Horrible, they detoured my first flight to Roswell and the communication on why was very poor, We arrive late then waited 20 minutes for them to set up the bridge. I arrived at my connecting flight gate and was told my seat had been given to someone else even though the flight was delayed. We then get to customer service and the computer went down for several hours. The person at the counter was eating their lunch while trying to help me get a flight. Dhe then rebooked on a flight with a connection that was leaving two hours prior to me landing. So I had to then stand in another line to get rebooked. I missed my trip to Morroco and waited 7 days to finally get my luggage. It was a nightmare.
We were bumped out of bulkhead seats we purchased a year ago. We were moved to row 5 and the folks in row 4 fully reclined making it difficult to get out to use the restroom. The seat have too little padding making them uncomfortable 3 hours into the flight. The movies did not offer closed captioning and the earbuds were poor so the entertainment was mostly unusable. The food was just passable. I would not fly Iberia/level again. Iberia also bumped us off our direct return flight so I would say the whole experience with this airline is poor.
The flight was operated by level, who had a sister’s check in procedure (2 hours) due to understaffing and a computer malfunction. While 3 agents stood at the business check in, with a total of maybe one actual customer there at a time, a huge line formed at economy check in with only 1 agent staffing the check in. Then, my luggage was lost - a guitar case with contents inside valued at 3,000 USD. The computer system of LEVEL could not locate my bag and had no record of it, and IBERIA (with whom I purchased my ticket and the checked bag) refused to help. It was a disastrous experience and I will never book Iberia again
Not bad but they lost 2 of my bags when I got to Florence
Couldn’t get boarding passes online, delayed an hour, and smallest amount of space on board I’ve ever encountered for such a long flight.
In general, I've had excellent experiences with Iberia flights and will continue to use them. In this last flight there were two things that didn't go right. I didn't get the kosher meal I had pre-requested when I had checked in on-line. Things worked out OK as we ended up eating the fish and vegetarian choices, which were really good. The other issue was that some movies for me and my wife started fine but after 8-12 minutes the content just switched to something else. The flight attendant reset our entertainment systems, but the problem persisted. We ended up choosing other movies/TV shows that did work fine.
Awful. They didn't even show concern that her connecting flight( Dallas to Mardrid) was gone/missing. I don't understand how that is even possible. Rudest answer from one of the crew was that American Airlines sold the tickets to somebody else. My daughter was not in the list.
The flight was canceled on a Thursday last minute. I lost thousands of dollars in hotels and car rental
Excellent lie flat seat for premium economy! Great staff. Bad food . Not so great entertainment. My bag didn’t make it either.
Really like the idea experience on this airline I will use again
Our seats were reassigned on the day of departure and our small family group of 3 was split up unnecessarily — my wife was seated many rows behind myself and my daughter. The seats were also very small and very tightly packed — there was no space at all — and the seat cushions were hard and uncomfortable. I couldn’t sleep because it was painful on my butt. The cabin crew were nice and the food was decent enough, though.
Getting the boarding passes between the BA and AA apps was very clunky.
I don't know about the others but the flight attendant that took care of us had the absolute wrong approach "how do we dare asking for water or anything else for that matter"
Three major things that led to my low rating, 1. Internet wasn't available for the whole time, and 2. TV became available way into flight, after numerous system reboots, and 3. Food is not good at all.
We were never able to take this flight because our first flight from Austin to Dallas was cancelled.
It would be great to have at least two choices for a food, instead of just plain pasta 😏
Horrendous, the worst ever. I would not fly with them again
Not sure if the crew were experiencing something unknown to me,but the service of passing water was non-existent.In addition,please take consideration when providing yogurt as alternative for breakfast as some of us, could be lactose intolerant.. thanks
When you pay for seat selection but there website doesn't allow you to check in, they shouldn't force you to a middle seat where both random people around you invade your seat
The food was awful and little, on the plane there was not space to even move in the aisles, the seats were super close to each other, no confortable at all!
