting check in the remaining 12 passengers immediately. Mearle snapped back telling me to "worry about my own self and don't tell me how to do my own job". Feeling very stressed out And worried about missing my flight went and stood back in line again. A few moments later I over heard Mearle tell the passengers ahead of us " you're too late. You've missed your flight" these passengers became very upset with Mearle telling her that she's the reason they missed the flight and Mearle laughed and said out loud to everyone else in line.. "you all missed your flight. You all should be more responsible next time and get here earlier" and then Mearle walked away never to be see again. Many of us missed our flight which caused many of us to also miss our connecting flights. We immediately called the 800 number and filed a complaint. Then we were forced to drive three hours in traffic to LAX where we caught a later flight and barely made it to our destination in time for our work event. We swore that because of Mearle and her disgusting behavior that we will never ever fly united again (and I fly a lot for my job) and since that horrible experience with Mearle two months ago, I've flown on four trips spending over $2300 dollars and every flight has been booked through American Airlines. Do to Mearle's bad attitude, disrespectful personality, and poor representation of united we will never do business with united again. We suggest united airlines remove Mearle from Having any contact with the general public as we are sure that Mearle is loosing customers for united at a very rapid pace."
Cons: "Very tight quarters ..."
Cons: "I could not hear the flight attendant's announcements."
Cons: "A 1 hr Flight was delayed 2 Hours! Missed a special event because of it. Will never fly United again!"
Cons: "Flight was canceled and attendant very unhelpful"
Pros: "My flight was delayed multiple and had to get a taxi to LAX which we even missed that flight because the gate attendants waited so late to make a decision. We are still traveling as we speak and are looking to arrive in Raleigh after 3pm. Which is 8 hours later than our orginal flight."
Pros: "The flight attendants very sincere & nice. I love that their was a lot of leg room on the flight as well."
Cons: "There was no entertainment alternatives."
Cons: "Missed both my connections"
Pros: "economy is so cramped! It really should not be legal. Any flight at 5:30 AM should give people more than a cookie. All airport food shops are closed at that hour."
Cons: "Why is every connecting flight in Denver located in a different terminal and at the farthest gate? It's always a sprint to make the flight. I got singled out for a complete pat down. I was wearing light summer clothing. I'm 65 years old. It makes no sense. Those machines need recalibrsting."
Cons: "All good"
Pros: "United canceled my flightl"
Cons: "United canceled my flightl"
Pros: "Quick hop to San Fran"
Cons: "Such a tiny plane! Carryons have to go in the hold. Any delay and you will miss your connection. Best is to check all luggage through and only bring an under seat bag on board."
Pros: "Short flight"
Cons: "Long taxi to terminal at LAX"
Cons: "A small bag of small pretzel mix was tasty, but there used to be more."
Pros: "Quick and friendly service. No lines through TSA"
Pros: "No big incident, was offered a small bag of pretzels, complimentary."
Cons: "Seats have uncomfortably small spacing."
Pros: "Always a good fight, very short."
Cons: "Too many delays, nothing was offered. Nothing was given or comp; Food, water, bags, seat upgrades, not flying untied again"
Cons: "AC was extremely cold"
Pros: "We were very comfortable except for the fact that our flight was delayed so that we were on the plane longer than necessary since we boarded and then the pilot was informed of the delay."
Cons: "Sitting on the plane an extra 40 minutes. ( this did not delay our trip as we made our connecting flight)"
Pros: "Trip and treatment were ok... but tv is way expensive. Avianca offers you a wide range of movies and tv series for free."
Pros: "Adequate work-around by an alert and helpful United Customer Service rep in LAX."
Cons: "We had to take this flight rather than a direct from LAX to SBA after missing our scheduled flight sitting on the tarmac for an HOUR waiting for our terminal to be vacated by an international flight with "mechanical problems." Four extra hours in transit!"
Pros: "On time flight"
Cons: "Lack of meal service"
Cons: "My flight from Santa Barbara to SFO was delayed, causing me to miss my connection. After sitting in the Santa Barbara airport until 11pm, I was rebooked and sent home."
Pros: "They gave us free entertainment"
Cons: "We took two hours in taking off"
Cons: "The most unpleasant crew we have ever had in our flying lives. Rude, condescending, treating passengers as if we are not human. Lufthansa should carefully examine their customer treatment training."
Cons: "Had to reschedule my flight due to delay. The non English speaking ua agent put me on stand by at another airport without me knowing it"
Pros: "Flight once in the air went well. Service was fine/uneventful"
Cons: "Many delays and flight changes. Swap from 1 overlay of an hour to 3 overlays of about 5 hours. Really makes planning trip post flight travel a pain"
Pros: "The convenience of flying from a small airport more than compensates for the fact that it is a smaller plane. Because it is a small plane, the service is much more adroit and responsive."
Cons: "No complaints"
Pros: "Nothing, due to my flights getting delayed thanks to United, I missed my flight to south bend and then told them to get my luggage because I was getting picked up by n Chicago. United then sent my luggage to south bend after I spoke with 3 United customer care agents and luggage agents and I wanted almost 2 hrs for my luggage. I paid 1200 for my ticket to get to my grandpas funeral and everything went wrong that possibly could"
Airlines flying from Santa Barbara to South America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Santa Barbara to South America
Masks required on board, masks provided on flights from Santa Barbara to South America
Social distancing seating
Middle seats unavailable to book on flights from Santa Barbara to South America
Testing for antibodies, testing for symptoms for flights from Santa Barbara to South America
Waiving of change fees. Search flexible flights from Santa Barbara to South America