Everything was very good, but my luggage was lost.
Pros: "The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs."
Cons: "The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold."
Pros: "Pilot kept us informed throughout the flight."
Cons: "Onboard services."
Pros: "Lufthansa always great. Comfortable seats, good and safe service."
Cons: "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. annoying but not critical"
Pros: "The seat was comfortable, the crew were good and supportive but seemed a bit too busy when called upon. Especially with travelling with twins, I had a bit of trouble getting their attention for my own meals as when serving was done I was feeding the kids."
Cons: "Give more attention to travellers with infants as they really need your support. Had twins and whenever meals were served, I couldn’t take them but whenever I buzzed, was asked to wait but then nothing came through. At the end of the flight, I had missed all my meals, no hot water for kids milk"
Pros: "Priority boarding for families was easy."
Cons: "The tv monitors didn’t work great. The touch screens reacted very slowly, causing a lot of annoyance. My husbands didn’t work at all."
Pros: "Great crew"
Cons: "Uncomfortable seating"
Cons: "The workers at Lufthansa can learn to communicate with one another so that people don’t miss their flights. First flight stayed on the runway for an hour with no explanation for the delay. This caused us to miss our connecting flight, which clearly could have been avoided. Pathetic professionalism."
Pros: "Nice touches like pillow and blanket, lots of movies and hot meals."
Cons: "My seat was very uncomfortable for such a long flight! It didn't recline and was cramped. Also I have terrible nut allergy and when I tried to communicate that to the flight staff the kept telling me to tell someone else."
Pros: "The crew was helpful and nice."
Cons: "Nothing really."
Pros: "The crew & service on our Denver to Munich flight were incredible. Courteous, professional & fun. A crew like this makes flying a pleasure."
Cons: "The seats in economy on the A-350 were a horror show. Couldn't have made them more uncomfortable if they tried. It seems with each new model Airbus puts out the seats regress to more medieval technology."
Pros: "Transfer route through Frankfurt Airport was tight but not as tight as outbound. Lovely crew."
Cons: "Bus to plane at departure, no room in overhead lockers as space taken up with small bags"
Pros: "The 9 hour flight was made so much nicer with and excellent and attentive flight crew. They were always available with a hot towel, drink, meal or a snack. Seats were very comfortable."
Cons: "Not a lot of newer movies"
Pros: "Staff, especially male steward was very professional and dedicated. Bravo for the effort for the boy."
Pros: "Staff, very good."
Cons: "Space for sitting and functioning. Flight monitor not functioning."
Cons: "45min to 1 hour is barely enough to switch the plane in Frankfurt. Distances between gates are very significant and if you are not running there is a possibility you not going to make your connecting flight. Information how to get to the Z gates are not clear and it really takes a long time with all passport check points and security to pass through."
Pros: "Tout était impeccable."
Pros: "nice sevice"
Cons: "I asked a bald headed steward for an additional chocolate and he said he was saving for first class. come on poor customer service"
Cons: "No entertainment on this flight"
Cons: "See previous comment. Airline service needs to be vastly improved."
Cons: "Frankfurt connecting flights are the worst"
Pros: "Very helpful crew, great service. Will fly again."
Cons: "Almost missed connecting flight had to run hard to make it. Airline did nothing to assure us that we will make it to next flight. Was very stressful, can do better."
Cons: "the flight info was off"
Pros: "One of the crew members, a male, was very nice."
Cons: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."
Cons: "Never made it and they knew several people were still in customs"
Cons: "Terrible boarding. Finally we were almost 1 hour delay in departure"
Pros: "The whole journey with Lufthansa went smoothly without any delay. The transist time is just right. The check in is online is straight forward and the flight information is very clear. I will certainly recommend Lufthansa to anyone."
Cons: "I can’t think of anything I didn’t like."
Pros: "The planes are comfortable, the crew are always nice and polite and have smiles on there faces."
Cons: "My luggage was not given to me at the same day of my arrival to Chicago and I am still waiting for it."
Cons: "The flight was delayed, they said due to weather, but would not let me off the plane to make other arrangements. Terrible customer service by partner airline, United. The airline did NOTHING to help me out."
Pros: "Good gate agent, legroom was actually okay."
Cons: "Missing assigned flight (see previous flight comments), lack of crew service"
Pros: "It was a smooth ride overall, the staff was comfort us."
Cons: "The food was terrible is like each year the value goes down."
Pros: "Entertainment, flight crew was courteous and helpful, lots of snacks, water, and free wine!"
Cons: "One of our pieces of luggage did not make it back with us. The good thing is that the Lufthansa staff was helpful, the automated emails kept me informed, and the bag was delivered to me as soon as possible. Seems to me it was as good as it gets when a piece of luggage gets lost."
Pros: "Food. The seats were comfortable."
Cons: "Boarding by row would have been better. All of economy boarded at the same time."
Cons: "They rescheduled me for 40+ hours of flight instead of the 19 that I had paid for. Instead of flying me directly Turin to Munich, I had to go Turin to Frankfurt, 5.5 hour layover, then Frankfurt to Munich, 13.5 hour layover, then Munich to Denver. 2 of those 3 flights were an hour delayed."
Cons: "Was not poker game :("
Pros: "On time for all legs"
Cons: "4 hour lay over in Toronto"
Pros: "Everything on the plane seems clean and well maintained - nothing is broken, worn or soiled. Lufthansa spends a little more effort than other airlines to cut down on waste when it comes to their in-flight food service (real silverware and reuseable dishes). The Munich airport is by far more convenient than Frankfurt when making connections in Germany."
Cons: "I was a bit disappointed with the limited seat availability/choices. If you cannot check in online several hours ahead of the departure you are typically left with center/middle seats in the area of the plane."
Cons: "The flight attendants that provided service in my row where not very friendly and at times rude."
Pros: "The agent at the counter was very very helpful and accommodated us to an earlier flight. That saved us lot of time."
Cons: "on purposely made passengers miss connecting flight and did not genuinely try to help. Everybody follows so called policy like a robot regardless the circumstance. An airline with no feeling and emotion. Arrogant and don't care about passengers."
Pros: "Everything was good, on time and without problems"
Cons: "Chairs might have been more comfortable"
Pros: "COMFORT AND ENTERTAINMENT WAS BEST"
Cons: "BOARDING SLOW CREW A BIT RUDE"
Pros: "Staff members very helpful and polite. Taking off and landing very smooth all round trips."
Cons: "Leg room in the economy, flight 444 was eroneus.Too tight."
Pros: "food was very good-no plastic flatware! crew attentive, cabin temp good, great selection of movies, hot towels perfect"
Cons: "coffee awful"
Pros: "Helpful person at check in counter when I couldn’t check in online and the kiosk would not complete my check in process. Easy boarding. Very relaxed and friendly flight crew (less militant than other airline crews)."
Cons: "There was some sort of glitch with my record and I could not check in online or at the kiosk. That was frustrating. I called customer service and it was a VERY long time on hold to get an agent."
Cons: "One of my checked baggage was lost."
Pros: "Quick boarding and takeoff"
Cons: "The sound connections for the in flight entertainment was faulty. Bring your own device would be better. Seats were uncomfortable, they need replacing."
Pros: "Confort for a airbus"
Cons: "The two passengers seats whit me are drugs they laught always impossible to sleep for a flight on the night and the toilets had a lot of paper on the floor try to check the passenger whit the legalisation of the cannabis in Canada and all the fly whit China airlines are good chinease people have good education"
Pros: "Kind, friendly staff, boarded on time"
Pros: "The staff was positive, the plane had a movie to watch (although quite a dated system), but there was only drinks given so not much to write home about there."
Cons: "flight cancelled. had to go down to ticketing. rebooked given a $10 food voucher and told we would get a hotel room when we got to Toronto since we were getting in real late because of the delay"
Pros: "Movie, but not a bit of food that we didn't have to pay for except for a tiny bag of pretzels."
Cons: "Not v99j.j on direct flight from Calgary to Toronto on our way home ad we were on our way out."
Pros: "The staff was kind and courteous. Food was ok and they gave us snacks"
Cons: "The seats on the air rouge plane’s were tiny. I’m 5’2 and I was ok because my seat-mate was also small, but if you’re tall or wide, these flights will be uncomfortable. Note: this was an international flight(8hrs). Small seats and no in-flight movie. There was a flight delay due to weather (40 mins) on the way home. I get it. On the way to our destination there was a 4 hour delay due to a problem at the airport. Though frustrating, probably not air canada’s Fault."
Pros: "The flights went smoothly overall. The crew was friendly."
Cons: "The movie selection on the tv was limited."
Cons: "4 hours delay to YYZ from MSP, 2 hours delayed to MSP from YYZ."
Pros: "The fact that the in-flight meal was as cold as the crew, and you got to pay for that coldness. Just love it! You get me right?"
Cons: "The Montreal-Vancouver route was by far the worst. The attitude of the crew was denigrating and arrogant."
Pros: "Easy boarding."
Cons: "Video screen loose and no volume control, so Oud I couldn't watch. No food-na more applicable. Seats uncomfortable and tight."
Cons: "weather grounded non stop flight... required my finding a hotel for overnight... loss of MSP hotel, and two days rental car, too... costly and not reimbursable because "act of nature"... earliest way to MSP they said was via Nashville w/long layover... then connecting to Delta upon arrival in MSP, checked bag didn't arrive... it was filled w/medical equipment and AC couldn't tell us where it was... Delta bent over backwards to assist... AC was non-commital and not helpful at all... waited for incoming flights at the airport MSP for 8 hours... no bag... finally, Delta gave us vouchers for dinner and put us in a hotel... when it as really Air Canada's fault... etc, etc..."
Pros: "Flights attendants were very attentive and helpful on flight."
Cons: "Entertainment system was quite outdated and not user friendly, but it was nice to have it offered."
Pros: "An incident the day of our flight left us with a pet with nowhere to go but come with us. Usually you need to give a fair bit of notice to bring a pet into the cabin but the staff couldn't have been more helpful in getting all of us to our destination. They turned an incredibly stressful day into an easy and relaxing one."
Cons: "Felt like a budget flight. We've flown air Canada in the past and this flight seemed like their low end fleet"
Cons: "Even as a member and my status within the Aeroplan program (which I am allowed to have up to 3 bags checked free of charge) I was charged."
Cons: "I wish Air Canada sent check-in emails for flights in as well as out. I didn't get a reminder check-in email when I was flying out and that worried me a bit that there may be something wrong with my reservation. It also irritated me that because I had booked my flight through Kayak and not Air Canada directly I was not able to make any changes to the reservation online - I had to call their reservation phone number (from another country) and be put on hold for 20 minutes (so needless to say it was an expensive phone call)."
Pros: "Good flight once we got on board."
Cons: "Plane was about an hour late taking off, seems the maintenance guy lives 45 minutes from the airport and we all had to wait on him to get there to look at a paint chip on the nose, which took about a minute. They might want to have someone on hand."
Cons: "Flew 2/3 of way to NYC & retrurned to Montreal due to weather. Sat in plane at gate for 2+ hours before flight cancelled: weather + crew had reached time limit. Very little help in re-booking flight for next day: had to do it on your own online. No help re finding hotel for the night."
Pros: "Staff was really friendly, the flight attendant was even wearing a little witch hat for Halloween, which I really liked. Due to an underbooked flight, we had free choice of seat, because I originally was booked on an aisle seat, I could change to a window seat, that was nice. Since it was a small machine from Toronto to Minneapolis (a little more than 1,5h flight), there was no entertainment system, besides the nice view out of the window. And who likes to start a movie during such a short flight, to not be able to finish it? They also ask you to hand in your carry-on before you enter the plane, because there is not enough space for it inside, which I liked, no wiggeling along the aisle with a little trolley, I just fetched it outside the plane after we landed."
Cons: "Unfortunately, Air Canada didn't serve gluten-free snacks on any of my flights yet (I had good gluten free food though). This is not meant as a negative review, because as an allergic you're usually prepared. It's more a suggestion for gluten-free snacks, peanuts or m&m's work as well as most gummy bears or chocolates :)"
Pros: "they food I did purchase was pretty good."
Cons: "no snack at all, was all food for purchase. The inflight entertainment was nothing if you didn't have their Air Canada App."
Pros: "We got home but later then expected."
Cons: "Coming home late. Going thru customs took too long. No one to help with directions at Toronto Airport"
Pros: "- On time performance - Friendly crew - Comfortable flights"
Cons: "The gate facility at the Toronto airport was worse than a bus terminal. It was over-crowded and chaotic. Again, we boarded through the tarmac and not through a walkway."
Cons: "Though not in your control, we had a two hour late start. The gate area was crowded with too little seating. It was so far from the main airport area that refreshments were hard to get. The airline did give some snacks but nothing very substantial. Our 8:30 something flight didn't get off until after 10."
Cons: "The boarding gate for small aircraft is very far away from the terminal. There was not enough seating for all those waiting for flights"
Pros: "Efficient boarding."
Cons: "Strong stink coming from bathroom. We were seated toward he back (maybe 2-3 rows from the restroom and it was strong smelling at times."
Pros: "Seats are confortable, meals good and the crew are very nice"
Cons: "There was no complimentary checked luggage. Not impressed because usually this is only done by the cheap budget airlines not a national airline."
Cons: "The flight attendants were overwhelmingly rude and unhelpful."
Cons: "Delayed baggage took 3 days to get to my home. Flight attendant had assured me that the bag (sports equipment) made the connection which it hadn't."
Pros: "Able to check carry on before boarding."
Cons: "The flight was delayed an hour and the lounge was not large enough to accommodate all of the passengers in Toronto."
Pros: "The space I had for my feet and legs"
Cons: "The lights that had to stay on during a red eye flight"
Cons: "Overly crowded in the are awaiting for flight. It was not organized well and you could tell staff was getting on edge from customers asking about boarding. The departure times should be spread out to avoid this."
Pros: "Nothing at all actually"
Cons: "Old tiny plane, delayed two hours because of what seemed like sheer stupidity. I mean we had to wait an extra 30 mins on top of the regular delay time because they loaded the bags wrong. I had already been traveling over 24 hours due to the time zone differences and this last flight was just intolerable. Certainly it could have been worse, but this was just terrible already."
Pros: "Food was actually pretty good and the staff did reasonably well even though most of the customers were clearly unhappy."
Cons: "A majority of flights run by Air Canada to the US were delayed. If this had been due to weather, fine, but at least our delay was caused by mechanical malfunction. Our flight was delayed for 5 hours due to multiple different mechanical issues including that the bathroom would not function during the entire flight, the wing flap had issues and the door would not seal correctly. The flight immediately preceding ours to Minneapolis was also delayed by over 4 hours. Surprisingly the flight before that also had a bathroom malfunction that prevented customers from using the bathroom. If this was the exception we could understand, but looking at the history of our flight, it's only on time 23% of the time. The poor customer service people must hate their lives. Something needs to change."
Pros: "Customer care hotline service over the phone was great! They took care of all my problems and was very nice."
Cons: "Customer service at the airport needs to improve tremendously!"
Pros: "Friendly crew and nice experience overall, entertainment top notch"
Cons: "Could not buy food with my debit card.....was hungry"
Pros: "It was short, thank goodness since our flight was delayed twice."
Cons: "The small claustrophobic feel of the plane. Every time the steward pushed the cart up,the aisle he bumped into me and was kind of rude."
Pros: "Left on time, arrived on time, staff were organized and efficient, luggage came out fast"
Pros: "Got me to minneapolis"
Cons: "Boarded via small rickety stairs. Flight delayed over an hour."
Pros: "There was no food or entertainment, so nothing to ratr"
Cons: "Left very late, bumpy ride and bathroom was broken."
Cons: "Boarding at terminal was crowded. 4 flights leaving at same time made process difficult."
Cons: "Very uncomfortable seats. The gate was also located way off in some wing that felt like a back hallway or service entrance. I kept turning back thinking that I had wandered into a staff hallway. The gate area was very crowded and lackluster. I assumed that the area was a temporary space during construction, but the staff said it was permanent. Very uninviting."
Cons: "The boarding format the people at the back of the plane board last therefor waiting for everyone to put there carry ins away and sit down creating a slower boarding"
Pros: "The crew was amazing. Very helpful to the best of their abilities."
Cons: "To start off with. Next time they change the gates, all passengers should get a email. Maybe an ounce it over loud speaker in airport. So we won't miss our flight. secondly. Our flight was stuck on msp runway for 1 hour n 45 minutes before we were able to pull in to a gate to get off. No open gat"
Pros: "Smooth landing!"
Cons: "Late 30”"
Pros: "Everything but the temperature"
Cons: "Too cold on plane. It's better than too hot, but it seemed like it was all or nothing."
Cons: "Delayed from another flight but this crew tried their best to get us up in the air"
Pros: "I appreciated that the airline put us up in a hotel, gave us vouchers for food and bumped us to first class, however not all of us even got on this plane. My wife is on standby while my daughter and her friend go with me at 6:20 AM, my work de is scheduled for 7:45 flight. We’ll see but I’m not holding my breath."
Cons: "See above..."
Pros: "Our family was able to sit together"
Cons: "The flight left late It arrived late and we sat out away from the gate for 15-20 minutes before getting up to the gate to deplane."
Pros: "Standard, quick domestic flight home. Nothing special."
Cons: "I paid for power, entertainment and dinner and I got none of that. My legs were FAR too long for sitting there. I am a disabled vet, the whole trip was PAINFUL."
Pros: "Not much."
Cons: "The flight was more than half empty and instead of allowing customers to move forward to the “premium” seats, the flight crew keep everyone all bunched up in the back of the plane. It would have been a nice customer service gesture to allow people to move forward. And, hey, maybe next time people would have bought those seats if they could have experienced them. Guess I should have felt lucky to remain on the plane and not get punched in the face..."
Cons: "Flight attendants were rude."
Pros: "Crew very good"
Cons: "Seats not very comfortable"
Pros: "Was clean and nice"
Cons: "Everything was good"
Cons: "The next time I'm going to drive to Chicago to save $500.00 or more on my trip to South America or use a different airline."
Cons: "I wish I knew I couldn't bring my carry on with me!!! United is always finding ways to screw the passenger's experience. I have a wedding to go to and needed my small duffle carry on with me and because I got a "basic economy" ticket, this was not possible. Some forewarning of this insanity would have been helpful! Really so annoyed!"
Cons: "That no one told me about the mandatory $25 luggage fee even for a carry-on bag. Very dissatisfied."
Pros: "The plane did not crash. That was the part I liked."
Cons: "No one cares what coach customers think of "their in-flight experience" so im not sure why I'm bothering. I got a cheap ticket and packed a tiny backpack. Was reminded of my lowly state by being made to wait till the last second to board. Last row of plane. 2 inches of leg room. Leave it to United to figure out a way to create a class of customer so low that you envy all the other cattle. MOOOOO!"
Pros: "Their waffle cookie is the best 'freebie' in the air. I also liked the access to the wifi for entertainment on my own device."
Pros: "I got some unexpected exercise running to three different gates that turned out to be wrong yet UAL sent the entire plane to each gate only to send us back to the initial gate."
Cons: "Apparent lack of planning and coordination on part of UAL when confronted with mechanical problem in initial plane."
Pros: "Didn't crash"
Cons: "Booked two seats at same time and they weren't by one another. Plane was not full so asked ticket counter if they find two seats together but did not want last row because seats don't recline. Clerk said those were only seats together so she she said she'd move us to exit row (still separate middle seats). However, seats were not actually exit row and they did not recline. So we simply got moved to separate middle seats in a different, a row that didn't recline."
Pros: "I survived."
Cons: "Just before takeoff we had to abort and the crew slammed on the brakes. It was entirely frightening. We sat on the runway for a long time after that while the crew did not have clear answers for what was happening or why. Several things happened while we were on that plane that were unnerving for the passengers. So much so that at least one passenger threw up. Very scary. We did end up taking that plane on to our destination two hours later, but it was the worst flight experience of my life."
Pros: "Prompt, organized boarding. Professional, pleasant staff."
Cons: "Flight was overbooked. My adult son and I had tickets to "see agent" and given seats together. But they'd also assigned his seat a another person, who was already settled. Luckily, there was a seat left, and both arrived at out destination. Their solution was to move him, even tho we were traveling together."
Cons: "It was a 3 hr. flight. They gave us no food, just a small bag a snack mix. I asked for tomato juice to drink and I asked if I could keep the can and the flight attendant said NO, because someone else may want tomato juice. UNITED is out on my list of airlines,"
Pros: "Nice new plane"
Cons: "We were not seated together and had to pay 84 dollars to get preferred seating together and this was booked 2 mos ago???"
Pros: "Roomy seats. Good leg room."
Cons: "Seat comfort is ok, they do not recline very much. You can only watch movies if you have an app on your phone or tablet."
Cons: "I did not have an assigned seat upon arrival despite buying the ticket several days in advance. I almost was bumped. VERY FRUSTRATING."
Pros: "I had long waiting time for my flight from ORD and asked at stall if i can get early flight and the person at desk checked the system and get me early flight with no charge in cooperative and helpful manner with smiley gesture ."
Pros: "Same as above"
Cons: "Same as above"
Pros: "I was so happy to find a cheap one way flight at the last minute. Was able to get my son home for the weekend. Otherwise he would hace had to stay in Chicago for the night. Super easy and efficient."
Pros: "The crew was very considerate and nice to all passengers."
Cons: "It took forever to board and people had to move because the plane was unbalanced. That shouldn't happen in 2016."
Pros: "First of all, the crew was amazing. I had just been traveling for about 20 hours and I had a seat towards the back of the economy section. After traveling that long, I was getting antsy to be at my destination, and I asked the gate agent if she could bump me to a row towards the front of economy- thankfully the plane wasn't full, and she was able to! It's the little things like that, that are what make me fly United. Also, the cabin crew on the flight was great! Of course, the economy section of the plane wasn't an ideal amount of space, but come on- it was an hour flight, and they did a good job of trying to spread people out so that the rows weren't packed."
Cons: "Boarding took a little longer because the plane was being cleaned. I believe they said the overnight flight got in a little late and they still had to clean the plane. We boarded late, but still got to our destination early. Negative turned into a positive- you can't beat that!"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Good legroom. I was at an exit row. Crew was cheerful. Plane seemed pretty new and clean."
Cons: "Delayed departure. And had to sit on tarmac on arrival in Minneapolis waiting for other plane to leave our gate."
Pros: "Was given a couple of blankets that I asked for. Everyone was very professional. Very accommodating."
Cons: "Departure time changed at least six times. Gate and plane were both unbearably cold - passengers were all complaining. Departure gate at EWR was gross, run-down, and did not have working outlets."
Pros: "The Crew. Honestly I hope United doesn't mess up the one thing going for them."
Pros: "The flight attendants were great, and the in cabin experience went smoothly."
Cons: "It took over half an hour, for the plane to depart from the runway. In addition, the gate was changed three times without overhead announcements from O'Hare."
Pros: "It was my grandson's first plane ride. They let us board early because I was managing two carry on suitcases. The flight was smooth and he loved the apple juice. He learned so much by looking out the window and seeing the ground and the clouds."
Pros: "Crew was attentive. My seat was taken by someone else but crew helped me find another seat. (Which was fine by me). Pilot kept passengers in formed of weather conditions and bumpy ride."
Pros: "The staff on the plane were very good."
Cons: "The flight was oversold which apparently gave the employee at the gate a reason to be rude. Also the plane was freezing. People were pulling out blankets and covering themselves with anything available."
Pros: "Easy flight , no fuss no muss . Great snacks ."
Cons: "More seating area in the airport near the gate , flight itself was great ."
Pros: "The flight attendants were courteous and kind, even with the issues with our departure."
Cons: "The flight was delayed over and over again due to "late crew" and after 2 hours, when we finally did board, we sat on the plane for over an hour before taking off."
Pros: "A good selection of recent movies to watch"
Cons: "Flight was delayed because we didn't have a pilot? They did get a pilot quickly though and the flight was shorter than originally stated so we got there about the same time we were originally expecting."
Cons: "One of the crew members was very mean towards some people I was sitting near. They were older and didn't realize that once we pushed off you had to remain in your seat and she came and told them they were breaking the law and would be arrested for standing up, in such a nasty tone they didn't say another word the whole flight. When we were offered something to drink they declined. I jumped out of my seat realized I forgot to ask where the bags were placed that were collected on the jet bridge and went back to ask if they were in baggage claim or not and she yelled at me for turning around and told me she could not speak me because I had exited the plane already."
Pros: "Direct flight"
Cons: "Very late"
Pros: "Newer plane. Very nice staff"
Cons: "Floor around seat was dirty. Lot of exaggerated braking. Suggested a new pilot perhaps?"
Pros: "Flight was very quick and comfortable once we took off."
Cons: "Delay once boarding was finished with a long taxi period. Plane was over-fueled and had to be defueld while we were already seated."
Pros: "The boarding process was on time."
Pros: "Boarding and deplaining went smoothly"
Cons: "Rear seats didn't recline and we're not as comfortable as other passengers"