Find cheap flights from Santa Cruz de la Sierra to Massachusetts

Pros: "Great customer service"
Cons: "Great flight"

Pros: "Kind"

Pros: "Good service from the crew /flight attendance"
Cons: "food"

Pros: "Had a row upgrade"
Cons: "Ground personnel at IAH should handle luggage misplaced better. Had to wait 90 minutes for luggage to appear, since no one was able to explain why it never came out on the carrousel."

Pros: "I didn’t have to make long line, they have a pre checked line and it’s faster."
Cons: "When I asked counter personnel for better sitting and responded that there wasn’t , when in fact there were more than 10 seats better than mine."

Cons: "It was a great flight, on time and the crew cabin attention so well"

Cons: "This is a really great flight, an airplane with a little more leg room would have been nice, but overall was excellent!"

Pros: "service, great plane, always on time. With Avianca you cannot go wrong"

Pros: "Friendly crew"
Cons: "Sad food"

Pros: "Onboard service"

Cons: "Flight cancelled"

Pros: "The crew,workers seemed to try to get people accommodated The straight flight to my destination"
Cons: "My seat was broken, which wasn’t my seat but moved there because I was accommodating to other people with companions that decided to seat where ever they liked but their own seats. The flight attendant asked me to move so I did. I didn’t like that we boarded late with no explanation as to why When they started boarding us , it was chaotic"

Cons: "They lost my luggage"

Pros: "Excelente"

Cons: "Avianca moved our flight from a mid-morning flight to 2:30 am, then 1:45 am, then the night before at 10:30 pm. We canceled the flight after the first change 4 months ago and still haven’t received our refund. Multiple calls and still getting nowhere."

Pros: "Non stop fly from el salvador to boston"
Cons: "Friendly staff, 4h50m fly from El Salvador to Boston, fly on time, planes clean and plenty room, Kudos Avianca. Excellent food and service. I will definitely recommend Avianca."

Pros: "Flight conexión departed on time"
Cons: "Did not have any help for conecting flight despite late departure from Lima"

Cons: "Due to endless delays, poor and irresponsible customer service and communications to us and straight up lying by the crew, we missed our flight and had to fight to get back on one the same day."

Pros: "Service was perfect, flight on time, will use Avianca anytime."

Cons: "Plane had to wait for more than an hour after landing in a taxiway before reaching a parking area."

Pros: "Food service"
Cons: "Departure from Bogota with 2 hours delay"

Cons: "No food"

Pros: "I don’t like surprise on a booking if I book business it shot be all flights not some of them be careful when you book with kayak there is hidden flight combination so the price looks better"

Pros: "Avianca people always with a smile"
Cons: "none"

Pros: "friendly crew"
Cons: "long layover"

Pros: "I liked everything about the flight but the rudeness of the first class flight attendant"
Cons: "I was traveling in coach with my 3 yo daughter. She had to go to the bathroom and I didn't want an accident to happen. The bathroom in coach had a long line of people waiting and the bathroom in first was empty. I thought it was ok to bring my little one to the empty bathroom so I went. The flight attendant pretty much humiliated me for asking. She could have just asked the flight attendants on coach to help me get my daughter to skip the line in coach if it's such a big sin to use the empty bathrooms in first class when you have a little person with you."

Cons: "Waiting time in the aeropuertos....de Buenos Aires to Cúcuta late 18 hours!!!! In flight it does not reach half of that time!!!! The small seat and no much inclination!!!"

Pros: "Avianca need to training more the flight crew, was so bad experience this flight. The crew most the time stay on back, talk. Laugh... Was no good"

Pros: "Fácil check in, diligente recibo de maleta, vuelo puntual, muy buen servicio en el avión y oferta de entretenimiento"

Pros: "The Airline is cancel my flight I had to stay for four nights because of cancellations had to spend money and when I arrived to my flight they promised me as a courtesy of consolation to upgrade to first class and it’s never happened I’m very very disappointed I’m never going to recommend Avianca to nobody matter fact I’m about to go to small claim to claim my ticket back"
Cons: "All The promises and handling that they never went through I was missing work aggravated and spending money that I didn’t need"

Cons: "there were huge delays of Avianca. There were 4-5 flights delayed. No any information available. nobody said anything, no info. Eventually you got on board of the plane. It got off the dock, and stood quietly in a side for another 30 min. No info, no nothing. I had a bad experience with Avianca, they don't care about. They may have their internal problems, but then don't charge the people this much for awful service"

Pros: "Everything"

Cons: "Nada"

Pros: "The flight was ok"
Cons: "The cancelation"

Pros: "The service during the flight"
Cons: "The servicie before the flight"

Cons: "We were denied boarding because the flight was overbooked, and rerouted on a red eye with our two children, ages three and five months. Terrible travel experience, not repeating any aspect of it."

Pros: "Quick boarding, friendly crew, good airplane, and flight on time, which allowed us to make a very short connection ( less than an hour between flights)."
Cons: "Seats recline very little, food options limited, and flavour of food was not very good."

Pros: "Great food, super comfy, nice crew"

Cons: "El vuelo tardó demasiado en espera y salió en atraso"

Pros: "The plane has updated with modern technology allowing for everyone to have entertainment"
Cons: "I didn't like the fact that it was confusing for international connections. There should be more signs or guidents to allow better connections"

Pros: "The customer service was great..."

Pros: "The check in process, plane and quick scheduled connection flight"

Pros: "Good service"

Cons: "Flight was delayed."

Pros: "The movie selection, crew very profesional, bathroom was always clean, everything move fast and on yime"

Pros: "movie"

Pros: "My seat."
Cons: "Our flight was an hour late taking off and no explanation was given as many of the passengers kept asking what was the problem. The flight attendants need to work on their attitudes and responsibilities. The flight was predominantly Brazilian passengers but the Avianca crew showed displeasure when asked questions in Portuguese by many different customers such as a beverage (one attendant told an older gentleman near me that a tray of drinks was available at the back of the plane and to go an get some if he like. Rude!!) It was just a very disagreeable experience flying on Avianca"

Pros: "Nothing"
Cons: "Canceled our tickets. Staff was slow and rude. Waiting from 3:30am to 7am with 2 young kids to get a resolution to the problem."

Pros: "Only airline I fly when traveling to Central America and it never lets me down! One of the only good airlines left out there!"

Pros: "yes good"

Pros: "Crew was great. Food was acceptable. Really comfortable flight."
Cons: "Entertainment could have been better. Tvs per seat to wAtch movies what we want"

Cons: "No Wifi available!"

Cons: "There was additional security screening at the gate (terminal 1 gate 111). We were not allowed to bring the bottled water we had just purchased into the gate area. My wife became quite dehydrated and had to leave and then re-screen in the security checkpoint because she was so dehydrated. We were not informed of this additional security screening prior to arriving at this gate. I wish we were informed ahead of time and/or there was some water provided in the secure gate area."

Pros: "Airplane"
Cons: "Maybe another round of jrinks"

Pros: "Timing of the flights was great!"
Cons: "Entertainment!! No individual TV, no Wifi, no outlet to charge our phones. The common TV (for every 4 rows) played something for 4hrs. And then nothing for the 4 hours left! Was bored to death!"

Cons: "Old plane. No USB port. One movie for all passengers then went to tv episodes of Friends"

Pros: "Amezing service"
Cons: "Great airline. Amazing service."

Pros: "Very nice crew especially when I got sick. Entertainment was also good."
Cons: "The boarding process was terrible. There should have been ac, easy access to water and a bathroom once through gate security. Also out of our group of five, three of us were moved up to business class. It was nice that they got that but it would’ve been more fair if the whole group could have also."

Pros: "Everything"
Cons: "Nothing"

Pros: "On time , the crews"
Cons: "The food , and videos , individuals screen"

Pros: "Nice entertainment equipment and selection."

Pros: "Attention"
Cons: "Oficer"

Pros: "Not a crowded flight so we were able to space out"
Cons: "Food was horrible. I found hair in my pasta"

Cons: "3 hour delay turned into four because of incompetent boarding. 15 minutes at gate to dock plane"

Pros: "COPA offers excellent service! Their newer aircrafts have individualized monitors on each head rest for added control of what one wishes to view. Clean and spacious aircraft. Nice crew and bountiful beverage/ meal service. Fair luggage allowance and flight options will keep us coming! Keep it up!"
Cons: "Panamanian TSA has a second checkpoint at each gate. This means you get the general check we are all used to, but at the gate there's a second patdown and x-ray where liquids purchased inside the terminal are discarded or you have to exit the gate area to drink it! People had to give up their sealed, duty free bags and we had to give up our cans of soda we had just purchased. Fuller disclosure- in Spanish and English- should be given to patrons at stores and BEFORE entering the gate to avoid displeasure. We know drug traffickers are slick, but innocent people don't appreciate the inconvenience. My son's blunt tip, plastic, safety scissors were also taken at this airport because of the thin "blade" affixed to the plastic, but it left the USA in his school pencil case without any issues on our way there."

Pros: "Crew was friendly and attentive."
Cons: "We had the last seats in the plane, were served the last, and no offer was made to move us to open seats further up. Multiple people stood in the aisle to use the restrooms (6-7) which meant they were in our faces (I thought the US limited how many people can stand in line on a plane post 9/11); people also got up and did not pay attention to seat belt signs throughout the flight and the crew did nothing. The film was the same one shown Southbound, not as listed in magazine. We were late taking off and late landing (the latter beyond the captain's control, don't know about why we were late to take off)."

Cons: "De vuelta hubo sobre venta de pasajes (18) en mi vuelo que causo incertidumbre"

Pros: "Easy connection, easy inspection and punctuality."
Cons: "FOOD!!! Options very limited and preparation very poor."

Cons: "I was quite disappointed once again that I was never informed that in order to have a vegetarian meal it had to be ordered ahead of time and the only meal options both were meat. So I was served a single roll and a salad aka (one slice of cucumber and about 3 fork fulls of lettuce) but hey that's better than getting nothing on the 1st dlight. Also I was given an exit seat and was literally the first person in line that morning to check in but when I boarded I was told I had to move my seat because I didn't speak spanish... So why assign me the seat in the first place. Also flight was delayed about an hour and a half NOT due to weather conditions."

Pros: "2 checked bags for free! Free alcoholic beverage. Other airlines nickel and dime you, Copa is great. Best prices, great service."
Cons: "Nothing"

Cons: "Need to eat better TV set"

Pros: "People are very friendly"
Cons: "The food is not very good at all, especially for breakfast and snacks. Also, the seats and entertainment are on the older side, therefore not very comfortable (but not uncomfortable) and not easy to watch/enjoy."

Pros: "Service, leg room"
Cons: "Wish there were personal TVs"

Pros: "Crew was pleasant"
Cons: "Online check in didn't work for selecting seats Was not allowed to carry any water on (even though I had food poisoning) No seat tv screens for entertainment Flight was late by an hour- no mention of this through announcements 6 hour flight- only 1 time did we get service Missing panel in plane and so we saw the insulation and wiring on the wall next to our seats"

Pros: "Nada"
Cons: "Copa placed passangers in scattered seats even if they were together, we had to talk to other passangers to switch spots. The crew was unhelpful most of the time. Boarding was totally disorganized, it reminded me of a persian market trying to go though a single door, all at once. Security bands to form lines were obviously unavailable. The whole experience was like riding an old bus with no technology, and it’s entertainment was along these lines."

Pros: "The entertainment system was the best I’ve seen, with the largest screen and with USB ports and the media content was the latest."
Cons: "The boarding process was very disorganized without clear signage."

Pros: "Service of blankets."
Cons: "Not friendly and organized before the flight."

Pros: "Crew and staff were very helpful and nice."
Cons: "Plane could be cleaner."

Pros: "speed of baggage return"
Cons: "cramped seating"

Pros: "Everything"
Cons: "Everything qas good"

Pros: "Copa es una excelente aerolinea, la atención muy pront, un viaje tranquilo seguro y puntual muy feliz y agradecida con todos ustedes son un buen equipo de trabajo."

Cons: "Baggage claim.. Slowest I've seen in years.. Horribly slow add an extra hour to your trip. I usually don't write about this but it had to be said. Very inefficient not sure what happened."

Pros: "Staff was great and very respectful."
Cons: "The unexpected layover was unfortunate, the delay then after that due to equipment malfunction was then more annoying because I was just eager to get home."

Pros: "Left on time and arrived on time"
Cons: "Very crowded. Woke everyone up to serve breakfast"

Pros: "Got us home on time, safely and relatively cost effective. The crew was very friendly and professional."
Cons: "Seats were small and the flight was crowded and full of crying kids. The airplane was pretty warm which wasn't something I've ever experienced in flight and got quite uncomfortable. At any given time there was a line of 5+ for the bathroom and there was no non-meat meal option so from our 7 am flight through our connecting flight home we had nothing to eat."

Pros: "On-time departure and arrival Friendly and accommodating staff"
Cons: "Old plane. No charging USB connectors"

Pros: "Beer for husband was free. Blankets provided. Full security check required twice, at main entry and at gate."
Cons: "Slightly scary landing under windy conditions at BOS-- came in fast and braked very hard. Copa pilots are new to Logan runways, which also happen to be under re-construction this year."

Pros: "Excelente communication from the front cabin to passengers"
Cons: "Clean restroom"

Cons: "I did not care for the fact that they set up a checkpoint after I made my connecting flight then made me recheck through security at which point they tried to confiscate our very expensive duty free purchase that was in a sealed duty free bag! Only when I demanded a manager did they stop trying to confiscate it. At which point they made me check my carry on luggage! I find this very suspicious since I also discovered that someone tried to access the inside of my luggage at Panama City on the initial flight! Your crew on the ground and in the terminals in Panama City are running scams! Beware! Very disturbed by this and plan on sharing this on social media as a beware to copa travelers going through or to Panama City! Literally set up check point at ramp to plan confiscating stuff bough in the terminal after already going through security!"

Pros: "Everything"
Cons: "Nothing everything was good"

Pros: "great service"

Pros: "Left on time"
Cons: "Food was awful, offered "rice or pasta" chose rice without knowing it had red meat and the other had chicken. Meat was hard and horrible to chew, asked for a different tray for my husband and I and we were told "only if there are some left". About 50 min later, the attendant showed up with two trays when they were starting to pick up old trays. Entertainment was ok.. Played lion on small overhead screens After over 1h at passport control, our luggage wasn't there, they sent a few suitcases and told us that was it but then They made us wait like 15 more min for our suitcases... Bad experience"

Pros: "Everyone was awesome great service"

Pros: "on time..."

Pros: "The crew is very nice. The flights were on time. Direct flights from Panama to Brasilia- Brazil. There was enough room for carry ons. Free alcooholic drinks."
Cons: "The airport crew spoke Spanish to me, even after seeing my Brazilian passport. I understand Spanish, but their gate and check-in crew should be trained to speak English to avoid confusion with non Spanish speaking passengers. The seats are hard and I never got a pillow. One movie option and long time with nothing playing on tv."

Pros: "The boarding process was efficient. The food was warm."
Cons: "-I didn't received a web check access email. -my bag is currently missing, I was frustrated because I wait a long time (over 1 hour) to get a claim form completed."

Pros: "Service was good everything except the entertainment system"
Cons: "No entertaiment system"

Cons: "Two bathrooms for 200 people. Front bathroom reserved for 6 1st class passengers?! Boarded and had to de-plan because the captain wasn't ready. Delayed 1.5 hours, then made us go through security check again because their staff didn't secure the gate when we de-planed."

Pros: "Nothing at all"
Cons: "Read comments from first flights it will tell all .... I had a 5 hour delay"

Pros: "professional service from employees..."
Cons: "A snack / water :)"

Cons: "They don't come around with drinks very often on LATAM. We bought our startup supply at the airport. First drink round was two hours into the flight."

Pros: "The crew were good."
Cons: "I wanted to change the returning day, but the charge was too much. More consideration for the client."

Pros: "the most important thing for me is to arrive on time. Everything else is secondary.me"
Cons: "music selection was not good. The crew has to try to wake you to offer you food instead of bypassing you in your eyes are shut. I never got a meal either way."

Cons: "Quick, easy, no problem."

Pros: "Crew was good"
Cons: "Seat not comfortable"

Cons: "El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda."

Pros: "Good seat space, comfortable, on time arrival"
Cons: "The food was ok, not great. The plane was Very cold!!!"

Pros: "Very pleasant and professional crew."

Pros: "When we arrived at airport to check in there was no internet and only people who had checked in much earlier on their phones could go to the boarding area. A large number of people had to wait for "somebody" to write (!) boarding passes. All of this was quite a mess and took a long time."
Cons: "Communication was lacking..."

Cons: "´"

Cons: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."

Cons: "I traveled with LATAM from USA to Lima however from Lim to Cusco was terrible. I was told st check in that there were no more seats left on the flight. I was told it’s legal for them to sell more tickets than seats and there is nothing they could do but place me in the next available in flight ~4hrs"

Pros: "nothing, it was awful"
Cons: "4 hour delay for no reason, no vouchers for food or anything."

Pros: "We were able to get to our destination safely without incident. Plenty of space for overhead baggage."
Cons: "The boarding process was confusing, no announcements in English, so we didn’t understand what was happening. Land crew was great, but the flight crew passed over us for drinks, never came to pickup any trash. Seats were terrible, very uncomfortable for a 3.5 hour flight. Flight delayed 30 min. too."

Cons: "The American Airlines flight was delayed by 1hr. When landing in SFO we waited on the strip for 20mins to get to our gate."

Pros: "Normal"
Cons: "Better food"

Cons: "After getting off the shuttle to board the plane via stairs, men at the bottom and top of the stairs both stopped everyone and refused anyone to board. We were stuck on the tarmac for around 2-3 minutes. No entertainment options during the flight. No free food. Only water."

Pros: "Business class is nice and comfortable with LATAM"
Cons: "More choices for the mains would be great"

Pros: "Comfortable"

Pros: "Confortable seats, flight on time"
Cons: "The flight attendant kept talking all night with two passengers. I could hear them even with ear plugs. When I finally was able to sleep, she didnt wake me up for breakfast even when I especifically asked to be awakened. And than replied that she wasnt able to wake me. Awful service for executive."

Pros: "Nothing"
Cons: "In the boarding process one employee very rudemy told me that the cabin wss full a d that I had to send my carry-on as a checked bag, altough I tried to explain her that I had very important personal stuff that I wanted to take with me."

Pros: "Good movie selections, nice crew"
Cons: "They need to be able to let customers know meal ingredients during pre-orders to assist with food allergy. I have a tomato allergy, so giving me an option of "Vegan" or "veggie" with no other detail is unhelpful."

Pros: "Amazing crew, very comfortable seat, delicious food."

Cons: "Always not clear if the carry on are included. Always getting a surprise to pay $35 for carry on. Offered an upgrade for $15 took it to find out no more leg room only placed at front of plane.. No entertainment on 3 plus hours flight. Overall lots to be willing to upgrade."

Pros: "On time"
Cons: "Food"

Pros: "The crew really was amazing and very kind"
Cons: "The boarding was too slow and it delayed the departure"

Pros: "El vuelo salió a tiempo"
Cons: "Me cobraron por el equipaje pese a que en la página decía que era gratis 1 maleta. Apenas Un sandwich incomible para un vuelo internacional Nos tuvieron dentro el avión 35 minutos después de aterrizar en Santiago por que el bus que lleva a la manga no llegaba. Después tardaron 1.30 hrs en poner maletas en la banda. Total 2 horas para salir del aereopuerto."

Cons: "The pilot arrived 1.5 hours late and my bag was out on another flight, further delaying me. Terrible."

Pros: "The Crew tried to work with what they have."
Cons: "1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child"

Pros: "Great crew comfortable seating on time. Good short haul flight"

Pros: "Good food. Comfortable seats. Helpful attendants when approached."
Cons: "Cramped quarters-fortunately I am thin, got an aisle seat, and was next to a medium-sized person. When I pushed the call button repeatedly, no one came."

Cons: "It was on time, not like other LATAM flights within the country!! Comfortable reclining seats, good entertainment and meals"

Pros: "Latam has very competent staff but somethings even they cannot help you with."
Cons: "The second half of of our flight was in an Airbus A321. I’m just under 6’ tall and I had to ride with my knees firmly against the seat in front with my legs spread open. Super uncomfortable. I’m already dreading my flight home"

Pros: "Comfortable and sufficient entertainment."
Cons: "The food wasn’t spectacular."

Pros: "Nice flight, nice plane. Food needs improvement"
Cons: "Ridiculous long time standing for boarding. This needs to be improved."

Pros: "Staff is on top of everything on every aspect, from beginning to end. My favorite airline, far away from the rest, crew seems eager to help and make your trip the best possible experience."
Cons: "Everything was great."

Pros: "The crew was fabulous! Competent and very helpful, even funny when serving food and drinks! I fly very frequently but this was one of the nicest crews I had in years!"

Pros: "Great service!"
Cons: "The food"

Pros: "The entertainment was awesome."
Cons: "Nothing."

Pros: "Entretenimiento"
Cons: "Comida, al llegar a mi ya no habían opciones."

Pros: "Service was good... brought me a second meal after first dinner wasn't filling enough. Excellent entertainment system with tons of new hit movies I wanted to watch"
Cons: "Not super comfortable but that's typical for these flights. Waiting a while at baggage claim."

Pros: "nothing really different from other airlines"
Cons: "my camera and other things were stolen from checked luggage and the company didn't respond"

Pros: "Todo funcionó de acuerdo a lo planificado."

Pros: "Helpful, friendly service from LATAM employees. On-time flights."

Pros: "The planes were new and immaculate, seats were comfortable, we were welcomed by the flight crew upon embarking, and there was a wonderful selection of entertainment."
Cons: "The food selection was rather light, especially for those with celiac issues and or vegetarian."

Pros: "Worst latam lost 4 loggages of my parents John f Kennedy New York to Trujillo - Peru 09-09-16 Inga Inga Sanchez, Rita Rojas Malqui, victor Flight B6212905- B6212906 Contact phone 7035658509"

Pros: "Once again, I was impressed with the food and the service. The flight crew was very friendly and accommodating."
Cons: "My entertainment center didn't have audio for one of the movies so I had to use closed caption to read what the characters were saying. I had some issues trying to get the movie to play because the screen froze for a moment."

Cons: "To short connection"

Pros: "Everything was fine and no problems at all with the flight or service. Good value for money."
Cons: "Food was average. I got a chicken sandwich. It was cold (meant to be a cold sandwich) and not particularly tasty. Also, there was limited range of drinks. I asked for tomato juice and this was not available."

Cons: "I was charge $24.00 for internet and it was too slow. No meals to purchase"

Pros: "Wheel chair service"
Cons: "A/C outlets and bathroom sink did not work"

Pros: "That they had blankets"
Cons: "Unfriendly aura over l and no food... I much prefer Delta"

Cons: "Significant delay-no weather issues, didn't make sense."

Pros: "On time"

Cons: "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"

Cons: "After we board the plane, we were forced to sit on the tarmac at LAX for 2 hours. I missed the Ferry to Provincetown and it cost me an extra night of hotel in Boston. The food choices were very limited, and the seats are just not comfortable at all!"

Pros: "Crew help and service"
Cons: "Lending was bumpy. , Internet was not Working and no entertainment chenal as well"

Cons: "Flight was full to capacity"

Pros: "On time!"
Cons: "No wifi, sat next to 2 kids aged about 10, no supervision, spinning drinks."

Cons: "Because of missed connection I had to go from Dulles to Reagan airport"

Pros: "It was ok"
Cons: "Too much confusion on seating...people were moved because of double seating then I was asked to move I seat back. I only agreed so the parent could sit with his two children"

Pros: "Boarding process did not take long"
Cons: "Rough landing"

Cons: "Snack was terrible"

Pros: "It was great arriving 20 min early, but no wifi!"

Cons: "All of the restaurants in the airport have changed to this "high-end" bistros. No fast food anywhere except the premade wraps and stuff at the kiosks. If you need food fast don't try to sit down and eat. My sandwich took 30 minutes to come out. Food was ok."

Cons: "No legroom. Sat TV cut out constantly"

Pros: "Food vouchers were nice. $20 did not cover lunch and dinner for that day. So it coupd have been more like $40."

Pros: "The check in was great. The staff was very helpful."
Cons: "The plane was very small and hot. There was no space for even my legs."

Cons: "sat on the plane for over an hour, no notification for 35-40 mins as to of why we were not leaving. no air conditioning was extremely hot"

Pros: "Same"

Pros: "Very rough conditions into BOS, pittsfield did great job."

Pros: "Movie deal was enjoyable. But a tough week for the friendly skies!"
Cons: "Mechanical caused me to miss my connection. Exterior of 777 had paint peeling off the fuselage, which is a bad sign. Plane needs an overhaul"

Pros: "I was wirried about making the connection. Enddd up with an hour which was ample."

Pros: "Enough time to walk from gate to gate."
Cons: "Had to pay for wifi while waiting."

Cons: "We were told there wasn't anymore space for carry ons so I had to check my bag. I got on the plane and there was plenty of space for bags. There needs to be better more efficient communication about baggage space."

Pros: "Departed on time, arrived 1/2 an hour earlier than anticipated."

Pros: "Good pilot landed nicely in rough weather"
Cons: "Last minute Gate change and delays."

Pros: "Nothing"
Cons: "Took way too long to determine that a new plane was needed, took way too long to get the plane ready, and reloaded and in the air. Could have driven and been half way there from Newark to Boston in the time all this took. Not ok, with not even an apology or any type of compensation for leaving 3 hours late."

Pros: "Well organized"
Cons: "No free wifi :("

Pros: "Roomier comfortable seating."
Cons: "Paying for luggage and food"

Pros: "At least there was room to sprawl out and rest."
Cons: "We boarded our plane and during preflight check on the runway the captain learned there was mechanical error (in the right engine fuel something). The issue could not be solved and we had to change planes. On the second plane, the captain shared with travelers that "and two loose wires were found, so it's good we caught that and changed planes". What the heck? Shouldn't basic functions be checked before a plane is boarded? What was supposed to be a 1030 red eye, turned out to be a 1 AM bloodshot eye."

Pros: "Direct tv"
Cons: "None"

Pros: "On time"
Cons: "Food quality"

Pros: "Nothing."
Cons: "Everything."

Pros: "Booked about 6 weeks early but couldn't sit with my wife. Booked together."

Cons: "The lack of breakfast options. Lack of room."

Cons: "Everything."

Pros: "On time"
Cons: "The boarding process Boarding should start from the rear rows to the front irrespective of what group shows on your ticket.some ended up with no storage space as they are in group 4 or 5"

Pros: "Delayed a lot"

Pros: "On-time flights"

Cons: "Delays"

Pros: "Missed a whole day with grandchildren"

Pros: "Liked the upgrade to first class"

Cons: "Great employees!"

Pros: "The United terminals are amazing. The United planes are not."

Pros: "It was on time and the lights were dimmed so I could sleep better. The staff was also very friendly and helpful."

Pros: "Very poor service"

Pros: "The service is not close ro KOREAN AIR ON THE PLANE. The plane is old . The cres is tired.."

Pros: "Super"