Service and the plane itself were terrific, but the extensive delays both before we left and after were a real pain.
It was good and there is nothing to complain about .
The seats were narrower compare to other airlines traveling to Asia, which makes them uncomfortable after 6 hours The plane was worn, my tray table wasn’t level, You had to pay for WiFi and no Bluetooth option to use your own headphones. The crew was excellent in servicing the food and drinks. However I felt they needed some extra hands to serve the two sections of economy at the same time. They run out of one of the food option as they got to the rear section of the plane. Having travel on other Asian airlines during this trip; American Airlines can learn a bit from them, but I wonder if their service is geared towards a clientele that has become accustomed to not expect to much from an airline.
The crew was great, food was good. My concern is about the plane itself. It wasn't super clean, and during the landing process (after attendants had to take their seats) the air conditioning vent above my daughter's head started leaking a lot of water. It leaked for about 30 minutes, until we landed. I let the attendant know about the leak as we were getting off the plane, and she was very kind about saying she'd look into it. Given concerns about hygiene on planes, plus the fact that my daughter had to hold the blanket over her for 30 minutes to avoid getting soaked, that was not a great situation.
I paid for premium and it’s wasn’t what I was told I would be getting. Food wasn’t good. Should be able to pick and not be served items you dislike. Very little leg room.
I am trying to select a seat during booking but it respond that set assigment will be given during check in, and the seat assignment they give is in the middle seat and 2 row from the rest rooms, i am the person who pee a lot in this case I disturb so much the person beside me ,this trip is from Haneda to Texas, the trip from Texas to Cvg is a much better because its a smaller plane few passenger
Their in0flight movie selection is limited in size and poor in quality.
Japan airlines is a great airline. One of my favorites. The only issue I had was that I only pescatarian or I can eat vegetables, pasta, etc and both choices of meals were chicken or red meat. Most of other airlines have meat or pasta. Also usually I get an alert to order a meal prior to fly and this time I did not get one. Other than that everything was wonderful.
Boarding and crew service were excellent. Food was mediocre, not as good as our last trip four years ago.
Great level of comfort and highly professional and friendly flight crew. Keep up the great service.
Gate and boarding processes were handled smoothly and efficiently. Both (connecting) flights departed and arrived on time. The cabin crew seemed anxious and a bit stressed/rushed. Food service was OK, but the hot food dishes were poor quality.
HAVING ANNOUNCEMENTS FOR PEOPLE TO BOARD ACCORDING TO GROUP IS ESSENTIAL N ENSURING N CUTTING OF QUEUES, EXCEPT FOR PRIORITY CLASS PASSENGERS ON A SEPARATE Q
We still get drinks and a snack. Love the gift bags too.
business class is old but still done very well by the team.
Excellent airline. The plane was clean and the staff were very attentive
Good experience although the boarding gate is at the terminal extension hence need to leave lounge to head over earlier.
Thai Royal First is very good. Easy check in , Private room in the first class lounge and escort from ticketing to the plane. Once on board crew was very polite, food was outstanding, and the ride was smooth as silk. Restrooms were especially clean. Great Experience
I'm not interested in improving the airline. Therefore, I won't explain this in more detail. Next time I'll try a different one.
The flight (boarding) was delayed by 40-50 minutes and there was very crowed. They need to improve on the timeliness & boarding process. (They asked passenger to board in groups, but the 2nd group was standing there waiting for 20 minutes!). However, services from the crew was very good, also the food was good as well. I also found the legroom was quite comfortable.
Need to improve on punctuality. My flight was delayed by 1 hour.
Flight attendants did very well, they were all friendly and very helpful .
Everything is ok except the manner of transporting the people that includes me on a wheelchair. That was my first time cuz I was suffering from “sciatica “ and couldn’t walk well. Upon arrival at LAX it took me almost 3 hrs to get out of the airport bcuz of these wheelchairs procedures. If only I can manage to walk I should have done so OMG. Other than that so far everything is ok. THANK YOU.
Check in process was excellent. Lounge needs improvement. Food not palatable and no good choices.
Excellent service from check in/ bag drop counter staff to flight attendants. Food was great. Seats are nice. Excellent airline.
I like the pleasantness of how courteous and friendly and helpful everyone is
My luggages were lost and the service attendant was extremely unprofessional. Despite presenting my luggage claim slips, the attendant stated she had “no record” of my bags and made no meaningful effort to assist. When I explained that the luggage contained our family’s complete scuba diving equipment, her response was dismissive, stating that she “didn’t care.” While lost luggage is frustrating on its own, the lack of professionalism and lack of empathy significantly worsened the situation.
A shameful national carrier. Service has gone down from the highs of a decade before. You don’t feel the Filipino hospitality. It’s an aging fleet. Nil comfort, and I flew premium economy.
Everything was fantastic!!!! I can’t wait to fly home 😃!!!!!
You have to pay $25 to get access to smoking lounge. One coffee and small bottle of water coupon provided. Max time 2 hrs for two entries total.
I was glad that the plane was not totally full.
Good seats. Check in, baggager, etc ... all went smoothly. Those are the things that matter. Food could have been better. Also ok, you are a budget airline, but maybe you could offer us plain bottled water. That wouldn't cost much and it is difficult to bring ourselves and difficult to be without.
The flight on the 8.10was canceld so i had to by tickt on anather airline As the low say i will need a full refand of the mony i paid you for this flight! Thenk you Dan richental
No snacks meal or drinks for 9hr flight, no entertainment options. Crew appeared tired, irritable. It's apparently a budget airline, they make sure it feels that way.
Un peu déçu par le vol, c’est la première fois que je prend un vol de 6h ou les boissons et la nourriture sont payantes et pas inclus dans le vol. Peut être que c’est propre à la compagnie mais ça m’a surprise. Le fait qu’il n’y est pas d’écran pour pouvoir passer le temps était aussi un point négatif. Cependant le personnel était très agréable.
First time of flying with Air Asia and great choice
Don't even offer water on a 5 and half hours flight. Its laughable one have to rent a blanket.
No free water. Water cost money in a currency that I didn’t have.
Pay for food on an almost 6 hour flight. Very tight space, I had to show my boarding pass for the food I paid and the blanket set. I had an online boarding pass, that didn’t work, I had to take out the printed boarding pass out of the overhead locker whilst my neighbour was eating, as I was sitting in a Center seat. The staff was very friendly and got my bag out but it didn’t make sense. As the online boarding pass was enough for the blanket set. But not for the food. Just to make a check on the piece of paper. I had a warm free meal on an one hour flight from BKK to Samui with Bangkok airways. So airasia just tries to save money where they can.