Best experience yet in BC
My flight got cancelled and chat deals and the japan airlines failed to notify me. I had to book another flight last minute and pay double what I had originally. Bad customer service from both chatdeal and japan airlines. Never will use them again. Waste of time and money
I got scammed. The flight I booked did not exist. The flight was suspended more than a month ago & I did not get any notices or e-mails. When I arrived the airport there is no flight, no people working. I'm trying to get a refund, but they said they are not sure I can get full refund. I booked the partnered-agent called Chatdeal. You guys need to drop these people from listing on Kayak, they are completely scammers.
Kayak messed up the scheduling of our canceled flight and set us back from departing for one whole day
The flight departed on time and the flight crew service was absolutely amazing!
The flight departed on time and the flight crew service was absolutely amazing!
There were about 20 people on the flight. It was like getting business-class service from the crew.
Cons: "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
Pros: "The experience was really good. I’ll be using JAL again."
Cons: "Keep doing a good job."
Pros: "Seat super comfy"
Cons: "All okay"
Cons: "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
Pros: "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"
Pros: "Everything ! Makes me what to travel to Japan more."
Cons: "I loved it"
Pros: "Overall is good :)"
Pros: "Food was great"
Cons: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Cons: "Everything. I will fly out from Narita from this point forward."
Pros: "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
Cons: "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
Pros: "Good service. Flight went off without a problem."
Pros: "Check in early and easy.... Bags straight through to Sydney... JAL... What other airlines should aspire to."
Pros: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Cons: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Pros: "Very helpful and polite"
Cons: "I got a sore but comes the seat was not very padded"
Pros: "Friendly diligent staff"
Cons: "No announcement to acknowledge the bumpy ride"
Pros: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Pros: "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
Cons: "Can’t think of any thing"
Pros: "Loved the food. Cabin attendants were very friendly, polite and helpful."
Pros: "Lots of room, generous checked luggage policy, great airline."
Pros: "Excellent service, excellent seats and comfort . Good food"
Pros: "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
Cons: "Nothing, well done."
Cons: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
Pros: "The meals. The attention to service details. The seats are better."
Cons: "Ticket reservation follow up."
Pros: "Superb services!"
Cons: "I don't think there's anything I didn't like during my journey"
Cons: "more movie options!"
Pros: "JAL doesn't disappoint!"
Pros: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Pros: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Cons: "No food offered, not even a biscuit, only very basic drink selection."
Pros: "The food was excellent and the stewardesses were extremely attentive and helpful."
Pros: "The flight went well and the 3 meals were interesting. The staff was professional."
Cons: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
Cons: "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
Pros: "The airplane and all crevices"
Pros: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
Pros: "Service and polite staff."
Cons: "Not much space between the seats for my long legs."
Pros: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Pros: "JAL is the best airline I've ever flown."
Cons: "Food isn't to my liking but was good."
Cons: "Some crew members from Hong Kong better make more effort to improve service skills."
Pros: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Great airline with friendly staff, on time departure. Unfortunately their website is really difficult.
Cons: "There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable."
Cons: "Selecting seats online"
Pros: "The seat was great."
Cons: "Overall, it was a great experience. Boarding is very fast compared to US airlines."
Pros: "Great service!"
Cons: "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
Pros: "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
Cons: "Flight left a little bit late."
Pros: "Crew was very friendly and the service was reasonably good."
Cons: "Seats were not very comfortable."
Pros: "Excellent crew!"
Cons: "It could have been quieter."
Pros: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
Cons: "Seats are cramped and small"
Pros: "Crew members was very polite and food was good"
Cons: "seat is quite small."
Pros: "Flight departed on time, landed on time....excellent service, too."
Pros: "Great planes, very clean toilets, very efficient and extremely polite crew."
Cons: "No paper towels in the bathroom"
Cons: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
Pros: "Food and entertainment has to be better."
Cons: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
Pros: "Staff was great and both the terminals and onboard"
Pros: "Food was amazingly good!"
Cons: "Movie selection was limited"
Pros: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Cons: "If the seat reclined a bit more, would be nice."
Pros: "Very efficient"
Cons: "Food was not good"
Pros: "Staff and crew and food!"
Cons: "We could not check in online. This was frustrating and we do not know why?"
Pros: "It was alright."
Cons: "Prepare to wake up with neck pain."
Pros: "Great service and crew. Boarding was quick and efficient."
Cons: "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
Pros: "Very polite staff"
Cons: "The curry made me sick and the movies were outdated."
Pros: "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
Cons: "There was nothing I disliked."
Pros: "Seat was good and slept like a baby"
Cons: "Nothing really, slept the whole way"
Pros: "Flight spot on time."
Cons: "Can't think of a better thing"
Pros: "Hospitality of the staff was superb. Nice and clean cabin."
Cons: "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
Pros: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Pros: "Almost everything was good"
Cons: "Check in was complicated."
Pros: "787 was beautiful, great features, clean. Flight attendants were polite and helpful."
Pros: "Great customer service and very kind staff!"
Pros: "5 stars all around 5 stars around"
Pros: "Food legroom service friendliness"
Cons: "Could not view flight info on map"
Pros: "ANA has great service, because they staff trip you very well. Everyone worry that you have a great experience, before and during flight."
Cons: "Food was a bit salty. Bread was so cold."
Cons: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Pros: "Ana is the best"
Pros: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
Pros: "The crew"
Cons: "No food available only drinks"
Pros: "Was able to request a gluten-free meal for the flight"
Pros: "Legs-room was good."
Cons: "Sit have good legs-room, but not a great comfortable sits... Food can be better."
Pros: "Everything but the food menu. But it's okay. I usually order Hindu meal."
Cons: "Nothing except food menu. The standard menu does not change very much. It's always very similar."
Pros: "Staff are very attentive and helpful; the entertainment system is top class"
Cons: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
Pros: "everything was so smooth!!"
Cons: "entertainment : wish there were more japanese comedies!!"
Pros: "Great movies!!"
Cons: "Terrible seats- difficult to find s confirtsble position."
Cons: "Not enough English movies/tv shows"
Cons: "The seats were uncomfortable to sleep in."
Pros: "Overall the whole expertises was quick and easy besides Check In that took a minute to figure out."
Cons: "A confirmation/reservation number for the flight would have been nice to have."
Pros: "Very courteous"
Cons: "Seats are not too comfortable"
Pros: "Seats were very comfortable with plenty of room."
Cons: "Seats were very comfortable with plenty of room."
Pros: "Quick and efficient borading"
Pros: "It was nice that I did not have to pay a checked baggage fee. The staff was helpful and courteous. The ratings for food and entertainment are n/a because neither was offered during our short flight. I had to cancel one of the tickets I bought a week prior to the trip but got about a half of the money back."
Cons: "I had to buy water for 100 yen. Only free drink offered was a small cup of hot coffee."
Pros: "1/5 the price for bags than Jetstar. They didn’t hassle me about my camera bag carryon. Easy and mellow."
Pros: "Clean airplane, courteous crew."
Cons: "No entertainment, and poor food choices for a price."
Pros: "The whole process was great and surpassed our expectations for a Low Cost Carrier (LCC). Check in was simple and the attendant was very helpful. Flight departed on time and arrived on time."
Pros: "Extreme professionalism and friendliness of airline staff."
Pros: "Excellent and respecful staff"
Cons: "Flight was delayed."
Pros: "Everything went well. Slept the whole flight and it was a short trip."
Cons: "Nothing to complain about. Did not eat and no entertainment, so I can't review them. Didn't need crew help, so can't really review them either. They were nice though."
Pros: "the wait time at the check in counter was very short and the staff was very helpful. they upgraded us to premium seats so we could all sit together. we had pre boarding because of the upgrade so we were the first on the flight. they offered us a free use of an Ipad with pre loaded games and TV shows. overall it was an awesome experience."
Pros: "Order tickets online, pay at 7-11 by whatever method you want, including cash. At the airport, scan your QR code at the kiosk, check your bags for free, and get through security - all in about 15 minutes, tops!"
Cons: "Airplane was a little warm inside (February flight from Haneda to New Chitose)."
Pros: "Check in and the flight is ok,everything run smoothly"
Pros: "First off, I loved everything. Secondly, the price and discount was wonderful because the next cheapest deal was for 300$ more. Considering that I got the best deal with free check in luggage and free carry on , which the other airline did not offer, I was estatic. The flight was comfortable and roomy compared to other airlines that have a lower standard for bone cheap deals. Of course, it was no economy plus comfort but it was not a military flight. The way I see it, the military flight offers 0 comfort out of five. Spirit airlines or other bone deal offers a 1 or a 2 depending on riders. And, average airlines offer 2 or 3 depending on cost of the lowest fair. And this was a easy 3. Of course, you can upgrade with more money but I always take the cheapest flights because am poor. And, you get a great deal for the buck."
Cons: "It's really hard to complain with the great deal but if I had to dislike something it would be that it was too bright inside. It would of been nice if the lightsite were dimmed a little. I know, it's not a long flight but I was trying to sleep and I can see the light bright piercing lights through my eye lids. Of course, it's easily fixed with eye covers but if they just dimmed the lights a little bit. I felt like I was looking into the lights of dentist headpiece."
Pros: "Crew member was great and then they also had umbrellas ready for us to use from the plane to the building!"
Pros: "Very professional"
Cons: "40 minutes late so missed my tour bus"