Pros: "The pilot kept us well informed after boarding of delays, etc."
Cons: "Boarding process was chaotic with no concern for social distancing. Speaker system in gate area was so distorted it was very difficult to understand the gate attendants announcements. Cabin attendant acted as if he were bored and would rather be home in bed; he gave no acknowledgement or greeting to passengers upon boarding."
Cons: "American crew and gate agents are awesome!!!!"
Pros: "They looked for 18 people to get off the plane because of weight restrictions and the process was very disorganized"
Cons: "American airlines oversold and that caused us to start late. The seats are too small for 2 adults to sit next to each other. 1/2 the people wore masks. when we arrived we sat on the taxiway for an hour"
Pros: "Crew was fantastic. They offered to valet my bag as I was boarding when they saw that it was cumbersome for me. The stewardess put me in a great seat when I was helpful to another passenger upon boarding. Also everyone seemed to be quite attentive and helpful during the covid situation, where people are a bit unnerved. I appreciated the effort to make everyone happy."
Cons: "The landing was a bit rough, but the rest of the flight was a dream. Definitely one of the better experiences Ive had in my 34 years of flying."
Pros: "My plane was downgraded to a smaller and the weight restricted. I was unable to get on my flight at the designated time so now currently sitting in another plane 2 hours later and still haven’t left for my destination GRK. This is the worst I’ve been treated since flying with American Airlines."
Cons: "If I was able to get on my original flight without downgrading and weight restriction issues. I am highly inconvenienced by American Airlines"
Pros: "After couple or three hours the seat get to be a pain on the tailbone. Also I am 6'2" so already a bit of squeeze. Can't stretch out legs. Was an Airbus 319"
Cons: "Not much other than more room and more cushion in seats. Quick boarding in group 4, friendly crew, the Taco salad was actually pretty good. Watched 2 movies, both still premium on the pay channels."
Cons: "I had little leg room"
Cons: "To change a flight they want $200! That is why I changed to Southwest."
Pros: "Boarding, entertainment"
Cons: "Arm rests were immobile, meaning could not take advantage of empty seat next to me."
Pros: "Crew was very helpful."
Pros: "Newer plane, wifi worked well, coffee good, not sure if it was on time, but it didn't matter to me. Friendly crew. Smooth flight."
Pros: "the movies selection was quite nice"
Cons: "I have to run to get to my connection flight"
Pros: "food, drinks, seats, price"
Cons: "Terrible service from crew. Bad odors from bathrooms."
Cons: "It was great, but returning home was bad"
Cons: "My flight got cancelled with zero notice and I almost ended up on a 18 hour layover which would have resulted me in missing work. The staff was very unsympathetic and not helpful. There were 10 people behind the counter and nobody could help us. They were all just spacing out. Ultimately, I was placed on the flight, but had to rush to every single one of my four connecting flights. I am a frequent traveler but this is by far the worst experience I’ve ever had. Avianca should be embarrassed to be associated with star alliances."
Pros: "Took me from point a to b. Some entertainment options, nothing spectacular."
Cons: "Toilets were dirty."
Cons: "My husband started coughing really badly. I rang the call button to see if a flight attendant would come and maybe help me. Eventually, after about 6 minutes, he managed to control his breathing and still no flight attendant to be seen. Only after 20 minutes while distributing the meals, one of the attendants shuts the call sign of and continues. This is not the service we usually get from Avianca!"
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."
Cons: "This was the worst flight experience of my life I will never flyAmerican again"
Cons: "Flight network sent an incorrect name to the airline and i had to go under so much trouble the day before just to correct itz"
Pros: "Everything but the boarding."
Cons: "The boarding seemed to take forever. The crew could’ve performed the boarding process while getting the people who were waiting for upgrades at the same time. Splitting work could’ve worked and to not let all of us wait."
Pros: "Flight was on time"
Cons: "The plane was too old. It is shameful. Avianca should stop using this plane"
Pros: "Seats were comfortable"
Cons: "We landed at a different airport than we were supposed to and no announcement was made. We weren’t updated at all! When we finally landed in bogota we missed our connections and couldn’t get on another flight for 14 hours"
Pros: "Flight was supposed to leave 5:45 PM , they let us board the plane right on time, then we stayed waiting on board for half an hour, there was zero communication from staff or the captain, then suddenly they asked us to leave for no reason whatsoever, we waited and waited, they decided to move us to Gate 1 instead and had us wait for four hours, they served us little food, and told us wait for AA to provide a new plane. we were delayed for four hours, flight left 10PM. very very dissatisfied, never ride with AA or Iberia"
Cons: "I need a refund for this flight. it was a horror, 4 hours of delay with zero communication."
Pros: "Flight was delayed. No food offered."
Pros: "Very little legroom for a 5 hour flight."
Pros: "Crew was very friendly. On time departure and landing."
Cons: "No individual entertainment screens so only one entertainment choice and screen was too far away. At the same time, flickering light from screen was distracting on a red-eye flight where people want to sleep -- better to not have entertainment at all."
Pros: "This plane seemed newer than the outbound one with better electronic controls Except for the baggage check in process, security etc. moved quickly and smoothly."
Cons: "Very long wait at the Check in Counter. I'm an AA member, (>20 yrs) but NOT eligible for Priority Check- in ? The Italian counter people sometimes took >10 min. to check in individual families. I saw two agents at one check in where the two seemed to just be chatting?! We were in that line over 45 minutes! Our own check in only took 15 seconds! Gates VERY far from the Check In counter."
Pros: "Nice staff"
Cons: "Luggage is lost"
Cons: "I like milk. Also space out drink service and offer tea and coffee periodically."
Cons: "Need a better chess program"
Pros: "In seat entertainment screen and USB charger. The chicken salad"
Cons: "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"
Pros: "Great service. With FOOD!!! Real Food! The entertainment system was great ( I played most of the flight) On time!"
Cons: "Only suggestion would be to make the connection process a little easier. If the passenger doesn't speak English, the fact you need to print the international ticket in Miami, then re-enter at checkpoint might create confusion."
Pros: "Food was goof"
Cons: "Staff never smiled or even said hello. May be culture but better training is needed."
Cons: "Uncomfortable seats Crying child"
Cons: "Entertainment is rather limited."
Cons: "I selected an aisle seat because I have very bad anxiety and when I got there to print off my ticket I was assigned a middle seat. It was very uncomfortable"
Pros: "Was fairly roomy and flights were generally on time"
Cons: "Boarding was chaotic- partly because passengers payed little attention to boarding groups and ground crew tried to control it- to little avail. Also, pilot or crew did not tell us what gate we were deplaning at and with short tomes between flights, I need to plan where my next gate is and fastest route there."
Pros: "Flight delayed which allowed us to make connection after long runway and customs delays. Crew friendly and helpful. Prompt cabin service. Baggage brought quickly in SAT. Clean plane. Power source."
Cons: "Local pickup at SAT is now devoted to taxi. Airport police rude. Most people picked up at 11PM and hard for cars to get to curb or see passenger due to taxi line. Both terminals terrible after several experiences in last couple months. SAT worst pickup experience that I see national and international travel. Obvious that cabs and air port police are the worst congestion problem I experience."
Cons: "My flight was delayed almost 2 hours and when I went to ask the lady at the kiosk a question I was basically told to go sit doWn and be quiet"
Pros: "They got us seats on a Latam flight later in the day."
Cons: "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."
Pros: "It got me where I needed to be safely."
Cons: "The most uncomfortable flight ever. Cramps in legs and seat would go back a bit so I could get somewhat comfortable."
Pros: "La puntualidad de los vuelos."
Cons: "El vuelo lo operaba American Airlines y no parecía una línea con alianza de vuelo ..chek-in automatizado no apareció mi boarding así que hacer fila para resolver..afortunadamente lo hicieron de una."
Pros: "Great food and headphones"
Pros: "Entrtainment and food."
Cons: "Crew service and attention very poor. Terrible experience with flight reconnection for me and my group of 5 people. Had to wait 5 hours for the crew to confirm ticketing, w.e were lied to and watched how others got preference before us. Crew gave us inconsistent explanations and had no knowledge of how to solve the problem."