Terrible Flight cancelled Long wait for replacement Lost my paid for priority seating Food options abysmal quality Uncomfortable seats
I have my tickets bought since June 2024 with extra space sits. Azul sends us emails every time to change flights. I was in vacation I naively did not think it would bring me any harm. Further, I am Diamond Client (Top fidelity club rank). During checking in this flight, I did not have the extra space, nor multimedia set (this does not affect me, I really do not care, I prefer to watch my own videos). My complaints have not being considered by the attendant, which said she was not from Azul and could not do anything and the she really did not care. She also said I should respect the other passengers. I have bought my tickets 6 months earlier, I had bought extra space, I switched flights thinking Azul was fair enough to keep my ticket settings, I am on the top of the fidelity class and I still have to listen to moral lessons of an attendant which does not even work for Azul. When an Azul employee came (the only information I have is her name is Chris) she validated the other company attendant. I have complained to Azul and still wait for an answer, but they keep calling me to renew my fidelity club, which unfortunately I already did days before my check in. Azul should pay more attention to proposals of switching flights (downgrading setting acquired in advance) and train better their employees and the employees of their associates. I have always had Azul as a top flighting company, after that experience I have changed my perception (and I won´t ever by extra space sits in advance, it must be changed and eventually you will receive a voucher you will never be able to used) and don´t participate in any fidelity program (they are only concerned to your fidelity with respect to them, not the other way around, you may even listen to a moral lesson in that case).
The flight we booked that left at 10 am was canceled without explanation at 4 am the flight they moved us to was 9 hours later.
The flight was supposed to be on a Airbus A330 Neo and it wasn’t. The airplane was pretty old, none of the entertainment screens was working.
The flight from CNF to VCP was delayed and I had to rush to catch the next plane. It was strange, since the boarding in CNF was done in due time.
Azul has become the new Avianca and Copa, they are using Airbus with very uncomfortable seats, no more Azul
On time. Nice crew, clean plane and a small snack
During boarding the company said that the plane didn’t have enough space and required to dispatch any luggage. But in reality the plane was with a lot of luggage space in the overhead bins. So it just took a lot of additional al time, specially considering that it took around 30m for the luggage to arrive in the retrieval belt in the airport.
Tight and not so comfortable business class seats . Crew below average. Very formal, no smiles, and kind of confused when serving meals. AZUL used to be much better on all above subjects. That's is what monopoly does to its customers.
When you buy your ticket, there is a message for a free cabin luggage and a bag. While boarding, they push you to dispatch you hand luggage. When you enter in the plane, you realize that the place to accommodate the hand luggage is empty. In the arriving, you take a long time waiting for your hand luggage which should fly in the cabin.