Cons: "I never received the flight. It did not exist. I had to buy another ticket."
Cons: "I didn’t know my seat on my 3rd flight and had to move 3 times"
Pros: "Very friendly and efficient crew"
Cons: "Everything was great!"
Cons: "Really comfortable. Great flight"
Pros: "Makeup was on point!"
Pros: "Friendly staff. Clean, comfortable seats. Huge, very well designed overhead carry-on compartments."
Cons: "Huge delays at every airport, for every portion of the trip. Terrible communication about connecting flights, missed connections, etc."
Pros: "Of the three flights on my trip this was the best. At least the cabin crew on this leg was friendly"
Cons: "Pretty much everything. But at least the wifi worked and the flight attendants didnt act like we were a burden"
Cons: "Making my connection would have been better & customer service was not good at all"
Pros: "Free upgrade!!!"
Cons: "Nothing"
Pros: "crew was amazing, timely boarding and deboarding"
Cons: "comfort and food"
Pros: "Loved the new menu in1st. class."
Pros: "The flight attendants on all three of my flights were nice and helpful as well as all the employees at each airport I visited. The food was good and I had a great time."
Pros: "Brand new aircraft. Tons of legroom"
Pros: "Super fast turn around, great in flight crew (Tonya was very nice). Barely any wait time to get my bag upon landing. Love the free beer and wine, of course. The plane was late and we were boarded and in the air in about 10-15 at the most. Ground crew at STS is always good. Flight was fine, a bit bumpy on the landing. Great sunset and view of the full moon."
Pros: "I like their new designed overhead lockers. Good job Alaska airlines for making this Practical change."
Cons: "Since Alaska airlines now has good overhead storage for everyone, why not begin loading with the window seats and then working toward the aisle for more efficient loading time?"
Pros: "I hate this bus thing"
Pros: "Short flight"
Cons: "Nothing to dislike."
Pros: "Nice crew comfy seats especially for a prop. Good overheads"
Cons: "Delay of 90 mins"
Cons: "They closed the check-in counter 40 minutes prior to check in AND the flight was delayed 10 minutes. So even though I was at the airport a full hour before departure, I was not allowed to check in and I missed the flight. I had to be rerouted through Seattle and got home 8 hours later than planned. Very frustrating."
Cons: "My luggage is somewhere else and I have fishing trip tomorrow and no cloths to keep warm."
Cons: "One hour delay leaving sts"
Pros: "I had an empty seat and the stewardess asked me if it was ok to move a person, so I agreed. She gave me miles just for that."
Pros: "Quick easy boarding."
Cons: "Flight was delayed due to a maintenance issue. We were put on a different plane and departed. Staff was very helpful."
Pros: "Comfort of the plane, especially compared to other airlines."
Cons: "I said hello to the stewardess upon boarding the plane and they were busy chatting about something on a cell phone. They never even acknowledged I spoke to them."
Pros: "Flight left on time."
Cons: "No wine, had to be shuttled to terminal. Done ever time after Virgin purchase. (At LAX)"
Pros: "Everything"
Cons: "Care taker"
Cons: "The flight left without me and six other passengers, despite the fact that I got to the gate at 5:30am for a 5:45am flight."
Pros: "Alaska's staff is prompt and courteous."
Cons: "Nothing"
Pros: "Check in person Alaska counter went out of her way to make sure that my wife and I had seats close together so I could help her on the plane and help her get seated."
Cons: "Everything went well. I was very happy with the service and the flight."
Pros: "Apparently mechanical problems early in the day put our jet 89 min behind, but all involved worked the magic to achieve only a 60 minute late arrival. Loved the sparkling water (she was kind enough to make mine vegan even : - )."
Cons: "Late start and long taxi and long bus rides. BUT, the conversation with the new found friend was off the chain. I'm cool with the Sonoma means a taxi and bus portion - worth the fare."
Pros: "Great pilot and flight attendants. Very friendly and accommodating."
Pros: "Stewardess stylish accessories to uniforms."
Cons: "Pilot error of a few inches off when parking after landing. Could slow down and pronunciation more clearly"
Pros: "Very convenient to fly from Santa Rosa to LA"
Cons: "It was a small plane so it was a little crowded"
Pros: "Liked being able to board the plane from both ends, much quicker."
Cons: "No entertainment but none was expected"
Cons: "After arriving at the santa rosa airport, an airport smaller than most bus stations, I tried to print my boarding pass at the kiosk, it told me to go the Alaska desk for assistance, easy enough considering theres only 1 desk in the entire airport, however there were no Alaska employees there. I waited, and waited, and started to panic as the flight time approached but knew the plane was literally 10 steps away so I did my best to remain calm. I tried to enter when people started to board, but despite my confirmation number, receipt for my flight and 2 forms of photo ID, the security team informed me that I must get a boarding pass from the non existent Alaska air employees. After waiting for 45 minutes and watching my plain board and fly away, an employee finally showed up and did his best to help me, but also told me its normal for Alaska to leave their assistance desk unmanned, and I should have used the kiosk... Which didn't work. After putting me on a bus to SF airport and assuring me they have a flight waiting for me with united. I was surprised to discover they actually shipped me to an airport 2 hours south, with no ticket waiting for me. After a 24 hour ordeal I finally made it to my destination, and all I was offered for their horrible customer service and "forgetting" to confirm the flight they claimed was waiting for me, was a 24$ food voucher!!!! Wow, a full day late for my cousins wedding, but I got a food voucher! I'm shocked and appalled at their lack of professionalism and will NEVER fly with Alaska again"
Pros: "The ease with which we disembarked. Having two options to exit made it so nice. I was out the door in two minutes."
Pros: "It was easy to board and a quick flight overall amazing"
Cons: "Just the people next to me taking more room then need but you hace no power over that."
Pros: "Easy checked bag drop off. Loved not driving to SFO . Easy boarding . The whole experience was great much more relaxed than when I have to go to the city . This is my first time flying out of STS . Loved it ."
Cons: "Small commuter plane , but I'll have to get used to it ."
Pros: "Friendly crew, pilot updated us as we progressed, pointing out landmarks."
Cons: "Boarded early, then was delayed in departure. It was a warm day in achorage and way too hot on the plane until we took off."
Pros: "Seeting was comfortable and interior newer."
Cons: "Entertainment system was broken."
Cons: "No window shades...on a sunny day. Uncomfortable, unsafe and difficult to work on a computer. ps, at leadt I got on the flight. This airline is ruthlessly unsympathetic to people that miss boarding - even when plane not full and even when there is a second holding area requiring additional wait time."
Pros: "Flight attendants offered drinks. I wasn't offered beverages on the flight from LAX to STS and was very thirsty."
Cons: "The overhead speaker was WAY too loud. It felt like they were screaming at us the whole time through the intercom."
Pros: "The crew was great, plane clean and comfortable and ride smooth"
Cons: "We were held up for almost 3 hours due to weather in LAX. Not the airlines fault but it was a 6AM flght and there was nothing at STS airport to eat. No tea. Coffee and cheezits. Crew tried their best"
Pros: "Great stewards, great price, comfortable + clean + modern airplane. What else could you ask for"
Cons: "I could ask for live TV on the backs of the seats, as with Jetblue and others"
Pros: "Really cramped overhead storage. Not TSA dimensions."
Pros: "Loved the staff!!"
Cons: "6 am is really early"