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Cons: "We PAID $30/each to check 2 bags, both ways, so $120 total. Then at the gate, BOTH WAYS, Delta Gate Reps allowed people to check bags for FREE, & pick up at bag claim, just like WE PAID TO DO. NO MORE DELTA FOR US!"

Pros: "Seats were comfortable."
Cons: "We didn’t get offered a snack or drink."

Pros: "Nobody was amazing. First Class Crew didn’t really care and there were only 6 of us up there."
Cons: "I was offered one during. They didn’t have spicy Bloody Mary mix. Tired to pass off a drink with plain tomato juice which was horrible. When my wife sent it back they didn’t offer her anything else."

Cons: "They left without us. They could have waited a few minutes knowing we were on a delayed flight but didn't. They actually left early."

Pros: "There was plenty of space under the seat in front of me for my personal items."
Cons: "There was an issue with a part on the plane so the flight was delayed so it could get fixed before takeoff. That is not a big deal, I'd rather it be safe than on time. But the way crew and staff handled it was pretty unprofessional. No one seemed to know what was going on or what to do."

Pros: "Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really."
Cons: "I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous"

Pros: "Flight attendants were great! We had rough weather for the entire flight, and they handled everything great"
Cons: "N/A"

Pros: "Yes, everything was comfortable and the individual screens with current movies kept the kids occupied with minimal interruptions!"
Cons: "Honestly, while it would always be nice to have a little more leg room. I would like to fly a little more conveniently though as the back of the legs near the knees always gets pressure and cause swelling. Some form of foot rest with a stand might alleviate some of the pressure and ankle swelling."

Cons: "Plane too small to have any on board entertainment"

Pros: "WiFi on board."

Pros: "Short flight"
Cons: "Flight attendant was not willing to go above and beyond as he stated he would. My husband asked for a coke and the flight attendant told him he could only get water."

Cons: "This was my most uncomfortable flight ever. I am 94 years old and the seat was so cramped and small that the entire 3 hours were uncomfortable."

Pros: "Uneventful and on time"

Cons: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."

Pros: "The service was excellent from boarding to inflight operations everyone seemed happy and made a honest attempt to be helpful and create an enjoyable experience for me and my Travel Partner."
Cons: "Plane was late coming in and my departure time was 30 minutes off schedule."

Pros: "Never got ticket or email or booking number. Called my bank they said charge still pending. I asked if they could cancel. Bank said yes. Told them to cancel and rebooked throught Delta website. Got eticet. But charge was not cancelled. At airport I had 2 tickets. Working with bank. Today gate agent gave me 1st ticket number. Used Kayak and delt never had this issue. Email not changed or misspelled."
Cons: "No eticket or booking number recieved."

Pros: "Lov"

Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"

Pros: "Sky Lounge at SFO and onboard entertainment"

Pros: "Quick boarding"
Cons: "Had to sit directly next to the engine and it was very loud."

Cons: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."

Cons: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"

Pros: "Everything was excellent"
Cons: "Excellent job and keep it up"

Pros: "Plane was far too tight. Very uncomfortable for taller individuals."

Pros: "Flight attendant insisted to take my jacket. She didn’t return led. I forgot jacket in Cincinnati"
Cons: "I need my jacket"

Pros: "Excellent job"
Cons: "N/a"

Pros: "Everything went as I had expected it to, and as I hoped it would. Delta was super on both legs of the journey to Philadelphia."

Pros: "Kept on time."
Cons: "The flight attendant was completely rude to me when I was getting a pacifier for my baby out of my luggage during boarding and all of the captains announcements were garbled, rapid and unable to understand."

Pros: "The Flight Personnel was extremely helpful and kind."
Cons: "N/A"

Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."

Pros: "Great experiencing getting on and off the plane"
Cons: "Nothing"

Pros: "Everything else"

Pros: "Good crew"
Cons: "No entertainment"

Cons: "No power to charge"

Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."

Pros: "This was a redeye flight that was very smooth."
Cons: "I had an aisle seat and a male flight attendant kept going up and down the aisle bumping my shoulder. If I were a big person I could understand the bumping. He was wider than the aisle. At last count he bumped me 7 times while I was trying to get some sleep on this 5 hour redeye flight. I was going to confront him on his next trip but finally fell asleep before then."

Pros: "Crew was good."
Cons: "Plane was late"

Pros: "We were kept informed about the delays. I was was automatically rebooked on connecting flights because of the delays."

Pros: "Wonderful flight attendants"
Cons: "nothing"

Pros: "Flight attendant was excellent and pilots did a great job with weather"
Cons: "nothing."

Cons: "Flight was delayed indefinitely. Delta supposedly booked me on united flight but made an error."

Pros: "Everything was great"
Cons: "Lost luggage,, will be delivered to our house"

Pros: "Not much to like since the flight was canceled."
Cons: "Flight was canceled. The system tried to automatically rebook us but gave us a new itinerary from our original departure point, apparently un aware that we had already left. So, we were stuck in Atlanta airport with no good way to our final destination. Instead of waiting for 22 hours for the next available flight, or driving for 7 hours from Atlanta to Cincinnati, we had to fly into another city and drive to Cincinnati from there AT OUR OWN EXPENSE. It was a rebooking nightmare."

Pros: "The crew was amazing. We had a two hour delay on the ground due to thunderstorms, but the pilot kept us informed and the flight attendants answered any questions and helped with everything. The pilot even walked down the isle asking people if they had any questions."
Cons: "We booked our tickets through American Express over 3 months before the flight. Delta has a new policy that these tickets are not allowed to have certain privileges that tickets purchased on their own site have. Unbeknown to us, one of these is the ability to select your seat. On the ride from CVG to FLL we were assigned seats in the back of the plane, but at least we were next to each other. On the way back, we were not assigned a seat at all. We arrived to the airport almost 4 hours before the flight and were still not assigned a seat and were told we would have to speak to the gate agent. Even we when spoke to the gate agent, they still did not have a seat. It was not until we had already started the boarding process that they called us up and told us that we were going to be sitting 5 rows apart, both in a middle seat."

Pros: "I have not flown Delta in more than 4 years and was pleasently surprised at how good the service was. Check in firendly, Boarding on time or before."

Pros: "Rebooked to Atlanta because of a delay."
Cons: "Delta notifications and Kayak notifications were giving me conflicting information, however once I arrived at the Houston airport a Delta representative clarified my issues."

Pros: "The customer service was great. Due to it being winter flights are expected to be delayed, Delta kept on sending me updates via text so there was no surprises when I arrived at the airport."

Pros: "Delayed flight from SRQ to ATL with tarmac delay of 1 hour. An FA reconfigured the in-seat entertainment systems to make all movies free to pass the time."
Cons: "Why board if you know there's a weather-related ground stop at ATL? I'd rather have waited out the delay in the terminal at SRQ than sit on the plane. At least then I could get something for breakfast; this was a flight scheduled for the butt crack of dawn."

Pros: "Really liked the Airbus A320 (or whatever we were riding on). Plane, crew and experience were fantastic."

Pros: "Good seats and very clear"

Pros: "Not much"
Cons: "Why no service in first class??? Cost cutting measure?"

Cons: "See my earlier comments on the first leg of the flight"

Pros: "Boarding crew in Spokane was friendly and very efficient."
Cons: "There were no snacks - they told us they “ran out” on the previous flight and hadn’t refilled yet."

Pros: "Flight was short."
Cons: "Everything else"

Pros: "Crew was helpful and fine."
Cons: "Don’t delay all your flights American Airlines. They are never on time."

Pros: "Quick smooth flight"
Cons: "No entertainment available"

Pros: "I like the Airbus models. They offer a bit more overhead storage & the cabin seems a bit bigger."
Cons: "Better snack offerings, however I realize it’s a red-eye flight."

Pros: "The crew was friendly and helpful"

Cons: "Delayed"

Pros: "I like nothing!!!!!"
Cons: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."

Pros: "In flight entertainment"
Cons: "Seat assignments"

Pros: "Crew was nice. Plane was clean."

Cons: "Seats could have been better and inflight entertainement missing"

Pros: "We were early but couldn't get to the gate!"
Cons: "Same as above"

Pros: "Everything was great on the AA flight"

Pros: "The seats were very comfortable and the staff was friendly"
Cons: "The flight was delayed in arrival to Chicago, so we were delayed in departure."

Pros: "Potential the entertainment which was hard to enjoy due to the constant interruptions of automated announcements relative to frequent flyer incentives, available programs, etc. The entire experience felt like being hostage to advertising."
Cons: "Constant adds with the entertainment, multiple long interruptions that paused the entertainment relative to buckling your seatbelt. The entire experience felt dehumanizing in an already cramped, uncomfortable experience. Never flying american again and i'm going to cash out my points asap."

Cons: "Overbooking and worrying I would miss my trip"

Pros: "Flight was bumpy because of storms in the area but the crew did a great job of keeping it calm and making sure passengers were taken care of."
Cons: "We sat on the tarmac when we landed for 20 mins for a reason not really made clear. The captain said that the alley was blocked but didn’t really keep us informed other wise."

Pros: "Horrible landing. Also-landed early and srive around for 20 min with no announcement from cockpit"

Pros: "The crew and entertainment were good."
Cons: "The comfort was not the best, tiny middle seat. He worst part was the delayed. We ended up boarding 3hours late in Dallas for the Paris flight."

Pros: "Once we boarded in philly"
Cons: "The amount of time on the ground"

Pros: "Nothing"
Cons: "Flight delayed multiple times and then again upon landing at destination."

Pros: "The flight attendants were nice and the seats were comfortable"
Cons: "A little rain in Cusco delayed the flight by almost an hour. Just a little rain."

Cons: "Boarded the flight before the pilot had been brought over to JFK from LGA, we sat on the jetway waiting for him to arrive for 45 minutes without the air on."

Pros: "It was a night flight and I need to be next to the window to sleep uninterrupted. The website was not letting me book a seat, of any kind. I called and was told that a window seat was $80 - I declined. I asked at the airport, after being assigned a middle seat and was told that no window seats were available. The plane was only 1/4 - 1/3 full and there were dozens, if not more, window seats available. I have flown US Air and then American for years. I won't use them again even though I understand they are trying to make money. I am trying to save mine and don't appreciate being lied to."

Pros: "I liked that we were given cookies with our drinks that was a nice touch. I also enjoyed that it was a very quick flight from Dallas to Cincinnati. Shout out to the crew members, they work really hard to help us feel comfortable."
Cons: "The sound of the turbo engine in the beginning made my head feel really dizzy, but the buzzing went away after a while. Other than that, I think that the tiny planes should still have some sort of entertainment, even if it's just a single movie playing for all to watch."

Cons: "Qantas would not let me upgrade at 24 hours into Business Class. They wanted me to buy a whole new ticket. All other international flights I take allow me to pay for an upgrade within 24 hours of the flight for around $2000."

Cons: "Itinerary did not mention the British ran through AA. It Mede me confused. Back and force between two check in desk."

Pros: "The flight was quick once we took off!"
Cons: "I did not enjoy the long wait for the flight. It was delayed about 3 times, which put us back about 2 hours. T"

Pros: "Everything was great, but they didn't serve ANY complementary food on a 5 hour flight. What happened to lunch?"

Pros: "Quick flight"
Cons: "seating too small."

Pros: "Staff was friendly, helpful, flight was on time, seats were comfortable, worked with me to sit next to my wife. The meal and one of the snacks was really good."
Cons: "Bag drop process at CDG was long and confusing, but the staff were doing all they could to help us get through it. Bravo to them. The food could have been a little healthier (a little too much of it was high in sugar)."

Cons: "No priority boarding for people with babies and toddlers"

Pros: "none"
Cons: "They were extremely slow at boarding and over-estimated how many pieces of carry-ons were being taken on board. As a result, every one who boarded the plane late were asked to check their carry-on bags in. We got on board only to find that there was still a ton of space in the overhead compartments."

Pros: "Flight was fine."
Cons: "Diverted due to low weather and low fuel. Sat on the tarmac for almost two hours before we could get fuel and be on our way."

Pros: "Nothing"
Cons: "Everything"

Pros: "This small plane had a lot of leg room. Each seat had a screen behind the head rest. The plane before only had one at the start of the aisles. The whole trip was smooth."

Pros: "Crew very friendly and helpful"
Cons: "No entertainment panels. App has to be downloaded on personal electronic devices."

Cons: "We didn't have hot beverage service due to turbslsnce and the attendant never came back to offer my 84 year old mother another choice"

Pros: "The friendly flight attendant."
Cons: "The flight was late boarding and leaving Dallas but we arrived on time. And the plane is very narrow. Two ladies with hips sitting next to each other can be uncomfortable."

Cons: "The flight out of Dallas was delayed. We hustled to our last gate and the person was incredibly rude about last call a d is just arriving to the gate..."

Pros: "I flew first class. Philadelphia airport is horrendous. I chose to fly first class to avoid lines and make flying by my lonesome go more smoothly. There are no special lines for first class there are absolutely no perks to flying first class out of Philly. The first class flight attendant was rude. They ran out of hot food by the time they got to me so I was served yogurt ... I don't eat yogurt. I waited 40 minutes for my luggage to arrive at baggage claim. The flight to Philadelphia from Tampa was a good experience. They had first class lines. The airport was cleaner. The flight attendant Steve, was kind and professional. I was served a hot lunch. I'm a diabetic and when my blood sugar went low he got me orange juice quickly. I waited maybe 10 minutes for luggage at baggage claim. However with the horrific experience in Philadlephia I may never fly American again. Definitely will never fly out of Philadelphia again. I was told by the woman who I sat next to on the way home that she hates American and usually flys Delta for her business trips."
Cons: "AVOID FLYING OUT OF PHILADELPHIA!!!"

Pros: "Nice landing."
Cons: "Leg room"

Pros: "The gentleman at the departure desk was first rate. Polite and accommodating he was just what you would expect from an airline. Especially American Airlines. The crew was the same and I was happy to have decided to use AA."
Cons: "The departure was delayed approximately an hour."

Pros: "Nothing"

Cons: "Why are there no more blankets?!?! Or if there are - they are for First Class only. Ridiculous"

Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."

Pros: "Great steward with fabulous sense of humor"

Cons: "I don't think any sanitization took place in between the people who rushed off the plane and when my flight boarded."

Pros: "Crew was friendly but did not enforce wearing of masks and deplaning was chaotic to say the least with everyone pushing to get off the plane"
Cons: "Enforce the airline’s own policy of wearing masks. About 1/4 of the passengers of the waiting to get on the plane at PIE did not wear a mask in the terminal, even though it is the policy of the airport. Chaotic deplaning in BNA with all passengers rushing to the front of the plane trying to get off. Rock hard very narrow seats."

Pros: "Employees from the gate agent up to and including the flight attendants we are very accommodating and helpful!"

Pros: "Great crew."
Cons: "Nothing"

Cons: "It's a low cost, no frills flight option. But we left and landed on-time and that's what I wanted."

Cons: "I love the changes that have taken place. I last flew with them 5 years ago and vowed too never fly with them again. Times have changed and they are a great Airline!!!"

Pros: "Boarding was quick and efficient. The aisle was nice and wide which makes walking to seats easier"
Cons: "Not the most comfortable seats"

Cons: "Roomy aisles and seats, on time boarding and flight. Great job!"

Pros: "Cost"
Cons: "OMG, miffed and aggravated right now!! Currently on Allegiant Flight 1355. PIE to CVG A non-eating flight. These POSs MFers decide to have a friggen pizza party in the middle of the flight"

Cons: "More space under the seat in front of me for my carryon"

Pros: "Crew unfriendly, unprofessional, and not courteous,"

Cons: "After 2 hour delay we had to beg for a water and the stewardess brought a tiny cup. Made for a very long night."

Pros: "The actual flight was comfortable and the crew was good."
Cons: "Flight time was pushed back a few weeks ago. Slow boarding process so we landed about 30 min late."

Cons: "Very uncomfortable"

Pros: "They let us board early with two young kids"
Cons: "Everything is a la carte from food and drink to baggage"

Cons: "Unfriendly Flight attendants"

Pros: "Price and timeliness"
Cons: "Airline broke the stroller we had. That could have gone better."

Pros: "No The crew was not friendly at all"
Cons: "I honestly am angry that I was charged for things others where not.This is ridiculous"

Pros: "Nice pilot and crew."
Cons: "The warning about alcohol was a bit sarcastic, but I guess in today's world people who have acted out are the real culprits..."

Pros: "Very efficient. Arrived early."
Cons: "Seating very tight."

Pros: "The crew was friendly and the price was low."
Cons: "Communication during our delay."

Pros: "Nothing"
Cons: "Super rude personelle"

Pros: "Price and direct flights to popular destinations."
Cons: "No frills. Charging $5 for a printed boarding pass seems a bit excessive"

Pros: "For exception of price there is nothing I liked about"
Cons: "Uncooperative ground crew App doesn't work if you are not from the US"

Cons: "It was to uncomfortable to sit there in the plane for so long. I also noticed one of the flight attendants with the long brunette hair kept over looking me but would be in all the guys faces instead. Pretty sure it was a jelouse thing. The shorter brunette girl was really pleasant"

Pros: "To be honest nothing"
Cons: "Missed flight any no one was willing to help us pure BS"

Cons: "Baggage claim very slow"

Pros: "Like the small airport quick boarding!"
Cons: "Not lots of leg room, no reclining seats, bummer everything costs extra even water. But ok for price"

Pros: "The price."
Cons: "Everything about Aligiant is horrible. Service, attitude, even the pilots can’t land smoothly. As a diabetic, they don’t even give you water withiit paying for it. Had my wallet in my checked bag and almost had a health issue."

Pros: "Wow, what an awesome flight , crew, price, and nice airport. Doing to try this again next time."
Cons: "Took forever to get the bags but hey , it is Christmas !"

Pros: "Keep the free snacks and drinks, NA or soda, I really just miss the legroom (nearly 6’ tall) and cushions, a chair that can ease back a bit. All airlines do this but you are worse than frontier, the major carriers have skimped but not like this."
Cons: "3 hour torture chamber. When she said it was their goal to make us comfortable, but more importantly to keep us safe I snorted laughter. It was a bit better and a lot shorter than the dark passage"

Cons: "Lost my bag"

Pros: "It got us there and back for a descent price. The flight was fine but the seats are not comfortable and do not recline. I wouldn't suggest Allegiant for anything more than 2 hours and that was even pushing it."
Cons: "We arrived 3.5 hours early and the line was very long. They must have had a system glitch but didn't communicate to anyone in the line as to what was going on. When it did come time to board, they told everyone in the line that was going to Cincinnati that we couldn't check in until 2 hours before the departure time. Apparently there were some other flights that left before us. If they had told us to keep our place in line and to let other people through, that wouldn't have been a problem. But, they didn't. Their own website says you should check baggage at least 2 hours before your flight and no more than 4 hours before. They took it upon themselves to change the rules on people who arrive early. Then, once they no longer had anyone else to check in, they changed their rules again and start checking in people for Cincinnati about 2.5 hours ahead of time. A little communication and brain power from the staff would have gone a long way. After all that mess, the flight was delayed leaving about 15 minutes without any updates from Allegiant either."

Cons: "They were late boarding maki h us late to arrive in Cincinnati. Had open seating even though we paid for a seat"

Cons: "Sent email out asking for volunteers to reschedule her flight. Got on the plane our seats were not the same as selected. And we paid more to select our seats. Friend of ours seat was switched also and instead of him sitting next to his wife he sat next to a person who did not have an assigned seat he was extremely large and he was hanging off The seat into the aisle I noticed an empty seat and had to ask the stewardess if he could switch seats instead of the stewardess offering on her own. The flight out was delayed approximately one hour various mechanics coming on and off plane until finally we were able to leave."

Pros: "I never have any issues. Everything is always great."

Pros: "Very comfortable; flight crew very professional."
Cons: "Getting off late - but this was due to a storm, so I am happy that the decision was made not to take off on time."

Pros: "Everything they could control went very well."
Cons: "The flight had a lot of turbulence, but that's not their fault. I thought the pullout handled the situation well."

Cons: "Nothing"

Pros: "Best flight for its Price. It was on time."

Pros: "didn't like anything"
Cons: "delays"

Cons: "Our flight was delayed dor 10 hours."

Pros: "Loved their crew and the way they contacted you over the internet to remind you to check in, etc."
Cons: "NOTHING BAD TO SAY-a 3 1/2 hour flight on a comfortable, well piloted plane beats a connection from LAX that ends up being 8 hours for travel that day all hollow!"

Pros: "The fare"
Cons: "Seats don't recline. There's NOTHING complimentary not even water"

Cons: "The flight got cancelled - trip had to be completely rearranged."

Cons: "I didn't like all the inconsistent additional fees, the reschedule, the delays, and gate swaps."

Cons: "Seats were very uncomfortable"

Cons: "No leg room!"

Pros: "Easy boarding"
Cons: "Slow to get luggage. Seats not comfortable"

Pros: "Flight smooth"
Cons: "Extra costs"

Pros: "We had a two hour delay due to mechanical issues. Long time to fix it,"

Cons: "Why the hell would you sell a flight with a 40 minute transfer between a domestic and international flight that were in different terminals?! The only reason I made it was because the airport crew was great in helping me get through the airport quickly. And the only reason my luggage made it on time was because my flight was delayed for two hours."

Pros: "Friendly staff"
Cons: "Nothing"

Cons: "I hit the side of my foot on a sharp piece if metal that was exposed on the right side of my seat. I bled and took pictures"

Pros: "Nothing"
Cons: "The fact that my flight was cancelled and I was in first class. I was rebooked on delta in coach and united would not book me for first class."

Pros: "Very friendly crew"

Pros: "On time"

Pros: "It was good. Very nice flight attendants."
Cons: "The plane was delayed 4 times...but I was kept updated."

Pros: "The guys in business class had it together! Wow! Totally felt like a special guest."

Pros: "Nothing"
Cons: "Worst airline and customer service in the world."

Pros: "The crew"
Cons: "The seats r too small"

Cons: "Very early in the morning We had to drive to Chicago to catch our flight to Sarasota. (Since our flight was delayed over 2.5 hrs) So since our car was in Chicago, we did NOT take the flight to Peoria."

Pros: "Flight left on time! No problem in OHare with transferring planes. Next flight also on time."

Pros: "Food for purchase available is a good idea on long flights"
Cons: "People don't like surprises. Charging extra for seats, charging extra for luggage resulting in jammed overcrowded overhead bin space are not good ideas. United seats are smaller more cramped than your competitors making for an uncomfortable flight. Flight had no in flight entertainment or ability to charge mobile devices"

Pros: "All good"

Pros: "Delayed because of weather maintenance and people"

Pros: "I am slow walking due to health issues. Coming from Kansas City to Chicago was a problem. My daughter who was with me is physically handicapped. There was no transportation to assist us to get from one terminal to another one when we arrived. Thank goodness we had a two and one-half hour overlay. Going home was a different story. Two wonderful gentleman met us as we disembarked and speedily got us to our flight. We only had 30 minutes and they made sure we were there. Issac and the other man are to be commended!"
Cons: "The fact that no one was there to assist us with transportation."

Cons: "they canceled the flight and put us on american airlines wich was terrible"

Cons: "Flight was delayed until the next morning because of weather"

Pros: "Nothing what so ever!!"
Cons: "EVERYTHING..........I paid to fly ANA not god damn UNITED!!!!"

Cons: "My flight out of traverse city was cancelled but I rebooked on a different airlines through united to be able to get to my destination in time for an event that day. It was a long process but I made it and really appreciated all the work the agent on the phone did for me. When I arrived at the airport they had my resvervation but no ticket... luckily we worked it out"

Pros: "The staff on this plane was friendly. There was room to stretch"
Cons: "We Weren't offered any drinks"

Pros: "United got me from point A to point B"
Cons: "Crew was rude, not just to me, but to other patrons. Flight was packed going and the man scanning boarding passes spoke to those of us asking simple questions as if we were stupid and defiant. Was he a prison guard in his previous job? On the way to Newark, I had an aisle seat. One of the stewardesses blazed by me with a cart ramming it into my shoulder without so much as a, "sorry." I'm not a big woman but maybe as I dozed off I leaned over a bit...There is no way she didn't feel her cart hit me. Rudeness, it seems is a part of the culture at United because the flight attendants coming back squeezed past the long line for the bathroom without saying, "excuse me." They did however, say, "I need to get by," and one of them brushed by the gentlemen sitting next to me and bumped his laptop and coffee. Overall it seems that the crew working these particular United flights have forgotten that we pay hard earned money to fly. Some of us are going on vacation, to see loved ones, and some are flying to deal with unpleasant circumstances. The staff may fly several times a day, but most passengers do not. There's a lot of prep and anxiety, that goes into taking a flight and a surly flight crew multiplies that anxiety. No one wants to fly with a crew that hates their job."

Pros: "Before boarding the attention was very good"
Cons: "After boarding the seats were broken, there was no entertainment and the food was next to nothing"

Pros: "Efficient, professional and speedy service"

Cons: "Our flight home we couldn't land in Chicago due to storms and diverted to Madison. Sat on Tarmac 2 hours and some passengers from Madison allowed to end journey there. We had to wait for that approval and again had to wait for their luggage to be removed from the plane. My opinion is let them disembark but not the luggage. It was too long to be in that plane"

Pros: "Bad good, good service but 5 hours delay"
Cons: "The airplane food and the delay in Chicago"

Pros: "The staff was pleasant tho"
Cons: "I missed my connecting flight in Chicago due to my first flight being delayed an hour, which in turn forced me to stay overnight because the next available flight wasn't until the next day"

Pros: "The onboard crew was lovely, I especially appreciated them asking those who were not transferring to another plane to wait until those who were got off as we were 45 minutes late"
Cons: "The male gate agent in pittsburgh was the rudest and least helpful person I have every met in all my travels. When flight was delayed for weather reasons, and looking like we might not connect in ORD he could only say 'call united'"

Pros: "Crew took special care of my guitar -- much appreciated."
Cons: "Small plane. Kept bumping my head when I got up."

Cons: "Delayed Three hours because Plane wouldn't start."

Pros: "friendly crew. speedy, reliable flight"
Cons: "insufficient overhead storage. could not accommodate the one carry-on and one personal item room for all passengers."

Cons: "There is nothing more disappointing than having your flight delayed after a long week when all you want to do is get home to be with family."

Pros: "The crew worked furiously to get everyone her drink & snack. Boarding sequence was orderly."
Cons: "Most of the time, the weak link is in check-in. For CLE-ORD, too many huge personal bags & carry-ons slipped thru the process resulting in takeoff delay as the staff checked for overhead cabin space back & forth. Inside the jet, the crew had to look for cabin space, rearrange ridiculously large bags...in order to fit my backpack. More delay. Some "personal" items were larger than most carryons."

Pros: "They had movies you could watch, for a price"
Cons: "I think united pays it's staff to be unnecessarily rude. It's so much rudeness that is almost ridiculous. Their demands, censure and dismissals of customers would make you think that you are their servants instead of customers."

Cons: "During my round trip my flight was delayed 4 times and canceled twice. On the first cancellation I had to get a hotel room because the next flight wasn't for 24 hours. Then, that flight was canceled but the booked me on another airlines. At first they were going to make me wait another 24 hours until I had told her that I had already did that once. The desk clerks were rude on every encounter."

Pros: "I'm handicapped and the help getting from terminal to terminal. The people were very helpful."
Cons: "I have metal leg braces. I had to remove them to get in the seat. So the flight was uncomfortable. It would be nice if the plane could have handicapped seating.I know I wouldn't have minded paying a little more for comfortable seating."

Cons: "My itinerary had to completely change."

Pros: "Pilots and some flight attendants were kind and friendly."
Cons: "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 25 times by other passengers and flight attendants. I would suggest removing the aisle seat on both sides."

Pros: "The crew was the most polite, calm and reassuring crew I've ever come across. When faced with the mounting frustrations of a cabin full of delayed passengers, these guys were smooth as silk. Bravo!"
Cons: "Being grounded due to weather is unfortunate, but the team did so well in managing expectations, it's hard to be mad."

Cons: "Grant flight , i flew with my daughter in business class the service was very good , food was great , missed watching direct tv as the Olympic Games was going on , but over top notch"

Pros: "Everyone was very friendly"

Pros: "Was nice"

Pros: "When l got to airport I was advised my flight had been canceled. Rerouted on United airlines thru Washington Dulles. Waited on Tarmac 2 1/2 hours due to bad weather, etherwise everything was good."

Pros: "I liked when I got home 12 plus hours later than I was supposed to!"
Cons: "The three canceled flights and 7 delays that I was out through were awful!"

Cons: "We got on board, waited 20 minutes. Capt said it was a bad reverser, and we were waiting on paperwork for 15 minutes. Long story short, they make us leave the plane after 2.5 hours. Then we wait in the airport for another 2.5 hours. I missed my connection and spent 10 hours in Chicago."

Cons: "The seats on the flight from LAX to ORD are built for people who are under 6' tall. You need to disclose the fact that your seats cannot accomodate a person who is 6'2" and 200 lbs. or you will need to accept medical responsibility for the damage done to a persons musculoskeketal system."

Cons: "Delays! Numerous delays! No assistance to help with changing missed connections or getting a hotel while stuck in Chicago."

Cons: "A lady with a dog on a leash was allowed on board. I do not think it was a service dog. In the gate area, the dog was encouraged to get up on the seat. The owner also walked the dog over to a couple to visit, and the couple had a large cat in a carrier. The dog owner did not see the cat in the carrier for a few minutes. Then, when she did realized it she did not move away. You could see that the dog noticed the cat and was getting excited, and proceeded to bark. I don't know why she didn't back away when she noticed the cat. On board, the dog, still on a leash, didn't stay under her feet. The owner did not hang on to the leash."

Pros: "Very friendly and great service. Gave us drinks twice."

Pros: "N/A"
Cons: "Flight was delayed by over 6 hours (it happens), but the way Frontier customer service handled the situation was extremely poor and that made the experience an unpleasant one."

Pros: "Crew was great."
Cons: "Plane was 45 minutes behind schedule, boarding, take off and arrival. Has to walk miles from gate to ground transportation at midnight when airport seemed dead."

Pros: "Plane was new Airbus A320"
Cons: "Feel like i was nickel and dimed for a seat and luggage. Do 1 low price for the airfare, baggage including seat assignment. Food / drinks can be an add on"

Pros: "Nothing, they cancelled my flight a day in advance."
Cons: "They could have: 1) flown a plane in like other airlines 2) put me on another airline since they were unwilling to hold up their end of the agreement themselves."

Pros: "Didn't get beat up or dragged off flight so better than United"
Cons: "Woman at gate unable to provider updates with when delayed inbound flight be there and when we would be boarding Crew unable to provider estimate with new landing time so that we could update our ground pickup at destination Front bathroom broken on a 40+ row flight! Incredibly inconvenient for passengers towards front especially when they have their snack/drink cart out which no one wants anything from anyway because it all costs money. Get that out of the way! One attendant was rude to my wife and son when they were trying to get to the rear bathrooms. Crew did not know which baggage claim our bags would be at. Won't make the mistake of flying Frontier again because it's cheaper (rude service, delayed flights, no refreshments = cheaper). I recommend other travelers splurge for any other airline (maybe not United)"

Pros: "The cost of flight, pilot was very smooth."
Cons: "The people around me. But that isn't within your control .wasnt aware of extra cost to carry on . Because who doesn't fly with some kind of item."

Pros: "Flight was on time. All but one crew member were pleasant and professional. Low cost initial fare, but..."
Cons: "Relatively short flight made absence of beverage and food/snack sufferable (without paying high end bar prices for for snack or drink). Paid for reasonable leg room, carry-ons and a checked bag. So, after all those fees, flight cost was average."

Pros: "Service was fast and friendly and very efficient!!"

Cons: "Everything was fine other than how cold it was on the plane. The coldness actually woke me up several times because it was so bad."

Pros: "Nothing"
Cons: "Our flight was cancelled twice and solutions were handled poorly by frontier's customer service. I will never fly with this airline again."

Cons: "Flight was cancelled at 2 am. Was told flight was on time at 855 pm. Was then delayed to 11:30. I am not receiving flight compensation emails at this time. This was horrible. The voucher they gave us for a hotel did not work. HORRIBLE EXPERIENCE."

Pros: "Over all there was nothing to complain, you get for what you pay for. the Plain was good and clean, the Staff where friendly and helpful."
Cons: "I do not like that I have to pay for my Carry on bag, charge me up front when I buy the ticket."

Cons: "I wish the seats were able to recline for comfort. Other than that I really enjoyed my flight."

Pros: "No frills on this flight. I did not partake in the food or beverage services nor did I check or carryon any luggage but the flight was relatively smooth and seats were of average comfort but all of it was worth the great price I paid for the quick trip"
Cons: "No cup holders and my seat didn't recline so I couldn't sleep."

Pros: "The flight arrived 40 minutes early."
Cons: "I paid $40 for a carry on. The plane was not pressurized, I've never had my ears hurt to bad on a plane."

Pros: "The plane did not crash. That is the only positive aspect of the trip I could come up with."
Cons: "I paid for my checked luggage, which was expected and fine, however I was told my carry-on bag was okay but it was not. After my ticket had been scanned at the gate and I was already halfway down the gangway, a gate agent began yelling at me to come back. The other passengers looked at me like I was a criminal or something and it was quite humiliating. The agent said (rather rudely) that I had to pay an additional $40 for my carry-on. I explained that I was told the bag was fine when I was at the ticket counter but they did not care. They further informed me that I was paying $10 more for my bag than I would have at the ticket counter, leaving me feeling scammed. I emailed the company immediately upon arrival, explained the situation, and asked for a refund of the carry-on fee given the unusual circumstances. I was flatly refused. Horrible experience, horrible employees, horrible customer service, horrible airline. Their ticket prices might be low, but that only seems to be to lure customers in so they can be tricked and swindled for more money. I paid more for my bags than I did for my ticket!! This company seems to operate on a "bait and switch" business model and through some research I did on them following this experience I found they already have compliants against them to the Better Business Bureau. AVOID THIS AIRLINE AT ALL COSTS!!!"

Pros: "Flight crews, from the pilot to the attendants, were very polite & seemed responsive passenger needs. Boarding was ok - could always be better."
Cons: "My flight on Friday was delayed by 4 hours and my flight on Sunday was delayed by 2.5 hours - making what was supposed to be a relaxing weekend bookended by terrible and exhausting wait times at the airport - expensive too because I ended up having to eat at the airport for both. Didn't arrive at my final destination on Friday till 2am. The seats on the plane, I found, to be super uncomfortable."

Pros: "Nothing"
Cons: "Our flight was delayed over 4 hours for "maintenance issues" and when it was delayed a final time, for an additional 30 minutes, they finally gave us a food voucher that none of us could use, having already eaten during the first 3.5 hours of waiting. First, and only, time I will ever fly with this airline."

Pros: "What is to like?"
Cons: "everything!"

Pros: "I'd like to not be charged for a carry-on."
Cons: "I did not like the overselling, extra fees (i.e. carry-on charge)."

Pros: "The actual flight itself was smooth and as expected."
Cons: "Everything else but the actual on air time itself was awful. At ORD the lines were short/fast but the agent was a little rude, it was my first time flying Frontier so I just had a few questions and she made me feel like I was annoying her or wasting her time. At the gate the boarding process was as expected, except I think the gate agent could have done a bit better crowd control, it was really cumbersome to get across the multitudes of people with unassigned seats or later zones that were clogging up the entrance just standing there. The flight was smooth. Upon arrival at PHX luggage took upwards of 30+ minutes to arrive and some passengers had to wait much longer. My luggage arrived damaged. I filed a report at the Frontier desk but their response was to ask me to leave my broken luggage there, take my items in clear trash bag and wait for a voucher. How am I supposed to take my items to a hotel for business meetings in a trash bag? That's not an acceptable solution to a problem I did not create, baggage handlers did it. When I got to the hotel I realized that the items I had on the front pocket of my luggage were tampered with and one item was missing. I was told I could go spend the money to replace my luggage and bring them back the receipt, and then leave them the broken luggage cause and I quote "you can't have it all". What does that even mean? I can't have MY luggage? That I brought in perfect condition and the baggage handler broke? Come on. They did not explain if they would offer a refund immediately upon receiving my receipt, it was all very rushed and vague and I was going to miss my transport so I had to leave. They did not give me a claim number or a number to call back at. Nothing. I wasn't even being rude or loud or annoyed like some customers get when these things arise. I understood perfectly that it was an accident and these things happen, but I still deserved a proper response and decent treatment, since I just paid $45 for a checked bag only to have it be broken. On the day of my departure from PHX I arrived at the airport on time, 2 hours and 15 minutes earlier from my departure. I stood in line at Frontier for an entire hour to check in my luggage even though I had checked in online and already paid my fee. I asked if there was a place for people who already were checked in and a rude airport staff member told me to just "get back in line". After waiting in line for that long suddenly the desk agent yells to all the passangers from a flight to Denver to move up to the front of the line, so about 100 or more people move ahead of me despite the vast majority of them having arrived late. I understand their flight was leaving earlier but what about our flight? How is it reasonable or fair to reward people for being late and make people who have been dutifully and calmly waiting in line FOR AN HOUR standing with heavy bags wait even longer? The whole thing was just terrible!"

Pros: "Quick easy no hassle"
Cons: "Having to pay alacarte for everything"

Pros: "nothing"
Cons: "crew was rude and very unprofessional spent 30 minutes taxing before take off (probably wasn't their fault but annoying) landed on time but only deplaned 40 minutes after we landed they have no snacks on board, or rather should i say they sell everything and its all pricey there is very little leg room, very uncomfortable flight"

Pros: "nothing"
Cons: "everything"

Cons: "When I got to the gate, I was told that I had to pay $45 for my carry on luggage, which I found it to be somewhat insulting (if I had agreed to check-in the luggage it would have been 'cheaper' only $40). This was the first time I had ever been asked to pay for my carry-on luggage, and the basis for me to never fly Frontier ever again. They claim that it was because of the ticket I purchased through a third party, and I told them that they should not advertise any tickets where you intend to charge people for their carry-on luggage. To make things worse, it appears that Frontier does not participate with the TSA pre-check program, and even though I had my global entry card with me, the officer at TSA pre-check would not allow me through this line because of the airline I was flying with - Never again!!! I suspect that on my way back I'll be forced to pay another $45 for my carry-on luggage, which I despise."

Cons: "i did not receive the option of a beverage. I sat in the rear of the plane, and by the time the crew was near me, there was not any more time to allow the option of a beverage."

Cons: "Flight 33 minutes late leaving. Did not realize Frontier now charges for everything. My mistake but realized I could have flown on American for same price after all extras added to ticket by Frontiet. Not likely to ever fly on Frontier again."

Cons: "Very uncomfortable seats, they did not recline. Crew kept talking loudly at the back and it was hard to sleep ."

Pros: "The low price of the fare"
Cons: "1. All the added charges even for a refreshment 2. The obnoxiously loud noises coming from the plane mechanics 3. A group of 5 that were drunk, belligerent, loud, and inappropriate 4. Lack of cleanliness (old tissues & trash stuffed in the seat pocket, trash on the floor, looked like throw up in our aisle-our entire aisle asked to move seats) 5. Stewardess speakerphone so loud It was painful"

Pros: "Check in procedure"
Cons: "Sitting arrangement, friendliness of the staff"

Cons: "Had to pay for carry on and water. What a joke!! A unruly child was screaming and pounding on the back of my seat and there were open seats up front so I ask a attendant if I could move up. The attendant told me according to FFA regulations I needed to stay in my seat. I FOUND OUT LATER WHAT SHE TOLD ME IS TOTAL BS!!!!! Never again Frontier!!!!"

Pros: "The crew was professional."
Cons: "The seats are not comfortable so it makes it difficult to sleep. Ours was a red-eye so that was not good."

Cons: "I arrived later than anticipated, flight was delayed and was late for a work meeting"

Pros: "The crew was better than expected."
Cons: "Have to pay to select a seat?? Carry on is $40. Checked is $35. No Skycap. I won't be flying Frontier in the future unless they decide to go to Southwest management school."

Pros: "Flight attendants and gate personnel were very gracious. Nice flight (weather cooperated) and no delays."
Cons: "Desk personnel at ORD were horrible, very abrupt, and just plain angry. Everyone has a bad day, but I'm easy to deal with and the only thing I did was step one foot over the "wait" line to the counter. I apologized after you snapped at me and continued to smile... while you continued to frown and be condescending. That alone means I don't fly your airline again. I can afford the extra for Delta and I should have stayed there. Seats were really uncomfortable and though we paid extra for the better seats, leg room was at a minimum. Again, about what I expected. All told, for 1 bag and a little more legroom, we paid an extra $115 per tick. Not really any savings over a more full-service airline."

Cons: "Uncomfortable chairs,"

Pros: "Flight left early, and arrived about 45 mins early, no problems on the flight, friendly staff, excellent price, very happy customer!"

Pros: "Smooth effective boarding to the plane."
Cons: "Seats were like the park bench, hard as rock. By the time we landed I had a sore back and neck. I don't think cabin was pressurized properly or there was something not right as my Airpop during landing was much more savior than I have even had and was very painful. his was first and will be last flight with them. Not worth the $30/$40 saving you make."

Pros: "Overall great flight."
Cons: "Unfortunately, the flight was delayed for an hour and 14minutes, and when waiting for baggage for over an hour to come out."

Pros: "Crew was friendly, and we got in early. That being said, the seats are bare bones (tiny table, no reclining, armrest doesn't fold up flush with the seat), and my bag didn't make the flight. Drinks, snacks, and carry-on also all cost money, which isn't so fun."

Pros: "The worst flight I have ever had. Most uncomfortable seats I've ever sat in. I will never ever fly this airline again. They also charge for everything. Everything had a fee. Horrible experience. I guess AA is the best."

Cons: ""Upgraded" to the most uncomfortable seat I've ever flown in. Expensive checked and carry on. Flight attendants were all extremely rude and unprofessional - spent the entire flight ignoring the passengers and clustered at the front of the plane complaining about coworkers. The flight attendants were doing much of their work by flashlight - seemed very substandard. No welcome. No goodbyes. It was clear that they had disdain for the clients. No food or beverage service. Will never consider Frontier again."

Pros: "Flight left on time and arrived a little early. Staff always offering seatbelt status in a prompt manner, keeping our safety in mind."
Cons: "Hard to get any sleep in a cramped space, but that's how it usually is on a redeye."

Cons: "landing and waiting for a gate for 45 minutes. We were an on-time arrival without a gate? That is very poor planning and anticipation of flight needs."

Cons: "Over 1.5 hr delay in Las Vegas- sometime cannot be helped, I understand."

Cons: "I spent the entire day in the airport b/c they strung us along 2 hours at time. Then when the plane was finally ready they had to get a new staff for the plane and delayed us another 4 hours. Couldn't they have planned ahead and found a staff before the plane was ready?!? Or if they had just told us upfront the repair was going to take 8-12 hours we could have made use of our day. Losing a whole day of productivity when you own a small business is catastrophic. Frontier really screwed me over."

Cons: "the seats"

Pros: "Nothing"
Cons: "Everything"

Cons: "Nothing."

Cons: "Delayed with no information given. No charger ports."