Daily cleaning, installation of cabin HEPA filters on flights from Santa Barbara to South Pacific
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Scores according to KAYAK customer reviews
Cons: "Crew was rude. The premium plus cabin was not worth the extra cost. No real change in service just a little more room."
Pros: "Seat was roomier. Food was good."
Cons: "More time was spent by cabin attendees selling food and drink items to one row than the rest of the passengers, making us wait for complementary water or other drinks . Really? There should be equal service for all passengers. Makes me wonder if there are incentives for the sale of extra items"
Pros: "Once we got going, it was a decent flight. Weather conditions made for a bit of a rocky landing on the first leg."
Cons: "Lack of information for delays. Boarding was slow due to unknown issue. We sat at the gate for a while without knowing why (they finally told us 5 minutes before pushoff), then we dawdled for another hour taxing and waiting for the runway, with no explanation until near the end."
Pros: "Crew was very courteous and professional."
Cons: "To actually be on it would’ve been awesome"
Pros: "The crew was quite nice"
Cons: "Newark airport terminal C is totally a mess"
Pros: "Food was actually quite decent"
Cons: "In-seat entertainment systems malfunctioned for roughly half the flight, which was quite disappointing"
Cons: "The unplanned layover in HNL was very poorly handled."
Pros: "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
Cons: "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."
Pros: "Flight attendant decided this was a water-only flight. No particular reason, just lazy."
Pros: "I got super lucky and had three seats to myself, it's a long flight just over 12hrs and good sleep is precious. The entertainment options were excellent and I watched some great first run movies. Food was quite good with options, beverage service standard. Restrooms were readily accessible and "clean.""
Cons: "We left SFO an hour late waiting for a handful of late passengers - good for them though, eh? The rest of the passengers on plane were packed in like sardines. Seemed to me that too much space on plane dedicated to the premium 'cabins' for the uber rich, but they were interesting to look at."
Cons: "Check in clerk was mean nasty and said several times we could not fly because we didn’t have our tickets rather then helping us use the airport printer to print our tickets she said you can’t print you ticket until you show me your ticket. She should be fired it was united airlines won’t fly them again"
Pros: "Stewardess was pleasant. Left on time."
Pros: "For the first time I did not fly on a puddle jumper. Not only was it a real jet, it had good seat comfort and leg room even in economy class. The crew was friendly and attentive. They came by with offerings of water at least 4 times for a 2+ hour flight. Contrast that with my last two 5 hour flights on Virgin and American where they came by with water — ONCE. WiFi wasn’t working for either flight and of course the lack of decent food is discouraging. The coffee has improved which is a plus. Overall, good job, United! Nice not to be jammed in like sardines for once."
Cons: "Every time I fly to Denver, we land in one terminal and your connection is in another terminal that requires a train ride to get there. ,ayovers are short — generally barely an hour. If the flight is late you stand a very good chance of missing your connection, as I’m betting happened to over half the passengers on this flight. I was the lucky exception — this aircraft was actually the connecting flight too. Why can’t all United connections be in the same terminal? It makes no sense."
Pros: "See above"
Cons: "See above"
Pros: "Crew was friendly"
Cons: "Had to download the United app to watch in flight movies. Then it didn't even work. The only thing that would play were the trailers."
Pros: "Flight was on-time; no delays; great crew! I also liked the fact there was a person at the gate to let us know where our connecting flight gate was - that was really helpful!"
Cons: "In flight entertainment (archived TV/Movies) not provided (other than through personal electronics); but that didn't bother me - flight between Santa Barbara and Denver isn't that long."
Pros: "We will never fly united... NEVER EVER AGAIN"
Cons: "United airlines employee Mearle at the check in counter was extremely disrespectful, Rude, and arrogant towards everyone in line at the counter Trying to check in. Many customers including us waitted in the check in line for 35 minutes or more while Mearle proceeded to chat on her cell phone (personal call), and taking a break leaning the check in counter while everyone waited on her so she could assist with check in. Finally the passengers in front of us voice their concern to mearle stating that everyone is going to miss theirs flights if she didn't assist us all right away. Mearle responded by snapping back by saying "it's not my fault that united keep us understaffed and pay us enough to care " then laughed and walked away again. At this point we realized that if we did not get immediate assistance, that we would surly miss our flight. I walked in front of the line on behalf of everyone standing in line and reiterated to Mearle in a firm tone that she insisting check in the remaining 12 passengers immediately. Mearle snapped back telling me to "worry about my own self and don't tell me how to do my own job". Feeling very stressed out And worried about missing my flight went and stood back in line again. A few moments later I over heard Mearle tell the passengers ahead of us " you're too late. You've missed your flight" these passengers became very upset with Mearle telling her that she's the reason they missed the flight and Mearle laughed and said out loud to everyone else in line.. "you all missed your flight. You all should be more responsible next time and get here earlier" and then Mearle walked away never to be see again. Many of us missed our flight which caused many of us to also miss our connecting flights. We immediately called the 800 number and filed a complaint. Then we were forced to drive three hours in traffic to LAX where we caught a later flight and barely made it to our destination in time for our work event. We swore that because of Mearle and her disgusting behavior that we will never ever fly united again (and I fly a lot for my job) and since that horrible experience with Mearle two months ago, I've flown on four trips spending over $2300 dollars and every flight has been booked through American Airlines. Do to Mearle's bad attitude, disrespectful personality, and poor representation of united we will never do business with united again. We suggest united airlines remove Mearle from Having any contact with the general public as we are sure that Mearle is loosing customers for united at a very rapid pace."
Cons: "Very tight quarters ..."
Cons: "I could not hear the flight attendant's announcements."
Cons: "A 1 hr Flight was delayed 2 Hours! Missed a special event because of it. Will never fly United again!"
Cons: "Flight was canceled and attendant very unhelpful"
Pros: "My flight was delayed multiple and had to get a taxi to LAX which we even missed that flight because the gate attendants waited so late to make a decision. We are still traveling as we speak and are looking to arrive in Raleigh after 3pm. Which is 8 hours later than our orginal flight."
Pros: "We arrived safely, the captain was lighthearted."
Cons: "DRUNK seatmate, who yelled profanity and also that he was drunk several times. Not only did the crew do nothing about it, they served him 2 more drinks! Since there were no air sick bags, I took my food out of my zip lock to have something to offer him when he made retching noises (though he didn't throw up). Isn't the flight crew supposed to prevent visibly drunk people from flying?"
Cons: "Missed both my connections"
Pros: "economy is so cramped! It really should not be legal. Any flight at 5:30 AM should give people more than a cookie. All airport food shops are closed at that hour."
Cons: "Why is every connecting flight in Denver located in a different terminal and at the farthest gate? It's always a sprint to make the flight. I got singled out for a complete pat down. I was wearing light summer clothing. I'm 65 years old. It makes no sense. Those machines need recalibrsting."
Pros: "It's so convenient to fly directly to Western Kentucky and not have to drive to and from the Nashville airport (over two hours drive away.)"
Cons: "Warning to those who haven't been there: food is limited to vending machines at the Paducah airport. It's a small airport, but I'm delighted it's still available. Nashville airport is over two hours drive away."
Cons: "All good"
Pros: "Everything went very well"
Cons: "No complaints"
Pros: "United canceled my flightl"
Cons: "United canceled my flightl"
Pros: "Quick hop to San Fran"
Cons: "Such a tiny plane! Carryons have to go in the hold. Any delay and you will miss your connection. Best is to check all luggage through and only bring an under seat bag on board."
Pros: "Short flight"
Cons: "Long taxi to terminal at LAX"
Pros: "United hires good people. Flight was comfortable and on-time."
Cons: "A small bag of small pretzel mix was tasty, but there used to be more."
Pros: "Quick and friendly service. No lines through TSA"
Pros: "No big incident, was offered a small bag of pretzels, complimentary."
Cons: "Seats have uncomfortably small spacing."
Pros: "Always a good fight, very short."
Cons: "Too many delays, nothing was offered. Nothing was given or comp; Food, water, bags, seat upgrades, not flying untied again"
Pros: "Crew worked hard and were terrific."
Pros: "We were very comfortable except for the fact that our flight was delayed so that we were on the plane longer than necessary since we boarded and then the pilot was informed of the delay."
Cons: "Sitting on the plane an extra 40 minutes. ( this did not delay our trip as we made our connecting flight)"
Pros: "Adequate work-around by an alert and helpful United Customer Service rep in LAX."
Cons: "We had to take this flight rather than a direct from LAX to SBA after missing our scheduled flight sitting on the tarmac for an HOUR waiting for our terminal to be vacated by an international flight with "mechanical problems." Four extra hours in transit!"
Cons: "Video screen did not work"
Pros: "On time flight"
Cons: "Lack of meal service"
Cons: "My flight from Santa Barbara to SFO was delayed, causing me to miss my connection. After sitting in the Santa Barbara airport until 11pm, I was rebooked and sent home."
Cons: "I spent 4 hours waiting for a connecting flight the scheduled wait was 45 min"
Cons: "The most unpleasant crew we have ever had in our flying lives. Rude, condescending, treating passengers as if we are not human. Lufthansa should carefully examine their customer treatment training."
Airlines flying from Santa Barbara to South Pacific have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Santa Barbara to South Pacific
Masks required on board, masks provided on flights from Santa Barbara to South Pacific
Social distancing seating
Middle seats unavailable to book on flights from Santa Barbara to South Pacific
Testing for antibodies, testing for symptoms for flights from Santa Barbara to South Pacific
Waiving of change fees. Search flexible flights from Santa Barbara to South Pacific