Southwest has been a nightmare. Delayed flights, missed connections, systems down. Never again am I flying southwest.
had to check bag at gate when there was still overhead bin space. As usual the WIFI didn't really work.
The Southwest airline was ok. A big thank you to Kayak team (David), who worked with me on Sunday afternoon to rebook my travel from Burbank, CA, to CVG. My original flight on Sunday was delayed, so I had to cancel Sunday flight and rebook my travel to Monday. Could not have done it without help from David from Kayak team. Ante Soda GE Aerospace
Seated at front bulkhead for a smidge extra leg room away from home and on flight back home. Away crew was very proactive about assuring our carryons had space close behind us (because no seat in front of us our personal items had to be in a small bin overhead). They actively required passengers place overhead luggage on its side so more items could fit in bins. Home crew made no such efforts. I had to struggle back rows to get overhead bags upon landing, no crew help then either, and some disgruntled passengers as I and others retrieved our bags. There was a system that worked pretty well. The home bound crew just didn't feel like working.
Red eye from San Diego. Temperature of the cabin was way too warm and the air duct flowed very little air.
I think Southwest is the number one airline that anyone can fly I have flown for the first time Frontier and what a joke and their customer service United was a very strange experience I'm only sticking to Southwest from here on out for sure
Great job Southwest! My family doesn't fly often but we felt safe the whole time.
Flight was delayed, full flight and I had to change gates. Southwest flights are always late later in the day.
Was fine, delayed and feels like southwest is always late
The entire experience from boarding to landing was amazing! The crew were very friendly. Will definitely be back.
Stop with the fake cheerfulness and the too often expressed sentiment that all you care about is our safety. Bull…. You use that as an excuse to keep us cowering in our seats. How about you go back to the old standby of telling the truth… like why you overbook, why you are delayed, why we don’t get vouchers for your screwups.
No communication on fact flight was delayed. Sat in sweltering plane for 45 min without explanation. Sat on airplane without explanation again after landing.understand delays happen but lack of communication and concern for my lost time was disappointing
Low cost, but I think I really wanted an aisle seat, and I could not easily get one. The return leg might be easier.
This was the best flight I’ve ever been on- solely for the purpose that our pilot gave us a tour of the west coast. He didn’t need to do that but he did and it made the experience spectacular. Well done.
Seat didn’t recline at all- very uncomfortable after three hours
Trip from SNA to SFO and back was riddled with DELAYS.
Very good. Plane was newly renovated so everything was very clean
Flight there was massively delayed but never updated on the app. Flight home was massively delayed but also never reported until after we arrived at the airport.
Over all it was great. My original flight was canceled but they quickly rebooked me. I was frustrated because I had to cancel my entire plans for the day but all considered, not bad. The crew tried to keep us calm while we sat in the plane for was felt was an hour or so but they could use a bit of a script. The seats were comfortable and I would give it another try.
If they actually let me fly. I was rerouted to United and there was no Alaska airlines reps at all. Then the lady who worked the delta counter told me to go away and figure things out myself. Horrible experience.
WiFi was a major problem and if it does not work on a 4 hour flight then that lowers the overall experience
I was impressed with how quickly the baggage transfers were made.
The Airline Attendant found us in flight and moved us to seats in the front of economy due to the short time we would have to make our connecting flight. We really appreciated it.
Carmen was an absolute delight on the flight staff! Everyone was lovely and made it a very pleasant flight.
Flight was delayed at airport with large backlog and WiFi was spotty
Flight was delayed from San Diego due to being overweight for weather conditions. We missed our connecting flight to our final destination due to the delay, as well as the connecting flight leaving before the scheduled departure time. We missed the connection within 10 - 15 minutes. We were booked on a later flight arriving 7 hours later. There were 7 passengers sharing the same originating and connecting flight.
Horrible, mismanaged ground issue resulting in a long delayed, next flight left early, waiting extra 7 hours in the airport, screen did not work
DL482 did not wait for about 10 of us including a mother and 3 children when we were in the same terminal on DL486, where we were switching from waiting for a jet bridge fix, to moving to a neighboring gate. I understand taxiing delays are ok either but man. We only needed 5 more minutes. DL482 did not adjust from their times at all. This was my first time with Delta.
Delta is getting worst by the minute. Where this was at one point my only go to airline, it has become like a budget airline
The internet on these planes stinks. Need to get starlink
awesome team work seen since on board till off plane in my destination. thanks you so much.
Food was very bad Crew was not so welcoming. Chairs was so uncomfortable
Flight was on time, clean, etc. Despite connecting to your wi fi I was unable to use your app to watch entertainment.
The business class had to wait to board last. Unacceptable
The air hostess was excellent. I have taken so many flight domestic and international, this is the first time the air hostess was so caring. She was a delight
Return Premium Economy section to the smaller section with comfortable seats. Add internet, upgrade the meals, and upgrade/update the Movies and Music onboard.
Boarding, time to take off, in flight offerings, and staff were all great. I recommend using UA for this short flight.
I paid $380 for my one-way ticket from California to Minnesota. The fair did not include online check-in. I received instructions from their app to check in at a kiosk. At the kiosk, the boarding pass would not print until an actual person came to verify that I had a personal item and not a carry-on item, On the plane, the person next to me was drunk and allowed to continue to order alcohol. United is garbage I’d rather fly spirit.
Delays!!! Maintain your planes so your customers don’t have to sit on their assess for over an hour on the tarmac!! Also, United app is buggy. Videos did not load. Overall a miserable experience. Flight crew was awesome though.
My fi t er t esed to Denver was cancelled and need to schechedule
Little communication with passengers after sitting over 1 hour for a maintenance issue Then we had to deplane- no crew communication Poor gate information after deplaned WiFi would not connect AT ALL
Had to pay for WiFi, delayed start, and sat on the runway forever.
British Airways canceled our original flight and rebooked us on Air Canada one day later. As a result, we lost one day of our Geneva trip and incurred financial losses for a prepaid hotel night and a day trip that we were unable to use.
On time and stellar premium class service. Not liking non LCD display in seat backs - miss the convenience of not using your own device.
It was my first time flying with Alaska Airlines and it was a pleasure!
Plane had mechanical issues. We had to de plane and board a different plane and were an hour late
More space for economy, and the bathroom size is only for people with size XS
We enjoy the professionalism and cleanliness of the staff and aircraft. We are grateful to the experiences pilots and flight crew
Terrible planning. And even worse gate agents. Absolutely rude behavior.
The flight was smooth, the pilot kept us informed about delays and we arrived more of less on time