Pros: "sidefini landig, merci."
Pros: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Pros: "Crew was great. Phenomenal even."
Cons: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."
Pros: "Great crew who tried to address my broken in seat entertainment."
Cons: "My inseat entertainment could have worked."
Pros: "The boarding process was much easier and faster. No delayed flights."
Cons: "I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?"
Pros: "Crew helped my parents with physical disabilities through the whole flight. Super grateful"
Pros: "Excellent crew and service, lots of extras at. I charge (like beer/wine, meals, Swiss chocolates). Also on time departure and arrivals. Clean terminal areas. A+"
Cons: "Honestly can’t think of anything"
Pros: "Crew was attentive to passenger needs in a quiet way: without fanfare, did all possible to make it a pleasant, comfortable trip. In fact, went out of their way to get me a wheelchair ride to next flight, which I dearly needed"
Cons: "First flight was delayed due to circumstances outside of airline’s control. They managed to get us there and help me with wheelchair, etc to make flight. Great service and kindness"
Pros: "The crew was terrific and friendly as I expected."
Cons: "I have no other suggestions here since I'm pleased with the flight and services."
Pros: "Exelent Crew, great food and service I really like Swiss airlines. The best so far!!! Thanks"
Cons: "Crew was excellent Seats very short on leg room and hard cushions"
Pros: "We have been flying Swiss for years and they are the most reliable and best organized airline, we have ever experienced."
Cons: "I didn't notice that I had booked some sort of new economy light category where checked baggage is no longer included and to check baggage when booked into this class cost $60 per bag per flight. So overall on the trip I paid $240 extra for luggage alone."
Cons: "I did not have food selection option during my booking the ticket. Would you mind to add food selection options during booking the ticket?"
Pros: "Economy class had a bit wider seats. Included dinner, beverages, and breakfast plus snacks . Happy with Swiss Air."
Pros: "The service and THE FOOD WERE GOOD !"
Pros: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Cons: "I travel a least 5 times a year and Kayak is always my option."
Pros: "Nothing about it"
Cons: "They didn't even take us!"
Pros: "The Plane was modern, they had food / drinks for us, and overall the flight experience was excellent."
Cons: "Extremely crowded no place to wait, Split Airport has too many planes coming in/out and not much space for passengers."
Cons: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
Pros: "Crew helpful. Seats comfortable. Slept most of flight."
Cons: "Didn’t bother me because sleeping but much of flight apparently the entertainment system had issues"
Pros: "Clean, modern plane, friendly and attentive crew"
Cons: "Cramped space in economy!"
Pros: "The crew took very good care of us with food and drinks"
Cons: "Updates by the captain about the situation were too few, too infrequent."
Cons: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Pros: "The boarding process was smooth. The crew was friendly and attentive. Even though it was a short flight, we each got a piece of Swiss chocolate."
Cons: "Like most planes, there was not enough leg room."
Pros: "The flight was smooth; Attendants were nice and everything worked according to schedule"
Pros: "I liked everything except my luggage"
Cons: "I did not like the way Beatice of Swiss Air in Zurich completely rushed me at the gate without trying to talk to Mr. Mueller at checkin 1. I told her that He had starte an ardious process in recovering my luggage. She visibly tried to rush me through the process and told me there was othing that could be done. It felt really ugly to be lied to right to my face, when she diditn try to connect with someone from her own staff who had tried alot of heard to work to help me rectify the luggage question. For all we know, my luggage was in Zuruch, and her actions impeded the luggage from getting onto my plane."
Cons: "Skopje airport personnel was very bad service ticket counter worst ever"
Pros: "The food was good and the crew was nice."
Cons: "No entertainment offered and the seats were cramped."
Pros: "Very pleasant and friendly attendants. Food good, you'll never feel hungry! Love the chocolates!"
Pros: "The price, the timing, friendly yet professional staff & crew"
Cons: "Seats are way too close together for comfort."
Pros: "The flight crew was super friendly and efficient. Lots of leg room and the croissant is a nice touch!"
Cons: "Both flights were excellent. At Zurich airport is were I was disappointed in some staff at the gate. Two employees were rude towards me but the flight home & the staff made up for it for being very friendly & helpful. Over all would fly Swiss air again"
Pros: "Excellent pilot, very smooth fly and landing, good comunication, friendly , good food, nice crew,"
Cons: "A little more water, and too little nag wait in Zurich for connecting flight"
Pros: "zurich a great airport."
Cons: "cheese roll"
Cons: "Very uncomfortable seats, very hard. The cabin was cold and there was no possibility to adjust blowers. Old entertainment sets with poor variety of choices to watch."
Pros: "Boarding and staff okay"
Cons: "Terrible plane ; no room , the most miserable flight we have ever been on"
Pros: "Very nice flight back home! Comfortable seats (Great receline - almost too much for your neighbors), great food, lots of entertainment, etc. Flight attendants were nice. They left snacks, water, juice and soda out in the galley if you were in the mood for something. Bathrooms were clean. Overall I rate this flight a 9/10."
Cons: "The seat reclining in front of you made it very hard to get out of your seat and into the aisle without major clumsiness and disturbing your fellow passengers. Also the headphone jack has the old fashioned 2 prong. So you can't use your own headphones without an adapter if you only want to listen out of one ear the whole time."
Pros: "Food was adequate for economy. Free drinks on trans-Atlantic flights are a nice perk. Cabin crew is friendly."
Cons: "Flight was delayed due to incoming aircraft. It was probably not the airline's fault. Berlin Tegel gate area is too small for international flight - not enough seats and nowhere else to wait after security."
Pros: "Loved the food and wine. Very comfortable flight and the staff was wonderful"
Pros: "Friendly crew and very professoinal"
Cons: "Old plane"
Pros: "Crew was great, polite and pleasant. This is the only good thing about the flight."
Cons: "The agent at the check-in had no clue what he was doing. He had to ask his neighboring agents a dozen questions to check us in (4 passengers, 3 bags and 2 car seats). On top of that, his whole demeanor was condescending, treating us as if we had never flown an airplane before. We are big are traveling light, so we had 2 small suitcases, small enough that we never have to check them in for the US domestic flights. I asked the check-in agent if the small ones were needed to be checked in or if they could be taken as carry-ons. He made a big deal that they were too big and had to be checked in. But when we boarded the plane, we saw that about a quarter of the carry-on bags in the plane were as big as our small suitcases! We were in row 30+. The leg room was the narrowest I have had in all international flights I flew in. Having longer than average legs, it was pure torture for the duration of the overnight flight. The best part of the dinner they served was the croissant - that should give you an idea. I don't think I would voluntarily choose Swiss Air again."
Pros: "The service was very good."
Cons: "The seats were very UNconfortable. The entertainment system was limited."
Pros: "All but the service"
Cons: "Flight attendants seem confused. Service was below par. Took forever to clean food service. Business class had the lights off after dinner at least 40 minutes before we did in Economy. Couldn't get water I requested for a long time."
Pros: "Flight attendants were perfect, sincere, and friendly. Great selection of free movies."
Cons: "I could not open my laptop and do any work once the person in front of me put their seat back. Big time bummer."
Pros: "The seats were actually more comfortable on this short leg than on the much longer flight back to Boston. And the Swiss chocolate was good."
Cons: "Having to pay for a second checked bag. And the refreshment (I think it was supposed to be ice cream) was awful. Also, I think it was the young pilots virgin flight. The jerky take off and bouncy initial flight was capped off with an approach to the runway for landing that was very scary, much too fast and wobbly. Thankfully the plane was pulled back up into the air, just before touch down, circled for ten minutes, and retried the landing. This time perfectly smooth and successful."
Pros: "Employees so so not friendly"
Cons: "More professionally"
Pros: "Everything really."
Cons: "If I have to choose something it would be food"
Pros: "Wick and efficient service. On time. Comfortable and clean aircraft. Crew was flexible to guests needs."
Pros: "Flight was good as planned."
Pros: "Cabin was clean, captain was communicative, disembarking and boarding were efficient"
Cons: "The flight attendants were not friendly to us, though they were competent at their jobs. More varied entertainment choices would have been nice, too."
Pros: "The kindness of your personnel’s tethers"
Cons: "There is always An smile that help service!"
Cons: "I cant think of anything at the moment."
Pros: "The crew"
Cons: "Entertainment options"
Pros: "Nice seats and food in business class"
Cons: "Check in is very poor in Panama airport"
Pros: "Good service"
Pros: "Amazing crew!! Not to mention the superb accommodations made to passengers when connecting flights were missed due to technical difficulties/weather. So organized, helpful, and friendly. They took away the stress of flying."
Cons: "Food on COPA is terrible."
Cons: "No había tv individual, staff no muy amable"
Pros: "The flight was on time, the airline personnel very polite and attentive. I recommend to my friends and family to choose Copa for their next flight."
Cons: "I did not like the 2 baggage 23 kg rule. International flights are always 32 Kg. I had just one baggage with 29 Kg. and you guys wanted to charge me 104 extra dollars for my only one bag! Too much. The 32 kg for international flights is the commun rule among all airlines, except Copa. Need to change it. Thanks"
Pros: "I liked entertainment"
Cons: "Overall was a bad experience food was horrible and crew was not to standards"
Pros: "It felt like we were finally appreciated as guests again. We actually got what we paid for, and it was EXCELLENT!!"
Cons: "Our flights were delayed and on top of that, we had to run to reach the gate (which was changed without any notice)"
Pros: "I loved the fact that you let people fly with pets in the cabin, it's such a leap forward for us animal lovers! Even if it was not my pet I really appreciete that you enable people to travel with their pets =)"
Cons: "The food has few to none vegetarian/vegan options. These days more and more people are trying to eat in a less cruel and healthier way. It would be great if you could keep up with that trend =) Otherwise it would really make me (and a lot of other people) happy if the disposable items such as cutlery and packaging were optional, so to reduce the plastic waste. All in all you offer a great service =)"
Pros: "Great seats both legs. New aircraft 737800? Nice jet!!"
Cons: "Characters difficult to type in on comment for in flight service. Turns out it is just for the entertainment interface so Alitalia confusing when rating."
Cons: "The change in my original reservation with no warning and prior consultation !! Both companies acuese each other to make the change (COPA & the Agency...) at the end the only posibility was travel throught Rio an then to Recife...very bad, since you made me spend one night in the airport and not in Recife, as it was my original purchase !!"
Pros: "Nice crew, very helpful."
Cons: "No vegetarian menu."
Pros: "Served great airline food, and the staff is very friendly. Free alcohol is also available."
Cons: "Crew was not pleasant Food was not tasty"
Pros: "Super friendly crew."
Pros: "Crew was very helpful"
Cons: "Not enough entertainment options"
Cons: "Plane was late in starting barely made our connection to FLL"
Pros: "You did not have a category for these persons"
Cons: "My pc was reseted twice and didn’t work properly. Copa employee didn’t aske me, he just told me only rice with meat. We don’t have more pasta!!! Really bad trip overall"
Pros: "Appreciated the vouchers for the trouble. Was able to sleep the entire flight since it was night time."
Cons: "Didn't like how we weren't able to connect to our second leg of the flight even though the plane was sitting there for another half hour after we got to the doors."
Pros: "Everything was fine, long haul flights tend to be stressful but crew managed to make it as comfortable as possible."
Cons: "Flight was delayed for a couple of hours, not really Copa's fault but well, that would be my only "complain""
Pros: "It was nice to be able to watch movies - but the selection of good movies was limited."
Cons: "Seats were too cramped. There were no Spanish-language movies."
Cons: "It was a bad day to fly both of my flights was late more than one hour and the gate agent did not announce to give the reason why it was late to take off"
Cons: "There was a 4.5 hours delay in panama I paid for the accompaniment of my kid and they just left him alone the 10 hours didn’t even bother to tell him there was a change of boarding door"
Pros: "Nothing since my negative stressed the whole trip."
Cons: "We have long names, 4. It was correct in the booking with Layak but copa charged us $120 US / 2,090 MXP For correcting. Saying that Kayak didn't transmit everything. It was pay or be denied boarding."
Pros: "Well organized/great crew"
Cons: "Nothing I didn't dislike. Will fly Copa again"
Pros: "Food and drinks."
Cons: "Bad entertainment selection and screen."
Cons: "Most planes in Copa have personal monitors where you can choose the movie you prefer to watch. The plane from Panama to Santa Cruz was an old plane that did not have this service."
Pros: "The crew were nice and they had good meal servir."
Cons: "We were in the last row which wasn't comfortable. The flight departed late, arrived late, and it took almost an hour for the bags to come out. The entertainment was also very poor."
Pros: "The crew is very nice. The flights were on time. Direct flights from Panama to Brasilia- Brazil. There was enough room for carry ons. Free alcooholic drinks."
Cons: "The airport crew spoke Spanish to me, even after seeing my Brazilian passport. I understand Spanish, but their gate and check-in crew should be trained to speak English to avoid confusion with non Spanish speaking passengers. The seats are hard and I never got a pillow. One movie option and long time with nothing playing on tv."
Pros: "Short flight Good space inflight"
Cons: "Awful boarding, kept standing until everyone else was in the plane even though I was second in line, very inefficient crew. Only a few movies to watch"
Cons: "Due to COVID it was ok"
Pros: "Left and arrived on time"
Cons: "Everything was great"
Pros: "Nice, clean and on time."
Cons: "The pilot kept speaking info in 3 languages.. disturbing the movie."
Pros: "I was set at the emergency exit for free."
Cons: "If there was any Entertainment."
Cons: "Check in was very slow for priority lane (slower than non-priority)"
Pros: "Boarding was generally quick and easy."
Cons: "Aerolíneas charges exorbitant prices for luggage - the 1st suitcase is $40 (USD) and additional luggage is $80 each. When purchasing tickets, it was not stated that luggage fees may apply, and when we checked the luggage we weren’t how much the baggage fees we’re until we went to another counter."
Cons: "Poor welcome attitude from the crew... no TV screen... no food unless it was served while I was asleep... But the plane did not fall down ! :-) To put it shortly, not a memorable flight..."
Pros: "Nothing. I had to pay extra money for bagged i already paid for."
Cons: "better boarding"
Pros: "Very friendly counter and gate employees. Crew was polite and efficient"
Pros: "We arrive 30 min earlier"
Pros: "Fast boarding."
Cons: "Basic food. No entertainment."
Cons: "It took very long to get the luggage after we had landed"
Pros: "Puntualidad. El boarding fue ordenado y a horario. Llegamos a horario tambien."
Cons: "La atención abordo no existió. Sólo un vaso de gaseosa o café. Para el costo del vuelo, podrían al menos poner unos snacks."
Pros: "Free entertainment at your seat."
Cons: "It was a 3.5 hour beverage flt. Would have liked real food. no refills on drinks."
Pros: "Checkin, boarding and short flight all excellent as was service staff"
Pros: "If we weren't part of the Sky Priority boarding group there would be literally nothing we liked about this flight."
Cons: "The seats were cramped and not comfortable. The flight had no entertainment. That didn't bother us, but worth noting since we were on a newer plane."
Pros: "Nothing, everyone was rude"
Cons: "Did not let me get in my flight because I had surgery 15 days prior"
Pros: "Easy boarding. Made up time in the air for delay on runway."
Cons: "They need to stop serving ham and cheese on these flights. There are people that do not eat ham for religious reasons. Either have a vegetarian option or serve only vegetarian."
Pros: "No extra charge for checked bags, and in flight drinks and snacks. This plane has video screens so the in flight entertainment was awesome."
Cons: "Only came by once on a 3.5 hour flight for drinks service."
Cons: "Take off was one hour late."
Pros: "the plane was new"
Cons: "my flight was delayed one day due to overbooking, basically they gave my place to someone else. I lost one day of accommodation at destination and had to pay another one in Buenos Aires for which they reimburse max 55 usd, and when you wait fir reimbursement those guys move so slow you won’t believe is true, imagine you have also some people before you- i waited for 2h and 30 min and had 5 people before me. Overall Aerolineas is not a stable company so watch out when you plan your itinerary in Argentina with them i lost two flights because of them in one week"
Pros: "Got back to BA safely!"
Cons: "Flight was delayed one half hour."
Pros: "Small airport. No hassle."
Pros: "We landed safely"
Cons: "Slow deplane...bused to terminal. Poor inflight service."
Cons: "Our flight was delayed for two hours. Finally, we get on the plane, it takes off, and it's freezing."
Pros: "A peacefull a quiet fly!"
Cons: "1 hour of delay"
Cons: "striking staff, complacency Zero concern for foreign travellers"
Pros: "Smooth and comfortable flight. We were upgraded to business class....nice."
Cons: "The boarding process was confusing as they didn't announce in English always."
Cons: "It is appalling that having the highest possible status with Delta - Diamond - that a partner does not recognize this and does not even tagged my bag as priority unless I complained."
Pros: "Everything went according to plan. Tough to beat that."
Cons: "Entertainment doesn't apply."
Pros: "First time first class. Not expected. Super comfortable."
Cons: "We were in the exit row. They made us put our light jackets in the overhead bin while letting 4 others keep them in their laps. When I pointed to the other jackets, the two attendants looked at them and then just moved on. 9 flights in 21 days, all flight attendants on the other airlines we flew were friendly and pleasant. Aerolineas Argentinas attendants were grim, unfriendly, and we believe singled us out for being from the US."
Cons: "Our flight from Mendoza to Buenos Aires was delayed 5 hours. The airline didn't provide any timely information or food vouchers. The experience was very unpleasant, I will avoid Aerolíneas Argentinas in the future."
Pros: "Delays, airport of destiny changed with no explanation"
Pros: "Punctuality, clean plane."
Cons: "Very poor food.. no in-flight entertainment. Tight seating. Service offered would best qualify as "no-frills"..."
Cons: "No actual entertainment on the online option"
Pros: "Comfortable seats, great inclination of seats, lot of space between seats and very friendly crew members."
Cons: "Snacks were small for a 3 hours flight."
Cons: "I was double booked on the same flight using Kayak. Aerolineas Argentina is so far refusing to reverse the double credit card charge. Terrible customer service. Not sure I'll ever use Kayak or fly Aerolineas Argentina again. I am telling everyone I know about the experience so they will beware of using Kayak."
Pros: "El vuelo salió un poco demorado por cuestiones climáticas, pero el resto salió todo bien."
Pros: "Delayed. This airline isn't good. Out of 6 flights, only 1 was on time."
Cons: "You must be checked in 45 minutes before flight!!!!!!!!"
Pros: "I appreciated the speed of the boarding process. Boarding from the back of the plane to the front makes so much more sense and gets everyone on the plane quickly!"
Cons: "I liked the snack boxes better than sandwiches."
Pros: "The middle seat empty AMAZING!"
Cons: "Bigger glass for wine !"
Pros: "All good"
Cons: "To drop the bag was very messy"
Pros: "All the staff was great."
Cons: "I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?"
Cons: "They don't come around with drinks very often on LATAM. We bought our startup supply at the airport. First drink round was two hours into the flight."
Pros: "The crew was very warm."
Cons: "Seats very tight."
Cons: "the cabin and seats are old and seems dirty"
Pros: "Crew was good"
Cons: "Seat not comfortable"
Pros: "Neat, polite and orderly. Great food!"
Cons: "Not much."
Cons: "Strange use of curtains upfront during flight. I was asked to check my carryon for free to help out with boarding, but then had to wait longer to get the bag in baggage claim. It was the last bag of my checked bags to show up. Checked carryon bags should have a higher priority to return."
Cons: "Almost everything. This airline charges normal fees and offers low cost service. Very bad"
Pros: "Friendly and correct cabin crew."
Cons: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."
Cons: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."
Pros: "Not much I can think of"
Cons: "Undisclosed charges for bags and a check on that lasted over 30 minutes and my entire family ogn6 people were scattered throughout plane with absolutely no effort to put young kids next to parents"
Pros: "Everything is amazing"
Cons: "The check-in and boarding process was chaotic. Only one check-in station accepted credit cards to pay for check bags, creating a long delay when the printer broke."
Pros: "yo tenia comida kosher y no me la dieron"
Pros: "The leg place and reclining chair"
Cons: "offering some free snacks and soda (3 hour flight, other than water, everything else is charged). An online entertainment system that actually works."
Pros: "The entertainment options were good, my device connected immediately, and the movie started right away (while the boarding process was being completed)."
Cons: "More vegetarian options in the menu."
Cons: "The temperature should be a bit warmer"
Cons: "Offer refreshments"
Pros: "I liked the person I was sitting next to"
Cons: "It was fine, but they scattered my group of six all over the plane because we didn’t pay for special seats"
Pros: "Crew was extremely unfriendly"
Cons: "Better service. Train your people. Learn from azul airlines"
Cons: "Better pillows"
Pros: "The snack was ok."
Cons: "The flight was delayed for over one hour and a half and nobody could tell us why"
Pros: "latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now"
Cons: "less ignorant/greedy management"
Pros: "They were very kind!"
Cons: "Probably the space we need more room, so we could stretch our legs and be more comfy!"
Cons: "Lack of food!! LATAM you are doing it wrong"
Pros: "I liked almost all!!!"
Cons: "The sandwich (cool meal)... The may improve it..."
Pros: "Good service and food. Though food tray was small. not very many choices. Pleasant crew."
Cons: "The boarding process in Lima was chaotic. I was to continue on the same plane from Miami and Lima to Buenos Aires, however, nobody mentioned I could stay on the same aircraft, so they made me go off the plane out the arriving area hall, again through security, which was a hassle, almost forgot my wrist watch..... all that to end up in the same gate to board the same plane. a total waste of time and energy...."
Pros: "Said Paulo airport was chaos but flight was great"
Cons: "No entertainment. The airplane seems to be an older model."
Pros: "The crew was very kínd!"
Cons: "Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam."
Cons: "It was nasty, disordered. Bad experience"
Pros: "I was a little worried because I hadn't flown them before but they were excellent. Plenty of leg room, the flight attendants were lovely, everything was clean, food was good (not gourmet but good) and no real turbulence. It was great."
Pros: "the flight was quiet"
Cons: "only a sandwich and 1 glass of coke for a four hours flight? And if ask for a beer you has to wait until the end of the services... VERY POOR"
Pros: "The whole flight went smoothly and I really have no complaints about the flight itself."
Cons: "When I arrived, my luggage did not make the connecting flight. It was tracked down and hopefully will make it to me soon but you can see how it’s inconvenient. The first leg of my flight was operated by Wamos, though it was a LATAM flight. I know that this is something that happens often for all sorts of reasons, however I can’t help but think it had something to do with the transition of my luggage from one flight to the next. My flights home are similar ( One leg of it being operated by another airline) and needless to say I’m a bit nervous about that."
Pros: "I would fly Latam again, good service and I saved a lot of money"
Cons: "Would like a lil bit more legroom"
Pros: "Timely and leg room ok."
Cons: "I’d rather have the option to buy good food than to get prepaid substandard food. No entertainment system available but these days everybody brings their own tablet anyway. Crew was polite and professional."
Pros: "Seat was comfortable, as expected in business class"
Cons: "1. Entertaining not working Rebooting didn’t fix it Nobody offered any alternative 2. As the last seat, NONE of my meal options were available. Surely they could hv started fm the back at least once to offset this handicap?"
Pros: "there was way too little leg room and the seats went back too far. I love LAN and LATAM because the crew and cudtomer service are always EXCELLENT."
Cons: "Standing too long before boarding at 2am!"
Cons: "The flight at first had a 3 HOUR delay do to a "mechanical breakdown". We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane. They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us. We ended up taking another flight until the following night!!"
Cons: "Latam The website of Latam is useless. The services for people in broadcoast is so difficult that almost impossible (email, facebook, telephone, etc) In my case, i was in Africa and couldn´t change my ticket. My brother had to change it from Argentina."
Pros: "Staff was nice despite the situation."
Cons: "The flight was cancelled, we were reassigned to a Turkish Airlines flight that departed more than 6 hours later than our cancelled flight, we were given lunch but at a fast food restaurant even when we had to carry along all our luggage (super un-practical). And searching for info on twitter I found out this flight gets cancelled quite a lot."
Cons: "To short connection"
Pros: "Entertainement system, lightening system."
Cons: "Breakfast could be improved"
I missed it because of the delay in the other flights. Attendants in the airport sent me from one side to the other many times due to poor information.
Cons: "I never got to fly !!! I was flying to Rio de Janeiro from USA and my flight got canceled, so I never made it to Rio therefore I wasn’t able to fly to São Paulo . I called you guys and the airline to see what you could do for me . Very bad customer service considering there’s a pandemic. I understand certain flights are non refundable but during the circumstances you could’ve gave a voucher to use later but instead you tried to charge me more money to make changes when I didn’t even know when I was able to fly. To all this I lost my money and my chance to fly later . Never again I will buy anything from Kayak . You just lost a customer!!!"
Pros: "It was a fluid flight"
Cons: "That it wasn't late"
Cons: "If I had at least boarded the flight I could have given feedback. But I didn't get in! I spent 6 hours at the airport waiting for my flight, with check in done and missed the flight. And on my ticket I didn't have the gate number or the terminal, the goalkeeper said he would let me know when the flight was leaving, the hours passed and I didn't hear him calling me. until near the departure time I went to ask the employee and he said that the flight had left a long time ago and that the entrance was on the opposite side of where I was and they did not warn me ... now I'm here at the airport with no place to sleep, waiting for my other flight with a connection to Brasilia that leaves 6 am where I will wait for almost 12 hours to be able to get home. remembering that my flight from São Paulo to Cuiabá was 3 hours long and I will have to wait for almost 24 hours. A goalkeeper was super arrogant with me, gave me no support and even told me that if I was in the United States I would be waiting for 3 days at the airport sleeping on the floor, so it was ok."
Cons: "No masks. I didn't like it."
Pros: "Aircraft look new and very clean."
Cons: "Flight was 1 hour late. It would be better if they kept the flights on time specially this time of the year. They had several flights daily from São Paulo to Rio, no reason to be late. It would be better if the employees knew the rules about their work. Everything very disorganized from the gate number to the carry on allowed in the plane. I will never fly with Gol again."
Pros: "Nice crew. Okay seats."
Cons: "4 hour delay with no information. Just horrible in this day and age."
Cons: "O check in em guarulhos é péssimo e mal organizado. Mais de 40 minutos na fila, mesmo na fila do passageiro frequente."
Pros: "All great n crew very helpful"
Pros: "time was OK"
Cons: "Starting by the fact that if the system was actually working we could’ve done check in in the machine, and cut the 2 and half hours of line for check in and luggage drop off. The check in crew was not efficient at all, they would take 10 to 20 min to every costumer, no organization and poor trainin."
Pros: "I always have a good experience with Gol, the Gol Confort Seats are great, attentive crew, puncntuality."
Pros: "Seats very comfortable with plenty of room. Crew very friendly and helpful."
Cons: "The little crackers they serve taste like cardboard."
Cons: "I have not had my flight GRU - SSA because I'm stuck in Buenos Aires in Aerolíneas Argentinas Hell"
Pros: "crew was smart. very standard"
Cons: "i had issue getting checked bag from kiosk. had to speak with attendant"
Cons: "I wasn’t allowed to get on the plane and gol crew members were absolutely no help. Don’t recommend for anyone."
Pros: "On time"
Cons: "El vuelo despegó una hora tarde, nos hicieron cambiar de avión."
Cons: "More efficient check in. Long wait at gate."
Cons: "Horrible experience. With a CONFIRMED seat with GOL airlines- and checking in two hours before flight- I was told flight was oversold and they did not have ANY seats on the plane. REBOOKED on flight from different airport two hours away! Awful!!!!!"
Cons: "Viendo que no podrían acomodar tres adultos y dos bebés en una fila de tres asientos por falta de mascarillas de oxígeno, en lugar de reacomodar gente, nos hicieron descender del avión, no les importó mi bebé ni mi esposa que está embarazada, el peor episodio viajando, el supervisor fue descortés, poco profesional y de verdad tiró por los suelos la buena impresión que tenía de GOL"
Pros: "Crew was friendly, helpful, overall awesome. Comfort level was great. Appreciated the few small extras that came with our GOL premium upgrade purchase."
Cons: "Seriously, a sandwich and some indistinguishable "dessert". Honestly, I can't tell you what the 2nd item was on the try, even after trying it. I get that the flight was only 3 hours long, but a sandwich is not dinner. And, it tasted horrible. I took 3 bites and couldn't stomach the rest. It was laughable that they offered wine with it. Had I realized this was the option, I would have brought my own food. My husband, who eats literally everything, couldn't even eat it, and it was a cheese sandwich. How hard is it to make a bad cheese sandwich? Well, apparently, GOL knows how to do it."
Pros: "Nice people once you get to an agent"
Cons: "Long lines of confused people trying to figure out which is the right one for them. Need more people giving orientation as people arrive to GRU airport."
Pros: "No horário... bagagens já estavam na esteira quando chegamos"
Pros: "Traveling from JFK TO GRU. Fight got delay by 2 hrs. Arrived at GRU 8:28. Got the luggage in 20-25 mins. Run like crazy to the check in 15 min. Got there by 9:15 only to find out it’s been closed for checking bags. I beg , implore and there’s nothing to be done. Pay extra for 2 extra bags, for what? Nothing. Lost about $75 altogether non refundable. SUCKS."
Cons: "What’s to like? Because of 30 they couldn’t added mire luggage. Begging imploring it didn’t matter. Ok I didn’t like loosing $75. Who’s gonna refund? Nobody. SUCKS"
Pros: "Flight on time"
Cons: "No entertainment on the flight"
Pros: "I’m time quick to board food and drinks free"
Pros: "On time departure, very nice n clean interior, fast luggage delivery at CWB"
Cons: "Hardly talk n understand English"
Cons: "The flight was late."
Pros: "Knowing that GOL is an LCC, I was not expecting much. However, after realizing that every seat had the legroom typical of a Extra Comfort seat on NA carriers, I soon became won over. Regular recline functionality (missing on some of the larger LCCs worldwide) and a free drink and snack (also missing on many LCCs), TOO was truly a relaxing flight. 10/10. Would definitely fly again."
Cons: "I mean, there was no entertainment available (to my knowledge) but there was allegedly Wi-Fi (I didn't try)."
Cons: "space on the seats, and between the seats"
Pros: "Didn’t have to pay more for the exit row!!!"
Pros: "In general is fine, but the same price of all the other airlines . I flew 3 hours and no tv! (and no meal) I'd fly Avianca next time: They all have your personal tv and gives you meal even for short flights."
Cons: "It was on time."
Cons: "Acentos muito apertados."
Pros: "Idem San Paulo"
Cons: "El idioma, tienen que hablar también en español, ya que hablan portugués e inglés."
Pros: "First time on Gol! Awesome airline!"
Pros: "Delays without advice,desaster."
Pros: "Flight on time, nice crew."
Cons: "Uncomfortable seats."
Pros: "Everything was great."
Cons: "Voo atrasado Sujeira no aviao (chiclete no chão)"
Pros: "Plane itself was fine, fairly spacious and comfortable."
Cons: "Check in São Paulo was hectic and disorganized and my bag never made it on the flight after I checked it in- was not offered any vouchers or apology. I am left without any luggage in the jungle and will have to cancel my Amazon Jungle tour as I do not have my proper equipment needed."
Pros: "Crew members were helpful"
Cons: "Food was bad and didn't taste fresh. No tea to drink either. Boarding times were usually late but arrival times were as expected. There's no entertainment at all in the planes. No screens, no movies, no nothing."
Pros: "Got me there on time"
Cons: "Charged for coffee. No in-flight entertainment, crew was not all that friendly"
Pros: "No entertainment available. No monitors on seats..."
Cons: "Flight was diverted to Rio"
Pros: "Arrived earlier than scheduled"
Pros: "Employees were helpful profesional and friendly"
Pros: "Crew and service."
Cons: "No entertainment at all."