I had to change my flight last minute due to a medical emergency. Their agent was compassionate and extremely helpful. This airlines really cares about making travel, for fun, work, or an emergency a customer-focused experience. Thank you!
No issues and clear sailing. What a preferred to have sat in one of empty seats other than my assigned seat that would be my only complaint if it was to complain.
They cancelled the flight and provided no support to find another way home or how to get a refund. Links provided didn’t work and phone wait times were over eight hours. Battery on my phone couldn’t last long enough.
Due to plane delays on both legs of my flight home, I had to be rerouted from Santa Rosa to Las Vegas on Skywest and then to DCA on American. SkyWest airlines sat on runway in Las Vegas for 20 minutes waiting for gate to clear. My boarding pass for American that I was given by Alaska was incomplete and the Las Vegas airport lacked signage and departure boards. I barely made my flight bc it was so confusing. American Airlines has a much better wireless connection. I’ll never fly Alaska again. It clearly has problems.
Flight was delayed two hours; for an hour and a half flight?! And so we missed our connecting flight to Rome because of the long walk between the terminals. Hoping to hear back from Alaska about some compensation for our missed flight and night stay in Los Angeles.
It was my first time flying Alaska Airlines and first time flying from Santa Rosa airport. The staff was very professional and friendly. Their instructions were clear and any question was answered satisfactorily. My seat was comfortable and the in-flight beverage service very adequate for the duration of the flight. We arrived ahead of the scheduled landing time and deplaning was simple. I look forward to flying with Alaska again.
I’m New to Alaska Airlines. I was not able to connect to WiFi on either leg of my flights to/from Santa Rosa. Otherwise, it was an enjoyable ride.
All good. Great food and entertainment when there isn’t any on a one hour flight
The first flight attendant who served refreshments was not pleasant at all. No eye contact, no smile, I used my “please “ and “thank you “ and all but had pretzels thrown at me. Next one far surpassed pleasantries and more like Alaska Air! Good leg room, comfortable seats. Boarding was without flaws. I didn’t order food….
Loved the airport. The announcements for boarding were too loud & echoing in the large waiting area, so hard to follow. Other than that, we had a great experience.
The crew were exceptionally nice and accommodating. My wife was tired after the flight from Haneda, Tokyo. They let her sleep and served her dinner later after she woke up, before we landed in PDX.
I had to cancel the flight because with a 3 hour delay for 'unexpected maintenance' in getting to LAX, I couldn't connect to an overseas flight that I had booked on Scandinavian Air.
My flight was delayed three hours and then cancelled. The gate agent proceeded to rebook me in a middle seat without telling me and I was placed between two large individuals who did not fit in their own seats and instead took up most of mine. It was an awful experience.
Good and friendly staff. Nicely enjoyed the complimentary drink and snack.
I understand that both Hawaiian and Alaskan are in the process of merging but I could not get real-time flight info or access my boarding pass on either app
Would have been better if the flight went out as scheduled and we’d have been kept informed. Rescheduling the connecting flight out of Portland was especially difficult.
All was good and they were able to seat my travel companion next to me. Thank you.
Despite two calls as well as a chat on the website, Alaska would not add my TSA number to my reservation. The flight was switched from Hawaiian to Alaska which caused them to mess this up in the first place
I couldn't get checked in 24 hours before either leg of my flight. I tried both my Alaska and Hawaiian codes on both apps.
The flight is supposed to be Hawaiian, but it's operated by Alaska. As such, I could not find my reservation on Hawaiian nor Alaska website. I could not check in on line. At the airports, even the kiosk could not find my reservation. I needed to wait in a long line to check in even though I have no bag to check. Good thing I got to the airport early enough.
Flight was smooth. We boarded early and left Grand Rapids about a half hour ahead of schedule. We then arrived in Lakeland about 40 minutes early. Flights attendants (3) were welcoming and pleasant. Wish we would have at least been offered to buy a bottle of water. No beverage service at all.
I really liked the young man who checked me in and took my bags! He was so kind and was very helpful! I told my sister about the great service and him and she said that is why she flies Avelo Air.
The flight was delayed by a lot and the seats are pretty tight
Surprisingly was one of the better flights I’ve been on
Short 2-hour flight, we took off on time, ETA was earlier than stated, no interaction needed with stewards, no food, no entertainment on such a short flight.
Avelo provided exactly what I expected. They are a low-cost option with no frills but the experience was comfortable and the staff was great! I will be using them in the future for trips when cost is a priority for me.
Expect nothing and you will be fine. Seats are crammed.
Airline was the only available airline during the Southwest cancellation. It was easy to book. Lowest available fair. Convenient airports. Everything was great. Problem was, they didn’t release what gate flight was departing. The woman at the ticket booth didn’t know which terminal they were boarding and wanted me to wait in 30+ minute line versus telling me to look for flight kiosk. Burbank gate was packed. Otherwise the flight was perfect!!
Barely room for the tray table to come down. Clearly a budget airline that overcharges for every additional service.
It was a smooth and short flight and the pilot got us to our destination early. Had it been a longer flight, a snack and drink would have been nice. But this flight was perfect. Thank you.
