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I liked the piloting of the aircraft. Very disappointed about lack of electrical ports. Also, although a short flight. there was enough time to hand out snacks to comfort + seats as was done for first class.

The seats are too hard for long flights but otherwise- the process was smooth, the staff attentive, and there was to keep you occupied during the journey if needed.

It's OK. Engine was noisy. The flight was super late. I mean 4 hours late. That is unheard of.

The flight crew was amazing. I’m very tall and they moved me to an exit row unsolicited!!! Amazing service.

Delta flights are great. Easy boarding, friendly crew, great entertainment system. The food/snack choices could be a little better, especially on 4+ hour flights, but still better than most other airlines.

Caroline (Supervisor) was great! Salute to the employees like her!

the entertainment for the flight from DAL-LGA was not available.

On time departure and early arrival. Excellent customer service from flight crew

I cannot say this enough, I NEVER BOARDED OR HAVE HAD ANY TRAVEL IN THE PAST YEAR. However your app says ive been traveling a lot lately. GET REAL HUMANS TO GIVE CUSTOMER SUPPORT.

Not sure why planes don't just board back passengers first.. also wifi connection could be beneficial and keeps passengers occupied

Good, just some of the staffs have such a bad attitude.

I loved the wifi, much better than Delta. Seats were old. and bathrooms dingy.

no wifi and the aircraft was very old with tiny 4” screens.

It took an hour to get my bag after landing. Not exaggerating

Best Thing flight took less time than programmed, quick entry and exit. Recommended!

Check in machines at airport didn't work in both directions. Always needed manual intervention by an agent, which was very frustrating

Drinks and snacks provided. TV had a lot of entertainment options. Plane was fairly comfortable. Staff was less than pleasant.

We liked the flight, but not in JFK, not in Gatwick it is no lounge and this was surprising and disappointing. I think by now it is understandable that COVID will not go away and why it should not be business lounge?

United business class just sucks. There’s no reason to go business class with United. This time there were no screens. Boarding is ridiculous, always. The pull-out table was broken. The female crew members were very nice. The male crew member liked to listen to himself talk on the intercom. And gives his stupid comments on almost anything.

they made me check my carryon. There was space in the overhead bins.

I was happy to be seated with my teen daughter. On my arrival flight we were not together. Drink choices were great. Food was ok. Lots of entertainment options. Pilot communicated well and gave us a heads up about wind and turbulence. Made it less anxious.

The crew’s attitud was not good, only worried for pilot’s comfort, so I ask myself why do I pay so much for so less. The plane is old and broken. I will rey another airline

Airline did not explain reasons why flight was delayed two hours. Explanations were badly needed and rarely provided. Problem seemed to clearly be the airline’s fault and not the fault of the weather or airport.

Flight was delayed by over an hour and gate checked bags took 15 minutes to be delivered to the jet bridge.

There was not much effort from the airline to give a solution after flight was canceled due to weather conditions. Two days waiting at the airport for a connection unacceptable. Thanks for the experience!

It was ok until we got to DC and I wanted to use my United Club pass and the snobbish receptionist said that they don’t take one pass. It took me everything itch of patience not to tell her off

Delays!!! Maintain your planes so your customers don’t have to sit on their assess for over an hour on the tarmac!! Also, United app is buggy. Videos did not load. Overall a miserable experience. Flight crew was awesome though.

I bought internet for the flight. Don’t waste your money. I wasn’t able to download a 1 Mb file from Google Docs during a 3-4 hr period. You can only use WhatsApp and email if you are willing to wait.

No complaints. The flight was uneventful, which is a good thing.

Let me start by saying our connecting flight was cancelled for a maintenance issue but American airlines blamed it on the weather. When rebooking my flight the lady said it was because of maintenance. Our incoming flight wasn't delayed at that time. So we could fly into bad weather but not fly out of bad weather??? Doesn't seem realistic to me. Then our incoming flight was delayed 3 different times. No meal vouchers for lunch or dinner. Just to be on the hottest plane I have ever been on and they didn't serve water or snacks. Never again! Take this warning do not fly AA ever. There are over 3,000 people at the Miami airport due to 27 cancellations. The flight attendants and pilots should be fired.

The experience with American Airlines was terrible from beginning to end. Flight 1210 from Cancun to Charlotte was delayed three times. AA customer service at the CUN airport could not provide information on why or how to accommodate me if I missed my connecting flight at CLT due to the delays. Upon arrival to CLT, de-boarding the plane was a horrible experience. You all should have allowed passengers with departing connecting flights within the hour, to get off the plane first! It caused so many passengers to lose valuable time waiting to get off the plane, and then the long lines in customs! American Airlines knew passengers had to make connecting flights and still chose not to hold the plane? I missed Flight 2758 from CLT to DCA for that reason. Waiting three more hours for the next - Flight 1269 from CLT to DCA. Once again another delay at the last possible minute before boarding due to the plane going out of service/maintenance. Once the new plane boarded, we sat on the tarmac for 40min. I did not arrive to DCA until 12:33am. I spent over 12hours at the airport and I plan to never fly American Airlines again.

Crew was rude and the flight is not comfortable for long haul.

Our original flight was delayed and we almost missed our layover. Fortunately they delayed the second flight as well due to the number of people being on both flights so we got lucky. But it was due to mechanical issues which was frustrating.

While going to Porto Portugal my luggage was delayed for 3 days . While coming back My flight was delayed and missed my connecting flight . No compensation for delayed luggage. Not a happy experience .

TheThe flight crew were amazing. ThThe food and drink choices were very limited.

Flight got delayed 1 hour from 1145 pm to 1245 am the another hour to 145 am just for them to cancel our flight. Waited until we gave up at 4 and decided to take an uber to a hotel since it was taking too long for them to provide us with one.

In-flight Wi-Fi didn’t work and the flight was 25 minutes late. The Embraer plane I was on was pretty old and the tray table was broken.

I didn’t like a thing! Flight attendants were rude, they didn’t have a pilot to fly, 1 hour delayed and I lost my connection flight at Miami due to American Airline’s irresponsibility.

The airplane was extremely hot the air conditioner wasn’t working I

Its so random that they only allow 40 pounds on checked bags when all airlines take 55. They then charge you for each 10 extra pounds, so my checked suitcase was $130 and the flight $30 ... its like whattt, im for sure not traveling with Spirit again

Flight from Tampa to Houston was canceled. SPIRIT rebooked me and they double booked my seat. Conclusion I COULD NOT TRAVEL TO HOUSTON. I MISSED MY GRANDDAUGHTER BIRTHDAY. I would not recommend this company. I will file a complaint. I will never consider SPIRIT as an airline . It’s a faker.

It was the most smooth landing I have ever experienced (and I travel often). The crew was also very pleasant and the pilots kept us informed. Not even a drink unless a charge though is really bad!

Flight from STI to FLL was wonderful But from FLL to MCO worst experience ever the luggage took forever to come out which caused me to loose my flight than they wanted to book me for next day 3pm told I needed to get he lady at the counter just said nothing she could do couldn't offer anything which made me ending up renting an a car to drive home

Deleted flights Aruba to Fortlauderdade more 8 hrs Deleted flight Fortlauderdade to Aruba for 4 hrs . No food vaucher terrible services 😞

I was charged for a bag. That fit into a free baggage slot

I wish the cost of seats was included in the ticket

I paid $15.99 to be able to access the Wi-Fi and it would not work

The low fare charge is a catch., only to be hit by exorbitantly high charges for carry on, checked luggage and seat.