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STS - CZM

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Round-trip
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Santa Rosa (STS)
Cozumel
Fri 8/6
Fri 8/13
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Top airlines flying Santa Rosa Sonoma County to Cozumel

Scores according to KAYAK customer reviews

7.2
American Airlines
Overall score based on 46,016 reviews
7.5
Boarding
7.1
Comfort
7.8
Crew
6.8
Entertainment
6.7
Food
Airline reviews

Pros: "They looked for 18 people to get off the plane because of weight restrictions and the process was very disorganized"
Cons: "Organization"

Pros: "Crew was fantastic. They offered to valet my bag as I was boarding when they saw that it was cumbersome for me. The stewardess put me in a great seat when I was helpful to another passenger upon boarding. Also everyone seemed to be quite attentive and helpful during the covid situation, where people are a bit unnerved. I appreciated the effort to make everyone happy."
Cons: "The landing was a bit rough, but the rest of the flight was a dream. Definitely one of the better experiences Ive had in my 34 years of flying."

Cons: "Personal monitors. Free food."

Cons: "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."

Cons: "The entertainment / announcement system has issues. The safety video was interrupted and segments repeated randomly."

Pros: "Convenience"
Cons: "To change a flight they want $200! That is why I changed to Southwest."

Cons: "Flight was late arriving so boarding started 20 minutes late. The ladies at the counter did a terrible job of keeping us informed of what was going on ( saying nothing at at really)."

Cons: "We had no WiFi service on board for the whole flight even tho we were told it would be available. Not a big deal but only thing to improve"

Pros: "Comfortable cabin temp, great in flight entertainment, and excellent flight attendants."
Cons: "Nothing actually. It was a very enjoyable flight."

Pros: "EAsy boarding"

Pros: "Cabin crew was pleasant"
Cons: "Food"

Pros: "Very professional and timely. My last six flights with American have been without a hitch and right on time. If I were a business traveler, which I am not, American Airlines would be my go to carrier. Quite satisfied with this airline and have been for a long time. Thanks!"

Pros: "Crew was very helpful."

Pros: "The flight crew was very cheery and a pleasure."

Pros: "the plane looked new and clean"
Cons: "the leg space"

Pros: "Once we boarded in philly"
Cons: "The amount of time on the ground"

Cons: "Waited an extra 30 minutes for luggage to be loaded. Every American ( British airways partner) flight we took was delayed."

Pros: "Quality and clean aircraft, and service. Arrived early. Apparently this is one of AA's highest-quality routes."
Cons: "The legroom in economy is the bare minimum-- you could not get the seats closer together."

Pros: "All was good"

Pros: "Smooth flight"
Cons: "Small plane"

Pros: "Price"
Cons: "No complains"

Pros: "Flight was as expected, Nothing to report."
Cons: "Seat was fine and of course when the person in from recliner it was no longer fun. And that was on premium economy."

Pros: "Captain kept everyone in the loop about the problems."
Cons: "Flight was late."

Pros: "Easy and smooth flight."

Pros: "On time"
Cons: "issues FA ran out of Mexican immigration forms."

Cons: "The boarding passes I printed out at home could not be scanned at the airport. This also happened last time I flew. There are words printed thru the optical."

Pros: "On time departure and arrival - friendly crew"
Cons: "No own movie screen."

Cons: "Our audio did not work for movies. The food was super cheap"

Pros: "Great at all."
Cons: "Nothing."

Pros: "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Drinks and snacks were offered."
Cons: "No seat back entertainment. 45 mins flight from San Antonio to Dallas had seatback entertainment. But 2hr flight from Dallas to Cozumel had no seatback entertainment. Go figure."

Pros: "Gate attendant kept us informed frequently as to the status of the flight"
Cons: "Rudeness/snappiness of the stewardesses"

Pros: "Big comfy plane"
Cons: "The orange juice"

Pros: "How nice the crew were through it all was great! Flight to D.C. was smolth too."
Cons: "Because of the fire in the Tower, all flights in the DMV area were cancelled that evening. I was unable to go to work the following day having to request off sick."

Pros: "Experienced a 4.5 hr delay to the destination. Family had to pick up grandson (Ibooked trip for him) after midnight in L.A. 2 hour flight delay coming back which pick up had to be re-arranged again by family. Family member flew to us next day via United without any issues. Dont book through this site or use American Airlines!!!"
Cons: "See above"

Pros: "American Airlines was great!"
Cons: "Finnair changed my flight to American Airlines (which I don't mind) but never notified me and made me go through hoops to get the changed record indicator."

Cons: "It was not explained to us why my wife was pulled out of the line for questioning. They did not introduce themselves or anything."

Pros: "Stewardess was really nice, friendly. Made me feel welcome and took good care of us"

Pros: "This flight was amazing! The crew was friendly and helped me when I had a panic attack from flying. It was very appreciated"

Pros: "otherwise ok"
Cons: "2hr delay"

Pros: "The AA app for entertainment works well, friendly crew."
Cons: "The flight was delayed 90+ minutes, yet they didn't tell anyone until 90 minutes prior to departure. They knew of system delays and should have updated many hours before the flight but they didn't and had us all there very early waiting around doing nothing."

Pros: "The staff was friendly and helped me reroute my flights."
Cons: "I took a 3 leg journey so I expected to be flying all day, but every flight was delayed going out and one flight was delayed coming in. Plus there are never any gluten free snack choices on the flight."

Pros: "Everything went very smoothly & I plan to book more trips on Kayak in the future."

Pros: "Screens on all headrests with free movies is very nice"
Cons: "More delays for our trip"

Pros: "The service was okay, they were polite."
Cons: "The plane took forever to load, the plane departed late, although the captain still claimed we would make it 10 minutes early we did not. And to top it off, we waited on the tarmac to find a gate because we were late. Thanks American, I appreciate the reminder as to why I never fly your airline."

Pros: "The cordial treatment by the crew members"
Cons: "Not enough air conditioning, it was too warm on both flights. The foid could be better"

Cons: "The flight had to circle LHR for about an hour, and I almost missed my connecting flight to EDI, even though I had a 2.5 hour layover. I also paid over $1,700 for a one-way ticket and $300 in baggage fees, and should have been upgraded before any of the mileage program freebies."

Pros: "The boarding process was simple. We left on time and arrived early."
Cons: "The flight was absolutely freezing and the air was incredibly dry."

Pros: "I liked a lot about our flight, especially that we didn't crash."
Cons: "For a 12 hour flight a little more leg room would have been nice."

Pros: "Curtious people...friendly and made sure we had what we needed for a comfortable flight"
Cons: "After arriving in Phoenix the connecting flight was delayed then cancelled. They put me up in a hotel and got me out the next morning. Other than missing a scheduled meeting. They were very helpful"

Cons: "It was canceled. Minimal customer service"

Cons: "My second (of three) flights was late. United texted me that my next gate was a “2 minute walk” from my arrival gate. Instead, it was a 15 minute walk plus a shuttle bus away. The gate didn’t change, the info was just wrong. Fortunately, my third flight was delayed about 30 minutes. But this also was not communicated in the United text until late."

Pros: "Everything was great"
Cons: "Serve drinks faster we didn't get a drink until we was 20 min into flight. I pay for first class expect a drink before we take off."

Cons: "All went smoothly for this short trip. I booked several weeks ahead but still couldn’t get nonstop from STS to SAN."

Cons: "Both ways there was no option for vegetarian or meat. No more bread was available too"

Pros: "Crew was very friendly."
Cons: "Missing my flight."

Pros: "Very smooth flight, good seats."
Cons: "Nothing"

Pros: "Read the above. I was lucky to sit next to a charming young couple who made the travel time go quickly and fun."
Cons: "The food was as described above. Disappointing."

Cons: "Boarding delayed for cleaning. Then sat on tarmac for another 20 min"

Cons: "Cabin was freezing and flight attendant told us there was no way to control the heating the cooling to a comfortable temperature. It will continue to be too hot or too cold."

Cons: "Boarding in Munich -- our flight came in 1/2 hour late into Munich. Although I believe that security questions/answers may be necessary in foreign countries, I believe that 5-6 minutes of questioning when a flight is already boarding is a bit much."

Pros: "Good flight...no complaints."

Pros: "The flight went very well , however check-in this time was a bit confusing and the attendant ,very, very impatient. The flight was delightful ! Thanks so much , GB ! Dbn"

Pros: "Good flight."
Cons: "When I arrived to get boarding passes for my family of 5, the flight was overbooked of which I had to pay an additional $241 for our seats. What a ripoff! Not happy with Kayak and will use another travel agency."

Pros: "Crew was nice"
Cons: "United seems to havens excessive amount of delays."

Pros: "Crew was fine and flight was very close to schedule"
Cons: "Harsh unpleasant enforcement of carry-on rules. Miserable legroom. Entertainment is just another profit center for united."

Cons: "Food cheap as always and tv had to pay to use."

Pros: "The staff and crew were very helpful, especially in helping catch my connection. Which leads to the dislike."
Cons: "Nothing but delays. Before we boarded...delay. Before we left the gate...delay. Before we left the taxiway...delay. Before we landed...delay. Many on the flight missing, or having tight connections."

Pros: "leaving on time"
Cons: "Before taking off, one of the flight attendants unplugged my power charger and threw it on the floor. The same flight attendant asked if I wanted anything to drink. After stating water please, she never came back with any drink at all. Mind you, I paid for 1st class. I guess that's how United treats their 1st class passengers. Never again"

Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."

Pros: "Well, the plane didn't crash, so that was nice. The plane was clean and the newer 737-900s are pretty decent."
Cons: "Every time I fly United, I pretty much feel like it is an honor on the level of being knighted to get the privilege to fly with this airline. Thank you so much for being willing to take my money in exchange for a service, United. Bless you. I'm sure if you spend $10k + a year with them, they'll happily massage your feet as you ride along, but anyone else seems to be each flight attendant's personal enemy that they must frustrate as often as possible. Also, thank you, United, you beautiful prom queen you, for changing my seat from a window to a middle because it pleased you. It honors me to be your jest."

Pros: "Excellent crew all around....free TV for once....I did get to sit with my husband even though that was not a guarantee...."
Cons: "Wish more tan pretzels were included for snacks"

Pros: "Kansas City airport has to be the worst in the country. Over an hour to get through TSA."
Cons: "I was to be in Kansas City at 4PM and did not get in until after 11PM. Two planes with mechanical problems. The return flight was ahead of schedule all the way."

Pros: "Seamless checkin and boarding. We were early to get into Denver and things were on time."
Cons: "Things were a bit crowded and options for food were limited"

Pros: "The faxt tah I made it home same day"
Cons: "Having to be deferred 7 hrs from intended flight arrival"

Pros: "Stewardess did allow me to check my coat bag"
Cons: "Sat in front of exit row. People in front of me can recline into my personal space I cannot recline pack. Typical united flight arrived slightly late. Then took over an hour to clean and prep plane for our flight. Almost every flight from United is late now. I booked this one 2 hours earlier hoping I could arrive before 10:30. You failed me even when playing it safe."

Pros: "The flight attendants were polite and friendly on this leg."

Cons: "I never made it to Helena. Flight was delayed 2 hours so I missed my connection and had to fly to an alternate airport and buy myself a rental car and hotel room."

Pros: "Nothing"
Cons: "Tried to cancel flight significantly ahead of time due to change in my military duties and was offered $0 because all of the fees and charges far exceeded the cost of the tickets. Very unhappy with United."

Cons: "Rude attendants"

Pros: "Crew was good"
Cons: "The delay"

Pros: "Flight was on time"
Cons: "No grounds crew. Had sit in plane for 30 mins!!!!!!"

Pros: "United covered my hotel room and gave me $30 in meal vouchers. Would have rather been at my destination though."
Cons: "Mechanical failures flights canceled had to rebook the next day!"

Cons: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"

Pros: "the plane was on time, smooth take off and landing, crew was efficient and friendly. it was great !"

Pros: "On time flights"

Pros: "Online confirmation"
Cons: "My seat assignments were changed and we were at the end of the plane next to the bathroom. I know I didn't put those. I don't like the fact that you have to pay for baggage and there is no food provided other than a drink and some really poor substitute even for peanuts. Southwest at least allows you to have a free baggage. It's not the fault of the pilot but it also is very bumpy. The flight crew was fine and it's just the uncomfortable aspects of having my seat assignment changed and the extra charges for anything that makes it comfortable."

Cons: "Wish the seats were a bit more comfortable on frontier. And had to pay for carry ons. Will never ride frontier again."

Cons: "Did not get a receipt/mail of booking, had to call to make sure the flight was actually booked."

Cons: "The father in the row who wouldn't leave his kids alone and didn't let anyone sleep"

Cons: "Completely missed meeting due to 6 changes made during flight - Ask for a refund of some sort and non was given - not even air-miles or ticket recognition. Customer service from United was almost non existent. Will not be flying with united ever again."

Cons: "We were trying to print our boarding passes and computer didn't recognize our bar code. United employees were trying to help us and they couldn't print it either until we approched counter. We didn't see that much of professionalism on United employees. At one point one of the employees told us to go back to Air Canada counter and I thought she was not trained properly."

Pros: "Very nice and clean plane with TV on individual seat. Food and wine were fantastic. English crew was friendly and pleasant. They worked hard to attend to passenger's needs."
Cons: "Food and service"

Pros: "Mostly I like that crew is nice, aircraft is big, and from EWR direcect flight to Delhi."
Cons: "1) flight from Bos to EWR is never on time and connection time is very tight. On day before my uncle missed the same flight because flight Boston got cancelled. 2) business class seats are not comfortable."

Cons: "The transportation service demands tips, and they sit around waiting to be called instead of being alert and close by to those in need. Also there were broken seats in the plane. There are no flight specifications for travelers during the flight in Spanish. I also have a complaint since I am a diabetic and no food or drinks were offered as opposed to other flights I've been on."

Cons: "i missed my flight because my flight left Toronto late"

Cons: "Delays in both flights"

Cons: "The United Terminal at Newark is hideous and United should be ashamed to be associated with this poor quality. The airport is a construction zone at best. The aircraft is tiny, cramped and inadequate."

Cons: "They canceled it for 26 people we have to wait tell tonight this air line sucks and had horrible customer service"

Pros: "I like the fact that the crew is very attentive and helped us to get on board on time."
Cons: "There is not a single thing that I dislike."

Read more about American Airlines
COVID-19 information

Safety measures for airlines flying from Santa Rosa to Cozumel

Airlines flying from Santa Rosa to Cozumel have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Santa Rosa to Cozumel

Mandatory masks

Masks required on board, masks provided on flights from Santa Rosa to Cozumel

Social distancing seating

Middle seats unavailable to book on flights from Santa Rosa to Cozumel

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Santa Rosa to Cozumel

Book cheap flights from Santa Rosa to Cozumel

Recent round-trip flight deals

1/9
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United Airlines
30h 12m
STS - CZM
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44h 05m
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American Airlines
22h 05m
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21h 27m
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American Airlines
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