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Top 3 airlines serving from Santa Catarina to New York
Scores according to KAYAK customer reviews
Pros: "Aircraft condition, crew professionalism"
Cons: "Boarding process in Lima airport"
Pros: "In-flight entertainment is very good with a good selection of movies and TV shows."
Cons: "Flight was first delayed 1 hour then jumped to 3 more hours. Gate was constantly changing so we relaxed at a nearby gate. Never heard a boarding call. Then there's a security check right before you get on the plane so we have to throw away bottles of water that were bought in the terminal after passing initial security. Ridiculous!! How are we to keep hydrated on a 10 hour flight without being able to bring water on the plane?? The flight attendants should, at least, come around with cups of water. Service on LAN was excellent 10 years ago but has deteriorated when it changed to LATAM."
Pros: "crew, punctuality, comfort"
Cons: "no lounge. $20 coupon toward meal at mediocre airport restaurant does not cut it. very laborious boarding process very long wait for 'priority' baggage entertainment system not functional"
Pros: "the crew"
Cons: "seats are the worst I had in 40 years of flying. Very narrow, hard and uncomfortable seats. The leg space was fine, but the seats are terrible. I flew inside Peru with Latam and they were great. I doubt I will use Latam for another international flight."
Pros: "Airline misallocated multiple seats to multiple passengers causing great confusion and delay"
Cons: "I needed to change my flight because of a death in the family. To change my flight was more expensive than the initial ticket itself. That is ridiculous. You should not do that to people. There should be a $300 change fee and that's it. At most. The entertainment would be good if I could hear it - but I couldn't. The sound was terrible. Uncomfortable seats. Barely slept. Overal terrible experience. Also turn on the damn entertainment while we are waiting on the tarmac - why wait until we are in the air? Almost every other airline - all the good ones - Emirates, Lufthansa, and other quality airlines - will let you access the in flight entertainment as soon as you sit. But the change cost of the ticket was the most offensive thing. I feel robbed, in a time of tragedy."
Pros: "The food, entertainment, boarding and comfortable seating. The check in was great, they changed my flight and I flew direct. It wa really good."
Cons: "The crew was really rude to me"
Pros: "I flew back on a LAN plane and the experience was nothing short of what i expect from LAN. There isnt a single complaint. thank you."
Pros: "I left a scarf on the plain when we landed in NY. And a lamd team member, Kelly, went out of her way to get it back for me right at the airport, and I did!!!! So helpful and efficient and curtious!!! Thank you!!!"
Cons: "There was a 1hour delay leaving Chile, but they made up some time in the air."
Pros: "more space in coach section, between seats"
Cons: "less space for legs in seats."
Pros: "Great entertainment choices, the best airline food I've ever had, attentive service, lots of amenities, new and modern plane"
Pros: "I loved the whole trip"
Cons: "Everything was great! No complaints!!"
Cons: "The seats are a bit too close. A person next to me elbowed me the entire flight."
Pros: "Everything except for the middle seat"
Cons: "The middle seat"
Pros: "Plane was huge and comfortable. Lots of movies and shows to pick from. Crew friendly and considerate. Pillow and super comfy blanket. They offered dinner and breakfast on an overnight flight. Only ate egg and it was normal plane food. We landed 30 min early."
Pros: "Mad good"
Cons: "It was swell"
Cons: "Had to sit for 7.5 hours with no entertainment as TV did not work."
Pros: "-Entertainment in seat TVs was amazing. -Food was delicious -Tons of space and I was in the economy or regular seats. -Love the tinting windows! -Staff as always on LATAM in my recent experience was very good. Very cheerful and very caring and considerate. Must keep saying how good the staff was!"
Cons: "Long boarding time...however I realize this was a very large and full flight."
Cons: "Seat space,"
Pros: "were rescheduled for the flight Lima La2800. Scheduled departure 8.40a.m. Delay 2 hours - aircraft maintenance problem!? Still sitting in the plane in Lima."
Pros: "The attention was good. The air attendants were quite nice. For booking my meals I had a problem with the Call center and they left me waiting for 15 minutes until I had to hang. But then I contacted the Facebook page and I received an immediate response so everything was Ok."
Cons: "The plane on the first flight was quite old and the entertainment console was obsolete. The plane for the return flight was a new one, vey nice but the seats were hard and very uncomfortable."
Pros: "I flew business on the new airplane the Dreamliner. The experience was overall good. Very comfy plane. Slept like a baby. The food was the only bad thing I skipped both meals as it tasted like airplane food or frozen food out of a box."
Cons: "Boarding process was a mess. Not a smooth process at all."
Pros: "We were lucky enough to have a flight on a new plane. It was in good condition, clean, and had plenty of entertainment options. I was able to charge my phone and the meal was good. my favorite thing was that I was able to check a bag for free!!"
Pros: "Everything. The while team was friendly, from check in on the ground all the way into the air."
Cons: "The flight at first had a 3 HOUR delay do to a "mechanical breakdown". We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane. They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us. We ended up taking another flight until the following night!!"
Cons: "Company was not able to understand situation and did not offer solution. I lost my money"
Pros: "The best crew and aervice I have come across in many, many year. The aircraft was really nice and conforatable too."
Cons: "Everything on this flight was amazing, I dare say even perfect."
Cons: "Flight attendants not wiling to help!"
Pros: "Not much."
Pros: "The plane and crew were nice, the food was pretty good for airplane food, they give you wine with your food. Overall one of the better airplanes and quality trip for the prices as one can get"
Cons: "The same things you don't like about all other airplanes, boarding procedures, lines for the bathroom ect"
Pros: "Most of the crew was really nice. The plane was extremely new."
Cons: "One crew member jacked my blanket and gave it to a different passenger. Also, my originally assigned window seat was reserved for cabin crew, so I was moved to an aisle seat that was narrower than my previous seat due to its in-armrest tray table."
Pros: "The big windows of the plane and the black tinted glasses are great, the service was great and the food very tasty. The seats are a bit narrower than the other planes but they are comfortable"
Cons: "The seats are a bit narrow"
Pros: "Smooth flight"
Cons: "Worst customer service I have ever experienced!"
Pros: "Plane was nice, good entertainment, good onboard staff. Very cool looking interior plane, and service"
Cons: "HORRIBLE pre flight, and in airport staff. Incompetent, zero clue as to handle a delayed flight forced every passenger to hand over passports into communal plastic bags and took them for 2 hours somewhere in the airport unknown to us. I should never have to give up my passport into plastic bags/strangers EVER. They lost my customs paper, and then proceeded to accuse me of "selling it"--They took it after I passed through customs initially and if they put it back in passport after they threw them all in plastic bags- god knows where it is, or who's hands it was in who may have took it. They would not give us food vouchers, or water. They couldn't figure out how to get buses and hotel rooms for people- basic simple business skills-- add number of passengers going to hotel, calculate number of seats per bus and that will get you the number of buses needed--- they couldn't figure that out. I will call and give more detail, I promise."
Cons: "Friendly staff. Took great care of my grandma"
Pros: "The crew was very nice"
Cons: "We had an hour delay and 15 minutes since we land to go out of the pkain"
Pros: "Great flight to Peru from NYC on Latam. Comfortable, clean and service was great. I would fly again on this airline."
Cons: "Staff spoke limited English which was a bit of a surprise on a US flight."
Cons: "I paid for the baby basket service but the airline only gave me the adult seat on the basket row, regardless that I was travelling with my wife. Due to that I had to ask the crew to help me to find a passenger willing to change seat with my wife so that she could travel next to my baby boy"
Pros: "The food and entertainment"
Cons: "The seats were the smallest seats I've ever say in and I felt claustrophobic. Checking into this flight was a disaster and impossible. Tam would redirect me to Tam airlines and Lan would redirect me to Lan. The Lan customer service was unable to get into the Tam airlines flight so we emded up with the most awful chairs in the airline. I wish they would fix their website so checkin isn't as frustrating as it was for me. I understand the airlines merged but if each airline is unable to access eachothers flight then how exactly did you merge? ALSO when we got off the first flighy to connect in this one they gave us no explanation until 20min later to where we should commect to this flight. They MADE US WALK A 20min WALK TO ANOTHER TERMINAL WITH ALL OUR BAGS. It was awful. If your gonna need people to walk to another terminal the least you can do is supply a shuttle."
Pros: "Boarding was made extremely easy for the tired, seniors, and people with children."
Cons: "The crudeness of some of the Air Hostesses was appalling. The food was unpalatable and no tolerance for people who were lactose intolerant. Narrow aisles, so going to the dirty toilets needed ingenuity!"
Pros: "Everything except the cramped, smallish seating and the narrow cramped aisles."
Cons: "The cramped, small, tiny seats and the narrow cramped aisles."
Pros: "The attention and the entertaining of the flight"
Cons: "I didn't have a wi-fi access in the plane, it would have been amazing and great to comunicate with family and friends that my flight was little delayed due to air traffic. The last thing I didn't like was the super delayed luggage delivery, because I had no energy to wait an appalling 40 minutes after a long flight."
Pros: "crew and cleanliness"
Cons: "Uncomfortable spacing of seats on short flights a nightmare on long hauls. Have to assume the distance between seat and seatback ahead is now a safety issue should an emergency evac. be necessary. Had to argue over an imposed seat change despite holding a 2 hour old agent issued boarding pass. Gate agent plainly lied in claiming an equipment change was making it necessary. At start of trip (1/14), not allowed to board connection and suffered an additional 5hr. layover delay due to baggage transfer problem. No compensation of any type graciously offered for any of the inconveniences."
Pros: "A business class upgrade, lay flat bed, very comfortable. Overall wonderful, made me want to take this flight every time I travel to Chile for business."
Cons: "The flight attendants were not very attentive compared to other business class flights I've been on, especially Delta. Seemed a little rushed, felt as if I wasn't able to enjoy the business class amenities."
Pros: "The airline was very clean. The attendants were very nice. The food was excellent."
Cons: "Because I did not buy the ticket straight from Lan Airlines , Lan postpone my Fly too many days later. I had a meeting that I was supposed to go and I couldn't make it."
Pros: "We knew that this sector was operated by AA and we did not have high expectations. No complains, just ok"
Pros: "I loved to have a very good meal, a nice tv that worked after all, there was a blanket"
Cons: "I didn’t like the headphones, the line to the bathroom was always very long because there was only 1 bathroom to all the plane"
Cons: "The crew is rude and not helpful. Had the only seat that did not have a working tv and the crew did not care to fix it or move me while there was open seats on the plane."
Cons: "The flight was never listed on any airport screen and the gate was not provided on my boarding pass (this was after I couldn't get a digital boarding pass for no reason that was ever explained to me). Stressful and frustrating experience."
Pros: "Everything, it was punctual dispite the chaos México City Airport is, the food was awesome (first class) and we arrived sooner."
Cons: "This is not about Aeromexico. Migratory police is hard now, do not have connections inside the States or you would loose it"
Pros: "I loved the city of Puerto Vallarta,Mexico. I will encourage anyone interesting in visiting Puerto Vallarta to take Delta,or American Airlines"
Cons: "Aeromexico canceled my flight 5 hours before boarding on May 24th 2018. Then rebooked us two days later on May 26th 2018"
Cons: "Llegue temprano al mostrador me paso a Migracion sabiendo que mi pasaporte estaba roto y no pude viajar perdiendo mi vuelo si el me uniese dicho eso yo uniese tenido tiempo de ir a sacar pasaporte nuevo y poder viajar y me cobran otra maleta y no me regreso el dinero sabiendo que no viaje"
Pros: "At check in was given an emergency exit seat with leg room which was lovely since I'm tall."
Cons: "Cold ham and cheese on bread... Was cheap and gross. WiFi didn't work the whole flight. Insensitive flight attendants assume I'm with others as a family just because we were black. Not very friendly at all. Safety video makes it seem like everyone in Mexico/on their flights present as white. Should have more diverse actors. Get it together and be representative of the population you serve."
Cons: "We chose seats. Those seats were not ours when we flew. My daughter and I were put in middle seats in seperate rows in the back. Obviously Kayaks program is very faulty. It was my first booking with them and my Last."
Pros: "I like the entertainment choices and the blanket."
Cons: "Food could be better."
Cons: "The flight was overbooked but they dint say anything not to be responsible so they were telling passengers that the plane was overweight"
Cons: "I have my reservation and payment Aeromexico didn’t care they put me on a stand by list as they overbooked the flight but these time instead of them telling you that it was overbooked their pretext was the weight of the plane"
Pros: "The in flight crew was kind and helpful"
Cons: "The gate agent in New York was terrible. We didn’t get a drinks round on the way from Mexico City to New York."
Pros: "I will definitely fly with Aeromexico in the future. Great crew and amenities."
Pros: "Coming back was okay, fly attendants were nice everything was good. thank you."
Cons: "Going to Mexico, I ask for a glass of water and the fly attendant ignored me and she did not come back. I know she heard me, she gave a drink to the other passenger"
Pros: "I enjoyed the hot dinner with red wine."
Pros: "Every thing but the entertainment is not working"
Cons: "Entertainment part"
Pros: "The service was good"
Cons: "Maybe my seat"
Pros: "Flight attendant Antonio was great! Friendly, funny and kind."
Cons: "The food was pretty terrible. I'm certain the yogurt we were given was spoiled. The plane also suffered from broken flaps, which meant we went in for a "high speed landing." Not ideal. Shouldn't these things be fixed before an international flight?"
Cons: "The airline"
Cons: "Boarding was very delayed. The flight was very delayed. There was never an explanation or acknowledgememt, of the delay and it seemed no effort to make up the delay while in the air. As a result, a great number of us missed our connections to Boston. Poor effort by AeroMexico and Delta"
Cons: "NOTHING Ok...."
Pros: "In general the service was good!"
Cons: "In México city needs to be better organized the people from Aeromexico who attende the customers!"
Cons: "Big delay"
Pros: "Aeromexico stole my money and never let me board a flight. My initial flight was cancelled due to mechanical issues after a 3 hour delay in the airport. At this point it was 3AM and all passengers were told to call Aeromexico's support number to re-book their flights. Aeromexico staff does not speak English well and when I asked them to speak slower I was cursed at and hung up on. I finally called again and was given 2 options: agree to a flight that would DESTROY my vacation or get a refund. Scared and exhausted, I told them I didn't understand, and the flight didn't work, and guess what, they re-booked me anyway, and said that since I was re-booked any change to my ticket would entitles them to my entire $1,100 fare. Aeromexico is a criminal enterprise. Never book with them! Kayak, you should cut all ties with this airline!"
Cons: "Seats felt very small"
Pros: "The seats were extremely comfortable. They provided free entertainment."
Cons: "Everything was fine and our luggage went straight Through to New York."
Pros: "Aeromexico is the worst airline ever!!! I will never fly with this airline ever again! They made me pay another flight to get back home because of a mistake from one of their staff!! They are so incompetent and they take advantage of the fact that we have to go home..... so disappointed!!"
Pros: "On time. Comfortable. Curtious."
Cons: "No pillows and blankets provided on flight. Flight was extremely cold. No option to book seats upon booking flight."
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "The comfort of the flight was outstanding. Spacious, nice temperature, and good movie selections."
Cons: "The boarding process wasn't the greatest. They only had 2 or 3 kiosks available for bag check-ins but they had 3 international flights all around the same time. The line was ridiculous."
Pros: "Great flight, comfortable"
Pros: "I enjoyed that my kids had a great movie selection and food."
Cons: "I absolutely found it ridiculous how they board the plane. They did it both times coming and going. They didn't call anyone by zone they just allowed anyone to board at any time so I was in row 9 and people in row 20 boarded before me. What sense did that make."
Pros: "the only good service is the way the crew treats you"
Cons: "All the flights in on the round trip were delay. on the first flight going to my destination, the airline switch gates twice. the seat on the plane were uncomfortable. had to get back massage once i got home. on my way back to new york. A 80 minute layover in mexico city turn into a 230 min layover."
Pros: "Our flight was delayed but we got to our destination early. Lots of turbulance but the pilot flew in such a way that you barely felt it."
Cons: "Took 2 hours for the bags from our plane to get to the belt. Landed at 10:30pm and didnt get our luggage until about 12:45. There was 2 planes that landed right after us and all their baggage was on the belt within 10 minute!"
Cons: "We were stuck for appx 2 hours on the tarmac before deplaning. Then the baggage took another 2 hours to start unloading after our flight waited with no notice as to what was happening with our belongings."
Pros: "Aeromexico sucks"
Cons: "Flight information for our connecting flight at Mexico City was ridiculous. Almost missed flight to NYC due to no display of: departure time, which section of Terminal 2 to be in, gate number displayed on departure screen. We were also mis-directed by Aeromexico employees MULTIPLE TIMES WE ASKED that we were in the "right place" when our actual flight was in a DIFFERENT section of the terminal. NO INFORMATION about gate # was displayed in the section we were in. HOW CAN THAT BE WHEN WE WERE IN THE SAME TERMINAL?!!!! No markings noting which area (M? S?) in the terminal. Flight crew not very friendly. Very brusque manners."
Pros: "Comfortable seats, good service, convenient schedule, personal entertainment available"
Cons: "A broader selection of new movies releases would be great"
Pros: "Great service from Aeromexico staff, & good food Tech friendly (charging station for phone/tablet) tvs. Comfy Seats"
Cons: "The only complaint I have about Aeromexico is the overlay. The time you have to spend waiting for your connection flight is a little to much. Otherwise my trip was great"
Pros: "I liked it because the fly was on time"
Cons: "The part I didn't like was that my fly had a connection in Monterrey Mex. and I had to wait for about 11 hrs on my fly from Monterrey to my destination ( Mexico City)"
Pros: "Overall the service was nice. It's a shame that the negative had to detract so severely from what was an otherwise nice trip."
Cons: "I'd been warned that Aeromexico is notorious for baggage weight overages. When returning to JFK from Mexico City, I was lucky with my checked bag, but when boarding the flight, an employee had me put my carry-on, my purse, the heavy wool coat I had removed during security, along with a 1.5L bottle of water and other items I'd purchased in the terminal, on a scale, then declared my carry-ons were 4 kilos over the airline's allowance. I then had to head down the terminal to a customer service desk to pay ~$60USD so I'd be allowed to board and not miss my flight. I was the last person on-board. They didn't do this at JFK on my 1st leg of the trip, as I suspect they know they'd never get away with this in the States. I spoke to employees aboard the flight, then at JFK upon arrival, and also on the phone. No luck yet regarding a refund for highway robbery."
Cons: "The JFK airport has no connection between terminal 1 where the domestic flight arrives with terminal 4 where the international flight zone is. I had to take a train from terminal 1 to 3 and then go outside the airport, walk on the street for 3 blocks and get into the airport again. Once inside terminal 4 nobody could help us (we were 20 people doing the same connection) and we went from one person to other asking what to do next and nobody knew. We were so afraid of losing our flight. Finally one police person helped us and we had to pass check point again when we had to take our shoes and be scanned again. Then we had to run because the plane was leaving. This was the worst traveling experience in my whole life. I tweet about it and I had no response."
Pros: "Quiet engines and tinted controlled windows"
Pros: "Clean and modern cabin. There seemed to be more leg room than on other aircraft, maybe due to the fact that the seats were not as bulky. Flight crew very nice and professional. On time departure and arrival."
Cons: "I was annoyed that I could not check in online or at the check in kiosk at the airport terminal. My family and I travel with carry on luggage only, but we still had to wait on a long check in line to get boarding passes even though we were not checking any luggage."
Cons: "The airline needs to board and deboard by group number."
Cons: "on time departure"
Cons: "They canceled the flight"
Pros: "Gates, delays, changes"
Cons: "Boarding was a mess. No opportunity for priority boarding. Flight crew no help. Just another hum drum experience."
Pros: "Friendly staff"
Cons: "Rickity old plane. Needs updates badly. No drink service options. Cash only bar? Hello, this is the 21st century calling the 20th... You can have your plane and payment methods beck."
Pros: "I was just happy to get a flight out early the next morning when my Thursday afternoon flight was cancelled."
Cons: "I ended up in a middle seat due to having to be rescheduled, but it was still comfortable."
Pros: "Also quick and painless flight"
Cons: "Flight attendants where kind of rude."
Cons: "I paid extra money to sit in the front of the plane due to traveling with my dog... when I looked at my boarding pass I realized I was sitting in the last row of the plane ... the cabin was booked and they could not move my seat! Really upsetting and frustrating!"
Pros: "Boarding staff helped in rearranging seats on request"
Cons: "No snacks provided only beverages supplied"
Pros: "On time departure/early arrival"
Cons: "Boarding g process a bit chaotic"
Cons: "The crew was late arriving to the gate which delayed boarding and then the plane had an electrical problem that could not be quickly fixed so had to deplane, go to another gate and board another plane. We were an hour and a half late leaving."
Cons: "No gluten free snacks"
Pros: "That we didn't crash."
Cons: "We couldn't go to the bathroom. That's right, you read that right, the bathroom on the plane was broken. Also, we left ATL 30min late."
Pros: "Allthough is was I bird strike, y'all handled the delay good."
Pros: "The female flight attendant attempted to fill the shortcoming of her coworker"
Cons: "Condescending attitude towards bodies on the flight from the male flight attendant"
Cons: "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
Pros: "I like that the crew was professional and courteous."
Cons: "That I was there and hour before my flight and my seat was given up. I didn't like that people are allowed to retract all the way making my flight uncomfortable."
Cons: "Once again the boarding process was a mess. No clear directions given on when groups should board so everyone from every group bombarded the gate. This slowed down finding overhead bin space and getting seated for everybody. Delayed everything when there was such an easy solution."
Pros: "The gate crew in Roanoke were professional and helpful. The next day's flight was on time and uneventful."
Cons: "The flight attendant was unfriendly at boarding. He did not say or play any pre-flight safety announcements. We were told the flight might have to refuel in Richmond due to major weather delays in LGA. When we were landing they said they expected a refuel and a quick turnaround in Richmond. On the plane after landing, I learned via my phone's internet the flight was cancelled. They never announced it on the plane. At the final moment before we disembarked, the crew told us to be sure to take our belongings. When we landed, Flightaware showed delays of 45 minutes at LGA. AA never took responsibility for the problem though the gate crew mentioned they canceled the flight because the crew was going to be over their maximum hours. AA really couldn't plan to allow for up to an hour delay? I feel disrespected and even deceived. Although it was clear that flight attendant really needed to get off that plane. At the gate, we were told there were no available flights to NYC and were stranded overnight in Richmond. AA did offer a hotel pretending it was a courtesy since they claimed the problem was weather related and not theirs. We chose to stay with relatives and were told AA could only provide transportation from the airport which we did not need. We often have problems and cancellations on this route from when it was branded a US Air route to the present, but this was egregious."
Pros: "Nothing. Was a lot of waited, the people were mad rough."
Cons: "We had a cup of water and a cookie for a 3 hours flight. The captain put gas at the airport with us in the plane. we waited in the plane almost 3 hour because of a storm."
Pros: "Efficiency and price"
Pros: "Very professional and friendly."
Pros: "Volare con American"
Cons: "No snacks offered! No alcohol drinks offered!"
Pros: "Smooth flight"
Pros: "Empty plane."
Cons: "Cold plane."
Cons: "No dislikes"
Pros: "The seats were quite big and comfortable in economy"
Cons: "Flight cancelled, and email came through to let us know only 20 minutes before boarding. We weren't rebooked on a new flight, we had to call and wait an hour to finally speak to a representative to help rebook us. No flights available for 24 hours, no help finding overnight lodging, new clothes bc checked luggage was lost, $$ for taxis, meals, etc"
Pros: "Kiosk said see gate agent for seat assignment. 20 minutes later they put me in first class. I never asked for it. I'll take it. Thank you."
Cons: "Need TVs in every chair like JetBlue"
Pros: "Landing was not smooth"
Cons: "Crew was polite"
Cons: "The flight was super late."
Pros: "Respesv your promise for the bording time"
Cons: "When the crew bothering me"
Pros: "Being able to have my own individual entertainment. Staff handled the situation at hand with dealing with everyone's frustration pretty well."
Cons: "That we had to wait for a pilot to show up for the original pilot fidnt show up for work. Then had to deboard just to get back on 15 minutes later as too many people wanted to get off, which delayed take off."
Cons: "No refreshments"
Cons: "I found out that my original flight (Wilmington to NY) was canceled 5 hours before it was scheduled to leave. I was rebooked on an earlier flight to Charlotte, which I could do because I had coincidently finished packing early and lived close to the airport. At the airport, my new flight was delayed, which could have caused me to miss my connecting flight to Boston and be stuck at the Charlotte airport overnight. I was then rebooked on a flight that was leaving to NY, with a connecting flight to Boston at 7."
Cons: "Always a problem with these guys"
Pros: "Prompt boarding, checked our carryons for free"
Cons: "Air up too high like a refrigerator"
Cons: "Delays are always bad point"
Pros: "Fast entry... Great crew"
Pros: "I made it to NY somehow"
Cons: "Everything. I have 2 roller bags I carry on to every flight I have ever taken and they charged me $25 per bag to check because it was a "snug" fit into their dimension box. Also gave no snacks and only half can refreshments, no entertainment."
Pros: "The crew was very friendly."
Cons: "It was freezing cold on the plane. There was no way to control the amount of air blowing on me."
Cons: "Horrible they transfer my bag to a different airport"
Pros: "Customer service was great"
Cons: "The landing to New York was very scary,"
Pros: "Not a thing"
Cons: "Cancelled flight no rooms accommodation ect...the worst flight ever taken."
Cons: "There's no room for non skinny people. It was awful"
Cons: "This flight was also delayed, was suppose to be in NY at 6pm but didn't get there till 9pm"
Pros: "Absolutely nothing"
Cons: "The service is horrible overall horrible, will never travel with American Airlines"
Pros: "staff was friendly and helpful."
Cons: "The flight cansel"
Pros: "Everything was great until I arrived in New York LGA. The staff at Atlanta's airport were great from the curbside checkin agents to the wheelchair attendant and gate agents so that they 45 minute delay due to air traffic in New York was hardly noticeable. The flight attendants were pleasant and friendly and the food was delicious. We actually arrived ahead of our adjusted ETA, after a very smooth flight."
Cons: "Upon arrival in New York, the 3 of us who needed wheelchair assistance waited and waited for them to come. Finally, the gate agents rounded up some wheelchairs that were sitting around nearby just to get us off the plane and to the gate area. After waiting about 15 minutes, while hearing the gate agents being told repeatedly by the wheelchair dispatcher on the radios that they were coming and were passing through security, 2 female attendants finally arrived and they took the two elderly ladies and off they went, leaving me there waiting. I continued to wait, and wait, and wait for ANOTHER 25 MINUTES, total of 40 minutes after arrival at the gate. The same dispatcher lady continued to say that my attendant was on the way, passing through security for the entire 25 minutes. He asked me to change wheelchairs because he liked his better. He didn't offer to take my laptop bag and put it behind. He took off down the concourse before my feet were even on the footrests, with me holding my legs out in front of me because the footrests were up. After 20 or 30 feet, I got him to stop and let me get my feet down. I told him our luggage was supposed to be at carousel E, so he took me to "A". He asked me if any of the bags there were mine, and I said, "Why would they be here? I told you we were on Carousel E!" So then he wheeled me to Carousel E, and since it had now been almost an hour, it was empty. He asked an attendant where my bag would be, and was told to check at the office, which was back over by Carousel A. Upon finally checking with the personnel in the office, he came out rolling my bags and stood them by me for me to deal with while he just pushed the wheelchair. I had told him I was taking Uber, so he deposited me curbside near the taxi stand, which was not anywhere near where Uber could pick me up and was gone. FINALLY, after arriving earlier than expected at 3:25, at 4:43 I was finally picked up by Uber to go on home. What a nightmare! I thought the wheelchairs were supposed to be waiting upon arrival????"