I had only one problem. The temperature on the flight was too COLD. I froze throughout the flight. I thought it might be only my problem but when I went to the restroom during the flight, I saw several people huddling in their jackets. A couple had their winter coats on and I was jealous since I had only a very light jacket.
Five hour delays every hour, I wish it were all at once
Got rerouted from a straight flight from Orlando to Atlanta to Knoxville to a flight from Orlando to Detroit to Knoxville! Seriously!! Flight delay out of Detroit! Long day for what should have been a pretty easy travel day!
Left /arrived on time. Decent seat space. Like the wifi/plugs and entertainment. Windows and tray table were kinda gross. Attendants didn't start snack service til 40mins before landing. Two rows before us, captain came on to say there's turbulence and recalled staff to seats. So, no drink/snack. Later, attendants didn't stop to see if we had trash nor even look our way. Felt invisible! Almost all pilot announcements were not only unintelligible, but so quiet. We had no idea what she said.
Gate agent was unhelpful for handicapped boarding. Flight attendant seemed untrained.
Our bag was lost so that made unnecessary chaos On our trip
More up to date movies and a live TV option like ESPN, Fox News or CNN. All they had were movies and Spotify Music and some games. Also, wifi on international flights isn't free for Skymiles members like on domestic flights via T-Mobile.
Lost luggage! No representative of the airline present at the airport. Air France contracted the service out to a 3rd party service. The service has no ability to track the missing bag or provide a time frame on its arrival.
Upon landing our breakfast were left, which means all the tray tables were were down for on landing . Isn’t there an FAA have rule about that
Crew was great. Food and entertainment was great. There was plenty of leg room sitting in a economy seat. That being said put thicker padding at the lower part of the seat. The person seated behind me was very tall and their knees were pushed into my back the entire flight. I understand having to move your legs but it was moving into my back for a 9 hour flight!
Horrible experience. They delayed our flight 7 hours!! We had to seat at the airport with kids on 4th July all day!
Horrible I am at almost 2,000,000 miles on United. This was probably the worst flight ever. An hour and a half before takeoff I get a message that they’re changing the plane and I no longer have a seat in Polaris business Supposedly, there was a problem with the plane, but then there was no other plane Finally, they decided to bring a plane from Newark to Washington Dulles Of course the original flight was at 10:45 PM so by the time the plane got there it was 12:30 AM. It had not been cleaned. It had not been catered. They don’t really have people available to do those things when it’s not pre-programmed at 1 o’clock in the morning. The crew had to be changed And the new plane held 28 fewer people than the scheduled plane There is no way you can hate United Airlines enough The people at the gate were actually just fine, but it was management who was completely useless And did they send extra help to the people at the gate? Did they send supervisors? Of course not. Just don’t take United find somebody else or buy a boat
We used Kayak to reserve our tickets and specifically checked the luggage option which was a more expensive option. When we arrived at the terminal we had to pay an extra $90 per suitcase for the three passengers. This has been a pattern for the past 3 years. Why charge for a more expensive luggage option, and the ticket price not include luggage?
6 1/2 hours from Tampa to SFO on a Boeing 737. Cramped. No Service. No real food. One pass for coffee at the beginning and a second pass THREE hours later. And check-in in Tampa was nasty even by United standards. And I am at almost TWO million miles on United. It's a non-stop. But terrible service.
The flight had a delay but I made it to my connection. Flight was smooth overall
Same day canceled, we were never informed and had to pay more with worse seating on another airline.
It's a short hop. My carryon was checked at the gate, I didn't have to drag it all over the airport. Excellent wheelchair assist.
Flight itself excellent, but delayed so missed connection & got to destination 2 hrs later
Flights were on time actually early service was good and crew cheerful
More water distribution throughout flight. Food quality poor and hot items delivered not hot on both attempts. Not United Standards
American Airlines changed are gate no fewer than four times. Walking back and forth from one concourse to another was exhausting, especially after all the flight delays.
I cancelled this flight 2 days before departure but I followed your texts and emails and IF you were correct this flight turned into a nightmare.
Absolutely terrible. They boarded the plane, supposedly realized they didn't refuel the plane or load the luggage so we sat as the gate inside the plane for over 2 hours while they supposedly did things that should have been done before having passengers board the planem
It was awful. The communication between corporate and the crew on the ground left more to be desired. The crew even said that Corporate was waiting on answers because they themselves didn't know. Every hour, there was a new excuse. I also understood that passengers were angry, but the crew should have done a better job at crowd control. There was a racial exchange between passengers that could've been avoided has the crew acted sooner.
Food. Business class didn't really offer much more than coach.
Flight was delayed multiple times and I chose to switch to another flight that had a layover. I finally arrived 7 hours later than I was supposed to.
I had a first class lie flat seat which broke within 20 minutes of takeoff. I had to sit at an uncomfortable position for 9 hours, and the crew was terribly inconsiderate. I ate in the aisle, didn't have any entertainment due to none of the electricity working on my chair.
Seats are extremely narrow and almost don’t recline. No room for knees even for avg size adult. Overall, very cramped. Very noisy aircraft compared to A380.
On an overnight flight people behind me kept lively and loud conversation, which meant I couldn’t sleep. Food was really lousy, im sorry to say.
It was less than what is expected for a business class ticket I thought that the staff actively ignored me because I either looked Indian or Hispanic to them and I guess I did not deserve their attention. The food which included a beef entree was not available so not enough food was ordered for number of seats available. I will say experience in Greenwich lounge was very good and the staff there at the airport were very nice. May be your crew needs to learn about racial equity so that everyone gets either the same aweful treatment or hopefully the best treatment which is what we expect I recommend you take a flight with Singapore airlines that I have taken and the crew remember your last names and use it to address each person, food never finishes if you are at the back of business class and crew anticipate your need even before you articulate. Same price and 100 times better service than American Airlines
