SAF - SBA
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Top airlines flying Santa Fe to Santa Barbara
Scores according to KAYAK customer reviews
Pros: "Entertainment on seats"
Cons: "I sat in seat 12A- the window was so hot it was burning my arm and I was extremely hot. Not sure if it’s from the engine heat or sun but it’s probably a mechanical issue that the 737 should address. Horribly uncomfortable trip."
Pros: "They looked for 18 people to get off the plane because of weight restrictions and the process was very disorganized"
Pros: "Crew was great and tried to accommodate the best they could"
Cons: "It was really cold on both flights, they had blankets for only first class and business class. We had an open seat as well next to us and they put a person in the open seat that was drunk and 22. Not cool"
Pros: "Crew was absolutely precious."
Cons: "Delayed because a passenger was let on that shouldn’t have been. The plane was kind of beat up and gross. The gate changed after boarding started. This is the second flight in two weeks that had the wrong gate posted."
Cons: "The American Airlines staff seemed like they were in a bad mood, not very friendly. Nothing outrageous though."
Pros: "I was comped an upgrade to first class for the 25 minute flight. That’s something."
Cons: "A flight that was already 39 minutes late to board, was another 50 minutes late to take off. You really do get what you pay for."
Pros: "Clean airplane. Friendly crew."
Cons: "Leg room is too small"
Pros: "The crew was very attentive and caring."
Cons: "The flight was delayed. The pilot explained that the plane had been sitting in the sun all day and during the flight check, they realized that the interior of the plane had gotten over 100 degrees by not being operated for hours before the flight. Seems like poor planning or preparation."
Cons: "In a perfect world, no 2-hour delay."
Cons: "Flight delayed one hour"
Cons: "Getting a flight"
Pros: "The crew was extremely friendly"
Cons: "Boarding time. It took forever"
Cons: "Potentially of hiccups and things outside of AA control. Better, more comfortable seats would be nice."
Pros: "Overall a very good flight"
Pros: "Awesome all around. On time!!"
Pros: "Had to take three flights to get from Maine to California. All were on time or ahead of schedule. Flight attendants did exceptional work on each flight."
Cons: "My left ear still won’t clear but other than that nothing."
Cons: "Gluten free meal not provided as requested. Entertainment totally lacking."
Cons: "Delayed for mechanical."
Pros: "AA crew members are friendly, we got a lots of beverage provide to us."
Cons: "No airline has trans Atlantic flights without personal entertainment anymore. I expect it and am super disappointed when I don’t get my movies."
Pros: "Arrived slightly early. The crew was efficient and friendly. The interior and seats looked new."
Cons: "Nothing was negative."
Pros: "Smooth boarding. On time flight"
Cons: "No gluten free snacks:("
Cons: "Seat was supposedly an exit row but in reality it was the seat behind the exit row and there was a metal box blocking my already non existent leg room."
Cons: "The airline charged me $50 for my carry on even though they told me I could hate check it earlier. Apparently they changed their mind and I am $50 poorer. This is after being a loyal American card member for over 10 years. BS."
Pros: "Liked that there were easily accessible power ports"
Cons: "My entertainment system did not work"
Cons: "seats should be priced based on passengers' weight."
Pros: "Flight was on time, smooth and had great service."
Pros: "Friendly crew and on time arrival we great. Seats are closer on all flights so comfort has suffered. Hard to use a laptop on the tray in economy. Lavatories all in good order and abundant entertainment choices for a domestic flight."
Cons: "As mentioned above the seat distances are tight in economy."
Pros: "Crew was great, boarding went well, smooth flight."
Cons: "On a 5+ hour flight, they only served soft drinks and a small biscotti. What happened to an actual meal??"
Pros: "The boarding went very smoothly even though the flight was full ."
Cons: "The plane to San Diego was much nicer, then the return flight to DFW. No TV screens are port to plug-in your cell phone."
Pros: "Exit seat"
Cons: "Canceled flight after many hours butting was obvious it was. It going to happen from the start. Asked for a hotel and none offered but many others on same flight for a room from AA. Rebooked for the next day an airport an hour away from original destination and had to provide my own transportation to destination. Finally they lost my luggag."
Pros: "Flight was good, there was no entertaiment, so i put one, but the flight was only almost 4 hrs. At night."
Cons: "I like the service I got and the service I got. I have back surgery and walk with assistance and the lady that helped me a the the birding desk took care of my needs and it was so much appriciated.. Thank you."
Pros: "Awesome service"
Cons: "The connecting flight was with a partnership airline but I was not notified of this before I got on my flight. When I went to the information desk they had no idea where my flight was, or if it even existed. I had to wait for the Hainan Airlines booths to open for a different flight and then ask them. I waited over an hour in total and was then afraid I would miss my connecting flight."
Pros: "American Airlines was great!"
Cons: "Finnair changed my flight to American Airlines (which I don't mind) but never notified me and made me go through hoops to get the changed record indicator."
Pros: "Very nice flight. Nothing unexpected."
Pros: "Entertainment was bareable"
Cons: "Seats tight and barely reclined, not clean, neighbor got sick no one attended to him."
Pros: "The sweet flight attendant on our flight was the only good thing about our experience."
Cons: "Flight of stairs to the shuttle and no working elevator"
Pros: "Sea was decent and flight on time wot"
Cons: "Entertainment system ridiculous. Doesn't work on Android or 64 bit Windows. Useless"
Pros: "Decent movies"
Cons: "Seats are incredibly close to one another. I'm pretty short (5'5") and I felt cramped to say the least. The food isn't great, it's okay but don't expect to be wanting seconds."
Cons: "The in-flight entertainment was out, and the a/c was barely working-not good for a four hour flight. Instead of addressing the issues the flight crew was more interested in chatting with each other. No pre-flight drink service in first class, they rarely even passed through the canin."
Pros: "It was a flight, it got me from point A to point B, but everything in between could've been much better."
Cons: "When first boarding the plane, the person I was with tried to close the shade on the window, the with frame and the first 2 pieces of glass popped out. We notified the flight attendant and his response was "can you stick your arm out the window and wave? No... ok you're fine" then we were notified the bathrooms in the middle of the plane were out of order and we could only use the bathrooms at the rear of the plane. There was no WiFi, and the audio system for the on board movies wasn't working. The flight attendants were only giving out cups of beverages and not the full can, which isnt a big deal but still looks bad on the airline considering everywhere flight with American has handed out full cans of soda. The perception was American dropped the ball on the his plane, and just didn't care to do the necessary maintenance. For the his head priced paid for the his hehe see tickets I would've expected better from a reputable airline. Needless to say we were a little disappointed."
Pros: "I had lots of space to my self"
Pros: "Better than united. Customer service is awesome"
Cons: "The seat in front of ours had a box of some sort that took uo the already tiny space for stowing your bag or placcing your feet. In fact, sitting there would have been miserable and my husband had to move to another seat for ite 9 hour flight."
Pros: "The Denver airport is beautiful"
Cons: "I will never fly AA again - see below"
Pros: "2:30 h late!"
Pros: "The passengers"
Cons: "A/c was broken"
Cons: "Told I would need to check my bag at the gate, only to find plenty of overhead bin space once all passengers boarded"
Cons: "Clean the bathroom!! Horrible, horrible, horrible!!"
Pros: "Very easy flight. Easy boarding and seating."
Cons: "Worst flight experience of my entire life."
Cons: "Very late flight, seats bad"
Cons: "Communication about the delay was poor. The captain acted like he had no idea how maintenance clearances work."
Cons: "Waited on runway for 30 minutes before taking off. No explanation from cockpit. Waited another 10 minutes once landed before pulling into deplaning area. It was an uncomfortable flight."
Pros: "Glad they had a direct flight."
Cons: "The seats didn't offer much room."
Pros: "The entertainment can stream a large library of movies to your device"
Cons: "Seats only marginally comfortable, weather delays caused us to leave very late (although I made my connections, many did not)."
Cons: "Very little communication at the gate and 4 hours late. No offer of food vouchers or future travel vouchers."
Cons: "Flight cancelled due to weather"
Pros: "I paid for extra space and it satisfy my needs."
Cons: "The personnel service during the flight was mediocre. In my opinion they don’t know what is customer satisfaction. They have to show that they like what they do with a simple smile. They are not doing the customer a favor . That is their job a good customer satisfaction"
Cons: "See my comment above. This flight was also delayed."
Pros: "Most of my flights this time had more legroom than I’ve been seeing lately. Very pleasant flight and nice not to be so cramped. The flight also left from the same terminal in Denver as my previous flight. With a 1 hour connection that was wonderful. Keep that up, United! The crew also came by regularly with offers of water. Much appreciated."
Cons: "Naturally no food except pretzels."
Cons: "no legroom"
Cons: "PA system was painfully too loud."
Pros: "Safe landing. Open seats."
Cons: "Late take off. No one to take my bag by the plane so it stayed on the ground and then they had to come in the plane to decide if each carry on stowed under was safe."
Pros: "Brought water out several times"
Cons: "Had very limited food availability No entertainment through app unless purchasing internet"
Pros: "I was able to get an aisle seat"
Cons: "The pain in my ears"
Pros: "Comfy seats and they offered a beverage"
Cons: "Our plane smelled horrible: like a bus full of HS boys after playing basketball in Satan's sauna for 2 1/2 hrs. No entertainment options but it was less than an hour flight so didn't really care. Our flight attendant said nothing about our carry on being bigger than the compartments of our tiny plane so we walked to the back with our bag just to bring it bag and them check it"
Pros: "This was very different than most United flights I have been on. Even in Economy the seats were wide, well padded, with actual legroom. How I wish I had this plane on the 4 hour trip that preceded it. Way to go, United. Buy more of these planes."
Cons: "The flight was too short to say much about. Everything went very well."
Cons: "Rudeness of flight attendant Departure time changes Gate changes"
Pros: "Avoid flying with United at all cost!"
Cons: "United is the worst airline Terrible customer service !"
Pros: "Short flight"
Cons: "Late flight"
Cons: "My flight was delayed in Portland due to " airport construction" at SF . My . connection was missed in SF causing a day long lay over. Meal voucher was denied by 2 different United customer service people..i don't consider construction out of human control ,like weather. Also ,I found it annoying that because a woman in front of me started crying over her missed I connection for an international trip, she was given a meal voucher.Agents were unfriendly and not sympathetic.Long line of customers with only 3 agents , but of course, they had to still use one for elite customers."
Pros: "Short flight"
Cons: "Plane was way too hot on SFO-SBA, fortunately it was a short flight. Uncomfortable, narrow seats with sparse leg room. Kayak should add an 'N/A' to the survey for certain categories, e.g., entertainment which is not available on some flights."
Pros: "Plane took off and landed in one piece on time - funny how we all accept that is all that matters"
Cons: "I am a connection in Chicago from A to C concourse- too far. I came to fly not walk. Then we loaded from the front to the back - crazy. Service was slow cos too few crew. Airlines completely "dis" their customers"
Pros: "Fast and efficient and two seat figuration is better than three."
Pros: "Staff worked hard to get us bussed to Santa Barbara"
Cons: "We weren't informed early enough that the flight was cancelled, and everyone was a bit confused"
Pros: "They were able to get me on a direct flight home instead of a circuitous route with two layovers. Staff were friendly and helpful, and I feel that Dario the boarding agent in Houston went out of his way to assist me."
Cons: "The weather in SF delayed is so very long while the airport staff were rather rude at both airports. And after all that, my bag did not make it on my connecting flight- or maybe it did but you guys texted me it didn't via your little app- and I had to go back for it mysef the next day becuase you would not deliver it or help me find it. wanted to be compensated for my long and horrible ordeal."
Pros: "TSA forced me to be sexually fondled. Then the flight was over booked. My connecting flight was delayed. My last flight was also delayed by over three hours. Rather rude customer service agents. Joseph in Dulles was the exception however."
Pros: "Automatically rebooked flight was changed free-of-charge to a different destination."
Cons: "Original flight was delayed, which was understandable due to inclement weather. Connecting flight, which was also United Airlines, was either uninformed of the delay, or indifferent. Myself and two other passengers arrived 2 minutes before the flight left, were told we could not board, and watched the plane undock from the gate and fly away."
Pros: "The price of the flight."
Cons: "That all my flights were delayed."
Pros: "The plane landed in it's intended destination."
Cons: "United seems to always problems and excuses are always made. They are not focused on the customers."
Cons: "My bag was misplaced after being gate checked, it ended up going to baggage claim, not a huge inconvenience, but after all our trouble with United, it was frustrating and we were tired and not interested in waiting for our bags (which is why we took carry on only in the first place)."
Cons: "Didn't happen! First was so late due to mechanical problems that I missed this flight and took the bus! So really I have no opinion on this flight."
Pros: "On time coming & going. Friendly"
Pros: "Flight cancelled going San Francisco so we had to drive"
Cons: "It was too warm on the plane, lost a bag and sat on the runway after leaving gate for about 30 mins"
Pros: "How fast the flight was"
Cons: "Delayed flight on the way back"
Pros: "The actual flight was good. Didn't eat or drink so don't know. The less than perfect rating was because we left an hour late. Don't know how they handled folks with connecting flights but that can be a very stressful situation."
Cons: "That it was late"
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Cons: "Not much leg room- hard to access my bag under the seat"
Pros: "Crew did an excellent job of taking care of a patient with a medical issue."
Cons: "Everything was good!"
Pros: "The flight attendant was pleasant, and the flight and landing were smooth."
Cons: "Flight was delayed. No Snack service after being delayed. Seats were not as comfortable as other CRJ200 jets"
Pros: "The crew showed respect to all of the passengers. The food was tasty and had a nice presentation."
Pros: "No delays. Was on time/early."
Cons: "No entertainment."
Pros: "Flight was on-time."
Cons: "Flight to Washington Dulles was boarding at the same time through the same door as flight to Washington National. Why would you schedule it this way? Plane cabin lighting was mostly burned out so very difficult to see while getting on the plane. Window appeared to be caulked on, exit door handle cover in row behind was falling off causing concern for passenger in exit row. Plane was generally shabby and run down. Flight attendant was reading all announcements which did not inspire confidence in her training. Small regional jet, so seats and leg room were terrible. Made us wait outside in the cold for our hand luggage that was too large for tiny overhead bins while we watched baggage handlers drop several carry-ons from the conveyor belt onto the ground. In addition they lost one of our two bags."