$306 Find Cheap Flights from Santa Cruz de la Sierra to Cartagena - Compare and Save

LATAM’s crews are fine, but God help you if you need any customer service. Their app and website never work, with error after error. Trying to solve anything over the phone is painful, and lastly, the boarding pass LATAM gave me to board the flight with Delta was invalid and I had to purchase an emergency one-way ticket at the last minute to get home.

Really bad experience – delayed for 6 hours without any notice, no food or drinks provided, and stuck in the horrible Cartagena airport.

Boarding was done by woman who insisted on strict standing in line policy; food was ok; entertainment minimal

On time. At least they offer a drink and a small snack. Plane was clean

Airline lost my luggage and after 20 days it has not been returned nor refunded any money.

It was confusing because I got a notification that my gate was changed when in reality it wasn’t

Not very good, they nickel & dime you for better seats & pay extra for the checking in bag, bad service all the way around

It was ok for the most part, it is missing something

Awful, horrible customer service. Flight got delayed and had to spend y the night in Bogota as a result. Very poor

Hostile flight attendants. Second flight with Jose so much better. Arrived 1/2 hour early. Thanks.

The seats we had, did not recline and there was very little cushion. There was no entertainment module in the seat.

We do not like to board by shuttle then off the tarmac

A flawless trip, great experience. Keep up the good work!

The airline did not allow enough time for the Columbia checkpoint

Overall, the flight went well and the service was good. However, there was a very frightening moment during landing in Bogotá. Just as the plane was about to touch down, it suddenly went back up into the air. The aircraft was not descending straight and seemed to move left and right, which made the situation feel unstable. This was quite scary. After going back up, the plane circled for about 15 minutes before attempting to land again. Although I understand that safety always comes first and situations like this can happen, it was still a shocking experience for passengers.

Seating was tight. Seats don't recline. Initial flight was cancelled. Lost two days of vacation.

only a bag of chips and a bottle of water in business class was served

The usb plugs for charging your phone didn’t work, the seats were coarse and hard. Not very comfortable. No inflight WiFi

Boarding, crew and food. Seats are too small Love Avianca

Horrible. They canceled several flights and kept pushing us to different flights. We were 12 hours in the airport with no compensation and not even a single apology.