Pros: "Arrived in PDX 15-20 minutes early."
Cons: "Social distancing on the seats"
Pros: "Easy boarding. Good entertainment. Didn’t bother me too much."
Cons: "Better good. More comfortable seats"
Cons: "The cabin was a little cool for me during at least half of the flight"
Cons: "Baggage handling at Wilmington is extremely slow and typically is."
Pros: "On a quick 40 minute flight they still managed riu server coffee, water and snacks."
Pros: "Nassau security line was quick. US Customs line was quick."
Cons: "The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight."
Cons: "Comfort. Jetblue offers betwee seats ne apacing betqeen rows"
Pros: "Great crew!!"
Cons: "Boarding was a bit slow!"
Pros: "Boarding process was pretty easy and seamless. The pilot kept us updated on all the issues with the delayed departure (bags being loaded, weather, clearance to take off..)."
Cons: "The flight was delayed by over an hour due to technical and weather related issues so we missed our connecting flight to our final destination."
Pros: "The flight attendants were excellent, pleasant, and professional."
Cons: "The video system went down for a period of time."
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Pros: "I love ice cream and chocolate"
Cons: "Healthy vegetarian meal choice"
Pros: "Afert we have to comeback to the GATE in Atlanta,the next Aiplane was good and the flight was great."
Cons: "Well,the trouble was not the Crew or the Air Steward,but it was something wrong with the start the engine."
Pros: "Even though they were just serving water and coffee. The attendant took it upon himself to retrieve the Ginger Ale i requested!"
Cons: "The seats are tight. but hey its an airplane, what can i expect!"
Pros: "The entertainment was nice."
Cons: "If the screen wasn’t behind the seat. I could hear the tapping of the person behind me."
Cons: "The seats were incredibly hard and uncomfortable."
Pros: "Early arrival. On time departure. Good selection of movies"
Cons: "Having to go through Kayak wasn’t helpful. I wasn’t kept informed of the flight and getting to my flight schedule was difficult. Going through the website was also frustrating and confirming flights was difficult."
Cons: "2 1.5 hour delays for things that Delta messed up"
Pros: "Waited for me"
Cons: "Damaged my suitcase upon arrival"
Pros: "The crew was gracious and accommodating."
Cons: "The plane showed wear and tear. We paid for delta+ premium economy and an exit row. The seating map online was misleading and we ended up next to the bathroom. The exit row food tray was broken and was hard to even sit a good tray on. The emergency exit door isn’t well insulated and we were absolutely freezing cold the entire flight. The seats were hard and uncomfortable. The food was not good for international travel. Overall I was very disappointed in this flight. I travel the world and on long hauls the planes need to be cleaned well and seats in working order."
Pros: "Everything except the time of arrival."
Cons: "It was SO late; like 3 hours late."
Pros: "The gentleman that was calling zone 1, etc etc. was amazing. I should have grabbed his name. Kept us informed and thanked us and really appreciated our business. He rocked!"
Pros: "Boarding was quick and so was the flight. No entertainment or food on short flights, that should be a N/A"
Pros: "Quick boarding"
Cons: "Had to sit directly next to the engine and it was very loud."
Cons: "The attendants at the delta counter in the airport were very rude and told us we were nit elite member when in Lima and Mexico was at the contrary"
Cons: "I had the feeling they were short on crew staff, they were barely checking and I called them a couple of times, the blue light was on but no one came to check what I needed. At first the reading lights were not working and they got those reset at least. One choice of food was not available anymore once they got to our seats."
Pros: "The service was good"
Cons: "The flight was very rough on landing"
Pros: "Friendly, helpful, kind, confident and easy going flight attendants really made this flight stand out. The seats in economy were comfy and new; the touch screen Tvs were updated and functioned properly. The snacks were healthier. Way to go, Delta! Keep it up!"
Pros: "I was able to sleep!"
Cons: "Could not get comfort upgrade"
Pros: "The staff are wonderful and helpful. Best wishes to Delta. Please keep the great employees."
Pros: "Everything went as I had expected it to, and as I hoped it would. Delta was super on both legs of the journey to Philadelphia."
Pros: "Good crew"
Cons: "No entertainment"
Pros: "Good Entertainment"
Pros: "Left on time and got in early"
Pros: "The crew was very friendly and ensured you had everything to your comfort . Great selection on movies . The food and wine selection was divine. Great service"
Pros: "We were kept informed about the delays. I was was automatically rebooked on connecting flights because of the delays."
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Pros: "Staff was friendly, seats were about as comfortable as any other flight."
Cons: "Nothing in particular"
Cons: "Travel delays and cancellations on the return to ATL was the big issue."
Pros: "The cinnamon cookies, the in-flight movie selection, and the helpful flight crew helped make this flight not as bad as it could have been."
Cons: "There was an infant in the seat directly behind me that chose to cry and scream through a large part of the flight. The mother of this child did not/was not able to keep the child from crying. Even with headphones on, this child's crying persisted to pierce the ears of every passenger within 5 rows of it."
Cons: "Everything!! I wanna be compensated for this nonsense I went through!!"
Pros: "First class stewardess was excellent."
Pros: "The crew was good and the flight was smooth."
Cons: "Somehow we were double booked and double billed. We got to the airport 3 hours early and checked our bags. All 3 were lost and searched. Everything was put back precariously and there was shampoo and lotion everywhere."
Pros: "The comfort of first class reclining seats."
Cons: "The vegetarian meals consisted of cold grilled vegetables for an appetizer, lunch was underwhelming. So much so I dont remember it The snack was two salads. Regular snacks were Cuban sandwiches or roast beef sandwich. Even the stewards said Inshould complain to Delta. Pretty sad for what the cost of a first class ticket."
Cons: "Missed flight with a few minutes and was not allowed to catch the next available. List the entire ticket!"
Pros: "Food and wine"
Cons: "Seats are difficult to sleep in"
Pros: "Efficient crew. Early arrival."
Cons: "Cabin was freezing."
Pros: "Because we were going to miss our connection in NYC, our flight was rerouted through Atlanta. Everything went well thanks to the agent in St. Maarten who arranged the change."
Pros: "All good"
Cons: "It was a flight, it was decent."
Pros: "Crew was super friendly"
Cons: "They should have created a separate line for doc checks for business class passengers; the line was probably 30 minutes long"
Cons: "They made us wait for a group of passengers who caused a 50-minute delay."
Cons: "WiFi was not working"
Pros: "Boarding process."
Cons: "Food is not great. Seats are not every comfortable for a 10 hour flight. Need better cushions."
Pros: "Movies and drinks"
Cons: "More frequent service"
Pros: "Flight was fine. Just like any other."
Cons: "Nothing stands out as being good or bad. But I think all airlines are super cramped these days."
Pros: "On time"
Cons: "Impossible to get entertainment to work"
Pros: "No major disruptions"
Cons: "Leaving on time, since we didn’t take off until 35 minutes later than ETD"
Pros: "We had a two hour delay due to mechanical issues. Long time to fix it,"
Pros: "Alot of empty seats to stretch out"
Cons: "Very basic not so comfortable seats"
Cons: "Delayed flight which kept pushing back for more then 5 hours. Got booked on the next flight got middle seat. Flight attendant was rude and short with people. Not very personable. Plane was so hot everyone was sweating."
Cons: "United made me check my carry-on and would not transfer , so I had to wait for it and missed my connecting flight. Then I rebooked on a later flight which was cancelled due to weather. So needless to say I did not get to Ottawa and had to purchase a hotel room in Newark. United is telling me I may not get on another flight until tomorrow night. I am very disappointed."
Pros: "Flight left on time and landed early"
Cons: "A window alarm went off loudly for about 20 minutes during the flight. The crew seemed to be aware of it but made no attempts to stop it or to inform passengers what was going on."
Pros: "Airbus 380 was comfortable and new which made for a decent flight."
Cons: "Lufthansa and United computer systems don't talk to one another. We had a leg of our journey from United. We could not purchase seats on the Lufthansa flights and could not even check in; therefore we ended up with seats that were not comfortable for us. Lufthansa messed up on our meals despite it being 'confirmed' (we checked with the service desk in Frankfurt). The in flight movies were ok; the touch screens are not sensitive enough and take lots of processing time."
Pros: "The marvel of flying. Hurling through the air in a metal tubeZ amazing. We got there safe and on time. That’s what I liked about United. Oh and there was a CSR that was helpful in changing to an earlier flight."
Cons: "Plane was dirty. Bathroom disgusting. Crew just trying to get through the work day. Seats too close and REAL uncomfortable. Like sitting on a plastic frame with a piece of fake leather over it. Entertainment was awful. Oh wait, non existent since it was an “out of country” flight so there was no access to movies (that you had to PAY for). Otherwise you got to watch Matthew Perry in some taxi game show over and over and over and over on a monitor in your face that couldn’t be shut off. United is my last choice in airlines. But we did get to the destination safe and on time."
Pros: "Flight was on time."
Cons: "Long flights should have something edible."
Pros: "Honestly liked when the plane landed and I was able to get off."
Cons: "There was absolutely no room to be comfortable no shoulder width no leg room just terrible."
Cons: "Have the seats and leg room gotten even smaller on the 767 or is it me. Booked w SwissAir, got United quality instead"
Pros: "Boarding was as expected, flight was on time, all was OK. Nothing to recommend particularly. d"
Cons: "Few choices in beverages and food. No decaf or green tea or coffee except instant coffee. "Snack" was nothing much."
Cons: "The landing was terrible. I guess everyone is allowed a “opps”"
Cons: "Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience."
Cons: "Poor customer service.Flight was delayed and the employees at the counter where not helpful at almost missed my connection if the crew in Jersey weren't waiting for our flight to arrive.Since then I try my best not using United to flight"
Pros: "Nothing!!! It was handled in a terrible way"
Cons: "The way they didn't care"
Pros: "The flight attendant was very nice. She tried to let one particular person off plane first so that he could run to catch his connecting flight"
Cons: "The gate people were horrible at explaining the delays and then trying to set up alternatives. Quick tip: offering "free water" when your flight is delayed 1.5hrs so several people will miss their flights is not enough."
Pros: "Crew was accommodating. The flight was comfortable. The plane departed on time. The gate personnel were very helpful. When I got off the plane and saw that I did not have a gate assignment, one of the crew pulled out their phone, opened an app, and based on my flight number, told me what my gate was and where to go for the tram. Thank you!"
Cons: "Very early in the morning We had to drive to Chicago to catch our flight to Sarasota. (Since our flight was delayed over 2.5 hrs) So since our car was in Chicago, we did NOT take the flight to Peoria."
Pros: "Friendly staff. More leg room on United express"
Cons: "Snack options not good. Wi-Fi connection not good for United app and the free movies didn't work."
Cons: "Plane was delayed 5+ hours due to maintenance problem. We had to sit on the plane for ½ hour before they finally let us deplane. Finally they putt us on a different plane. We were packed in like sardines. No room at all. Full disclosure, they did apologize profusely and gave us all $50 travel vouchers for the inconvenience."
Pros: "Friendly staff, and an informative pilot."
Pros: "Wi if!"
Cons: "Uncomfortable seats"
Cons: "I am furious with Kayak. I bought online 1105 am flight and it switched me without permission. When I arrived at airport and realized what happened I had no choice but to pay 150 USD to return it to my original purchase. Kayak owes me 150 USD. Thank You"
Pros: "I liked the fact that we had receptacles to plug in, that was such a huge plus. The crew was nice, the plane boarded, pretty quick."
Cons: "The windows, I know it's a complete design issue, but if the windows were bigger, or really if they were a little higher,"
Pros: "İnside temperature was very low 3-4-3 seating is not comfortable"
Cons: "Entertainment is very expensive... no distractions from that end for my work though...silver lining I guess. Internet is similarly very expensive"
Pros: "Fastest flight and boarding."
Pros: "I like everything"
Pros: "Crew was pleasant."
Cons: "Space is tight and a drink and 1 oz. of pretzels can hardly be called food."
Pros: "Very smooth flight and good seat"
Cons: "Tardiness and heat"
Cons: "The delay. It was approximately a 2 hour delay getting to Arcata."
Pros: "the gate was across from the lounge entrance, after the delay got a seat row to myself"
Cons: "delayed multiple times due to maintenance issue (their fault), no compensation for lost time"
Pros: "Everything was great! I was happy to find such a great deal last minute."
Cons: "Seats aren't comfortable"
Cons: "The seats were tiny and there was no entertainment available at all."
Cons: "One small bag of snacks for a 5 hour flight. Really???"
Pros: "Free movie on flight to Denver was nice.... Free movies and internet was nice because I didn't have to dig around for a credit card and you pay enough for tickets anyway, that it SHOULD be free. Its there for one person, EVERYONE should be able to use it. So it was a nice perk to kill time! Boarding was awesome, but only because I have a handicap"
Cons: "I just don't like my soda poured from a can into a tiny cup....Just give me a cold can of soda for the 3 hours....geez."